34,029 stores
1,035,849 reviews
2295 shoppers online now
34,029 stores1,035,849 reviews 2295 shoppers online nowRetailers compete for the best price! Type in a product, or brand.
233 reviews![Facebook share](javascript:share_rating("{"link":"\/store\/MALIBAL","store_thumb":"\/store\/thumbnail\/MALIBAL.jpg","store_name":"MALIBAL","store_rating":"9.10","total_reviews":"233"}", "store");)
Share Store Rating!
4/5
posted Dec-29-2011![Share RonaldB review](javascript:share_rating("{"review_body":"I recently purchased a laptop through Malibal and it has been blue screening since it has arrived. It has blue screened on me a good 40+ times since it arrived. I have been in constant contact with TEC support since I have had it.(TEC support is easyily reachable and you don\u0027t have to sit on phone for hours waiting to talk to someone)I started by redownloading windows and reinstalling all the drivers. That didnt work. Then they said check the Hard drive. That came back clean. They are now saying my errors are memory related. So now I\u0027m running memtest86 that they suggested. I came to the conclusion that all my errors came from 2 sticks of bad RAM. Every since they have been removed the computer has been running fine with no blue screens. The guys over at Malibal said they will be getting my new RAM to me shortly and I should be good to go. Overall not a bad experience. I did have moments of intense frustration but in the end it all worked out.","link":"http:\/\/www.resellerratings.com\/store\/MALIBAL\/comment\/1074257#comment1074257","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MALIBAL.jpg","store_name":"MALIBAL","username":"RonaldB","rating":"4"}", "single");)
Share review
2/5
posted Dec-27-2011![Share pdhatt review](javascript:share_rating("{"review_body":"There is problem with web site ordering; apparently prices are changed with some browsers. I ordered a computer and they charged my credit card, but then they said site gave wrong price. They then offered same computer at higher price. I declined and they cancelled original order. If they have a web site problem, then stop charging the credit cards. Better yet, you are a computer company; fix the problem.","link":"http:\/\/www.resellerratings.com\/store\/MALIBAL\/comment\/1061679#comment1061679","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MALIBAL.jpg","store_name":"MALIBAL","username":"pdhatt","rating":"2"}", "single");)
Share review
posted Dec-31-2011“Shelly, you have completely fabricated a story. We never harassed anyone, we never abused anyone, we never bullied anyone, we were never sarcastic, we were NOT rude in any way with the superintendent - but at the end of the conversation - he was very rude when we brought up the late fee and then he hung up on us.
We loaned you the money and you presented yourself as being incompetent and unprofessional by failing to properly mail out payment with tracking or delivery confirmation and then refusing to take responsibility for payment not arriving on time and then refusing to pay the late fee.
We had agreed upon terms and you didn't meet those terms. Now we need the 3% late fee which we will bring up with the Board of Trustees.
Let me give a quick review. This customer is the Ackerman School District. At the time of the writing of this review, they were 3 weeks overdue on payment, refused to pay a late fee because they said they weren't responsible for the payment not being made on time (blaming the mail courier instead) admittedly refused to take our calls and ignored our emails while payment was still overdue, tried to get us to do their work for them by filling out a form we didn't have to fill out, and then to top it all off the superintendent literally hung up on us when we finally got through on the phone and asked if they were paying the late fee, since he said payment might not arrive until the end of Dec or possibly later.
In fact, as soon as I brought up the late penalty fee on the phone, the superintendent's voice turned extremely dark and rude and unprofessional and he literally said, "This conversation is over." Please keep in mind, this is while payment was still 3 weeks overdue, and after he told me it might be another month before we received our $2400+ for the laptop we sent them in good faith.
We plan to file a report with the Ackerman Board of Trustees to tell them about our unpleasant experience with these two employees. Hopefully, they will not find their extremely unprofessional behavior acceptable.
