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Stores > Liftchair.com

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Store InformationStore Info
Full Rating Profile
  • Liftchair.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 6630 W Cactus Rd B107
    • Contact: support@liftchair.com
    • Phone: 623-931-1983
    • Customer Support: 1-800-798-2499
    • Business Hours: 11am - 10pm Daily.
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.75/10 8.75/10
    Chance of future purchase: Rating 8.75/10 8.75/10
    Shipping & packaging: Rating 6.25/10 6.25/10
    Customer service: Rating 6.25/10 6.25/10
    Return/Replacement policy: 0.00/10

What is this?

185 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-05-26

Yes and No! overall YES!

"I was very satisfied in the product I purchased, but was disappointed in your Coupons options. I tried several times to get a coupon for my purchase, but never was able to get any coupon code sent to my E-Mail. But otherwise I am well satisfied. "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-05-23

Exactly what I needed!

"Ordered a control for an older model lift chair, it was delivered on time and works great."


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Verified Customer
Rating 4/10
2/5
2016-04-18

RATING IS KIND OF EARLY

"HOW CAN I RATE SOMETHING I HAVE NOT GOT YET , IT MAY BE HERE SOMETIME THIS WEEK? ( ALMOST 2 WEEKS AFTER ORDER)"


Rating 6/10
3/5
2016-04-01

Problem Resolved.

"Problem Resolved. Problem Resolved. Problem Resolved. Problem Resolved. "

This review was modified by brian6236 on April 02 2016 10:25:16 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2016-03-27

worth the wait

"had to be special ordered, took a little longer, company very helpful, chair is
repaired and we are enjoying it. thanks bunches
"


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Verified Customer
Rating 10/10
5/5
2016-03-16

Grandma up

"Nice to have a control with large buttons and delivery on time!"


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Verified Customer
Rating 4/10
2/5
2016-03-16

Order not deliveres since Jan.22nd where ii it Today march 16th. when will it be delivered

"I have only received the control to the chair lift motor yet to be delivered , please give a date that I will have the chair motor in my hands. "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-03-10

Great Service

"The website was easy to navigate and the item I ordered was exactly what I needed. Delivery was super fast even with just standard shipping. I received my item two days after I ordered it. I will definitely Lift Chair again. "


No Avatar

Verified Customer
Rating 6/10
3/5
2016-03-09

Still waiting

"Overall not bad until they get your money,but need to be better on communicating the process of when u will get ur order,i am in the dark"


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Verified Customer
Rating 10/10
5/5
2016-02-27

"Right product. Fair price. Really fast delivery for free."


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Verified Customer
Rating 10/10
5/5
2016-02-10

Thanks for the lift!

"I found your site to be very easy to navigate and received the product very quickly which made our resident quite happy. Thank you Liftchair"


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Verified Customer
Rating 4/10
2/5
2016-01-26

very bad

"They don't keep you updated??"


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Verified Customer
Rating 10/10
5/5
2016-01-12

Satisfaction more than guaranteed!

"We like our creature comforts and when our grandchildren broke the hand control for the recliner, I contacted your company and your prompt shipping and delivery was fantastic. Thank You"


No Avatar

Verified Customer
Rating 2/10
1/5
2016-01-05

"Main motor on unit quit after one month of usage . Contacted seller to no avail."

Rep reply posted Jan-05-2016

A rep from Liftchair.com, Liftchaircom, has responded

“Per the email I just sent you you did not order a motor from us. You ordered a moving block. As I stated in the email if the moving block goes bad quickly the problem could be your motor. I have offered to sell you another moving block or a New Motor at a discounted price. Our motors come with a 1 year repair or replace warranty.”


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Verified Customer
Rating 2/10
1/5
2015-12-31

"Customer service is terrible. They never responded to 2 emails requesting shipping info. Finally called 1 week after order that I paid extra for Priority shipping, they had not processed shipment. I was told delay was because of back order that I should have been notified but wasnt. Just so happened they had received some when I called. I was sent a tracking number told it was shipped. 2 days later tracking info showed it not acknowledged as received for shipment at the at the Post Office. Called again to cancel order because of the poor service. Was told the post office must not has scanned at pickup because it was gone. Finally received 14 days after order. Processed a return authorization and again no response. I have trouble with businesses that wont take ownership for mistakes, instead make excuses and place blame beyond them. My experience the post office scans at pickup not later. I also received this survey request before I even had shipping number.
"

Rep reply posted Jan-05-2016

A rep from Liftchair.com, Liftchaircom, has responded

“Thank you for threatening me with reseller ratings when we spoke on the phone After your issue was resolved. There is nothing we can do about a customer that complains even after they are responded to or taken care of. We do our best with all of our customers. I do not know why you found it necessary to Bash our company AFTER your issue was resolved to YOUR satisfaction.”


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