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"Horrible. Paid in full when I purchased. Was told the couch would arrive and at the end of July. August came and I had to call them to find out that it would be another 2 months. Cancled the order and refund never came. It took American Express 2 months to get my money back. Please don't make the same mistake I made. This company is great until they have your money then they bye bye customer service. "
"DO NOT USE THIS COMPANY. I had to file a claim through BBB, and my bank to have my money refunded to my account. This was after SEVERAL attempts to resolve this matter directly with the company. Basically, I was charged for an item I never received. When I requested my money be refunded, I received an email statiwound account would be refunded within 3 days. This simply never happened! I did not receive an apology from this company for the inconvenience they caused. Please heed to my warning and stay away from this company!"
"I ordered a Med-Lift Wall-A-Way Power Lift Chair Recline Model 5500, I got a great Price and received my chair quickly. Jenny & Josh were very helpful in helping me pick out the chair. The delivery company brought inside my home,since I am disable this was very helpful to me. I highly recommed this store and will be a returned customer."
"Horrible company. Had the same shipping and customer service issue with "jenny". I do a lot of shopping online through folks and this is up there with the top TWO Worst events ever. Placed and order, was immediately charged, and the item did not ship for over a month. In customer serive chat regarding shipment of item, Jenny just left the conversation... no leaving cues or anything. Also sent numerous emails with no response. Considering how much the website touts customer service this is appaling. please do not use this site to purchase anything."
"I placed an order on a Monday and it arrived on Friday of that week. Great Service. I love my water cooler and the staff was very helpful in assisting pick out the right cooler for my home, and I got a great coupon. I will definietly be purchasing from Living in comfort again."
"I purchased a rocking chair from living in comfort. Stephanie helped me with my order she was very helpful and pleasant and informative. I received my chair 3 weeks later and I love it. My wife and I are very pleased with our shopping experience. I would recommend Living in Comfort to anyone that is looking for old fashion good hearted customer service."
"I ordered a lovely living room set from Living in Comfort , the representatives their were wonderfull as they helped me with my order and answered all my questions. The furniture looks beautiful in my living room , I would recommend Living in Comfort to any one looking for quality products. They left me extremely satisfied with there customer service."
"Total scam... I should have searched google first before placing an order of three bar stools. Basically the story is very similar to many of those below. Ordered bar stools a few weeks ago. On the web site it says "fast shipping, 5-7 business days": http://www.livingincomfort.com/mm35232.htmlNo email received. Contacted the customer service. Person named Jenny replies with a scripted response of 'thank you and sorry and they will be shipped after another 10 days.' I wait again, nothing happens, and the story repeats. I am not going to call the manufacturer as another customer below did, because the story so far exactly matches his/her. Rather, I will make sure I get my money back, because apparently others did not."
"I just would like to say I am totally impressed with this Living In Comfort company! WOW! I put in my order on a Wed and Wed of the following week it was delivered! I was a little leary about ordering via internet but Josh informed me via email from day one. Also Jenny who I put the order via cc over the phone to her. I am so impressed with this company. I used to live up in Gaithersburg MD so I am familiar with the area. Josh and Jenny were absolutely the best in keeping me informed. A rock solid twin over twin bunk beds. The Columbia Collection from Atlantic Furniture. Order from this company, "Livingincomfort.com" You will not be disappointed!! they get a 5 STAR rating from me.UPDATE! My son put this bunkbed set together and it is so Beautiful!! Solid rock wood, My grandkids love it! Josh thank you so much for keeping on top of things. Excellent customer service!"
"WOW! Great product but even better customer service....not only was Jenny fantastic, but I know she really cared about my order. I will be a return customer for sure!"
