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Stores > LuckyVitamin.com

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Store InformationStore Info
Full Rating Profile
  • LuckyVitamin.co LuckyVitamin.com Elite Status
    • Address: Suite 6050
    • Contact: samwolf@luckyvitamin.com
    • Phone: 888-635-0474
    • Customer Support: 888-635-0474
    • Business Hours: Monday-Thursday 9am-8pm EST | Friday 9am-6pm EST | Saturday-Sunday 10am-5pm EST
    • Fax: 888-635-6190

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.07/10 8.07/10
    Chance of future purchase: Rating 7.74/10 7.74/10
    Shipping & packaging: Rating 7.73/10 7.73/10
    Customer service: Rating 6.30/10 6.30/10
    Return/Replacement policy: Rating 6.82/10 6.82/10

What is this?

8,428 Customer Reviews

No Avatar

Verified Customer
Rating 8/10
4/5
2016-04-30

Items Backordered

"Despite items saying in stock, they were not. Are being shipped at a later date, so at least the rest of the order was prompt."

Rep reply posted May-02-2016

luckyvitamin, LuckyVitamin.com rep has responded

“Thank you for your recent order and your feedback. We appreciate you taking the time to contact us. We know how important your health is inside and out so now’s a great time to get Sun Smart with Natural Sun Care products on sale.
http://www.luckyvitamin.com/c-1911-natural-sun-care-sale
Best of Health,”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-30

Excellent service!

"Thank you for responding quickly to my order. I appreciate it and will order again.

Sincerely,

Karen E. Hetherington
"

Rep reply posted May-02-2016

luckyvitamin, LuckyVitamin.com rep has responded

“Thank you for your recent order and your feedback which is always important to us! We look forward to assisting you again with your health and wellness needs.
Now’s a great time to focus on your gut with our extra savings on Probiotic supplements.
http://www.luckyvitamin.com/c-2014-probiotic-supplements-sale
Best of Health,”


No Avatar

Verified Customer
Rating 4/10
2/5
2016-04-30

Not so Lucky: from free samples to bad advertising clutter

"This might be a minor issue for some, but I had good feelings about Luckyvitamins because they used to insert free trial size samples in my packages and so I liked receiving them and discovering new products. I buy only natural products and Lucky sent me trial size of this kind of items. Last year they were mostly trials for tom of maine toothpaste, which is nice: I ended up ordering some of that when shopping for natural toothpaste later on. Not anymore. In my last two orders (quite expensive) I received nothing with the first and nothing + a series of "free coupon for 35 dollars" from two companies, a meal delivery service and a wine bulk "club". Plus some other advertisement similar to the clutter you find in the circular in your mailbox. The meal and wine "subscription/club" services for which I had 35 or even 50 dollars off are in reality some sort of buyers clubs and you cannot redeem your "gift" without being forced into subscribing for a larger monthly fee. According to customer reviews found online, these two companies hook you up in this way and make it almost impossible for you to cancel your subscription without paying at least a couple of months. No fine printing of any sort that explains this in the "gift cards" that Lucky sends, though.
Sorry, Lucky, if I want clutter, I can pick it up off the street. I will make my purchases with drugstore.com next time.
"

Rep reply posted May-02-2016

luckyvitamin, LuckyVitamin.com rep has responded

“I am very sorry for any inconvenience caused. We do and will continue to provide free samples of products. This was just temporary and we realize not all promotions are attractive to all customer's at the same time. Again I do apologize!”


No Avatar

Verified Customer
Rating 2/10
1/5
2016-04-29

"this is my 2nd time that i ordered from lucky vitamin the first one was cancelled due to imcompentence of ur processor, then last april 22 i again ordered till now i have not yet receieved hope by May 2 it is already here."

Rep reply posted May-02-2016

luckyvitamin, LuckyVitamin.com rep has responded

“I am very sorry for the delay, but your items are on its way! Here is your tracking information!

http://tracking.luckyvitamin.com/tracking/luckyvitamin/DHLGLOBAL?tracking_numbers=GM565321937000472377&service=PIU&ozip=15056&dzip=5000”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-29

Health smart ....

"I received the 10 lb bag of Nutiva Organic Chia Seeds, Bragg - Organic Apple Cider Vinegar Gallon with Mother, and Maine Coast Sea Vegetables - Dulse Flakes! Great products, teriffic service and fast shipping! I love it! Thank you LuckyVitamins!
"

Rep reply posted May-02-2016

luckyvitamin, LuckyVitamin.com rep has responded

“Thank you for your recent order and your positive feedback.
Spread the wellness of Health and the Savings with your friends, family, coworkers, etc and you can earn $10.00 OFF your next order!
Read how here: http://refer.luckyvitamin.com/o/685043680
Best of Health,”


No Avatar

Verified Customer
Rating 8/10
4/5
2016-04-29

rewards?

"I would have rated completely satisfied but we received a voucher for wine as our rewards (I guess?) , which was a little disappointing considering we spend quite a bit of money with lucky vitamin and nobody in the family even drinks wine. Would rather have credit towards future orders, other then that we are always happy with the service and orders"

Rep reply posted May-02-2016

luckyvitamin, LuckyVitamin.com rep has responded

“Thank you for your recent order and your feedback! We look forward to assisting you again with your health and wellness needs.
In addition to offering over 35,000+ products, be sure to visit the New Products page as we are always adding new items daily. http://www.luckyvitamin.com/c-1681-new-products
You can view our standards to learn more about our products here: http://www.luckyvitamin.com/t-about

Best of Health,”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-29

Lucky to find Lucky Vitamin

"Quick delivery and interesting inventory."

