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"Jerry Edwards (owner) is fantastic to deal with. I have been ordering from him for the last 6 years. Jerry is as honest and up front about his product line as he is about prices. I would recommend LightAV over ANY internet or store- front business for audio/video. Fast reliable service and shipping also a big plus. Oh, and Jerry is a workaholic and can actually be reached almost anytime via phone,email,or live chat. "
"I scanned what seemed like the whole web for a set of Bazooka 10"Marine Sub's for my boat. Everyone had them listed but where out of stock. I chated live on line with Jerry, he checked, he had them and I ordered them. I recieved them in a couple of days. And they where better then the picture! This sub are awesome. Great price, great service. I would buy for this guys anytime. Thanks Jerry."
"Wouldn't recommend to anyone. Potential to be a great buy if what you purchase works. Ill equipt or disposed to deal with returns. The epitome of customer no-service.
I ordered a pair of Headrest Monitors which in turn Jerry had to order from the manufacturer. It took a couple days for him to place the order then a couple more to forward the package to me once he received it.
It did not have original packaging and one of the monitors was DOA. I called Jerry about the DOA monitor and he told me to call the manufacturer instead. The manufacturer told me it was broken and to return it to the seller. I called Jerry back and relayed the information and sent the item back immediately. During our call he asked to put me on hold for a minute. When his other call dropped (10 minutes later) I discovered he was discussing a potential sale with someone else. When he realized he was talking to me and not the potential customer he asked if I could hold again so he could call them back!?!
Jerry said he forwarded my return about three days after he received it. Actually he said "there's a package that's been sitting here for a couple days, I just haven't opened it yet."
One week later he answered my call and said the screen was going to be repaired not replaced. Two weeks later he didn't answer my call and all other calls since. He stopped responding to emails about that time so I sent an email informing him that I would dispute the purchase unless I received it in two weeks.
Two months later: no word from Jerry, no headrest, but the credit card refunded my purchase.
Repeat, if your stuff works when you get it; great deal. If it doesn't, you're not going to get any help from Jerry.
UPDATE!!! 10/21 Here is an update on Jerry. Subsequent to my post, I received TEN (10) fragmented emails on the same day from Jerry. These are direct cut/paste using his words from his emails. You be the judge.
Background: Since the part of the pair of headrests was defective Visa said the seller is responsible for return shipping. This is his reaction. You'll see a complete abdication of responsibility for the merchandise he sells. Note his last comments about his privacy policy.
"Abandoned.. ROFL.. You fuckin worthless piece of shit... PEOPLE like you fuck it up for everyone.. Actually what I am going to do is call the local PD and tell them you are in possession of stolen property... I will just go about it that way... Good luck .... Typical jackass theif of 2010.... I am sure you will affix the label to some broken shit cause that is the way you are.. YOU ARE A JACKASS THEIF ...I will just call the PD.. K.. Take care THEIF!!!!"
"YOU WANT THE FUCKIN RA FORM ASSHOLE??? YOU HAVE NO FUCKIN CLUE IDIOT!!! find it interesting???.. NO you are an impatient ASSHOLE !!!"
"YOU ARE RESPONSIBLE FOR SENDING IT BACK ASS.. NOT ME.... YOU ARE A PIECE OF SHIT!!!"
"How much priority do I give a $25 order when I have multiple $1000 orders on the other line... I am 1 person .. give me a break.. I do the best I can and yesterday when this came in I would have had it out to you today... It is not MY fault that the product was defective or DOA yet now I take th full brunt of it... I lose money cause the manufacturer sent out a badproduct to me..."
"It aint my fault you shipped the products back froma ripoff company... That is your own dam fault... We wll see what your bullshit Visa co does... It is not my fault products were not manufacturered correctly yet I pay for it.. whatever bullshit numers you want to throw on it t make your BS case... Adandoned.. You are an idiot man... We will see... I will fight this 100% .. Jackasses like you need to be taught a lesson not to fuck people over like this and not think twice... Seems like the whole last email went in 1 eye and out he other but it is to be expected that people like you that cannot grasp complex concepts...we will see jackass.. We wll see!!"
"Let alone the effects of your BULLSHIT POSTS complaining about me, LYING about me.. .. yahh $20... that is it man.. $20.... That is all I am losing.... $20... U R CLUELESS!!!"
