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Ratings Rating
Full Rating Profile
  • Rating 9.00/10 886 reviews

    9.00 / 100
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    Lights.com does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!
  • Lights.com contact information

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review profile

    Product & services pricing Rating 7.19/10 7.19/10
    Chance of future purchase: Rating 8.13/10 8.13/10
    Shipping & packaging: Rating 8.75/10 8.75/10
    Customer service: Rating 6.67/10 6.67/10
    Return/Replacement policy: Rating 5.00/10 5.00/10

All 888 Customer Reviews

Rating 10/10
5/5
modified review posted

"Lights.com is an easy site to order from, has a great inventory of different styles and colors, and the quality of the merchandise is exemplary. Love the flameless candles!"




Rating 10/10
5/5
modified review posted

"love my candles......great price ,great service"


Rating 8/10
4/5
modified review posted

"The lights and stand were not quite as large as we expected, but that is not your fault, it was ours. They are going to work well in any case. Thanks."


Rating 10/10
5/5
modified review posted

"I received my lights yesterday. I hung the lanterns as soon as I received them. The delivery was quick and I was very satisfied with the quick response. I have not had a chance to hang the rest of the lights. "


Rating 10/10
5/5
modified review posted

"Your customer service representative, Michael, in NYC was EXTREMELY helpful with assisting me to change my order before it was shipped. I had wanted warm twinkle light battery-operated strings, but at first only found the cool lights.
He helped me find the warm strings and they were delivered 2 days later. I'm delighted with the experience!
"


Rating 10/10
5/5
modified review posted

"Great Experience! Fast Delivery!"


Rating 10/10
5/5
modified review posted

"Quick delivery and so far happy with the product."


Rating 10/10
5/5
modified review posted

"my overall experiance was horrible the loights were broken"


Rating 10/10
5/5
modified review posted

"Fast service despite snow storm back East. Excellent customer service. I love my Luminara candles with remotes! Would highly recommend Lights and will use them again for any future purchases. "


Rating 2/10
1/5
modified review posted

"I have not received my lights yet! If I ever do, I will be glad to give Lights.com a good rating. But I need to actually get them first."


Rating 4/10
2/5
modified review posted

"While I ordered and recieved the product promptly, I did email a question and comment and have not yet received any comment. There are no part identifications, and I couldn't find any way of knowing if parts were connectable..."


Rating 10/10
5/5
modified review posted

"The gift I ordered delivered to a friend arrived on time and carefully packed as to my request. It was in perfect working condition. I'm very pleased! "


Rating 10/10
5/5
modified review posted

"All the candles and lights met my expectations.Well packaged and arrived promptly. I was having trouble navigating the website (my fault) and a Lights employee, Michael Barreto, very kindly helped me through the process. I will definitely order from them again and appreciate a company that has employees that will go the extra mile"


Rating 8/10
4/5
modified review posted

"The first two items came almost overnight and the second two items took a week, rather confused about not shipping all in one box....and the second two items I'm not sure it's what I thought I ordered, but since I did't get a confirmation email to print I'm guessing that 's what I ordered but didn't remember correctly"


Rating 10/10
5/5
modified review posted

"Love the realistic look of the candles and the remote is an added bonus."



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