1/5

posted Feb-02-2012

"The whole experience with lumber liquidators has been a nightmare try given us damage scratch dent wood at delivery the exchange seem upset we check for damage boxes, then got home let it acclamate to room 48 hrs or more when boxes open we notice this runny oily- sticky residue, lots of little pieces of wood and a weird smell musty ? We call since none of pieces were matching correctly they were lifting got told to read instruction they send us email we follow those instruction to the T no difference of what we were doing before I done this few times in the past. Well call costumer service got told to bring back since this should have been sold to us corporate had all ready recall this batch. I paid cash hmm they dont have cash in hand at the store, check will be mail it takes 10 days, I return on 1/2012 still haven received check call store got told to call corporate call corporate they said store need to send paper work so corporate can return? This has been a joke I been change to 3 different associates, I will never had recommended them I notice the wood is keep in a non control temperature building in the boxes of wood is clearly stipulate room temperatures not to exceed this is Florida humidity is high and is hot very hot no wonder my wood smell musty,"

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1/5

posted Jan-12-2012

"Horrible Business. Will not honor their warranty.

BE WARNED as others have noted. Bought 3k worth of Cobra Bamboo on advice of Rob, Asst. Manager at their HQ in Toano, VA. Told floor was durable (showed Janka hardness rating in LL Book) and covered by warranty. Floor is horrible, no embellishment a standard cardboad shirt box scratched the floor.

Called their customer care, and required to submit a release, photographs, etc. which I did. Guess what after 5 days received standard form denial letter.

STAY AWAY FROM LUMBER LIQUIDATORS. They will sell you in a second but do not stand behind their product. Guess what the manufacturer of the Bamboo floor was Morningstar which is owned by Lumber Liquidators.

SCAM, SCAM, SCAM"

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1/5

posted Dec-08-2011

"Lumber Liquidators has been the worst company I have ever done business with. I purchased hardwood flooring though the Lumber Liquidators store at 18448 N US Highway 41 Luts Florida. Lumber Liquidators recommended I use their installers, The Floor Pro's owned by Arthur Rosian. Rosian was rude, obnoxious and aggressive when speaking with me. The floor completely failed after 3 days. Lumber Liquidators, The Floor Pro's and HSS their insurance company refused to fix the floor leaving me with a totally failed floor. Do your self a favor do not buy from Lumber Liquidators or have The Floor Pro's install ANYTHING."

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1/5

posted Dec-07-2011

"I work in retail customer service and it is my job to evaluate employees for their competence. If I was evaluating Lumbar Liquidators performance by the guidelines of the company I work for I would terminate them. At all occasions where I had interactions with another person representing Lumber Liquidators the interaction was disconnected and aloof. It seemed as though it was a chore to help me. The company policies are designed to foster a TAKE IT OR LEAVE IT business model that is more concerned with satisfying Lumber Liquidators needs rather than the needs of the customer. I had a return and was told it would be 3 to 5 weeks to receive my refund in the mail. While no company can ever be so concerned with customer satisfaction they go bankrupt Lumber Liquidators makes does not even try and it obvious they don’t want to. I will never buy from them again. Sure the pricing was good but at the end of the day the grief cost me so much more."

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1/5

posted Nov-23-2011

"I can't complain about the service at the store other than they didn't have what I wanted in stock and I had to wait for it, but the wait wasn't long. I did run into several problems with the laminate flooring I bought. Pieces didn't want to stay together, there were so many bad pieces that I spent a few hours separating them to use the bad ones in concealed areas... things like chipped pieces, different thicknesses from one plank to the next, large blemishes, locking edges that were defective or totally missing, etc. It was my own fault that I didn't take the bad planks back to exchange them, but I always buy plenty more than I need of such items as I live so darn far from everything it's a real hassle if I have to go back.

What makes me really worry is that I did research and checked the bad reviews of their products and weighed it against all the good. What I've discovered is that they don't post many bad reviews at all, so a search on their site is skewed. I've tried twice to add a review about the product I purchased and followed all their guidelines for what wouldn't be appropriate to post. Nothing happened. No doubt it will never be posted unless I wrote one that praised their product. Buyer beware. "

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5/5

posted Nov-18-2011

"I went into Lumber Liquidators and they quickly greeted me asking how they could be of service. The sales associate took me through step by step addressing my concerns and ultimately helped me decide on which wood I was going to install and even gave me a discount! I used the recommended installer who gave me a FREE QUOTE and gave me a direct price which was helpful for my budget. The installer was extremely informed so i chose to use him. 3 months later, my floors are still looking amazing. Thank you LL!!"