"READ YOUR OWN DAM EMAILS!!!! GOD... Some dam people in this world... Maybe I should have charged you $80 for shipping since I am getting this bullshit crap of $40 for a 4 lb box.. That you supposedly paid... Not my fault you got ripped off for shipping... Not my fault for the defective product but yet still shove it up my ass right???"
"You are in the WRONG... Plain and simple... But you don't give a shit... Just stick it to someone right.... Anyone but you... You should have just been dealing direct with the manufacturer in the first place on warranties... I was just in the middle to help and now got fucked in the ass for it.. Thanks!!! and now have to fight to get products back that are in WORKING ORDER .. But you just make up watever story to your visa co .. It is nothing unusual.. Lie to make your position look like the right position... The product you have in your possession works fine.. How do I know you did not break the first one... Your Visa line is TOTAL BULLSHIT"
"Privacy policies apply to normal transactions... NOT RIP OFF ARTISTS like you that take dealers money, and keep the product.Then make all kinds of BS claims and complaints... Privacy does not apply to you... Do whatever you feel you need to do but you will be on that page..."
In Summary: if the rambling maniac sends you a broken product, you're screwed. He wants you to deal with the manufacturer but the manufacturer only deals with the vendor. He'll blame you for the broken item. He'll berate you when you protect your interests."
This review was modified by keikosman on October 21 2010 08:10:30 PM
"I cannot find where is the invoice number# so i just put order number instead.Just email me for confirmation meztizas00@gmail.com At first i was very hesistant to purchased in this guy. I have read some issue and complain against him.But i just find out its all old and small issue. My first order did take time to process but after that it was ship fast. Jerry Edward is one of the very few honest seller.He is very honest person and thats much more important to me.I bought my items straight to him no shopping cart.I am from middle east so imagine how difficult for me to buy and trust using internet.My total amount purchase is $2000++ USD and all my Item is new and originals.I bought item from T-shirt to cdt speaker anything he will get it for you. To buyers this guy might lie from a price and process date just understand he is one man army and he cannot give all the details. He might charge you first to get your item(he sometimes got stock)Just be patience your item will come in a good conditions. Amazing price, good service, very honest. Of course i will get all my next item to this guy, trust is difficult to build"
This review was modified by meztizas00 on August 25 2009 10:12:41 PM
"I was a little hesitant to place my order but I am so glad I did. His price for the box I wanted was better than any I found online including ebay plus it was a name brand box. My order was shipped promptly and Jerry was prompt to answer any emails I sent along the way including tracking info. I got the box in and it was in the factory packaging with the logo on the outside and it arrived in perfect condition. My box fit under my seat just like it was supposed to and it looks great. I would highly recommend buying from him. Thanks Jerry."
"I ordered a new Crime Stopper CS-34.TX.II Replacement Remote Transmitter for my wife's remote starter in her car. Shipping only took 2 days from CA to MI via USPS Priority. He also dropped the shipping cost by $4.65 within 1 hour AFTER the order was placed, that has never happened before with any online seller. I programed the new remote and it works perfectly and saved me about half the cost of purchasing direct from my local Crime Stopper dealer.
