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  • LightingDirect.
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.00/10 7.00/10
    Chance of future purchase: Rating 5.00/10 5.00/10
    Shipping & packaging: Rating 5.50/10 5.50/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: 0.00/10

35 Customer Reviews

Rating 10/10
5/5
modified review posted

"Ordered 4 light fixtures - and they went missing during shipping. LightingDirect immediately made it right and we had our product delivered very quickly. Good quality and price - very excellent customer service.
Bill & Janet, Canada
"

modified review This review was modified by Bill-Janet on March 28 2015 07:50:13 PM


Rating 4/10
2/5
modified review posted

"Purchased a new light fixture, received a repurposed one. Packing was off, and then noticed receipt and packing slip for someone who had purchased my fixture 3 weeks before. Paid a new price, and customer support notes eventually went unanswered when attempting to resolve. That said, the product worked fine in my case."


Rating 2/10
1/5
modified review posted

"Terrible order procedures and customer service. Never will order from them again. Same products elsewhere for same price and better service."


Rating 10/10
5/5
modified review posted

"Had a ceiling fan in my office go bad on me. I ordered a new part fot it, they didn't ship it out and I cancelled that order and bought a new Hunter Fan from lightingdirect.com. I have a lot of experience with Hunter Ceiling fans, they are the best in my view, so I ordered one and the day it got here, I installed it. It is running beautifully and so quiet too. I couldn't beat the price, I shopped around and found this fan for a lot more money at local stores. Finally, the main reason I buy a lot of things on-line is the expediency in their shipping, they had this fan to me nearly before my credit card company could charge me for it, that is pretty incredible. Glad I stuck with Hunter and lightingdirect.com. Al Hintz"

modified review This review was modified by allenhintz on December 14 2014 07:47:08 AM

Rating 10/10
5/5
modified review posted

"2 poch lights purchased, Hinckley lighting 1800, purchsed on November 3, 2014.

We began our search for porch lighting in late October, 2014. Our newly purchased house was built in 1938. The big box stores offered several styles, however, the quality of the materials used in their selections did not meet our expectations for specific design alignment, also we questioned the longevity, of the big box store products, i.e. the brass and or bronze etc. was painted, not the real deal. We were less than enthusiastic. Our canvassing of the internet provided us with a bit of luck. We purchsed 2 porch lights from lightingdirect.com, Hinckley lighting 1800, and the result is appropriate in fulfilling our interest to faithfully restore the pre world war two house that is beginning to resemble our home. Being aware of the styles and quality offered at lightingdirect.com. our future search will be shortened by going directly to their web site.

Sincerely,

Charles Luskin
Ocean City, New jersey
"


Rating 2/10
1/5
modified review posted

"I recently purchased 3 outdoor light fixtures from lightingdirect.com. Two were OK, but one of them came broken (glass is cracked all the way down the middle) and missing pieces. I emailed customer service about the broken glass/missing parts and they didn't respond. I emailed them again and someone wrote back and apologized for not responding earlier and said she would check with the light supplier and get back to me. Never heard back. Emailed three more times... nothing. Now I have a $300 light fixture that is broken and totally unusable. So, pretty much the worst experience/result possible... THANKS LIGHTING DIRECT! If you are looking for good prices on products that you will never be able to install, this is your company :)"

modified review This review was modified by NickiGE on November 16 2014 10:26:07 AM

Rating 4/10
2/5
modified review posted

"This review is for the business practices at LightingDirect.com/Build.com. I originally was going to review the Maxim undercabinet lights I bought from them at 4 stars, only because the girl I spoke to there actually knew what she was talking about, unlike my other experiences, but after they badgered me to write a review they had the nerve to actually REJECT my positive review - just like other customer's noted below, so it is important for people to know they are sneaky and only post 5 star reviews. Note to company: Don't solicit reviews if you don't want them and waste my time. BTW - here is a copy of their response and my original review so the public at large can see for themselves.
Their response: "Lesley, Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time! "
My original review: Good direct-wire kitchen lights -
I've had these in for several weeks now and overall I am satisfied with them. They were a little more "blue" than the lights from Lowe's I was trying to match so you can tell a slight difference but they offered the flexibility in sizing for smaller cabinets I couldn't get elsewhere. This was the first company that actually knew the products they were selliing (seller AND manufacturer) and understood that direct wire means no junction boxes or other electrical boxes inside the cabinet!) My electrician was happy to see they could be directly wired with no complications. One of the lights did flicker a bit, which is a small defect in the light itself but since it was already installed by the electrician and it doesn't always do it I decided to leave it alone. This, and the color, is why I don't give it 5 stars.
"


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LightingDirect.com / Build.com Inc. User
Rating 10/10
5/5
modified review posted

"We recently remodeled some rooms in our home and used lighting direct for new sconces, chandelier, ceiling lights , ceiling fan and light kit. All came in great condition. A couple later than I expected but when I contacted customer service they were right on it. Very helpful. Good prices."


