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  • Lumber Liquidat
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.33/10 3.33/10
    Chance of future purchase: Rating 0.77/10 0.77/10
    Shipping & packaging: Rating 1.54/10 1.54/10
    Customer service: 0.00/10
    Return/Replacement policy: Rating 0.25/10 0.25/10

138 Customer Reviews

Rating 2/10
1/5
modified review posted

"Terrible customer service and bad product!! After having had my wood installed within in 6 months I noticed that "knots" in the wood began separating and sinking. I filed a claim per their requirements and was told that a representative would contact me w/in 24 hours to discuss. Their local store advised I had a good claim. After repeated follow up calls to get a status, I was never contacted. 2 months post claim and not being able to get ANY response, my claim was denied. They advised that I should have rejected the wood as defective even though there was no obvious defect (knots hadn't separated) when received and installed. TERRIBLE service and product. I'll be fighting this legally. "

modified review This review was modified by Leslie013 on May 26 2015 01:19:55 PM


Rating 2/10
1/5
modified review posted

"Do NOT let Lumber Liquidators install what they sell. They absolutely do not stand behind their installations. I have Tranquility Resilient tiles sliding under my dishwasher leaving a one inch gape in front on my island. This is for a floor I am still paying for and under a one year warranty. I have been calling and filling a complaint since March 30, 2015 and I have not had the courtesy of one return call. I have called the person assigned to our complaint Kerry, six times, her boss, Matthew, twice, Theresa once, Shenika once and Terry once all at Lumber Liquidators Main office and left 8 voice mails and never once gotten a response. I have also called Darrel Meece the Assistant Manager at the Redford store once where I ordered our flooring from back in Aug, 2014 ( It was back ordered until October 8, 2014.)and I did receive i response from him either. This makes for a very unsanitary floor with a channel in the triangle between the sink, prep and stove."

modified review This review was modified by KannS on May 09 2015 08:29:55 AM

Rating 2/10
1/5
modified review posted

"I wish I had seen this website before buying flooring from LL. Like most reviews here (funny that some are positive so these must be fake) I had a horrible experience with LL. Their floors are not as described, do not last, warp and like everyone else here they will blame the consumer and warranty voided. They will go to extremes to take avoid taking any responsibility. I am glad that finally their practices are coming back to hunt them with the whole illegal with products from China. I just hope that my health issues are not related to this floor. I urge you all to file a complaint with the BBB and your Attorney General. "

modified review This review was modified by llsucks on May 08 2015 10:05:59 AM

Rating 2/10
1/5
modified review posted

"Two years ago we ordered Morning Star bamboo flooring for our home from Lumber Liquidators After the fourth week of acclimation we began to install our flooring (in late June). In August we went on vacation to return to floors that had shrunk from the quarter round by about 1/2 of an inch. My husband and I discussed the issue and decided that we would add extra molding between the baseboard and the quarter round this would add close to 3/4 of an inch for coverage. We thought surely there is no way the flooring would shrink beyond that point. We shopped for a solution finally we added a piece of chair rail (about1/2 of an inch in thickness) against the baseboard then added the quarter round which cover any shrinkage. We also added extra pieces of the flooring under the door frames to cover the areas of shrinkage It has yet again shrunk so much so that now there about a 1/4 of an inch gap due to shrinkage from the edge of the flooring to the quarter round. We contacted our local Lumber Liquidators store to be directed to the warranty department. Photos were sent with a explanation of how we tried to repair/cover the shrinkage prior to submitting a complaint. We were told gaps are to be expected. Also they implied that our room size was too large not to have a t molding piece in the middle. This problem is not an instillation issue, it is 100% a product issue. This company was quick to sell their product by using the warranty, but don't you dare mention warranty when you are having a problem. Of course your warranty doesn't cover that. With all that being said morning star bamboo floors are beautiful in looks but suck in quality. Lumber Liquidators doesn't stand behind their products. I would never recommend this company for the purchase of anything. Saving a few dollars up front will surely catch up with you in the end. Do not do business with this company!"

modified review This review was modified by Jenwil2515 on March 21 2015 09:10:24 AM

Rating 2/10
1/5
modified review posted

"75% of installed product from Lumber Liquidators is Defective!
• July 29, 2014; we bought hardwood flooring from Lumber Liquidators in Mississauga (Ontario, Canada) the brand is ( Golden Teak Acacia Hardwood 3/4'”) with 30-year warranty, we based our decision to purchase the hardwood on certain samples at retail store showroom, which we examined before committing ourselves to the purchase.

