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Store Rating and Reviews Light In The Box

Homepage: http://www.lightinthebox.com Shop Now at Light In The Box
Overall Customer Satisfaction Rating  
Six-Month Rating: 5.92 / 10
Six-Month Reviews: 106
Lifetime Reviews: 126

   


Lifetime Rating: 5.12 / 10
All Stores Avg.: 8.12
7.35 Pricing of Products and Services
5.45 Likelihood of Future Purchases
5.83 Shipping and Packaging
5.30 Customer Service
2.36 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & contact reviewers.
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Show Reviews Read all 126 reviews below.
  
Black 
Friday 2009

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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
No.16 Jian Guo Men Wai Da Jie  
Chao Yang District  
City: Beijing  
Country: China
customer support email:
cs@lightinthebox.com
phone:
1-650-384-0897
customer support:
1-650-384-0897
business hours (est):
Monday to Friday  
24 hours support  
Saturday  
9:00am-6pm EST

FAX:



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 Light In The Box Customer Reviews
Page 1 of 9sort reviews by:
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time period:
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Reviews 1 - 15 of 127
1 | 2 | 3 | 4 | 5 | .... | 9   Next Page
Very Satisfied
Reviewer: serenadama
Click Here to See the Profile for serenadama

11/20/09 10:06 AM
I was gob smacked when my wedding dress and flowergirls dresses arrived! they were beautiful and perfectly made.  
There is no cheating on the materials, organza is what it is.Just gorgeous!  
The downsides really didn't bother me for the price I payed:  
I had to pay 34€ on tax when delivered.  
20€ to get my dress fitted. (I was in flat shoes so the dress was a little too long)  
The girls dress were a size 6years for 5 year olds so I advize not to go up one size. However they weren't difficult to adjust.  
For a wedding dress, 4 flowergirls dresses and a ballgown including postage I paid 360€!  
Also the live chat service was excellent!  
I recommend Lightinthebox to all brides to be.  
This is NOT a fake recommendation, you can contact me on my email if you wish.  
serenadama@gmail.com

Very Satisfied
Reviewer: kelly713
Click Here to See the Profile for kelly713

11/16/09 9:27 AM
I ordered my wedding dress, reception dress and 5 dresses for my hostesses for my November 7, 2009 wedding. I was very pleased with the quality and customer service. Light in the box is highly recommended for your bridal needs.

Very Satisfied
Reviewer: jay001
Click Here to See the Profile for jay001

11/12/09 9:47 PM
I got my 9300 Dual Card Quad Band Touch Screen Cell Phone black my my this is a really SWEET phone the Feautures and the style of the phone is so Hot. And the love and support that LightInTheBox has shown me, i will always buy from them all the phone that is in my store is from LightInTheBox and the staff and Mr. Jack Lu has been so help full to me each time i buy from LightInTheBox oh my and there handbags you must try, sexy bag just tried some it's nice.  
 
Thank you LightInTheBox.

This review was modified by its author, jay001, on 11/20/09 7:54 AM.

Very Satisfied
Reviewer: aftervioleta
Click Here to See the Profile for aftervioleta

11/12/09 10:32 AM
this store is amazing i bought my bride dress and that is beatiful they have a fast shipping !!!!

This review was modified by its author, aftervioleta, on 11/21/09 1:56 PM.

Very Satisfied
Reviewer: Rogi
Click Here to See the Profile for Rogi

11/12/09 7:43 AM
I have bought SONY PSP-2000. Remained it is very happy with purchase. Delivery was very fast DHL The product was qualitative. The updated insertion has helped to save many money for disks with games. Not what problems during operation did not arise. I recommend this shop for others and would buy once again in it.

Very Satisfied
Reviewer: rcarrington
Click Here to See the Profile for rcarrington

11/10/09 4:13 AM
I ordered a dark green dress from Light in the box in November gave them all my messurements and it arrived in the Uk in 22 days! The dress was perfect fit and i felt wonderful in it!  
 
I would buy them them again as it saved me at least £150!

Dissatisfied
Reviewer: Bridezilla
Click Here to See the Profile for Bridezilla

11/9/09 4:07 AM
I bought two bridesmaids dresses. Essentially they are both well made, however one had the internal bra strap stitched in the wrong way, the second dress had the attachment belt missing. I tried the customer service number, which isn't recognised in the UK, and tried to email my complaint. In the end I wrote a review, which funnily enough hasn't been published. I was told a 24 hour response would try and resolve my issues, but that was 4 days ago.  
Anyway I saved a lot of money, but you would need to have some dress making skills yourself

Somewhat Satisfied
Reviewer: speng
Click Here to See the Profile for speng

11/7/09 8:34 PM
I have shopped with lightinthebox and receive my goods within one week i had problems with battery for the one of the phone i purchase and receive two batteries in two days thumbs up lightinthebox.  
i will definetly shop again.  
Oneil.