Rating 10/10
5/5
modified review posted

"I recently purchased several lights from LightingDirect.com. Within 10 days, all of the lights had arrived, with only one glass shade getting damaged in transit. All of the other lights arrived in good condition and as advertised. Upon calling about the shattered glass piece, I was extremely pleased with how easy and professional the customer service was. They indicated they would ship me a new glass shade right away and I did not need to send anything back since nothing else was damaged.

A few days later, I decided to return a couple of the lights for interior design reasons and they were just as helpful and quick. In less than 24 hours, they have sent me all the return labels and instructions to send the lights back.

I always naturally get a little nervous buying from a new company online, but I have been very impressed with the level of service, pricing, and prompt shipment of my order. This was a great first-time buying experience!
"


Rating 6/10
3/5
modified review posted

"I have bought from this company (and their other incarnations, build.com, etc) several times. It is a hit and miss in terms of promptness of shipping -- even if the site says the product is in stock, shipping can be delayed and then delayed again. Returns and order cancellations are usually painless though.

What I noticed is when I submitted a negative product review to their site, it hasn't been posted (I submitted it weeks ago, it was written very politely, so no reason to reject the review). So beware that their product reviews are probably filtered and biased.
"

modified review This review was modified by O888 on January 18 2014 11:52:16 AM

Rating 2/10
1/5
modified review posted

"BEWARE! They charge credit card immediately and don't ship product until at least a week later, in my case confirmation stated 7/11/13. BUT on 7/10/13 I got an email stating that the lamp would now ship on 8/23 (yes, AUGUST 23rd!!!). I cancelled. Bottom line: These guys have NO PRODUCT IN STOCK (even though their web-site states they do) and are only a pass-through site to manufacturers."

modified review This review was modified by Squiredc on July 11 2013 05:30:22 AM

Rating 10/10
5/5
modified review posted

"+ I've made 5 purchases in the past 2 months and have been very pleased. Their website is easy to use and I appreciate their online inventory availability.

+ shipping has been very quick and items well-packed. Every light fixture I bought had glass in it and everything arrived intact.
"


Rating 10/10
5/5
modified review posted

"I was looking for some lights that had been discontinued by the manufacturer. When I found them on LightingDirect.com at half of what other stores were selling them for, I was quite happy. Then, when their shipping costs to Alaska were about half of what other vendors wanted to charge, I thought it was too good to be true. I'm glad I took a chance and placed my order; today, less than a week after placing my order, the lights arrived. I couldn't be more pleased with Lighting Direct.com."

modified review This review was modified by BusyBea04 on March 04 2013 04:44:08 PM

Rating 2/10
1/5
modified review posted

"I placed an order for a light fixture that didn't have any notice of being back-ordered or out of stock on July 13th. The item page and order email said it would ship in 1-2 days. Great!
5 days later... I got an email saying that it was back-ordered and my estimated ship date was August 7th!
I was annoyed but decided to just wait on it.
About a week later, I saw that my credit card had already been charged for it. Personally, I think it's wrong to be charged for back-ordered items before they're available. I contacted customer service and told them I was not pleased with this order in ANY way. They wrote back the standard "...blah, blah, we'll look in to it..." and I never got anything else.
The item shipped on August 2nd and took almost 2 weeks to get to me.
I will NOT be shopping with LightingDirect.com ever again!

"

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Rating 2/10
1/5
modified review posted

"I planned to buy 3 items from Lightingdirect.com, had them in my shopping cart and requested a price match from a live chat operator on 2 of the items. Both of the items had a "Low price Guarantee" icon on their page and met the criteria of the price match. I provided URLs to the two sites that had lower prices and the chat operator said they couldn't match those prices and ended the chat session."

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