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"What happened to this company? It used to be reputable. Now, it seems like they operate out of a garage. I wish I had checked their ratings prior to my purchase.
I purchased a Hose Reel Cart on 4/26 and received a confirmation soon after. After that, it was like my order fell into the abyss. By 5/1 I had not heard anything about my order, so I called. I was not able to get a person on the phone, so I used their online forms to contact them. I heard back from them about 30 hours later in a short reply stating that the item won't ship until 5/11! Finally, on 5/10, I received an email stating that it had shipped and I had it at my door on 5/13 -- 17 days after my purchase.
When I opened it, I quickly noticed that it was badly scratched and contacted them about a return. I called and was able to get someone on the phone after 3 attempts, but I believe she was working out of her house. A doorbell rang and a dog was barking in the background! She said that she could not help me with the return! I will have to wait for an email within 24 hours from the shipping department. Shipping department???? When I didn't hear from the shipping department, I used their online form to contact customer service again - I had no number for the "Shipping Department". I receive an email 24 hours later asking if the box was damaged. My response... "no". Then another 24 hours until I heard back form them again. Today (5/17) I received the following email...
"Good morning,
This RMA# authorizes the return of the following items: 880-2 - Qty Returning: 1
We will arrange to have your product picked up from the original address the product was shipped to. Please carefully repack your packages and have them available for pickup. We will notify you in 5-7 Business Days with further pickup instructions including a tracking number for the return package.
Please note that you will not receive credit for the merchandise until it has been received and inspected at the return destination.
Thank you."
RMA??? What RMA? There is no number!! Do I pack up the box and leave on my porch? Where is my return shipping label? Do I really have to wait 5 to 7 days for further instructions??
I still don't know if/when I will be able to return my damaged purchase!!!
This has been a horrible experience from the minute I pressed the purchase confirmation button. I highly recommend that you DO NOT PURCHASE from LNT!!
Oh... I ordered a different hose reel cart from Amazon 3 days ago. I already received and installed it!"
"I placed an order weeks ago and still not update on when it will ship. It was for swimming pool related items in which I would like to receive before a big cookout we have planned this weekend. I ordered several items from Amazon.com and Walmart.com, the same day my Linens N Things order was placed. All items from those orders have not only shipped but are already here.
I tried calling Linens 'n Things customer service last night and was hung up on when I asked the rep when I should expect to receive my order. I have tried calling all day today and keep getting a message "791 all Circuits are busy please try your call again later" before it even rings. I have $200 tied up in the order otherwise I would place it elsewhere at this point.
Further, after a Goggle search, I have realized that Sears carries the same items. I am giving them until the end of the week (4 more days) and if I have not atleast received a shipping confirmation, I will be contacting my bank to hopefully cancel payment. I honestly wish I had never ordered ffrom them but live and learn I suppose. I wanted to let everyone else know my experience in hope no one else would make the same mistake."
"I just received my sets of towels from Linens'n Things in the mail and I am very disappointed. The quality is VERY poor, the texture of the product doesn't look like what is shown in the website, not to mention that it took them over two weeks to ship the order. I e-mailed several times and got no response, and when I called the customer service was terrible! I will never buy from Linens'n Things again, and I do NOT recommend it!"
"Linens n Things you are great.. orders were shipped same day I ordered .. LNT you rock! Another order I made with Bed Bath and Beyond still hasn't arrived. Have been shopping @ LNT for over 15 years.. and you are still the best :)"
"The Customer Represetative was Friendly, Helpful, Courteous and very Pleasant. I love LNT and enjoy shopping whenever possible. Thanks for the good times shopping!!!!"
"I am very satisfied with Linens and Things and with the ease of the service provided. I will most definitely be a repeat customer, and will be making recommendations about LNT. "
"Ordered a comforter set and body pillow cover the same day and time. Recieved the comforter (horrible quality) on time but STILL haven't recieved the body pillow cover a MONTH or more later!! I got a reply back from an email once saying it would be any day now and I have emailed again multiple times and NO RESPONSE. DO NOT BUY FROM LNT.COM!!!!!!!!!!!! I wish I could give 0 stars!!!"