• After acclimated the product at our house for more than 5 months and used a moisture barrier, which they are selling to keep our warranty valid. We also followed all manufacturer regulations and recommendations.
Unfortunately, during installation and reached of 85% of the process, we noticed there were some defecates mostly at the ends of the boards, which is more than the expected 5% range that our invoice mentioned when we bout the flooring.

• Jan 2015; We informed LL about the flooring issue and filled disclosure forms, the store manager came out to the site to view the floor and he requested to get everything on hold, acknowledged there was a defect (in this patch) of product, and the arrangements were made to ship samples and box of unopened material to the head office in Virginia, USA for inspection.

• LL’s acts of fraudulent concealment, using improper warranty tactics and commissioning sham inspection from INSPECT SOLUTIONS to our flooring in response to complaints in order to "mislead consumers into believing that the defect could be traced to shoddy installation," and to exonerate Lumber Liquidators from any responsibility.

• LL markets and warrants that the Product is durable and further markets and warrants that the Product has a thirty (30) year warranty. LL provided a reasonable expectation to consumers and the industry that the Product would have a usable lifetime of at least thirty (30) years. The Product’s various modes of failure potentially cause damage to other building components and render the Product susceptible to premature failure.

• LL did not honor its warranty and denial our claim. It's amazing to us that a company is so adamant about taking no responsibility for such a poor product (75% defect) which is marketed to be "durable" with 30 years warranty, but it seems there is no quality control had been done at all for this product before wrapping and delivery.

• We had to hire 3rd party independent inspector licensed by National Wood and Flooring Association ( NWFA), he mentioned the mill actually attempted to fuse cracks with glue and then fill them with putty, the manufacturer did this intentionally.His conclusion is (Manufacturing Defects).

• LL has been notified of its breach of written warranties and has failed to adequately cure those breaches. As a direct and proximate result of Defendant’s breaches of its written warranties, engaged in unlawful business practices in that Defendant represented, through its advertising, warranties and other express representations that the Product had characteristics it did not actually have. We are requiring LL to compensation for financial losses associated with the purchase of the flooring. These losses include:
• Installation costs
• Removal costs
• Loss of use
• Diminished property value
• Remediation costs
"

modified review This review was modified by mascanada on March 19 2015 11:16:22 AM

Rating 2/10
1/5
modified review posted

"Never buy from Lumber Liquidators but if you do please understand they stand behind their "Terms and Conditions" and NOT their product. If you have found this review before purchasing please consider yourself lucky, like "hitting the lottery for whatever you were about to pay for your floor" kind of lucky. Don't take my word for it, DO YOUR HOMEWORK and search review boards before purchasing so you can make a good decision. We purchased Morning Star Handscraped Strand Anji Bamboo from Brian the General Manager and had a professional installer put it in, well at least we had him start putting it in. We started noticing problems on day 3 of the installation, the floor that was super squeaky and parts of the floor had separated from the 1st day's batch. On day 2 and 3 we had a big rain so the air was humid and we started investigating things. That's when we found out the horrible decision we had made buying from LL. After searching we found complaint after complaint and then class action lawsuits against LL on the exact product Brian sold us. We even tried to return the portion of the floor still in the box, once again LL stood behind their "policy" not their product and deferred to customer service. If only we had read the reviews first I would have run the other direction."

modified review This review was modified by adamohio15 on March 11 2015 05:52:00 PM

