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posted Mar-29-2003 posted Apr-04-2003 “We always go to great lenght to satisfy our customers. In your case, the item was shipped. You chose the least expensive and slowest shipping service available. Now you complain about the fact it took some time to arrive and that you didn't need it anymore. At some point you have to accept the choices you made. If you needed it faster, you just had to select a faster shipping service.”
posted Feb-12-2003 “Sorry to hear that. I didn't know you needed 2 fans. We certainly are not going to leave you with a defective one! I sent you an email. I'll take care of this personally and get you a new fan for free. ”
posted Jan-16-2003 “Mikecx,
Well I'm sorry to hear that. But it was clearly stated on the front page of the site that we were closed from December 24th to January 3rd and that we would process all orders placed during that time in the order they were placed. That also means that the staff returned to work on January 6th. Your order was shipped the 7th...not bad considering we just reopened the day before.
You also chose the most inexpensive shipping method available that provide no tracking. So basically when the shipment leaves we have no way of tracking it.
We always will honor our commitment to you. If the package happens to be lost then we will ship another to you. We always do that. But at this time, considering that with this shipping option it is an "estimated time of arrival" and that there is no shipping date guaranty, this is a little premature to panic. We can't control every postal services in every country of the world. What we'll do though is send you another package if the package is clearly lost...which is far from being the case right now.
Please contact us if you still haven't received your order in a few days.
Regards,
Olivier Gibeault
Lux-Design Owner”
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posted Feb-18-2003 
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This review was modified by 
![Share](javascript:share_rating({"review_body":"They sent the correct item, but it took quite a while to arrive from Canada. It was too late for me to use so I asked for a return authorization. I was told that no returns were allowed unless product was defective. Every reputable company I deal with (Plycon, Nexfan, etc.) will cheerfully refund your money. I\u0027m disappointed. This is no way to keep customers.","link":"http:\/\/www.resellerratings.com\/store\/Lux_Design\/comment\/72478#comment72478","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lux_Design.jpg","store_name":"Lux-Design","username":"nooyawkah","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Verry good store,nice product selection,good prices and friendly knoledgeable staff.<br>I will be a return customer and highly recommend them.","link":"http:\/\/www.resellerratings.com\/store\/Lux_Design\/comment\/67942#comment67942","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lux_Design.jpg","store_name":"Lux-Design","username":"Tofutrash","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great reseller... I have the chance to live nearby and i must say that i was very pleased to meet Olivier. (Saving on the shipping fees for 2km was a good idea hehe ;-)<br><br>Very knowledgeable and friendly person!<br>I\u0027m sure going back soon for more... :)","link":"http:\/\/www.resellerratings.com\/store\/Lux_Design\/comment\/65971#comment65971","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lux_Design.jpg","store_name":"Lux-Design","username":"Rave","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is one amazing company - I will be dealing with them in the future. Their prices are great - their quality is perfect. Best of all - their tech support and speed of replying to e-mails. They really do care about getting their customers what they want. <br><br>Lux is the best<br><br>woo hoo! fans are here.<br><br>Last Delivery Status<br>The item was sent out for delivery to the customer.<br>Last CPC Location: OTTAWA, ON<br>Date \/ Time: 05\u00a0March\u00a02003\u00a008:49","link":"http:\/\/www.resellerratings.com\/store\/Lux_Design\/comment\/64027#comment64027","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lux_Design.jpg","store_name":"Lux-Design","username":"fac3lessdream","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Everything seemed to go as slow as molasses. Holiday season caused it to not get shipped till the 7th ( 10 days since the original order ) which is understandable. Selected the 4-5 day shipping method ( found out later that was a reccomended time not an actual time ) and it\u0027s now 9 days ( 7 working days ) later and it\u0027s still not here. I hate to say a bad thing about a company that seems to be good but my friend ordered the day before me and his hasn\u0027t arrived either. ","link":"http:\/\/www.resellerratings.com\/store\/Lux_Design\/comment\/61688#comment61688","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lux_Design.jpg","store_name":"Lux-Design","username":"mikecx","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I recently purchased a custom case from lux-design.com and service was GREAT! E-mail responses were prompt, shipping was fast, an packaging was great. There was nothing to complain about here. <br><br>Deffinately Recomended","link":"http:\/\/www.resellerratings.com\/store\/Lux_Design\/comment\/60911#comment60911","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lux_Design.jpg","store_name":"Lux-Design","username":"itsmrmartin","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have bought from Lux Design before, and can only say that the entire transaction went extremely smooth. The packaging was excellent as was the shipping time. Any questions I had about items on their website and how they interacted (I previously purchased a rheobus and was wondering if I could attach a cold cathode light to it) were answered very quickly.","link":"http:\/\/www.resellerratings.com\/store\/Lux_Design\/comment\/60669#comment60669","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lux_Design.jpg","store_name":"Lux-Design","username":"TheSmokey","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a 3.5\u0022 bay fan controller(http:\/\/www.lux-design.com\/rheobus35.html) from this company. because i\u0027m from the uk and they are based in canada i was expecting a few weeks for delivery, how wrong i was!<br><br>I had emailed them a couple of times asking questions about overseas shipping etc. and all were answered within a few hours so with this confidence i placed my order.<br><br>20\/12\/2002(Friday) order confirmation received.<br>23\/12\/2002(monday) despatch confirmation received.<br>30\/12\/2002(Monday) delivered to my door!<br><br>It was delivered within 4 working days from when I placed the order.<br><br>That\u0027s a lot quicker than some companies here in the uk.<br><br>highly recommended.<br>","link":"http:\/\/www.resellerratings.com\/store\/Lux_Design\/comment\/59887#comment59887","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lux_Design.jpg","store_name":"Lux-Design","username":"tewton","rating":"5"}, "single");){kind=link}
"I purchased an Xide-Pad ][ from Lux-Design. I got my product ASAP and the response time for questions was very fast. I plan to buy a Liquid cooling case a soon as I have the cash."