Thanks for reading.”
posted Dec-22-2011“Managerial Edit: This customer called in and admitted that we didn't do anything to warrant them giving us a one star customer service rating. However, they said that they expected us to apologize to them for their unprovoked attack on us and that if we apologized to them for something we didn't do, then they would restore their 5 star rating.
Well, unfortunately - we cannot apologize for something we didn't do. If we had actually done something to this customer, then we would obviously apologize and correct the situation - however the fact is... they have maliciously attacked our company for some unknown reason.
Note: this is the first and only person who owns a MALIBAL laptop to ever give us a one star rating.
Original Reply: This customer contacted us and said he broke his laptop. We simply replied and said physical damage won't be covered under warranty and that he would also have to pay the shipping, since we usually cover all shipping on warranty work. This is something we must clarify up front, so that the customer knows 100% that they will have to pay for the service.
He then asked for an estimate to fix his laptop and we said we'll need to see it before we can tell him how much it will cost. That didn't mean we would fix it, then force him to pay before he even knew how much it would cost... he could have received an estimate and then decided whether or not he wanted to get the work done - so he has absolutely no point about not wanting to send in the laptop before getting an estimate of the damages.
And, that's it. That's all that happened... he wrote this entire negative review based on these two, one-line emails that we sent him.
To review: This customer damaged his laptop by mishandling it. He then contacted us and we told him that the damage will not be covered under warranty. He replied and asked how much it will cost to fix his laptop and we said we'll need to see it before we can give an estimate. He then comes on here and based on these two emails - writes a negative review.
Please note: We have 0 complaints with the BBB in 7 years, and a 9.55/10 lifetime rating on here - so that proves we know how to take great care of customers.”
Check out what's going on in the forums
| Forum Post |
| Sell CVV good, cheap and live 100% by khicon07 |
| microsoft office file validation update by slimcan |
| DHgate.com by PhotoBitz |
| ASCENDTECH IS A SCAM by bjbinc |
| AllPCZone Lied! by Yausser |
Our sister site Dealighted keeps track of amazing deals for shoppers. Visit Dealighted now!
Share your shopping experience,
write a review!
Visa / Mastercard
American Express
Discover
Money Order
COD
Check
Priority Next Day
Online Ordering Tracking
posted Dec-26-2011![Share KenQwck review](javascript:share_rating("{"review_body":"Arrived on time(ups delayed it a lil so im not holding that agianst them)<br><br>AWESOME MACHINE. Only problems I had were the missing Case and notebook cooler I ordered. The touch sensors and game keys were also non working. I emailed the CS and 2 days later(again one was X-Mas so obviously they were closed) I got a response that told me they were shipping them seperate Due to then bot being in stock at the time of shipping and easily explained how to fix the non working programs. EXCELENT CS<br><br>","link":"http:\/\/www.resellerratings.com\/store\/MALIBAL\/comment\/1057219#comment1057219","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MALIBAL.jpg","store_name":"MALIBAL","username":"KenQwck","rating":"5"}", "single");)
Share review
![Share rmallia review](javascript:share_rating("{"review_body":"The few \u0027evils\u0027.<br><br>1) Charger more akin to a brick rather than a 21st century electronic gadget.<br>2) Awful battery life. Even with \u0022Power Save\u0022 setting selected I could barely eke out 85 minutes of normal* activity (* just internet browser & torrent download application open).<br>3) Product arrived 1 week late.<br>4) The power button needs to be pushed rather hard to start up the machine.<br>5) Computer surface fingerprint magnet.<br><br>The \u0027goods\u0027<br><br>Everything else is excellent, it\u0027s a powerful machine, well built, customer service very prompt.<br><br>*Don\u0027t make the same mistake I did in going for 1 large \u0027slower\u0027 7200 rpm hard drive. Ensure you include a SSD in your order. It killed the Windows Experience Index - All scores spanned from 7.5 to 7.8 apart from HDD at 5.9, such advice should be present when picking hardware in ordering stage.<br><br>Malibal Satori","link":"http:\/\/www.resellerratings.com\/store\/MALIBAL\/comment\/1022133#comment1022133","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MALIBAL.jpg","store_name":"MALIBAL","username":"rmallia","rating":"4"}", "single");)