Also fast and friendly emails. Thank you Jerry.... :)"
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![Share](javascript:share_rating({"review_body":"I scanned what seemed like the whole web for a set of Bazooka 10\u0022Marine Sub\u0027s for my boat. Everyone had them listed but where out of stock. I chated live on line with Jerry, he checked, he had them and I ordered them. I recieved them in a couple of days. And they where better then the picture! This sub are awesome. Great price, great service. I would buy for this guys anytime. Thanks Jerry.","link":"http:\/\/www.resellerratings.com\/store\/Lightning_Audio_Video\/comment\/108733#comment108733","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lightning_Audio_Video.jpg","store_name":"Lightning Audio Video \/ Thunder A\/V (also: infiniteelectronix.com)","username":"kerusso1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Wouldn\u0027t recommend to anyone. Potential to be a great buy if what you purchase works. Ill equipt or disposed to deal with returns. The epitome of customer no-service.<br><br>I ordered a pair of Headrest Monitors which in turn Jerry had to order from the manufacturer. It took a couple days for him to place the order then a couple more to forward the package to me once he received it.<br><br>It did not have original packaging and one of the monitors was DOA. I called Jerry about the DOA monitor and he told me to call the manufacturer instead. The manufacturer told me it was broken and to return it to the seller. I called Jerry back and relayed the information and sent the item back immediately. During our call he asked to put me on hold for a minute. When his other call dropped (10 minutes later) I discovered he was discussing a potential sale with someone else. When he realized he was talking to me and not the potential customer he asked if I could hold again so he could call them back!?!<br><br>Jerry said he forwarded my return about three days after he received it. Actually he said \u0022there\u0027s a package that\u0027s been sitting here for a couple days, I just haven\u0027t opened it yet.\u0022<br><br>One week later he answered my call and said the screen was going to be repaired not replaced. Two weeks later he didn\u0027t answer my call and all other calls since. He stopped responding to emails about that time so I sent an email informing him that I would dispute the purchase unless I received it in two weeks.<br><br>Two months later: no word from Jerry, no headrest, but the credit card refunded my purchase.<br><br>Repeat, if your stuff works when you get it; great deal. If it doesn\u0027t, you\u0027re not going to get any help from Jerry.<br><br>UPDATE!!! 10\/21 Here is an update on Jerry. Subsequent to my post, I received TEN (10) fragmented emails on the same day from Jerry. These are direct cut\/paste using his words from his emails. You be the judge. <br> <br>Background: Since the part of the pair of headrests was defective Visa said the seller is responsible for return shipping. This is his reaction. You\u0027ll see a complete abdication of responsibility for the merchandise he sells. Note his last comments about his privacy policy. <br> <br>\u0022Abandoned.. ROFL.. You fuckin worthless piece of shit... PEOPLE like you fuck it up for everyone.. Actually what I am going to do is call the local PD and tell them you are in possession of stolen property... I will just go about it that way... Good luck .... Typical jackass theif of 2010.... I am sure you will affix the label to some broken shit cause that is the way you are.. YOU ARE A JACKASS THEIF ...I will just call the PD.. K.. Take care THEIF!!!!\u0022 <br> <br>\u0022YOU WANT THE FUCKIN RA FORM ASSHOLE??? <br>YOU HAVE NO FUCKIN CLUE IDIOT!!! find it interesting???.. NO you are an impatient ASSHOLE !!!\u0022 <br> <br>\u0022YOU ARE RESPONSIBLE FOR SENDING IT BACK ASS.. NOT ME.... YOU ARE A PIECE OF SHIT!!!\u0022 <br> <br>\u0022How much priority do I give a $25 order when I have multiple $1000 orders on the other line... I am 1 person .. give me a break.. I do the best I can and yesterday when this came in I would have had it out to you today... It is not MY fault that the product was defective or DOA yet now I take th full brunt of it... I lose money cause the manufacturer sent out a badproduct to me...\u0022 <br> <br>\u0022It aint my fault you shipped the products back froma ripoff company... That is your own dam fault... We wll see what your bullshit Visa co does... It is not my fault products were not manufacturered correctly yet I pay for it.. whatever bullshit numers you want to throw on it t make your BS case... Adandoned.. You are an idiot man... We will see... I will fight this 100% .. Jackasses like you need to be taught a lesson not to fuck people over like this and not think twice... Seems like the whole last email went in 1 eye and out he other but it is to be expected that people like you that cannot grasp complex concepts...we will see jackass.. We wll see!!\u0022 <br> <br>\u0022Let alone the effects of your BULLSHIT POSTS complaining about me, LYING about me.. .. yahh $20... that is it man.. $20.... That is all I am losing.... $20... U R CLUELESS!!!\u0022 <br> <br>\u0022READ YOUR OWN DAM EMAILS!!!! GOD... Some dam people in this world... Maybe I should have charged you $80 for shipping since I am getting this bullshit crap of $40 for a 4 lb box.. That you supposedly paid... Not my fault you got ripped off for shipping... Not my fault for the defective product but yet still shove it up my ass right???