“Hi, sorry this was error in quoting and billing and we have credit your account $6. Our apologies this happened. ”
“WE do ship to freight forwarders, but there were numberous address and phone number errors on your order. We only ship to international billing address, and your freight forwarder could not verify this. Sorry but your order just didn't pass our thorough card holder verification for international orders. You are welcome to order again, just make sure the above will verify, thanks!
”
“Hi, this board was marked K7DMaster SALE, only 1 left! $139. It was microstar factory exchanged, not used, we have no control over this. It was sold to him with a 1 year dealer warranty, which is our default warranty as stated on his sales receipt. It was in stock for 2 years and the box may have been worn a little. He received a good board direct from Microstar for a great price. He called stated it was used and I said no its Microstar factory refurbished(which are usually repaired or new product)If we had listed as refurbished their would have only been 3 month dealer warranty. He wanted to exchange the KD7Master for the KD7MasterL, the latest version, and I told him fine, we would wave the cost of shipping the new board if he returned the old board. He was unwilling to pay even 1 shipping charge so we compromised and stated we would refund an additional $7.50, half the cost of returning it, which was more than enough to cover his cost to return by ground shipping. We never heard from him again, until now, sorry but shipping is an expense and not always refunded, we would have refunded in full including shipping if the board was DOA or failed but its in working order as far as we know.
IN CLOSING 5/29 We said shipping is an expense NOT "shipping is expensive....." Our return policy is clearly stated on our web site, however we are refunding this customer $15 shipping charge today, but the 30 day upgrade/refund period has expired. I hope he realized he is responsible for return shipping as posted on our website for all defective returns, tradeins or refunds. ”
“This customer bought a $10 300W ATX power supply that was a new pull(never sold or used before) from new case to upgrade the case for customer order. We told this customer that supplies were bulk and stored together, and hence may have gotten scratched and dusty since they were in stock a long time and were put on sale... Customer claims he received used supply but that is simply not true, and he did admit it worked fine and he has had no problems with it. We offered this customer a refund, but he refused it and said it was working fine. We can't help it if he won't believe us. We have sold many of these same 300W power supplies and never received a complaint. Any scratches would not be visible inside a computer case. ”
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"These guys are great. They have been tremendously good sports from the get go. Let me explain: I originally purchased a processor adaptor for my slot 1 computer back in January 2003 that was on sale. It was probably my 1st experience with online buying, and was a little paranoid. We sent them a check, and they never got it ;( So, we were concerned, but Lynn Computers kept the sale price, and we purchased it again, this time with a credit card. It came, no questions asked.
Now the adaptor had a 3 year warranty. I only vaguely remembered who I had purchased the adaptor from when it began to fail. I emailed a company that seemed to fit the profile (turns out it was the right one; they knew who I was and had my old email addy). It took me a while to make good on the RMA# they gave me, but when I returned it, 2.8 years from when I purchased the adaptor with its 3 year warranty, they replaced it, again, no questions asked.
These guys are GREAT. "