Rating 2/10
1/5
modified review posted

"I wish I had read all of these reviews before I purchased flooring at Lumber Liquidators. My family purchased and installed the Tranquility vinyl plank flooring three times. The first two installations have performed well, but the third one began to gap soon after installation. We took it up and re-installed it, but it gapped again in the same places. I went through talking to my local store, contacting customer care, filling out paperwork and emailing pictures only to get the same form letter mentioned in many other reviews. Even though this product has a 50 year warranty, LL will evidently always blame the installation or the environment, and never even consider that the product could be defective. I read through the reviews of this product on the LL website and saw seven other reviews describing the same problem. Since my purchase was less than $500, hiring a lawyer is not cost-effective. I will not purchase flooring from them again, and I will go out of my way to let others know about their poor quality products and failure to stand behind their warranty."

modified review This review was modified by ellandlord on February 20 2015 06:31:45 PM

Rating 2/10
1/5
modified review posted

"Well I put a laminate floor in on a continuous run in 3 rooms of my home. About 1 year later we had 3 boards that started to swell around the edges. One of the boards that swelled is adjacent to another that is still fine. We called LL customer service and filed a claim. Long story short it was an awful experience. They did not send any representative out to look at the floor. They basically asked us a million questions just looking for a way to not be responsible for the 3 boards.

So even though my floor was professionally installed, no water sources around, 1st floor with full basement underneath, The rest of the floor is cleaned in the same manner every time, I keep 30% humidity in that area all year round with humidity gauges present, no pets, no small kids, no water leaks anywhere as the rest of the floor is perfect......are you starting to see a pattern here? The problem is not the 3 boards, I have extra, its just that I have to pay the contractor to replace those 3 boards which will take some work. They basically sent me back a letter to inform me after waiting many months, that humidity in my home caused it, I can hire their inspector at my expense, use your own extra flooring for the repair...etc...etc. My contractor believes that because these floors are made under such high pressure that these boards somehow are defective form the beginning , and are now swelling up. As I said one board along a bad one is still perfect so it proves water did not get in there otherwise both sides would be bad. If normal humidity conditions were causing it to swell, then the product is not quality at all and should not be sold in humid climates.

The gal that was the customer service rep (Maria R) sounded like she was 13. She giggled during the entire interview and was clearly reading from a prepared question list and had to correct herself many time...with a giggle of course. There was not professional interaction at all. I knew more about flooring that she did by far. I will never buy another product for LL ever again. The least they could have done was to send me another box of product for my trouble. From now on I will use Lowes or Home Dept for my flooring as I know they stand behind their services from hearing others talk about it. LL is a disgrace, and couldn't even take the time or concern to help with with this matter. We love the floor so much and were devastated when this imperfection showed up. Its right in the middle of the kitchen to where is most visible.

Somehow i felt through this entire process they would give me the standard rejection political answer, which basically says your new floor is SOL and it will cost YOU money if you choose to proceed. I mean 1 box of product and a suggestion of how to fix it would have been the least they could have done. Maybe then they would have had a customer for life.
"

modified review This review was modified by nascarlurg2000 on January 31 2015 12:33:00 PM

Rating 2/10
1/5
modified review posted

"I ordered with Lumber Liquidators 12/17/2014..it is now 1/28/15 and the flooring has not arrived. I have called 3 times and was told 3 different dates, one was today so I called back and they said 2/1/15 but that is only an estimate. This place is a joke. The flooring we ordered was at such a great price Im having anxiety about the quality of the product with all we have been through so far. Not worth the hassle and WAIT. Go somewhere else!!!!"

modified review This review was modified by tammywhitfield on January 31 2015 02:28:18 AM

Rating 10/10
5/5
modified review posted

"I purchased almost 1100 sq ft of brazillian pecan solid flooring from the Colorado Springs store. The service and follow up I have received from the staff there has been outstanding. They always follow up on their promises and all product was delivered on time. My main sales associate was Matt, and he has been a big help giving advice on the install which I will do myself. Others in the store; Caleb, Dakota and Mike have also been quite helpful to me. I am in the process of aclimation, so I will wrie another review after I install the product."