Share review
posted Dec-02-2011![Share Unhappycustomer01 review](javascript:share_rating("{"review_body":"If you want to be hassled as unprofessionally as it comes, rude, sarcastic and uncooperative bullying at it\u0027s finest.<br><br>Condensed version: We mailed payment, found out it was lost in the mail, requested vendor to fill out lost check affidavit which is required by our county office apply a stop payment, they would not, so to expedite payment in explaining the vendors refusal to fill out the form, requested that we could do it for them to expedite reissuing another check. Having explained this process to the vendor and vendor still continued to send unprofessional harassing emails, continuing to be rude and unprofessional. At that point, we had had enough abuse since the process had continued so that we could get the reissued check in the mail asap. We have made very effort to get payment to them within our means without any cooperation from them. The vendor would call and not give his company name repeatedly, not leave a message in our voice mail, continued to harass the receptionists with rude sarcastic accusations. When reaching the superintendent, he continued to be rude, sarcastic and unprofessional. The payment was in process the vendor was told again. Not willing to take the unprofessionalism any longer, the superintendent hung up. We have since sent a reissued check in the mail, which has not cleared at this point.<br><br>They do have great product for the money, but if anything doesn\u0027t go their way. Watch out.<br><br>Please feel free to contact the district to get more details since we are censored in this format.<br><br><br><br><br>","link":"http:\/\/www.resellerratings.com\/store\/MALIBAL\/comment\/968877#comment968877","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MALIBAL.jpg","store_name":"MALIBAL","username":"Unhappycustomer01","rating":"1"}", "single");)
Share review
1/5
![Share Sokvichet review](javascript:share_rating("{"review_body":"Here is a great example of running off a customer that once loved you. Note, the rating on this review has went from a perfect 5\/5 to a 3\/5, then a 2\/5, and finally 1\/5 based on the increasing negative and abusive tone of communications. Maybe someday a reasonable person will read this, and the bozo that let this get out of control will be prevented from ruining others.<br><br>GREAT PRICE AND CUSTOMIZATION (back when it was 5\/5):<br>I purchased two top-end laptops from Malibal (over $4,100), and was very happy with both the transaction and the products. They have a great combination of customization and price, and start with some of the best chasis available. I\u0027m very happy with the systems.<br><br>TERRIBLE POST-SALE SUPPORT (was 3\/5 at the time):<br>Their post-sale service has been seriously upsetting. I contacted them hoping they might be able to fix a scratched screen. Instead of a helpful response, I was simply told I would have to pay as though they just didn\u0027t want to deal with me. Well, of course I would have to pay for it. I damaged the screen as a result of my own clumsiness, the system is well outside of warranty, and I never once implied that I expected them to fix it for free. I didn\u0027t get any further with followup - Malibal wouldn\u0027t provide an estimate for the repair. They just want me to ship the system to them and find out later. This is the most basic of questions I need answered before I decide to ship them my two thousand dollar laptop... Would you risk mailing your system without knowing if it would cost $100 or $1000 to fix? My experience has left me without confidence in their ability to handle a post-sale issue, and it\u0027s looking like I\u0027ll have to find someone else to fix the screen.<br><br>UPDATE 1:<br>I just want to clarify that I had an overwhelmingly positive experience with Malibal until I contacted them for help with this problem. The reason I wrote this review was to share my concerns about the post-sale service I experienced, which has soured my view of the company. The defensive and argumentative tone of my service ticket got worse almost immediately after posting this review. I rarely post reviews, and was worried I was too harsh on them. until I read the contents of my inbox after they got this. Let my experience be a warning to you.