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  • LightInTheBox LightInTheBox Elite Status
    • Address: Diantong Square, 7 Jiuxianqiao North Rd, Beijing, China
    • Contact: feedback@lightinthebox.com
    • Phone: n/a
    • Customer Support: http://www.lightinthebox.
    • Business Hours: Monday to Friday 9:00am-6pm CST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • option not available Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.92/10 7.92/10
    Chance of future purchase: Rating 7.10/10 7.10/10
    Shipping & packaging: Rating 6.80/10 6.80/10
    Customer service: Rating 6.88/10 6.88/10
    Return/Replacement policy: Rating 6.40/10 6.40/10

7,526 Customer Reviews

Rating 10/10

Lightinthebox is great!

"I ordered a playsuit and a two piece set and I love them! The shipping was really fast, the quality of the clothes is great and the communication is good! :)"

This review was modified by janinedebart on September 26 2016 05:03:33 AM

Rating 10/10

Très grand sérieux dans le suivi des commandes

"J'ai comandé une cinquantaines d'articles sur LITB et ai donc un petit retour d'expérience. Il ne faut pas être pressé, les délais sont très longs MAIS c'est normal car les frais d'envoi sont très bas et le plus souvent gratuits. je patiente donc de 6 à 8 semaines et je n'en meure pas.
Il arrive rarement que le matériel soit quelquefois décevant tout dépend du prix investit. Si c'est très bas, je considère que j'en ai pris le risque et reçoit un bon de réduction. Si le matériel n'est jamais arrivé, je suis intégralement remboursé. LITB fait un suivi très serré auprès des fournisseurs pour qu'ils se comportent de façon parfaite avec le client.
Je suis donc très satisfait du site.

Rating 10/10


"Спасибо огромное магазину что я вовремя получил свою посылку.Очень хорошо было все запакованно .Буду заказывать еще.Спасибо "

Rating 10/10


"I bought many things from LightInTheBox. They are great. They always want you to be satisfied. If there is something wrong with the product, they give a full refund or resend the product. Buy with confidence!"

Rating 6/10

Cheap and Affordable

"Lightinthebox has very cheap and affordable clothing. I've bought sets that are $5 and dresses that are $1.99 and up when on sale. The quality was decent for such a cheap price."

Rep reply posted Sep-26-2016

A rep from LightInTheBox, LightInTheBox, has responded

“Dear Customer, thank you for your feedback. We'll keep finding better quality product. Thank you for shopping with us.”

Rating 8/10

Hasn't disappointed me yet !

"Have been a customer since January 2015. Have bought walking shoes, latin dance shoes, and clothes. So far every purchase has been quite satisfactory. The package is always very suitable and sturdy. Never had issues with Customs. Both processing and shipping time have always been met. Hasn't been a mistake yet.
The products have been of medium-high quality, and they have a very wide range of products.
Selection and payment processes are very simple.

This review was modified by micmestre on September 24 2016 09:14:26 AM

Rating 10/10

Amazing service

"I ordered 4 bow ties from this place (which would've cost me $40 at the very least anywhere else) and it only cost me $12! It came a bit later than it said it would, but for $12 it was fine."

Rating 10/10

Love Light In The Box

"I made a rather large order, received it in a timely manner and the packaging was done in such a way that I felt like I was their only customer. Totally Satisfied and Happy."

Rating 10/10

Chaqueta vintage Demin de jean

"La campera esta muy buena, me queda perfecta, además es igual a la de la foto, por eso me encanta esta pagina, porque tiene lo que busques, ropa, zapatos, joyería y cosas para tu casa, pero lo mejor de todo es que son cosas de muy buena calidad y a buen precio!!! La recomiendo a todos!!!"

This review was modified by natacha73 on September 23 2016 05:45:56 PM

Rating 10/10

thanks LightInTheBox

"i have buy many product from LightInTheBox and i received it in time and with high quality and low cost"

This review was modified by adil_mec on September 23 2016 05:19:56 PM

Rating 10/10

Otimo Produto

"Otimos produtos, recomendo o site para todos os meu amigos. Site nota 1000"

Rating 10/10

LightInTheBox é uma empresa séria e vende produtos de boa qualidade.

"Já realizei algumas diferentes compras no LightInTheBox e fiquei sempre satisfeito.
Os produtos são de boa qualidade e algumas vezes fazem promoções bastante interessantes.
Entregas para o Brasil costumam demorar um pouco, mas isso se deve principalmente ao fato de que o serviço de entregas por aqui (Correios) é bastante ruim.
Quanto ao LightInTheBox, eu recomendo!
Already performed some different shopping on LightInTheBox and I was always satisfied.
The products are of good quality and sometimes make deals very interesting.
Deliveries to Brazil usually take a while, but this is mainly due to the fact that the delivery service here (post office) is quite bad.
As to LightInTheBox, I recommend!

This review was modified by Niltonn on September 23 2016 03:42:53 PM

Rating 10/10

Bellissimo sito

"Comodo, spedizioni serie e veloci. Consigliatissimo"

Rating 8/10

Buena eleccion de compras

"Buenos productos , generos , talles , variedad y listo para todas las edades y cuerpos , vale la pena incursionar en la Tienda y atreverse s comprar"

Rating 10/10


"Produto de ótima qualidade e muito funcional, 5 estrelas, continuem o bom trabalho. "

This review was modified by josecarfonseca on September 23 2016 02:11:08 PM

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LightInTheBox participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,635 merchant members.