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"Ordered two items.
First item, a True Writer pen was on backorder for 4 weeks. Backorder has been extended by at least another 4 weeks. Email explaining the delay essentially said "stuff happens".
Second item, a Lapdesk was shipped next day but they shipped the wrong item. It took 3 phone calls to get everything straightened out. Finally received the Lapdesk along with a notice that if I did not return the incorrect item they would charge my credit card. This was before they even sent the return shipping information. Nice job in threatening customers.
I cancelled the balance of the order."