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"Honestly do NOT bother buying any vouchers off LivingSocial!!! Even if it looks like a good deal wait for it to come up on a decent website like Groupon or for you Kiwis Grabone. I do not usually write reviews but I am absolutely SHOCKED about the customer service I received!!! I could go into detail about my dealings with this company but that would make too long of a review. Let’s just say they will not refund you even though you should get one… they care more about the merchants but us as customers are the reason they are ALL in business!!!!! Here’s a little run… I purchased two boxing vouchers which mentioned in the fine print and on top of the voucher that customers were entitled to 30 days of classes from their first visit however, Shane Cameron Fitness would not honour this because they said LivingSocial got it wrong but LivingSocial would not refund me. All I got was passed around and sent generic emails with the MOST bullshit excuses. Now I found this review page and wish I had read it ages ago! I have not understanding of why a company like this could still be in business!!!!!!!!!!!! And to all those people that have not had problems you are lucky! Or have done something that benefits LivingSocial or/and the merchant!"
"I bought a voucher from livingsocial for a restaurant in Glasgow Bruschetta for a friends birthday. When contacting the restaurant to book a table they would only allow us to book midweek for lunch even though the voucher had no restrictions. When contacting livingsocial for help they were unhelpful and unwilling to offer a refund. I use many voucher sites on a regular basis and find their customer service to be excellent. I strongly recommend staying away from livingsocial and backing the more professional companies out there."
"Just need to vent like the rest. Poor experience with known bad vendors. Living social has multiple complaints on their vendors and will not issue refunds. Google living social and people's experiences. I ahere with all the negative feedback on living social. "
"I, like many others, purchased the chevron maxi dress deal with Fusion Couture and did not receive anything but an invoice that looked very shady. The website has no contact phone number or address, just an email account that is registered through 'gmail'. Which I thought was strange for a business, gmail is usually personal accounts. After sending many emails to Fusion Couture and receiving no response I emailed LS directly. It took several weeks but they have finally said I will receive a full refund within 7-10 days. We'll see if that happens. Fusion Couture is a complete and total SCAM!! Do NOT order anything from them or from any other site attached to them or claiming to sell their products. I also would recommend staying away from Living Social."
"I ordered 2 hours of electric service through Living Social. I called and left a message for the home improvement company. The call was not returned. Subsequent efforts to leave additional messages failed because the merchant's mailbox was full. All emails to Living Social were returned with exactly the same canned response stating that I must be patient! I have never had a problem when ordering from Groupon, and I will never buy anything from Living Social again. If I could rate them zero stars, I would, even a 1 is too high."
"You need to call Living Social to really get any type of customer service. I too bought the Fusion Couture dress deal and GOT NOTHING! I ordered July 8th and got a tracking number on August 16th but STILL NO DRESS! Fusion Couture took down all social media sites and will not answer emails. I was told by LS that the dresses shipped the 16th...they are being scammed too. So far I have gotten $20 credited to my LS account and my complaint moved to merchant services. LS told me they have had many complaints about this dress deal. If I do not receive my dress, I WILL get a refund. You have to call LS and really push. I have ordered other deals from LS and never had a problem so this review is more for Fusion Couture. AVOID fusion Couture like the plague...they lie, have nonexistent customer service and scam you. I will push LS until I get a refund. LS's customer service really is helpful but call them to get what you want. HEY FUSION COUTURE, IF YOU CAN"T FULFILL THE ORDERS....DON'T OFFER A DEAL!!**UPDATE 8/27The shipping information has now gone from "initiated" to actually being shipped. I would still avoid Fusion Couture unless you like waiting 2 months for your deals, dealing with Living Social customer service and never getting answers!! I'm glad I will at least be getting what I paid for and so far I have gotten $25 in LS bucks which I will only use for restaurants that I have been to and trust.**UPDATE 9/3I FINALLY received my dress on 8/30. "
"I agree with those below. Terrible customer service EVER. I purchased a dress thru them from FusionCouture and it never arrived. I contacted FusionCouture and they tell me it is on its way. I ordered the dress on July 3rd for a birthday present and it is now Aug 21. The birthday is long past and I complained to LivingSocial and was told that it was still being processed. FusionCouture hasn't replied to my latest email. I too requested a refund from LivingSocial and was ignored. Stupid me not to see that Fusion Couture doesn't have a phone number or address, so all you can do is send emails, which they ignore. Save your money, time and the headaches and avoid them both!!"