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4/5

posted Nov-07-2011

"It wasn't until after we ordered 3000 sq ft of Tobacco Road Acacia solid hardwood that we began reading all the horror stories about LL. However, I will now say that none of them came true for us -- The manager at Store #1051 (Santa Ana, CA) was very helpful, accommodating and willing to negotiate. All three pallets were delivered within two weeks and the wood is beautiful (it might be nice if there were more longer pieces per box, but not a big deal). I will say, however, that the installer that LL recommended gave an extraordinarily high estimate and we went with a very reputable and more reasonable private contractor. Fortunately, we didn't have any of the problems others seem to experience -- maybe we got lucky or maybe the company is coming around."

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1/5

posted Sep-30-2011

"Warranty was worthless!

Prior to purchasing the wood, I made it clear to the sales person that I had experienced cupping (warping) of a wood floor that I had previously installed in my home (office room). This is typically the result of moisture coming up through the concrete slab. So I obviously did not want to have that same problem again with this new install (installed in two separate bedrooms). He guaranteed me that the glue that he was recommending had a moisture barrier mixed in it, that it was the best product on the market and that I should not have any problems. The clincher for me was when he said that if I did have problems, that I shouldn’t worry because the glue, wood, and install (used their LL recommended installer) were all under warranty.

In just 3 months after the install I could see the wood beginning to warp. After spending 8 months trying to get them to honor their warranty, I have given up. During that time I found out that thier installer was suppose to do a min. of 2 moisture tests (one in each room) on my floor prior to the install, especially since there was already evidence of moisture problems in the third room. He only did one test and that one was not even done to industry standard. I replaced the wood in the office room that I had the original problems and confirmed with the installer that there was moisture coming up through the slab. The bottom of the boards had black mold and mildew. I gave all this info to the LL customer service people and their reply was simply that the moisture test came back good and that the cupping was probably due to excess dryness. Excess drying is a condition that I have found out is more common in arid regions like Arizona not in humid South Florida. Also, since when has excess dryness caused mold and mildew?

The bottom line is I got nothing but the runaround and they did not honor their warranty as promised in their famous ads, which was the only reason I chose to go with them in the first place. If you decide to use them for your job, good luck if you have any problems with your floors.
"

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1/5

posted Sep-29-2011

"I purchased 21/4 gunstock which is now splitting. A professional installed the wood and did a great job however the lumber is splitting and I cannot get any resolution. I have gotten to the point to where i have called and gotten very ugly with th lumber liquidators care staff. so much in fact they LLi livy haskell corporate counsel as she calls herself has informed me not to set foot on LLi property.Trepass warning is what she called it. Wow !!! need I say more what a company to do business with. They sell shitty lumber and steal your money and your supposed to take it. No !!!! screw you lumber liquidators. Shame on you for stealing from an elderly woman who saved for years for hardwood only to get cheap overseas lumber that who knows how long it was sitiing on the docks before shipment. I hope karma eats your brains."

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1/5

posted Aug-22-2011

""Brazilian Teak- These guys will tell you all you need to know if you spend the time with them. I sent approx 4 hours at their store during three visits ( after I picked out the floor) just to make sure we did it right and would have no problems. I did this because of the mixed reviews I had read about them.
Much to my disappointment even after doing everything they said, we still have flooring that is cracking ( no simple repair here) and after contacting them and sending some pictures ( that don't show much of anything " its tough in a picture") they did not even desire to come inspect. They simply send their standard computer generated letter stating " Once floor boards are inspected , approved by the end user and / or installer and installed, warranty coverage is no longer applicable because cracks and or splits may result from various external factors outside of the manufacturers control".

I wonder how much product they would sell if this policy was printed in the store for the consumer to see? Essentially they desire to wash there hands of any and all claims stating that after install they are not responsible? what about the warranties they so proudly sell? Funny they also can state within there computer generated letter that there is a moisture problem ( even without coming out and looking or checking with a meter " now that’s talent" ) we checked prior (with meter) and after and just yesterday and no moisture problems or issues and we did use MVP protection throughout as they recommended.
In closing feel free to contact me at bsf4415@gmail.com for more information but I advise you to avoid dealing with them at all costs. I am not an Irate customer just a very upset off one and I will be spending considerable time letting those trusting buyers know there business practices."



"

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