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  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.09/10 4.09/10
    Chance of future purchase: Rating 0.83/10 0.83/10
    Shipping & packaging: Rating 1.25/10 1.25/10
    Customer service: Rating 1.67/10 1.67/10
    Return/Replacement policy: Rating 1.25/10 1.25/10

116 Customer Reviews

Rating 2/10
1/5
modified review posted
ResellerRatings.com TOP REVIEWER!

"DON'T DO IT! When we purchased 3 rooms of the "easy install" flooring, we chose to install the flooring ourselves but asked that if the product did not work out, what would we need to do. We were told that in that case, we could return the flooring and no restocking fee would be assessed. Well of course it didn't work out, but when we took the flooring back THEY CHARGED US 20% OF THE TOTAL COST of the flooring FOR RESTOCKING FEE. So now you know why they are still in business,.. they give you a sales pitch for their flooring and once you purchase, they they will make money one way or another. We just threw well over $100 their way and they didn't have to do a thing but put flooring back in their warehouse to resell. "



Rating 2/10
1/5
modified review posted

"I would not recommend Lumber Liquidators to anyone I know. The first floor we picked out, a few days later was discontinued. The second flooring choice took two weeks to get into the store, ok it takes time to ship it in, I can live with that. but, then Dan (the store manager) wanted to charge me $120 to ship it to their store; wait isn't the retailer's responsibility to at least have it avail for p/u at the locale? They wanted $190 to deliver it to my house. Finally, he called us to let us know the flooring was in, never telling us the transition strips were not in, and would take another 2 weeks. After, 2 weeks and several wasted trips to the store, we finally got the complete order. Customer service is horrible, mostly likely due to the lack of staffing. It;s not worth it!"


Rating 10/10
5/5
modified review posted

"We had oak floors in three rooms installed by Authentic Floors. The installation was EXCELLENT. Floors look great and the workmanship is remarkable. Built like a piece of fine furniture. Wonderful! If I have any more rooms with oak floors, Authentic Floors with Clive Steele is the only way I'd go."


Rating 2/10
1/5
modified review posted

"I regret ever setting foot in this place. I had gone in asking for unfinished floor and told the salesperson I wanted the hardest wood I could afford. I told the salesperson that I have four kids, two cats, and maybe a dog someday and that I was looking for something as durable as possible. The salesperson told me that what I should not get unfinished flooring, that what I should get is pre-finished bamboo Bellawood. He told me that if I get unfinished flooring and have it finished that the polyurethane will be easily scratched. He went as far as saying something like, "I'll sell you whatever you want, but if you want something durable, this is what you need". He convinced me. The best looking color in my price range and in stock was a dark brown which was a lot darker than I had envisioned or wanted but I purchased it. Since it was installed I've been having nothing but problems with the floor. It has not been durable at all. Within three weeks of installation it had 10+ chips in the finish, and scratches also. The floor is extremely high maintenance, cheap, and the opposite of durable. I contacted corporate but they will not help me, they say because I've used a steam vacuum on the floor. LL says you are not supposed to use any water to clean it. Impossible. The floor constantly looks dirty because of the dark color and high traffic in my house. That would have been a good thing for he salesperson to tell me before purchasing. The steam vacuum I use leaves very minimal water on the floor also. After contacting corporate I was told that there are specific care instructions that can void your warranty if you don't follow, but I was never told where to find these instructions. The store does not provide the customer with them or even tell the customer they exist. Shady shady shady. I've since read numerous consumer reviews, one of which from a former LL branch manager stating how shady the company is. I wasted thousands on flooring that is extremely CHEAP, and completely wrong for my lifestyle. Oh, and when I tried to contact Bellawood directly to see if they would help, guess what I found out? Lumber Liquidators OWNS Bellawood. No wonder why the shady salesguy told me to buy their cheap wood. THANKS! Don't waste your money on this rotten company!!!"

modified review This review was modified by jjalimonti on July 01 2014 05:26:54 PM

Rating 2/10
1/5
modified review posted

"Very bad experience with Lumbar Liquidators! Do not buy from them! We purchased about 1200 sf of vinyl flooring from them. In less than one week we were seeing major scratches on the floor. It is impossible to even slide a dining room chair, that has teflon glides on the legs, without leaving deep scratches that have even removed strips of the floor surface with it. We contacted the company and of course they found that there was not a problem with the floor which means that a lot of other customers will be getting the same crappy product. "

modified review This review was modified by tcahak on June 05 2014 07:59:29 AM

Rating 10/10
5/5
modified review posted

"We purchased bamboo hardwoods 2 yes ago. WE will have to rip it out as it keeps shrinking and you can see the blue pad all around the room. There is no way you could sell a house with this floor. We had it professional installed and they will no nothing over a year. Do not waste your money as there custom service is the worse I have ever seen. There is a 25 year warranty that is useless. Poor company. We went there because they use it on HGTV but bad advertising of the products,"

modified review This review was modified by kmueller54213 on May 27 2014 04:46:51 PM