<br><br>Unless someone steps in to repair this relationship, I will have lost a favorite custom laptop builder... If this is simply a rogue agent, I would be happy to update this review once a more reasonable response is received.<br><br>UPDATE 2 (then 2\/5):<br>The tone of the emails continues to be argumentative and defensive. It is too bad, as the purchase process and product was wonderful. With the way they handled the situation, I am not confident that I could order from Malibal without retaliation from this review.<br><br>IN RESPONSE TO MALIBAL\u0027S COMMENT (finally 1\/5):<br>If Malibal actually explained everything during the support process as they claim to have below, this review would never have existed. ---Updated due to slander lawsuit threats.<br><br>I ORIGINALLY LEFT AN OVERWHELMINGLY POSITIVE REVIEW:<br>But my original rating of FIVE\/FIVE stars cannot stand. I dropped it to THREE\/FIVE when I was ignored and their terse responses made it seem like they just didn\u0027t want to deal with me. Once they saw the review, the language in the ticket became extremely defensive and seemed angry. Even before I reviewed them, I felt like I would not be able to get a screen replacement even at my cost. The communication from Malibal completely ruined my overall experience even though the product and price was great. The communication since the review has extended to threat of lawyers, so the rating goes to ONE\/FIVE.<br><br>Be sure you finish your business with them before providing anything but the most glowing feedback. <br><br><br>RESPONSE TO EDIT 2: <br>You threaten me with slander lawsuits because I called you a liar, and now you print my FULL NAME (in violation of the terms of service here at ResellerRatings), print on record a slander against my personal character, as well as calling me a liar? I removed the comment because you threatened me with a lawsuit; I made my point with the facts in the review. You simply further my point by continuing to be publicly abusive to me. My complaints are stated as clearly as they can possibly be.<br><br><br>ONE LAST OPPORTUNITY FOR MALIBAL TO SALVAGE THIS<br>This could have been resolved and you\u0027d keep the 5\/5 rating I gave you to start! In fact, if a less hateful and more reasonable person contacted me to restore the relationship (owner or manager maybe), I would likely restore the rating. If you would actually read the review, you might realize that Malibal caused that rating to drop every time you responded as you just did in the edited comment and in the service ticket. But first I\u0027m gonna need an apology for that last edit - how dare you.<br><br>--- I guess not... Malibal wants to continue \u0022fighting\u0022, calling me names, and doing everything but proving they have the best service in the industry as they claim. I have a hard time believing Malibal leadership would allow someone to write such hateful things in their company\u0027s name. The comments below speak for themselves. Folks, make your own decision about doing business with Malibal.","link":"http:\/\/www.resellerratings.com\/store\/MALIBAL\/comment\/942057#comment942057","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MALIBAL.jpg","store_name":"MALIBAL","username":"Sokvichet","rating":"1"}", "single");)
Share review
posted Nov-17-2011![Share Klo045 review](javascript:share_rating("{"review_body":"I recently purchased a Veda series laptop from MALIBAL on Nov 7 2011 on that afternoon. I paid by credit card which they had processed the same day.. But took about 3 days or so to take their money. But customer service was great I managed to always stay in contact with Matt.. Least that\u0027s what I always call him but this guy has the gift of gab... Lemme tell ya lol. But anyways I like to talk also. It he was a nice guy and patient with the billion questions I had.. And the laptop is great I got fit with the 2630qm processor 12gigs of ddr3 1333hz ram 500gig 7200rpm drive x2 6970m crossfire video cards and windows 7 home premium 64 bit and stock thermal paste. But let me tell you this laptop owns it was pascked nice came wih a decent bag\u0027 and punishes anything I throw at it like Starcraft 2 on extreme settings in crossfire mode I\u0027m gettin up to 145 fps an rarely dips below 100! But lever all I can\u0027t wait to see wife play star wars the old republic on this giant beast. And o yeah I orderd that Monday and it shipped that Thursday and i got it the following wednesday... Cursed ups people and their weekends off!...lol but if your in doupt about these guys, look no further buy your laptop with MALIBAL! And I yeah I forgot about the big foot wireless killer man that thing can be a router hog! Which is good if your a hardcore gamer.","link":"http:\/\/www.resellerratings.com\/store\/MALIBAL\/comment\/934249#comment934249","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MALIBAL.jpg","store_name":"MALIBAL","username":"Klo045","rating":"5"}", "single");)
