Computer Hardware & Software
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"On February 10th, 2013 I bought the GMW-62 (Free Shipping) $59.99 1 Gemsound Dual wireless system. They charge my credit card for $59.99 but I never received the product. After week and a half I contacted their company customer service and spoke with Enrique (Customer Service Representative) He said that this product was out of stock and he said that I will received in 2 weeks. I call several times and always was the same answer. I call Enrique and told him that I want to cancel the order and receive a refund in my card. He cancelled the order but they never processed the refund. I continue calling asking for my refund and Enrique said that the order is cancelled and he summit the paper to Neal (owner) that he is the only one that make the refund. With this same story the keep me for almost 3 months without the intention to refund my money. Today May 2nd I talked with Enrique twice with the same result." Neal the owner has to process the refund" this is not an exchange or return. This is a product that they charge my credit card and never send it and they continue with this story about the owner. This is a clear case of a company that steal the money of their customers that trust in their advertisements. "
"Excellent selection, price, and service. Every time I have shopped here (and we are talking a couple times a month) I have always found what I was looking for at a great price and very quickly shipped. I couldn't be any more satisfied."
"I am an online merchant and needed a part for a soldering machine. The entire process when dealing with MCM was first rate. They answer the phone, they ship quickly. I had to return the item, the refund was processed quickly. I highly highly highly recommend MCM. "
"Had an item in stock that was out of stock everywhere else without any absurd bundling. Will buy from again."
"GREAT SERVICE AND DELIVERY CONSIDERING THE HOLIDAY SEASON USUALLY SLOWS EVERYTHING DONE. ITEMS WERE DELIVERED IN A VERY TIMELY MANNER."
"Always get what I ordered at a great deal, and if I order the wrong thing, they've always gladly taken it back. Cant go wrong here!"
"QUICK SHIPMENT & DELIVERY"
"We really appreciated the product availability, images and understandable technical descriptions. We were able to find and buy the right gift and receive it in time for Christmas, and the updates about our order kept us from worrying where it was."
"got my color wheel I orded and it worked perfect."
"I ordered several items from MCM Electronics prior to the Christmas holiday. They confirmed the order by email immediately. On December 27 they sent notification that the order had been shipped, with a copy of the packing slip attached. The order arrived by US mail 2 days later. The order was well packaged, and all items arrived in good condition. I am very pleased with their prompt service."
"The snake scope is much better than I expected. I use it to inspect airplanes. Can took into places to find defects and corrosion."
"Shipping experience was terrible. Next business day to ship out never happened so because of holidays (I'm assuming) things didn't ship until 6 days later. Item was needed for a new years project that will now not be functional. To add to the problem, I was only staying at the destination address for a week and now need to change the route to a new address. When I emailed the seller asking whether they can change the destination for me (which will cost them nothing) I received no response and will now have to change the destination myself incurring more shipping fees that I shouldn't need to be paying. This whole experience put a big dent in my holidays."
"MCM has always delivered quickly and I've always had good service out of the products I've ordered. I always check with MCM first when I need an electronics product for computers, sound systems, or electrical components. "
"The service was great. I bought a Raspberry Pi it had a problem on power up. The MCM tech support and customer service was very helpful and replaced the item.Overall I was a satisfied customer "
"We have placed many orders with MCM electronics and have always been very satisfied with their selection, shipping & overall service...until this time. This particular order turned into a nightmare. Apparently, their objective is to never, ever speak with the customer. The order didn't get shipped in a timely manner due to some 'hang-up' with their credit department, and after several attempts on our part to change the shipping address, they made no efforts to contact us to see what the most convenient solution would be for us. Terrible, terrible customer service & our Christmas has been largely ruined."
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