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"This Lowes is TERRIBLE when it comes to online ordering! Less than a year ago not too long after they opened I had a similar bad experience with stock levels inaccurately reported by the store. It happened again so I'm documenting it to WARN PEOPLE to stay away. We live about an hour away near Jasper (and Home Depot). I wanted something in particular that couldn't be shipped so I ordered online. After trying to order TWICE online with error I called lowes.com. The guy entered my order and assured me 7 were in stock. I drive all the way to the store just to be told that they were out of stock! Come back on Friday.
Lowes.com obviously has technology problems and this store doesn't do a good job of keeping track of inventory (so be warned if you call the store to inquire as their computer number may be wrong and you'll waste a trip). If you try it - be sure someone goes to actually see the product on the shelf."
"Lowe's is the best. The employees are friendly and nice. I had window's installed by Lowe's of Auburn Ny and the experience was great. From the first guy who came to my house and spent the time to show me the windows, He even gave me the price right there before he left. Low pressure easy going very knowledgeable person. The windows showed up on time, The installer was professorial and the windows were installed that day. I will choose Lowe's again. I love my windows they work great and have saved me $$$$ in heating bills."
"Lowes is a lot better than Home Depot and a lot of other companies, so I don't know why all these complaining cry babies are so bothered with this company? They provide great service and take care of their customers too!!! "
"Visiting my local Lowe's store is always an adventure. If my wife is with me we get all types of help. If its just me, its like the entire staff disappears. You have to go find someone, its not their department, they will get someone to help me. They never show up. Thank goodness I have some sort of knowledge of home improvement. A novice is out of luck. Oh and heaven forbid you need someone to help you load something. "
"Delivery No show at Amherst, NH Lowe's Took a half day off from work to have a washer and dryer delivered. My window was noon to 4. Drivers never showed and didn't call. I called the delivery line and they said that they couldn't contact the drivers and just keep waiting. LOL I brought my receipt back to the store got my refund and closed my Lowe's credit card account. Never again Lowe's."
"We bought 3 window shades at lowes.com. Price and product are excellent. Only snag was the 20 minute guarantee. We didn't get the product for 2 weeks but they made it up to us by giving us a gift card."
"We purchased two appliances from Lowe's in Tonawanda, NY--we received some of the best service in all my 50 years of shopping experience--they were informational--courteous--and the delivery men were top notch--installation was great---can't understand what you all are griping about--really have never had a bad experience shopping with Lowe's since they came to our town--too bad you can't be shopping in our Tonawanda, NY store"
"Lowes has the worst customer service ever. I made a $3400 purchase in 08 and a $2000 purchase in 2010. Both products are defective and have needed numerous repairs. The washer a Whirlpool Duet Steam is broke again and the cost to repair is $1300!!!! You would think they would want to keep a customer like myself but I have yet to hear from them on this issue."