"LivingSocial is a scam site. I bought the iKeyCharger voucher, they never said I also had to pay iKeyCharger again, so I paid $6 to LivingSocial and then $4.99 to iKeyCargher that never shipped the item, never returns emails and LivingSocial does not care. So avoid both companies, it's all a big scam. Luckily I used PayPal and have openned disputes, not a lot of money but certainly an annoyance and certainly taught me a lesson never to trust LivingSocial. Imagine if I bought something expensive, ouch. "
"Just to reiterate- same service as everybody below. Living Social wont pay you back if the merchant cant fulfill their obligations. Feel like I've been scammed. You have been warned- AVOID!"
"the worse customer service EVER. I purchased a necklace thru them (for Fusion Couture) and it never arrived. I contacted both places after 4 weeks and was told that it was still being processed. FusionCouture never replied. At two months I requested a refund from LivingSocial and was laughed at. Oh well, it's passed the 30 day refund period, I'll have to take it up with Fusion. Well, Fusion's customer service is even worse. Avoid both of these vendors like the plague!!"
"Absolutely ridiculous. I purchased $75 deal for a haircut and color. After numerous attempts to schedule an appointment at the participating salon (who never responded to my phone calls) I contacted Living Social to file a complaint and request a refund. They stated they had never had any complaints about this Salon, and would contact them. They called me back the next day stating they had no trouble reaching the Salon. So I again attempted to call the Salon, no answer or return call. So I again contact Living Social to get a refund, and now they state they will not refund me because it is now out of their policy period. I am furious and am telling everyone I know about them, save your $ and never buy from Living Social!"
"These people do not stand behind their product!!! I bought a voucher for a 4 night stay at the Hibiscus Resort in St Croix and when we got there, the hotel was not up to par. The room wasn't clean, had old furniture, the bathroom WAS TOTALLY DISGUSTING,the beach front was filled with piles of old seaweed and a dog that ran around in the restaurant (sorry dog lovers, but not in a public eatery). These people will not refund me nor give me a credit. I am contacting the BBB and blasting them on twitter. YOU'VE BEEN WARNED!!!"
"AWFUL EXPERIENCE!! I purchased a living social voucher for a local nail salon. The salon refused to honor it! When I complain to Living Social and ask for a refund, I'm told they don't do that. They were completely unhelpful and washed their hands of me as soon as they took my money. There is no accountablity and these companies can choose to honor the vouchers or not. I was told that it wasn't their problem and feel free to gift it to a friend if I no longer want it. I wouldn't "gift" this horrible, infuriating experience to anyone!"
"Do not order any goods from them! Unless you are willing to wait 12-14 BUSINESS DAYS for them to prepare your order for shipping. I have not been able to find that info in any fine print. I called them and even though I ordered something 11 days ago, it has only been 8 business days since I placed my order and I have another 5 days to wait before they are required to ship it.Their "help" email support did not give me an option to ask about this order so I had to add notes about my problem. The rep did not read my note and referred me to a retailer regarding a different order. I then had to call LS and was transferred (because the customer service dept does not handle these types of orders) and after a while, I spoke with someone who told me that they have 12-14 business days to ship their orders. Never again."
"Ordered "goods" through this site. Only received half of my order so I emailed LS to follow-up. They made me wait over a week with repeated emails that they were checking into it for me. Than send me an email saying that I should follow-up with the company. This is absurd. I didn't order through a different company. I ordered through LS and they are the ones who took my money. And so far I am paying twice the cost of what I have received! I ran into a similar issue with a Groupon order a few months ago. Groupon asked that I wait for the deal to close, than when I still didn't get the missing part of the order promptly refunded my money. Absolutely no runaround. I know who I will- and WON'T- be dealing with in the future."
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