Very Satisfied
Reviewer: KayATL
Click Here to See the Profile for KayATL

11/5/09 2:34 PM
I would like to thank Light in the box for excellent customer service and fast delivery. I order 2 ball gowns from the website and recieved them as they were pictured on the website. I can not say enough how friendly the service was, so much that I have just placed a second order with them. The prices are excellent and the service is friendly. Thank you again Light in the Box for your help.  
 
Regards,  
 
Kay in Atlanta, GA

Very Satisfied
Reviewer: oscarta
Click Here to See the Profile for oscarta

11/5/09 2:15 PM
Light in the box is a fantastic website. i used it for selling stuff at school and it was a huge sucsess. the products are great value for money and the customer services are great. i really enjoyed my light in the box experiance!  
thanks lightinthebox!

Somewhat Satisfied
Reviewer: Nikolaos
Click Here to See the Profile for Nikolaos

11/3/09 9:35 AM
I bought a mobile phone from lightinthebox.com and I am totaly satisfied from my product.I received it in 12 days aproximately.The phone is very good and has all the potential that it's said.Except from some trivial drawbacks that has is very useful. Finally, I recommend you to buy from this site and even to compare it with others.

Very Satisfied
Reviewer: brisjen
Click Here to See the Profile for brisjen

11/1/09 1:00 AM
I recently bought my wedding dress from lightinthebox.com. I was so impressed with the quality and value that I went on to buy my bridesmaid dresses from there as well. I found the customer service to be very good, the quality excellent and the shipping time outstanding. I would definitely recommend lightinthebox to anyone looking for made-to-measure clothing.

Very Satisfied
Reviewer: Susie90210
Click Here to See the Profile for Susie90210

10/29/09 4:17 AM
Customer service was excellent. Items were as ordered. I made a mistake on my order and noticed it later and contacted live customer service and the mistake was corrected for me immediately. No problem. I contacted customer service with another question prior to shipping and I was responded to immediately again. On both times, the customer service people were very knowledgeable and very very courteous. Items were received as ordered and also very quickly - 7 business days. After I received my order, LightInTheBox sent me a thankyou email and a coupon which was very nice. The quality was good and items were fairly priced. I would shop at LightInTheBox again and think they were good to do business with. Thank you.

Very Satisfied
Reviewer: Italie
Click Here to See the Profile for Italie

10/28/09 4:44 PM
I bought my wedding dress from this site and CAN NOT recommend it highly enough. I spent what felt like a lifetime trailing around bridal shops being made to feel like a pauper because I wanted a dress under £1000 and still couldn't find 'the dress'. I had a skeptical look on Light In The Box and my dress just jumped out at me. It looked so much classier than any on the rail. I was concerned about buying from a website with a factory on the other side of the world but thought that, considering I was saving around £900, I'd risk it.  
My dress arrived, to the UK, within 3 weeks and was absolutely perfect. They have an online tracking system so you can check where it is in the process (manufacture, quality control, dispatch etc) which was ideal for me, being slightly neurotic! Buying my dress from here was the best decision I made with my wedding and loads of people commented on the dress saying it must have cost a fortune - if only they knew! Service was excellent, dress was perfect and had money in the bank for other things. What more can you ask for? If I could post a picture of it here I would. Couldnt be happier.

Very Dissatisfied
Reviewer: visionentllc
Click Here to See the Profile for visionentllc

10/28/09 9:47 AM
Purchased a 89 us/dollar mask and 50/us dollar sword for halloween from light in the box 150 total payment thru paypal .. was supposed to be shipped before halloween explained by disclamier that any oders before 22 of october would be recieived by halloween i ordered on the 16 still havnt recieved even on the 28. ALthought most of the reviews here are some of somewhat positive there is a site that has over 50 negative reviews i believe alot of the reviews here to be fraudulent despites the great effort ressellerratiengs.com uses to screen their members check this site http://reviewfbi.com/lightinthebox-review... filed complaint with paypal will hopefully be refunded .. but in general very poor service nothing but grief and i believe they have another site Kookua.com doing the same things saling the same products .. watch out beward .. DO NOT PURCHASE from these sites .. check reviews on mulitple place before you decide to purchase. Company dose not even have a way of contacting them .. i have sent several email inquiries via website that should have been address in 24 hrs its been 6 days with no response ... save yourself the headache

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