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  • LightInTheBox LightInTheBox Elite Status
    • Address: Diantong Square, 7 Jiuxianqiao North Rd, Beijing, China
    • Contact: feedback@lightinthebox.com
    • Phone: n/a
    • Customer Support: http://www.lightinthebox.
    • Business Hours: Monday to Friday 9:00am-6pm CST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • option not available Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.79/10 8.79/10
    Chance of future purchase: Rating 9.02/10 9.02/10
    Shipping & packaging: Rating 8.08/10 8.08/10
    Customer service: Rating 8.77/10 8.77/10
    Return/Replacement policy: Rating 8.64/10 8.64/10
Rating 2/10


"I received since November at least 35 notifications "your shipment is on its way"
I asked many times to end this annoying message, but until now I keep getting them. The purchase I have in my possession.
I will terminate my account.

This review was modified by ruud_vt1 on January 20 2017 07:30:04 AM
Rep reply posted Jan-19-2017

A rep from LightInTheBox, LightInTheBox, has responded

“Dear Customer, the supervisor Fabio really cares about your issue and has created a ticket for you, please contact him in this ticket: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14531362”

Rating 8/10

Buyer Beware

"I like LightInTheBox, but you need to realize that the quality of all products is VERY low. It's an online dollar store. I'm happy with my purchases because I expect something very cheap, and if what comes isn't exactly what the website described, I'm okay with that, because it was cheap. *The products are of dollar store quality*. If you live in a country that imposes taxes on imported Chinese goods, you will need to pay the tax. This is stated on the website, but NOT clearly. While I am used to this, I see from reviews that many people don't realize that there are taxes on imports.
Many of the 5 star reviews written in English for this site aren't written by native writers. (I don't know about the reviews in other languages) That doesn't necessarily mean anything, but I would take them with a grain of salt. Perhaps the native language of the writers is Chinese.

This review was modified by cwbinuk on January 19 2017 07:30:01 AM

Rating 8/10

En general bien

"Es una página con productos de china, funciona bien, pero el tiempo de espera de media son unos 20 días aproximadamente, y en algunos productos, al venir de china, puede que la aduana te lo retenga y tengas que pagar el iva, por lo demás, la calidad de los productos está bastante bien, al menos lo que yo he pedido. Las tallas de la ropa tienes que tener cuidado porque suelen ser más pequeñas de lo normal, pero quitando eso, todo bastante bien."

This review was modified by pepecasa on January 18 2017 11:30:01 PM

Rating 6/10

"Mon avis est vraiment partagé : d un côté je suis ravie des articles reçus ( jolie doudoune , beau sac , superbes bottines ) mais d un autre coté beaucoup de déception : les frais de port soit disant express (24 €13) sont trop élevés et le délai de livraison trop long .Et par dessus le marché. J ai dû payer des frais de douane tout à fait inattendus (30€) ...donc mon achat avantageux au départ se révèle bien cher. Je ne suis pas sûre de renouveler l'expérience ! "

This review was modified by lilimuetze on January 18 2017 05:30:01 AM
Rep reply posted Jan-16-2017

A rep from LightInTheBox, LightInTheBox, has responded

“Cher client,

Veuillez noter que votre bureau local vous facturera les taxes pour les produits importés. Être conscient de cette situation et nous aimerions offrir un meilleur service, alors nous avons commencé Tax Insurance service. Tant que les clients ont payé pour l'assurance d'impôts, nous leur rembourserons entièrement le droit d'impôt. L'assurance d'impôt pourrait être payée à la page de caisse quand vous passez la commande: https://www.lightinthebox.com/download/3a39381c-3ae3-4376-8bde-800c4058d8f7

Cependant, vous n'avez pas payé pour cette assurance d'impôt et c'est pourquoi nous n'avons pas remboursé la taxe d'impôt pour vous. J'espère que vous pourriez comprendre.

En ce qui concerne ce problème, notre superviseur vous a déjà contacté dans le billet. Alors s'il vous plaît veuillez vérifier le billet ici: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14503158

Service à la clientèle LightInTheBox”

Rating 10/10

Otima compra

"Comprei uma Mi Band 2 no site onde chegou em menos de 1 mês e sem nenhum problema. Atualmente está sendo a melhor Smartband com custo beneficio da atualidade, sem falar do fato de que a bateria dela dura 20 dias, enquanto outras duram apenas 5."

This review was modified by TheFuturo on January 18 2017 05:15:01 AM

Rating 8/10

Esperienza positiva.

"Ordine arrivato in circa 40 giorni. La qualità dei prodotti è buona. Consiglio di leggere le recensioni degli altri clienti e guardare foto dei clienti, per valutare la qualità dell'oggetto che si vuole acquistare. Tempi di consegna lunghi. Consiglio di acquistare assicurazione per la dogana, esperienza positiva, tutte le spese sono state restituite."

This review was modified by AnnaItaly on January 18 2017 03:30:02 AM

Rating 10/10

I love this shop!

"LightInTheBox it's really nice and you can find a lot of good products really cheap.
I use it mostly for gadgets, kitchen stuff and iterior design

This review was modified by Danuz on January 18 2017 08:00:01 AM

Rating 8/10


"Women British Style Casual Rectangle Cashmere Thick Double Sided Grid Houndstooth Scarf Warm Tassel Wool Scarves
Women British Style Casual Rectangle Cashmere Thick Double Sided Grid Houndstooth Scarf Warm Tassel Wool Scarves
Jan 07, 2017

(So all that writing up there ^ is what i had order and what comes after this in bracket writing is my review of the product i received)

I got two of these scarves in different colors for my younger sibling and I
am happy with the fabric.

This review was modified by Omar_ali254 on January 17 2017 12:00:02 PM

Rating 10/10

Danse shoes

"The shoes are beautifully made to the exact details requested and arrived on time with tracking information which is always a bonus . Very happy with my purchase, I recommend. "

This review was modified by Acheteur on January 17 2017 08:30:02 AM

Rating 10/10

Незабываемый праздник в комбинезоне с Lightinthebox.com!!!

" 02.01.2017
Получила комбинезон 31 декабря днем! Отлично подошел и сделал мой праздник! Спасибо Lightinthebox за оперативность и прекрасное настроение!!!

This review was modified by rommy-59903 on January 17 2017 05:30:02 AM

Rating 10/10

Portal Lightinthebox

"Excelente portal de compras on line, aqui encontre la talla de mis zapatos que en otras similares nunca encontraba y eso me molestaba "

This review was modified by julio_diaz_jd on January 17 2017 12:03:15 AM

Rating 10/10

Easy, perfect & must use company

"Excellent service, with great price and reliable delivery."

This review was modified by pkr5sss on January 17 2017 12:03:08 AM

Rating 10/10

Lo que ofrecen, llega

"Muy bonito, es exactamente lo que se describe en la publicación, así que la confianza se hace máxima por ello. Llegó en el tiempo justo a Venezuela, país por demás difícil para que lleguen paquetes gracias a nuestro deficiente servicio postal. Siempre compro y compraré en Light in the Box, es confiable."

This review was modified by garnicaserrano on January 17 2017 12:03:06 AM

Rating 10/10

Amazing quality

"I loved the design, its a very great material, resistent and durable. The shipping was really fast"

This review was modified by lisenogueirah on January 17 2017 12:03:02 AM

Rating 10/10

Satisfied customer

"Good price and shipping could be slow depending on type of shipping options you choose. Still overall nice value and quality products."

This review was modified by Logicpad on January 17 2017 12:02:57 AM

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LightInTheBox participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,446 merchant members.