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posted May-06-2012 
![Share](javascript:share_rating({"review_body":"Lowe\u0027s is the best. The employees are friendly and nice. I had window\u0027s installed by Lowe\u0027s of Auburn Ny and the experience was great. From the first guy who came to my house and spent the time to show me the windows, He even gave me the price right there before he left. Low pressure easy going very knowledgeable person. The windows showed up on time, The installer was professorial and the windows were installed that day. I will choose Lowe\u0027s again. I love my windows they work great and have saved me $$$$ in heating bills.","link":"http:\/\/www.resellerratings.com\/store\/Lowe_s\/comment\/1514438#comment1514438","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lowe_s.jpg","store_name":"Lowe\u0027s","username":"greenbaypackerfan59","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This company is far better than home depot for their pricing on the products and their customer service!","link":"http:\/\/www.resellerratings.com\/store\/Lowe_s\/comment\/1507449#comment1507449","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lowe_s.jpg","store_name":"Lowe\u0027s","username":"Tom44howl","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Lowes is a lot better than Home Depot and a lot of other companies, so I don\u0027t know why all these complaining cry babies are so bothered with this company? They provide great service and take care of their customers too!!! ","link":"http:\/\/www.resellerratings.com\/store\/Lowe_s\/comment\/1476831#comment1476831","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lowe_s.jpg","store_name":"Lowe\u0027s","username":"propowerrooter","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Visiting my local Lowe\u0027s store is always an adventure. If my wife is with me we get all types of help. If its just me, its like the entire staff disappears. You have to go find someone, its not their department, they will get someone to help me. They never show up. Thank goodness I have some sort of knowledge of home improvement. A novice is out of luck. Oh and heaven forbid you need someone to help you load something. ","link":"http:\/\/www.resellerratings.com\/store\/Lowe_s\/comment\/1462535#comment1462535","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lowe_s.jpg","store_name":"Lowe\u0027s","username":"cleaningpeople","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I prefer lowes to home depot any day. More friendly staff and better pricing. Can\u0027t go wrong. Will shop again.","link":"http:\/\/www.resellerratings.com\/store\/Lowe_s\/comment\/1401853#comment1401853","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lowe_s.jpg","store_name":"Lowe\u0027s","username":"jamesbond44","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Delivery No show at Amherst, NH Lowe\u0027s Took a half day off from work to have a washer and dryer delivered. My window was noon to 4. Drivers never showed and didn\u0027t call. I called the delivery line and they said that they couldn\u0027t contact the drivers and just keep waiting. LOL I brought my receipt back to the store got my refund and closed my Lowe\u0027s credit card account. Never again Lowe\u0027s.","link":"http:\/\/www.resellerratings.com\/store\/Lowe_s\/comment\/1397095#comment1397095","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lowe_s.jpg","store_name":"Lowe\u0027s","username":"spktrader","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"We bought 3 window shades at lowes.com. Price and product are excellent. Only snag was the 20 minute guarantee. We didn\u0027t get the product for 2 weeks but they made it up to us by giving us a gift card.","link":"http:\/\/www.resellerratings.com\/store\/Lowe_s\/comment\/1386527#comment1386527","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lowe_s.jpg","store_name":"Lowe\u0027s","username":"amgnova","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"We purchased two appliances from Lowe\u0027s in Tonawanda, NY--we received some of the best service in all my 50 years of shopping experience--they were informational--courteous--and the delivery men were top notch--installation was great---can\u0027t understand what you all are griping about--really have never had a bad experience shopping with Lowe\u0027s since they came to our town--too bad you can\u0027t be shopping in our Tonawanda, NY store","link":"http:\/\/www.resellerratings.com\/store\/Lowe_s\/comment\/1353371#comment1353371","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lowe_s.jpg","store_name":"Lowe\u0027s","username":"No.1shopper","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Lowes has the worst customer service ever. I made a $3400 purchase in 08 and a $2000 purchase in 2010. Both products are defective and have needed numerous repairs. The washer a Whirlpool Duet Steam is broke again and the cost to repair is $1300!!!! You would think they would want to keep a customer like myself but I have yet to hear from them on this issue.","link":"http:\/\/www.resellerratings.com\/store\/Lowe_s\/comment\/1304063#comment1304063","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lowe_s.jpg","store_name":"Lowe\u0027s","username":"mystyle26","rating":"1"}, "single");){kind=link}
"This Lowes is TERRIBLE when it comes to online ordering! Less than a year ago not too long after they opened I had a similar bad experience with stock levels inaccurately reported by the store. It happened again so I'm documenting it to WARN PEOPLE to stay away. We live about an hour away near Jasper (and Home Depot). I wanted something in particular that couldn't be shipped so I ordered online. After trying to order TWICE online with error I called lowes.com. The guy entered my order and assured me 7 were in stock. I drive all the way to the store just to be told that they were out of stock! Come back on Friday.
Lowes.com obviously has technology problems and this store doesn't do a good job of keeping track of inventory (so be warned if you call the store to inquire as their computer number may be wrong and you'll waste a trip). If you try it - be sure someone goes to actually see the product on the shelf."