modified review This review was modified by runconian on January 21 2015 04:37:10 PM

Rating 2/10
1/5
modified review posted

"BUYER BEWARE!! I bought $2400 worth of flooring from LL in Holly Hills, FL . I was told the delivery would be $125. Later that day Jim the salesman called to say the delivery would be $200. He also promised that the delivery company (a private contractor) would place the boxes INSIDE MY HOME so they could acclimate. The delivery driver arrived and place the flooring in my garage and explained the do not place it in the house and that Lumber Liquidators FREQUENTLY lie to their customers about this issue. Thanks Jim. Now instead of going for my morning walk I can get my workout in moving boxes. I really don't appreciate being lied to."

modified review This review was modified by wjwjawpbwahw on January 15 2015 07:56:04 AM

Rating 2/10
1/5
modified review posted

"My grandparents ordered their flooring from Lumber Liquidators and received different sizes of stair noses and thresholds compared to the flooring. When we went to the store in Albuquerque, New Mexico we were told that the material was not checked before it was delivered and that we could get two correct sized stair noses today. However, we would have to wait till Wednesday at the earliest for the the other pieces. My family has taken time off of work and come in after work to put in the floors and now we have to wait even longer to put it in because Lumber Liquidators made a mistake. I called the customer service number and they did not seem to care. The most they are doing is shipping the the pieces they messed up on for free. How is it free if my grandparents already paid for the shipping once? Do not purchase your flooring from Lumber Liquidators!!! They boast lower prices, but what they do not mention is the time they will take from you due to their mistakes and the extra money it will cost to fix those mistakes. Please take my advice and use it well. "

modified review This review was modified by KQH12 on January 02 2015 11:28:50 AM

Rating 2/10
1/5
modified review posted

"To Lumber"Idiot"Liquidators I hate this place! They are very nasty and rude. Do not ever shop at the store here in Columbia South Carolina 4068-A Fernandina Rd Columbia SC (803) 753-1767. Firstly we had to drive several miles to it. Then the young lady and the manager were very rude to us. Even after we paid all our money. We since thrown out all the "junk" we got from them. Now they keep sending us flyers. Which we throw in the trash can!!! But they keep send ing the flyers they claim are from their corporate office! I have asked them to stop sending this junk to me at 322 Traditions Circle Columbia SC!!! So now I hope I embarrass them here and their corporate office so they will leave us alone! Do you copy that Lumber "idiot" liquidator!!! Clean the potatoes out ya ears!(PS: I am not sure of the 1st or last time we had contact with this business. I am sure it was last year 2013 but I also threw away all my bills, their paperwork and the like just word of warning don't do business with them especially if you are a veteran!) Thanks "

modified review This review was modified by Bigudubsarge2015 on December 28 2014 10:52:07 AM

Rating 2/10
1/5
modified review posted

"Ordered tools online for home delivery. After waiting three weeks emailed and was told they were ready for pickup in Las Vegas. I live in Washington. Emailed again and told them to deliver or refund the order. After 5 weeks opened a cc dispute.

Stay far away.
"


Rating 2/10
1/5
modified review posted

"I wish I researched lumber liquidators before ordering from them. I will never deal with them again. First, my in store sales man lied to me and said I wouldn't be able to get there grade of flooring l wanted for 6 months and so I'd have to get the next grade up for a dollar more per sqft. I declined. When I got home I looked online to discover it was in fact readily available. This should have tipped me off that they're bad people and a bad company. I ordered my floors, let them acclimate, and installed them properly. They buckled and cupped like you wouldn't believe shortly after. Lumber liquidators told me tough luck and they only warranty the finish. I'm a carpenter with over 20 years experience and I've never seen wood floors do anything like this before. $3000 wasted. Bottom line: Lumber liquidators doesn't care about their customers and they sell substandard products. They were not willing to help in any way at all."

modified review This review was modified by peekeypoo on November 19 2014 07:11:43 AM

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