\u0022 <br> <br>\u0022You are in the WRONG... Plain and simple... But you don\u0027t give a shit... Just stick it to someone right.... Anyone but you... You should have just been dealing direct with the manufacturer in the first place on warranties... I was just in the middle to help and now got fucked in the ass for it.. Thanks!!! and now have to fight to get products back that are in WORKING ORDER .. But you just make up watever story to your visa co .. It is nothing unusual.. Lie to make your position look like the right position... The product you have in your possession works fine.. How do I know you did not break the first one... Your Visa line is TOTAL BULLSHIT\u0022 <br> <br>\u0022Privacy policies apply to normal transactions... NOT RIP OFF ARTISTS like you that take dealers money, and keep the product.Then make all kinds of BS claims and complaints... Privacy does not apply to you... Do whatever you feel you need to do but you will be on that page...\u0022 <br> <br>In Summary: if the rambling maniac sends you a broken product, you\u0027re screwed. He wants you to deal with the manufacturer but the manufacturer only deals with the vendor. He\u0027ll blame you for the broken item. He\u0027ll berate you when you protect your interests.","link":"http:\/\/www.resellerratings.com\/store\/Lightning_Audio_Video\/comment\/620682#comment620682","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lightning_Audio_Video.jpg","store_name":"Lightning Audio Video \/ Thunder A\/V (also: infiniteelectronix.com)","username":"keikosman","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I cannot find where is the invoice number# so i just put order number instead.Just email me for confirmation meztizas00@gmail.com<br>At first i was very hesistant to purchased in this guy. I have read some issue and complain against him.But i just find out its all old and small issue. My first order did take time to process but after that it was ship fast. Jerry Edward is one of the very few honest seller.He is very honest person and thats much more important to me.I bought my items straight to him no shopping cart.I am from middle east so imagine how difficult for me to buy and trust using internet.My total amount purchase is $2000++ USD and all my Item is new and originals.I bought item from T-shirt to cdt speaker anything he will get it for you. To buyers this guy might lie from a price and process date just understand he is one man army and he cannot give all the details. He might charge you first to get your item(he sometimes got stock)Just be patience your item will come in a good conditions. Amazing price, good service, very honest. Of course i will get all my next item to this guy, trust is difficult to build","link":"http:\/\/www.resellerratings.com\/store\/Lightning_Audio_Video\/comment\/482204#comment482204","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lightning_Audio_Video.jpg","store_name":"Lightning Audio Video \/ Thunder A\/V (also: infiniteelectronix.com)","username":"meztizas00","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Store sells many items others don\u0027t stock, it\u0027s up front about their policies, and has very good prices.","link":"http:\/\/www.resellerratings.com\/store\/Lightning_Audio_Video\/comment\/131080#comment131080","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lightning_Audio_Video.jpg","store_name":"Lightning Audio Video \/ Thunder A\/V (also: infiniteelectronix.com)","username":"slo007","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was a little hesitant to place my order but I am so glad I did. His price for the box I wanted was better than any I found online including ebay plus it was a name brand box. My order was shipped promptly and Jerry was prompt to answer any emails I sent along the way including tracking info. I got the box in and it was in the factory packaging with the logo on the outside and it arrived in perfect condition. My box fit under my seat just like it was supposed to and it looks great. I would highly recommend buying from him. Thanks Jerry.","link":"http:\/\/www.resellerratings.com\/store\/Lightning_Audio_Video\/comment\/642210#comment642210","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lightning_Audio_Video.jpg","store_name":"Lightning Audio Video \/ Thunder A\/V (also: infiniteelectronix.com)","username":"rlanconjr","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a new Crime Stopper CS-34.TX.II Replacement Remote Transmitter for my wife\u0027s remote starter in her car. Shipping only took 2 days from CA to MI via USPS Priority. He also dropped the shipping cost by $4.65 within 1 hour AFTER the order was placed, that has never happened before with any online seller. I programed the new remote and it works perfectly and saved me about half the cost of purchasing direct from my local Crime Stopper dealer.<br><br>Also fast and friendly emails.<br>Thank you Jerry.... :)","link":"http:\/\/www.resellerratings.com\/store\/Lightning_Audio_Video\/comment\/508255#comment508255","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lightning_Audio_Video.jpg","store_name":"Lightning Audio Video \/ Thunder A\/V (also: infiniteelectronix.com)","username":"CK380","rating":"5"}, "single");){kind=link}
"Jerry Edwards (owner) is fantastic to deal with. I have been ordering from him for the last 6 years. Jerry is as honest and up front about his product line as he is about prices. I would recommend LightAV over ANY internet or store- front business for audio/video. Fast reliable service and shipping also a big plus. Oh, and Jerry is a workaholic and can actually be reached almost anytime via phone,email,or live chat. "