"LNT is Overpriced! I ordered new bathroom decor and they used Anna's Linens to ship the items. When I opened the package, every item had a black sticker over the price. I removed it to discover the retail price at Anna's Linens for the exact same item was significantly less than LNT supposed sale price. Example: shower curtain reg price at LNT $36.28 -> LNT sale price -> 29.02 Anna's Retail price -> $19.99. I went to Anna's Linens to confirm retail prices in the store and the regular price of that shower curtain was $21.99; still less than LNT "sale" price. I will never order from LNT online again!"
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posted Apr-30-2012 
![Share](javascript:share_rating({"review_body":"I placed an order weeks ago and still not update on when it will ship. It was for swimming pool related items in which I would like to receive before a big cookout we have planned this weekend. I ordered several items from Amazon.com and Walmart.com, the same day my Linens N Things order was placed. All items from those orders have not only shipped but are already here. <br><br>I tried calling Linens \u0027n Things customer service last night and was hung up on when I asked the rep when I should expect to receive my order. I have tried calling all day today and keep getting a message \u0022791 all Circuits are busy please try your call again later\u0022 before it even rings. I have $200 tied up in the order otherwise I would place it elsewhere at this point. <br><br>Further, after a Goggle search, I have realized that Sears carries the same items. I am giving them until the end of the week (4 more days) and if I have not atleast received a shipping confirmation, I will be contacting my bank to hopefully cancel payment. I honestly wish I had never ordered ffrom them but live and learn I suppose. I wanted to let everyone else know my experience in hope no one else would make the same mistake.","link":"http:\/\/www.resellerratings.com\/store\/Linens_N_Things\/comment\/1499643#comment1499643","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Linens_N_Things.jpg","store_name":"Linens \u0027n Things","username":"materialmom","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I just received my sets of towels from Linens\u0027n Things in the mail and I am very disappointed. The quality is VERY poor, the texture of the product doesn\u0027t look like what is shown in the website, not to mention that it took them over two weeks to ship the order. I e-mailed several times and got no response, and when I called the customer service was terrible! I will never buy from Linens\u0027n Things again, and I do NOT recommend it!","link":"http:\/\/www.resellerratings.com\/store\/Linens_N_Things\/comment\/1345167#comment1345167","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Linens_N_Things.jpg","store_name":"Linens \u0027n Things","username":"MarielaF","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Linens n Things you are great.. orders were shipped same day I ordered .. LNT you rock! Another order I made with Bed Bath and Beyond still hasn\u0027t arrived. Have been shopping @ LNT for over 15 years.. and you are still the best :)","link":"http:\/\/www.resellerratings.com\/store\/Linens_N_Things\/comment\/1262495#comment1262495","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Linens_N_Things.jpg","store_name":"Linens \u0027n Things","username":"denise_richards","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The Customer Represetative was Friendly, Helpful, Courteous and very Pleasant. I love LNT and enjoy shopping whenever possible. Thanks for the good times shopping!!!!","link":"http:\/\/www.resellerratings.com\/store\/Linens_N_Things\/comment\/1260515#comment1260515","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Linens_N_Things.jpg","store_name":"Linens \u0027n Things","username":"nyclove88","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am very satisfied with Linens and Things and with the ease of the service provided. I will most definitely be a repeat customer, and will be making recommendations about LNT. ","link":"http:\/\/www.resellerratings.com\/store\/Linens_N_Things\/comment\/1251687#comment1251687","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Linens_N_Things.jpg","store_name":"Linens \u0027n Things","username":"tonyausa","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a comforter set and body pillow cover the same day and time. Recieved the comforter (horrible quality) on time but STILL haven\u0027t recieved the body pillow cover a MONTH or more later!! I got a reply back from an