Share review![Share Netbugger review](javascript:share_rating("{"review_body":"Device arrived in good order. Very well packed. Laptop itself is top-notch. Great service.","link":"http:\/\/www.resellerratings.com\/store\/MALIBAL\/comment\/924178#comment924178","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MALIBAL.jpg","store_name":"MALIBAL","username":"Netbugger","rating":"5"}", "single");)
Share review![Share ThisGuy010 review](javascript:share_rating("{"review_body":"I received my Malibal Nine X7200 about two weeks ago and since then I have experienced the fastest and most powerful laptop I have ever set my eyes on. <br>The screen of the Nine is just the right size. The colors and 1080p resolution show up flawlessly on this 17.3\u0022 screen.<br>From a processing speed stand point I have not experienced any slow down yet. While playing both Mass Effect games and World of Warcraft the 3.2 GHz Quad-Core processor easily keeps the frames at a steady 60fps.<br>Even with a great processor the speeds cannot be achieved without a great graphics card. With my setup I am running Dual Nvidia GTX 560M. These cards preform and run everything I have tested them with to max making every game look crisp and clear.<br>This laptop was the one I picked after looking at many brands and I could not be happier that I did. For the price I payed I got twice the laptop I could have hoped for. I recommend that anyone looking into a power gaming laptop give the Malibal Nine X7200 a look.","link":"http:\/\/www.resellerratings.com\/store\/MALIBAL\/comment\/914232#comment914232","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MALIBAL.jpg","store_name":"MALIBAL","username":"ThisGuy010","rating":"5"}", "single");)
Share review
"Thanks to Matt at Malibal:
I can build my own machine, but I don't have the time, and quite frankly, I'm not quite as well versed in notebook builds. However, I want to be assured a machine is built well and will have ADVANCED, available tech support for years to come. I don't need tech support 99% of the time, I take care of my machines and can fix them when they do encounter a hiccup-I'm a certified nerd. I used to buy from Cyberpower for just this reason, but now their notebook offerings are pretty slim. So after a few months of my usual investigation to replace my workhorse notebook, I found Malibal.
Despite being new on my radar, most everything I read on the site and around the web suggested that Malibal had the things I value most- real advanced tech support and solid workmanship/machine resources like Clevo & Asus. I was also confident that, like Cyberpower, the machine, even if I had Malibal install an OS (even if it wasn't linux) before they sent it to me, would not be filled with all kinds of crap that would take hours, if not days to strip, like the mainstream big box machines. And it wasn't. I've now had my new Lotus working as my heavy 3D design, Code development and Gaming Notebook workhorse for 3 months and couldn't be happier. I have been able to retire, not just one, but two machines from the heavy loads they've shared since 2004/6. I'm quite confidant this Malibal box will last just as long & any hiccups I can't fix along the way will be handled well.
The details for the extra thanks to Matt:
When my new machine had a weird Bios issue and wouldn't even power up...
1. Thanks for listening and understanding that I'm not the average user (despite being a woman) and not asking me silly things like "have you tried rebooting, it's the blue button on the left".
2. For being smart enough to know what the most likely cause was and talking through whether or not I should bother trying to reset the CMOS to flash the Bios myself.
3. For offering to take care of it quickly for me, and letting me know the team didn't mind that they'd have to use a different HDD to test it (I didn't want to send mine through the mail) & made sure to ship it well both ways.
4. For answering my emails & calls right away, even over the holiday time.
Thanks again for delivering more than just a new machine. If I may be so cliche as to say...It's hard to find good help these days- but I'm loyal when I do."