"TOTAL SCAM!!!!!! I ordered a piece of furniture back in February that was advertised as quick ship 2 to 3 weeks. it's now been 4 weeks and no sign of furniture or shipping date. I have been in contact with living in comfort and was told in a recorded chat to expect item the week of the 25th. I decided to call the manufacturer of the furniture and found out the item has not been paid for by LIC. The manufacturer did not realize I was the customer and actually thought I was a rep from LIC. when they learned I was the customer they said they were not supposed to tell me that info. I literally caught them red handed. the manufacturer has my item still sitting in there warehouse because living in comfort has not paid for it but they charged my credit card on same day I ordered. I have recorded info of a complete lie. for some reason I am giving 1 last chance for LIC to fulfill the order but I'm starting the dispute process now cause I have a feeling I'm not getting my order. I will update this if I ever get the productupdate. never received the item. cutting ties with this horrible online retailer. so now I'm sure ill have to wait a while for a refund. I started dispute with credit card. DO NOT BUY FROM THEM!!!!!!!!new update. jenny from LIC told me I would receive a full refund. 10 days later no refund. they still have over $2000 of mine. it is now April 6th. order was place on February 25th. how is this company not shut down!!!!April 14th. new update. scam artists still have my money. it has been almost 2 months since I placed my order and no product or refund jenny promised I would receive. I can't believe what I've had to go through they just steal your money and don't deliver any 5 star review has got to be fakeApril 23rd. new update. these scam artist still have not issued a refund nor attempted to ship anything. I'm am still waiting on dispute with credit card. total nightmare of a company. josh and jenny are the online scammers don't believe the fake 5 star reviews. they even sound fake. A@&holes!!!!!! Shut this company down!!!!!!!!may 19' 2013. final update. after 3 long months I finally got a refund to my credit card only because I opened a dispute. STAY AWAY FROM THIS COMPANY!! ANY 5 STAR REVIEW IS FAKE. TOTAL NIGHTMARE!! SO GLAD TO BE DONE WITH THESE SCAM ARTIST. DON'T BE TRICKED LIKE I WAS!"
"I had ordered a set of 4 barstools from another company, but that company told me they only had 2 in stock. They didn't want to send me those 2 and then 2 later because they could be from different dye lots, and they told me I'd have to wait about six weeks for all four of them. I wanted them more quickly, so I looked to source the barstools from another company. I found them, at a more expensive price, at Living in Comfort.I called Living in Comfort and was told explicitly that they had four barstools in stock. So I cancelled my original order and placed the order with Living in Comfort instead.It turns out they did NOT have the barstools in stock but rather had to place the order with the manufacturer (just like the first company I ordered from, except that the first company was honest about that upfront). They did not give me any update at all until I asked, more than two weeks after I had placed the order. (Of course, I had expected to receive the barstools by then -- why wouldn't I have received them given they were in stock?) I was told that they would ship the following week -- three weeks after I placed the order. That date came and went, so I attempted to cancel the order. At the time I tried to cancel, I was told that they had already shipped (five days after the promised date, and without a shipping notification from LIC).I received a call from the freight carrier to schedule an appointment, and they were scheduling *another* week out. So I will have waited two days short of five weeks for barstools I was told were in stock.I sincerely believe this company misrepresented its stock and its capabilities. I would certainly never order from this company again. I have not yet seen the actual product, but based on this service, I have serious questions about their customer service even if the product is perfect."
"I have purchased two Catnapper lift chairs from Living in Comfort, the first on Jan 21, 2013 and the second on Jan 31, 2013. The first chair arrived quickly while the second took somewhat longer. The first chair developed a small problem that was quickly resolved at no additional cost. I am very pleased with the outstanding service provided by this company, especially by Josh. In the course of these purchases, e mails were promptly answered - usually within an hour or less. Both chairs were delivered by Manna Distribution Services. I was able to schedule delivery on line and the drivers were very prompt and courteous. The service from Living in Comfort and Manna has been outstanding. Should I have need of any other products provided by Living In Comfort, they will be my first choice."
"I would like to say that my experience with Living in Comfort was surprisingly wonderful. I have never ordered such a large purchase, both financially and physically, online. I had my doubts, but Living in Comfort has given us the most prompt and courteous service. Our delivery went perfect and a few problems were resolved quickly and efficiently. I would recommend Living in Comfort and their staff, especially Jenny, to anyone who is reluctant to buy online. Sincerely, Mrs. Betty Hutchinson"
"I would NEVER order from Living in Comfort again. I ordered my husband a Love Seat Recliner for Valentines Day. It was only a few days before Vday so they were not able to get it to me until AT THE LATEST the 25th of Feb. When nothing had even been shipped by the 25th of Feb I didnt even as much as get an email in regard to the delay. I again called and was told it would go out the 28th I called again the 27th and they said it was schedule to go out the next day as agreed. I called again on the 5th of March to find out what time it would be delivered since I still had not received an email with delivery instructions. I was told it had not been shipped as planned and now wouldn't be shipped until the 20th of March. I asked for the order to be cancelled because what bothered me more than the items not being shipped or delivered was the complete lack of communication. I was told my credit card would be credited within 2 days. I thought that was just words because usually it happens within the day. Well over 48 hours later and my credit card was NOT credited. I called and was told due to the weather they were closed the day before and that might be the delay. I am still waiting for my card to be credited if they indeed even due so. No furniture and no refund as of yet!!! They basically tell you what you want to hear but show no action towards any resolve."
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