Rating 2/10
1/5
modified review posted

"Terrible experience.....period. You want to buy frustration and poor customer service you have found the store."

modified review This review was modified by michaelpowell on May 22 2014 07:09:22 AM

Rating 2/10
1/5
modified review posted

"DO NOT BUY FROM LUMBER LIQUIDATORS!!!! The product they sold me was Horrible it had crayon marks an several pieces in each box. It was hand scraped so the marks couldn't be wiped out of the grain, and both the store level and corporate level they would only exchange it but would not return it without a 20% restock fee. Never again!! Go to someone that doesn't sell junk wood."

modified review This review was modified by kddsh on May 21 2014 05:58:04 AM

Rating 2/10
1/5
modified review posted

"I went to lumber liquidators to get laminate flooring for my stairs and upstairs hallway. Loved the floor I picked out, a gentleman came out to measure and to give me an estimate. I loved the price and was told to go to the store the next day to pick up the flooring. I was so excited to get this project started the next week. When I got to the store I was told that not of all of the supplies were in stock and it would take 1 to 2 weeks for the item to be delivered or I could have the item sent to my house in 3 to 5 business days for an $20.00 fee. I had the week off so I was excited to have the floors done but I couldn't be off when "they" could come. The manager, J. Patterson didn't seem to care, he didn't try to help me at all! I walked away very disappointed!!! $2,000.00 might not be a lot to you but it was to me. I went to another floor company and will be spending twice as much but they treated me like, I, as the customer mattered to them. I WILL never refer LL to anyone! I am so happy it didn't work out with LL, because I am so happy with the company I chose instead. Do Not Go To LL!!!"

modified review This review was modified by bbkk on April 12 2014 05:26:33 PM

Rating 2/10
1/5
modified review posted

"This company does not stand behind their products! Do not buy from them! They have terrible customer service. I bought Morning Star Tongling Bamboo flooring which has several gaps. I've been dealing with them for over a month and they will never return a call. I finally threatened by contacting the BBB. Now that got a call back but only to be lied to. I was told that they mailed me something but they actually mailed it after the fact. I finally got this so called package with no surprise the postage was several days after the date that she said she mailed it. The saying you get what you pay for; so true in this case."


Rating 2/10
1/5
modified review posted

"Hello all , what a disappointment , where do I start , the only positive thing I can say the guys at the store were nice to deal with , but it stops there , I have been laying floors did about 20 years , and this is my first time dealing with this company and there products , I purchased 400 sq ft of 12mm golden teak lam, it's really easy to lay down , but but but , it's very cheaply made materials , about 100 sq ft had damaged ends or easily cheap when laying them on the ground , that's about 25 % of thx flooring I purchased , I feel this floor is not gonna last a few months not 30 years , I would not recommend this flood to anyone not even they were paying me in gold !!"

modified review This review was modified by Ebosco3 on March 13 2014 02:08:11 PM

Rating 2/10
1/5
modified review posted

"Worst Customer Service EVER! We purchased about 700 square feet of floating bamboo flooring, along with the recommended foam under-layment, for our kitchen, dining room, hall, laundry, and powder room. We had it stored in the house for several months before it was installed which should have allowed it to acclimate adequately. It is separating in areas where it has adequate space to expand and contract. In a couple areas it is tenting up away from the sub-floor for reasons I can't explain.
When I contacted the store from which it was purchased, I was told that I would have to contact the company at their 800 number; 1 800 HARDWOOD. They e-mailed me a form to fill out, which stated that I would hear from someone within 24 hours, and ask for photographs. I completed the forms, took about 15 photographs, and submitted them to James L (no last name provided) the customer service representative they specified.
After hearing nothing for 5 days, I called and learned from the receptionist that the forms and pictures had been received. She transferred my call to James L who told me; in a 30 second conversation, the only one I've ever had with him; that he hadn't received the form. When I explained that I had been told by the receptionist that it was there, he said he'd call me right back. I've never heard from him since.
After several more calls to 1800 HARDWOOD I finally got a call back from Matt (no last name provided) on Friday 2/21. He told me that I would hear from someone with a resolution "early the next week". After hearing nothing by the following Friday, 2/28, I called 1800 HARDWOOD once again and was told no one was available and that I could leave yet another message. I asked for a supervisor and was told that he wasn't available and that I could leave him a message.
The job has been at a stand-still for 4 weeks now. If I move forward with baseboards, toe -kick moldings and other trim, they will have to be removed, and probably damaged, when the bamboo flooring is removed and something else re-installed as I believe will be necessary. Very bad company to buy from!
"

modified review This review was modified by veryangry50 on March 04 2014 11:35:13 AM