email once saying it would be any day now and I have emailed again multiple times and NO RESPONSE. DO NOT BUY FROM LNT.COM!!!!!!!!!!!! I wish I could give 0 stars!!!","link":"http:\/\/www.resellerratings.com\/store\/Linens_N_Things\/comment\/1235639#comment1235639","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Linens_N_Things.jpg","store_name":"Linens \u0027n Things","username":"bebedoll20","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Outstanding service. Toni, a Customer Service Rep, was OUTSTANDING and a great help. She needs to be promoted to Manager if she is not already.","link":"http:\/\/www.resellerratings.com\/store\/Linens_N_Things\/comment\/1232191#comment1232191","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Linens_N_Things.jpg","store_name":"Linens \u0027n Things","username":"lisaqueen22","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was very pleased with the transaction. ","link":"http:\/\/www.resellerratings.com\/store\/Linens_N_Things\/comment\/1232087#comment1232087","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Linens_N_Things.jpg","store_name":"Linens \u0027n Things","username":"Sallybear77","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"LNT is Overpriced! I ordered new bathroom decor and they used Anna\u0027s Linens to ship the items. When I opened the package, every item had a black sticker over the price. I removed it to discover the retail price at Anna\u0027s Linens for the exact same item was significantly less than LNT supposed sale price. Example: shower curtain reg price at LNT $36.28 -> LNT sale price -> 29.02 Anna\u0027s Retail price -> $19.99. I went to Anna\u0027s Linens to confirm retail prices in the store and the regular price of that shower curtain was $21.99; still less than LNT \u0022sale\u0022 price. I will never order from LNT online again!","link":"http:\/\/www.resellerratings.com\/store\/Linens_N_Things\/comment\/1202239#comment1202239","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Linens_N_Things.jpg","store_name":"Linens \u0027n Things","username":"SandMom","rating":"1"}, "single");){kind=link}
"What happened to this company? It used to be reputable. Now, it seems like they operate out of a garage. I wish I had checked their ratings prior to my purchase.
I purchased a Hose Reel Cart on 4/26 and received a confirmation soon after. After that, it was like my order fell into the abyss. By 5/1 I had not heard anything about my order, so I called. I was not able to get a person on the phone, so I used their online forms to contact them. I heard back from them about 30 hours later in a short reply stating that the item won't ship until 5/11! Finally, on 5/10, I received an email stating that it had shipped and I had it at my door on 5/13 -- 17 days after my purchase.
When I opened it, I quickly noticed that it was badly scratched and contacted them about a return. I called and was able to get someone on the phone after 3 attempts, but I believe she was working out of her house. A doorbell rang and a dog was barking in the background! She said that she could not help me with the return! I will have to wait for an email within 24 hours from the shipping department. Shipping department???? When I didn't hear from the shipping department, I used their online form to contact customer service again - I had no number for the "Shipping Department". I receive an email 24 hours later asking if the box was damaged. My response... "no". Then another 24 hours until I heard back form them again. Today (5/17) I received the following email...
"Good morning,
This RMA# authorizes the return of the following items:
880-2 - Qty Returning: 1
We will arrange to have your product picked up from the original
address the product was shipped to. Please carefully repack your
packages and have them available for pickup. We will notify you in 5-7
Business Days with further pickup instructions including a tracking
number for the return package.
Please note that you will not receive credit for the merchandise until
it has been received and inspected at the return destination.
Thank you."
RMA??? What RMA? There is no number!! Do I pack up the box and leave on my porch? Where is my return shipping label? Do I really have to wait 5 to 7 days for further instructions??
I still don't know if/when I will be able to return my damaged purchase!!!
This has been a horrible experience from the minute I pressed the purchase confirmation button. I highly recommend that you DO NOT PURCHASE from LNT!!
Oh... I ordered a different hose reel cart from Amazon 3 days ago. I already received and installed it!"