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148 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/Little_Soft_Shop","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Little_Soft_Shop.jpg","store_name":"Little Soft Shop","store_rating":"9.50","total_reviews":"148"}, "store");)
reply posted Mar-19-2013 “Dear Customer,
You placed your order with us on January 16th, 2012 and on March 15th, 2013 you wanted a refund of your money. That is 60 days after you ordered from us. You must have downloaded a different version of the software from Microsoft and thats why it didn't work. Our Policies page states very clearly our return policy. You can review it here if you would like: http://www.littlesoftshop.com/policies/. It states,
"Only Unopened packaged software is returnable up to 30 days from placing your order. Opened, written-on, or installed software is not returnable. There are NO returns on downloaded software."
When we send a customer a legitimate serial key and you install it you have given up your ability to return the product. If we allowed that, there would be nothing preventing someone from buying the software key, downloading and installing the software, and then asking for a refund. They could still keep using the software without paying for it at that point. I am sorry we weren't more clear about this when you asked, but thats the reason we can't issue a refund. We wish you a great day.
Update - After your update to your comment we wanted to replay to point out that our policy makes it clear that we don't accept returns on downloaded/downloadable software. The fact that you ordered downloadable software from us as was explained above is why we can't process a refund, not to mention that it was two months later that you contacted us. Also, you don't loose everything when you uninstall Microsoft Office. Your documents all stay in tact and unchanged. It is just the program you are uninstalling. You could have chosen to remove the version of Microsoft Office that you installed and simply downloaded the one we provided you and the serial key would have worked fine and your work .doc, .docx, .xls, .xlsx etc would have opened fine. That is still the best solution since you have paid for a serial key and should use it so it doesn't go to waste.”
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posted Apr-04-2013 
posted Apr-03-2013 
This review was modified by 
![Share](javascript:share_rating({"review_body":"It was quick and easy in addition to the price being right.","link":"http:\/\/www.resellerratings.com\/store\/Little_Soft_Shop\/review\/2588565#comment2588565","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Little_Soft_Shop.jpg","store_name":"Little Soft Shop","username":"jrmerrill","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The whole process was easy and Little Soft Shop delivered promptly, as promised. No problems downloading the purchased software. Very satisfied.","link":"http:\/\/www.resellerratings.com\/store\/Little_Soft_Shop\/review\/2582463#comment2582463","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Little_Soft_Shop.jpg","store_name":"Little Soft Shop","username":"bobuhlendorf","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"wonderful experience, looking forward to another sale! ","link":"http:\/\/www.resellerratings.com\/store\/Little_Soft_Shop\/review\/2575769#comment2575769","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Little_Soft_Shop.jpg","store_name":"Little Soft Shop","username":"jmowaterboy","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very straightforward downloading of software. Online customer service was fast, friendly and helpful. Software works great. Better price than elsewhere. I recommend!","link":"http:\/\/www.resellerratings.com\/store\/Little_Soft_Shop\/review\/2565619#comment2565619","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Little_Soft_Shop.jpg","store_name":"Little Soft Shop","username":"jenvzee","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Had my software key by 9:30 Monday morning - good job!!!","link":"http:\/\/www.resellerratings.com\/store\/Little_Soft_Shop\/review\/2549543#comment2549543","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Little_Soft_Shop.jpg","store_name":"Little Soft Shop","username":"twistederanch","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"timely service. excellent price.","link":"http:\/\/www.resellerratings.com\/store\/Little_Soft_Shop\/review\/2549167#comment2549167","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Little_Soft_Shop.jpg","store_name":"Little Soft Shop","username":"sadiga","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Highly satisfied. Good delivery time. Product in great condition.","link":"http:\/\/www.resellerratings.com\/store\/Little_Soft_Shop\/review\/2535969#comment2535969","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Little_Soft_Shop.jpg","store_name":"Little Soft Shop","username":"kgreen-523","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Exactly as advertised and quickly delivered.","link":"http:\/\/www.resellerratings.com\/store\/Little_Soft_Shop\/review\/2528575#comment2528575","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Little_Soft_Shop.jpg","store_name":"Little Soft Shop","username":"don_ashabranner","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Fantastic price and since it was a download, it couldn't have been faster","link":"http:\/\/www.resellerratings.com\/store\/Little_Soft_Shop\/review\/2524063#comment2524063","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Little_Soft_Shop.jpg","store_name":"Little Soft Shop","username":"jeff_l","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Unfortunately this was a very bad experience. It wasn\u2019t clear from the purchase process that I needed to have a specific install from the shop. Therefore I downloaded Microsoft Office Professional from MSN directly and was expecting the code they sent me to work. It of course didn't. As such, I couldn\u2019t use their product. I really can\u2019t uninstall and then reinstall from their link because that would frankly erase everything I\u2019ve done. <br><br>When I requested a refund, I got a one sentence reply with 'sorry too late'. They refuse to issue a refund despite the fact that it's never been used.<br><br>UPDATE:<br><br>In response to Little Soft Shop's response:<br><br>You stated that according to your policy "Opened, written-on, or installed software is not returnable. There are NO returns on downloaded software". <br><br>I never used the software and I never installed using the code you sent. Again, true customer service provides customers what they are asking for with clarity and responsiveness. Thank you. ","link":"http:\/\/www.resellerratings.com\/store\/Little_Soft_Shop\/review\/2508645#comment2508645","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Little_Soft_Shop.jpg","store_name":"Little Soft Shop","username":"adamr44","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was able to download my software within hours of purchase, for the best price I could find anywhere on the internet. No problems at all.","link":"http:\/\/www.resellerratings.com\/store\/Little_Soft_Shop\/review\/2506479#comment2506479","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Little_Soft_Shop.jpg","store_name":"Little Soft Shop","username":"naomileach","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent price and customer service. Thanks.","link":"http:\/\/www.resellerratings.com\/store\/Little_Soft_Shop\/review\/2504089#comment2504089","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Little_Soft_Shop.jpg","store_name":"Little Soft Shop","username":"wyodude-990","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"quick and as advertised, satisfied","link":"http:\/\/www.resellerratings.com\/store\/Little_Soft_Shop\/review\/2503323#comment2503323","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Little_Soft_Shop.jpg","store_name":"Little Soft Shop","username":"tom-168","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am very satisfied by this product. Thanks you.","link":"http:\/\/www.resellerratings.com\/store\/Little_Soft_Shop\/review\/2491053#comment2491053","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Little_Soft_Shop.jpg","store_name":"Little Soft Shop","username":"asad-270","rating":"5"}, "single");){kind=link}
"I purchased Office Pro 2010 Download in Jan 2013. I was able to complete the purchase and download quickly and simply. However, I did not have time to actually install on my system for a couple months (due to learning curve time to go from Office 2003 to 2010 - wanted to wait until tax season was over). When I did try to extract the ZIP file, it was corrupt. When I tried to contact the company, no one answered calls or emails for days...and, it turns out their site had been hacked. After about 5 days, someone did contact me and they were able to get me a new download file which has successfully downloaded and installed. So, some of my 3-star ratings are due to my particular circumstance amidst their website challenges - not the normal course of business for them. AND, somewhat self inflicted since I did not immediately extract and install the downloaded file to discover the corruption earlier. So, I would recommend this company. They have followed through with integrity to make sure my order was tended to properly.
"