Rating 2/10
1/5
modified review posted

"We installed 720 sf of the Morning Star Click bamboo flooring sold by Lumber Liquidators in June of 2013. The material scratches easy, however, the scratches are the least of our problems. The cupping started with the shorter pieces in the hallways. By December 2013, the entire installation was cupping and gaps appeared in random areas. After contacting Lumber Liquidators about the problem, We were told that since we did not hire someone to test the moisture of the subfloor and the humidity in the house prior to the installation of this material, the warranty was void. In addition, I was told that our method of cleaning resulted in the problems with the floor. It seems that if the cleaner is sprayed directly on the floor, the material absorbs the moisture along the edges and this was another reason for the damage to the bamboo flooring. We purchased a 32 oz. bottle of cleaner after the floor was installed. Most of the time, the cleaning involves sweeping and using a dust mop. About once a month we get on our hands and knees, spray a fine mist of cleaner directly onto the floor and use a cloth towel to clean the floor. Since the installation, we have used the liquid cleaner about five times and still have about half of the cleaner left in the bottle. I guess 16 oz. caused the damage to the entire 720 sf of the floor, including the material under the furniture and area rugs!! Seriously?!?!?!? In reading the various reviews for this product, it seems that there is a chronic problem with scratching, cupping and separations. It seems that Lumber Liquidators will use any excuse to avoid the liability for providing the customer with a very poor product. I understand that a product warranty is only as good as the company that stands behind it. LLI should condense thier warranty to read "Warranty void if material is removed from factory packaging". We will have to replace our six month old floor and it sure as heck will not be with a product supplied by Lumber Liquidators. STAY AWAY!!!!!"

modified review This review was modified by jimbobreese on February 06 2014 10:49:32 AM

Rating 2/10
1/5
modified review posted

"BEWARE BEWARE BEWARE!!! DO NOT DEAL with Lumber Liquidators. I purchased laminate flooring in May 2013 and couple months later the flooring started to chip in the seams of the floor boards all over. In October I filed a complaint and by December they said the issues were not covered under warranty. After speaking with the customer care rep (who was very rude), he said the chipping was not a manufacturing issue and "something was going on in the home to cause it to chip". I said I could understand MAYBE after a year or so but asked what could be going on the home to cause it to chip after a few months?!!! He said he didn't know but it wasn't a manufacturing issue and I asked how he did he know it WASN'T a manufacturing issue?!!!!...I got no response. I asked for a supervisor and I had to leave a voicemail. No response back. Bottom line...NEVER NEVER NEVER go to Lumber Liquidators....they may sell flooring at cheap prices but in the end you WILL PAY A GREAT DEAL!!!!!!!!!!!"


Rating 2/10
1/5
modified review posted

"*****HORRIBLE STAY AWAY*****

I had wood flooring installed almost a year ago and I'm completely dissatisfied with the product and instillation. When the flooring was installed we paid extra for the floor boards (trim to be removed and replaced) the installers broke quite a few of them and nailed them back onto the wall, there were also a lot of them with huge noticeable spaces, also the thresholds were coming up and the floor was very dull. We called the location which we purchased the flooring from to let them know of the dissatisfaction, They then sent the installer back out, he just nailed a few of the pieces closer to the wall and added more glue to the thresholds that were coming up and suggested a bona cleaning product for the flooring. I purchased that product and over time several others, I then went to another lumber liquidators location due to the location prior closing and asked about polyurethane sealing the flooring to resolve the issue, where I was told that it should not be a problem. So my husband and I paid for polyurethane to be put on the flooring. After doing that the floor began to have cracks all over, also the thresholds are coming off again. Months later I referred a friend to lumber liquidators for flooring and while there I spoke to her sales person about my flooring where I was told that it sounds like the glue had been spread all over the flooring and that mineral spirits would of taken care of the problem and that the polyurethane is not compatible with the flooring that your company sells and does not know who would of told me it would be okay, that the flooring is already sealed. So months later I'm stuck with flooring that looks horrible and out over $5,000. Also the friend that I referred has the same issues with her thresholds.
"

modified review This review was modified by 123NONAME on November 27 2013 10:51:43 AM

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