Rep reply posted Apr-29-2016

luckyvitamin, LuckyVitamin.com rep has responded

“Thank you for your recent order and your positive feedback. We scour the globe to find you new products at the best possible price. Visit our New Brands page to see what’s new for you!
http://www.luckyvitamin.com/t-featured-new-products
Best of Health,”


No Avatar

Verified Customer
Rating 6/10
3/5
2016-04-28

Still waiting...

"Order has not shown up yet but part of it was back-ordered."

Rep reply posted Apr-29-2016

luckyvitamin, LuckyVitamin.com rep has responded

“Thank you for taking the time to provide your feedback to us and we appreciate you choosing LuckyVitamin for your health, wellness and personal care product needs. Shop our Juice Sale and save up to 55%off http://www.luckyvitamin.com/c-12032-juice-sale
Best of Health,”


No Avatar

Verified Customer
Rating 4/10
2/5
2016-04-28

Never order anything which is not in stock!

"I have had to reorder several times as the order shows an item would be in stock in 2-3 days. Never received the items even though emails said they would be sent soon."

Rep reply posted Apr-29-2016

luckyvitamin, LuckyVitamin.com rep has responded

“Thank you for your recent order along with your feedback.
We do apologize that we were unable to fill your order in full. We do stock approximately 97+% of product in the warehouse however order demands can vary. On the Item page if a product is "in stock or out of stock" it will show however due to multiple orders being placed at the same time and quantity of item ordered, information can be somewhat altered. Most products are replenished within just a couple of days but we don’t like to hold up the order, so we ship what we can within 24-48 hours and send the rest as quickly as possible at no additional charge. There is also the ability on the item page to request to be notified when a product is back in stock and an email will be sent to you.
If you want to substitute a back ordered item for a different size, flavor, brand that is in stock, just contact the customer service department and we’ll make the change.
We do our best to communicate as much information as possible and do hope we have the opportunity to assist you again with your health and wellness needs,
Best of Health,”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-28

"Price, delivery, & Service were excellent!"

Rep reply posted Apr-29-2016

luckyvitamin, LuckyVitamin.com rep has responded

“Thank you for your recent order and your positive feedback. Enjoy great savings on Orgain plant protein powders and receive a FREE Almond Milk (while supplies last)
http://www.luckyvitamin.com/c-12033-orgain-sale
Best of Health,”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-28

Drinks by the pound

"Received exactly as advertised. Twelve bottles weighed 26 pounds! I recycle so plastic would work for me. "

Rep reply posted Apr-29-2016

luckyvitamin, LuckyVitamin.com rep has responded

“Thank you for taking the time to provide your feedback to us and we appreciate you choosing LuckyVitamin for your health, wellness and personal care product needs.
This month, save up to 60% off on all the possibilities of Coconut! http://www.luckyvitamin.com/c-2063-coconut-sale
Best of Health,”


No Avatar

Verified Customer
Rating 6/10
3/5
2016-04-28

Not Lucky!

"Site allowed me to go through the process of placing an order before notifying it was OOS. The item is discontinued but they did not say this."

Rep reply posted Apr-29-2016

luckyvitamin, LuckyVitamin.com rep has responded

“I am very sorry about that! If the order was canceled, all pending charges will fall off and you will have all the money back on your card!”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-28

Love Lucky Vitamin!

"I always get exactly what I want on time, for a good price. Lucky Vitamin has a great selection. I especially love that each product has a breakdown of "values" such as vegan, cruelty free, etc. It makes shopping easy and fun."

Rep reply posted Apr-29-2016

luckyvitamin, LuckyVitamin.com rep has responded

“Thank you for your recent order and your feedback. We appreciate you taking the time to contact us. We know how important it is to stay healthy and adding Turmeric and Curcumin to regimen may be helpful. Save up to 60% off http://www.luckyvitamin.com/c-2349-turmeric-curcumin-sale
Best of Health,”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-27

Catching a break

"After spending big bucks at our local health store I found the same supplements with you for half the price. I'm soooooo excited!"

Rep reply posted Apr-29-2016

luckyvitamin, LuckyVitamin.com rep has responded

“Thank you for your recent order and your feedback which is always important to us! We look forward to assisting you again with your health and wellness needs. Visit the Seventh Generation brand page for a great selection of products and extra savings! Plus a bonus savings on baby diapers and wipes! http://www.luckyvitamin.com/c-2082-seventh-generation-sale
Best of Health,”


No Avatar

Verified Customer
Rating 4/10
2/5
2016-04-27

Not what I expected!

"Great variety of products & great prices especially for Gluten Free items! I ordered several, when it arrive, I open the box & to my surprise all I saw was white!!! Bob's Red Mill GF flour package had a hole & covered all my order. I called customer service, very nice & apologized. Sent new flour out quickly but it had an even bigger hole :( Not even going to try. Also ALL the offers in their box weren't appealing or even considered savings to me. Not sure they will get my business again."

Rep reply posted Apr-29-2016

luckyvitamin, LuckyVitamin.com rep has responded

“I am very sorry about that! I am not sure what was piercing the packaging but we would be happy to refund the damaged item!”


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