Apparel & Jewelry
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"Excellent customer service, they respond immediately to "live chat", exchange is easy and free. I would certainly purchase from this store again."
"I ordered online a Womens Spyder Jacket from Level Nine Sports for my daughter for Christmas. I mistakenly ordered a small and needed a medium. As soon as the package was deliverd (in a speedy two days) I called and told them of my mistake. No questions asked they exchanged it for me and they sent it free shipping. They are the kind of store with customer service that keep folks shopping with them for a lifetime. Thanks!!!"
"Very pleased, great gear and very prompt delivery, three days to Queensland from Utah unreal. Of to Perisher to try it out 1st July should be good with lots of early season snow. ThanksAshley"
"I have purchased from level 9 sports on several occasions and each time their customer service has been unsurpassed.We leave in an outer area in nsw, Australia, and on the 3 occasions we have bought the parcels were delivered to us in 7 days, it takes longer than that sometimes to get a parcel interstate in Australia."
"Fantastic to deal with. They helped rearrange my orders for better shipping costs and everything was delivered so quick and well packaged. Very happy."
"Prompt efficient and helpful service. I had a question after receiving the goods and received a lengthy helpful reply very quickly. Wish I had discovered this company earlier :)"
"Great experience overall.. Good communication during order process, quick turnaround on shipping. Happy with products purchased, they were well described."
"I was very impressed with the service level, speed of delivery and the product quality from levelninesports, I really could not have asked for anything else.Thank you very much.Mick Brisbane, Australia"
"Amazing service, I got the products from Levelnine Sports in Utah, to my doorstep, in Toronto, in a tiny bit less than 24hours."
"These guys are AWESOME. Customer support via live chat - they were there at 10PM at night, handled exactly what I needed. Shipping was amazingly fast, 3 day UPS for $7 = amazing. A+ for these guys."
"These guys rock!!! Took me about two weeks of back-and-forth to finally pull the trigger on the blind snowboarding package for men. During that time, the online chat folks were very helpful and not pushy in the least. When I finally ordered the package, I indicated size 9 boots. Then, upon consideration, I thought that perhaps it would be safer to go with 10, so contacted the store and asked if it would be possible to change. They said no problem and updated both boots and bindings (even though the website indicated there were no large bindings at the time available with the package). However, same day I happened to be near a store and decided to try some snow boots, just for measure, and found that size 9 actually fitted me perfectly. So I contacted LevelNineSports again, this time asking to switch back to 9, and the guys again accommodated my request no problem. Now comes the best part, when I placed the order they were offering a free upgrade to the 3-4 days delivery option via DHL. I placed the order on Thursday, and thought perhaps I'll be able to join a friend to go boarding on Tuesday, though the rep at LevelNine promptly informed me that it's very unlikely that the package will be here on Monday due to the 3-4 days delivery period, so Tuesday was the earliest projection, most likely Wed. Guess what, the following evening (Friday) the package arrived at my door here in Toronto, Canada!!! I realize this was probably a fluke, and would have been perfectly happy if it did arrive on Wednesday-- but hey, one-day delivery and the fact I could now join my friend on Tuesday was just icing to top an already amazing experience. As for the package itself, bindings boots and board match perfectly, and the equipment itself ended up consisting of higher value items (going by price-tag) than the individual items I was considering a-la carte, and for a far better price! Now, I'm a newbie snowboarder, so can't speak much about the quality of the board. But what I can say is that the boots are super comfortable. The bindings look robust enough and are fully adjustable, and the board seemed to ride well enough for me to start curving on my second trip to the hill. As for the rest, only time will tell. But considering equipment rentals comes at $40-$45 a pop, I think this package for ~$150 shipped is a no-brainer. It feels good to be able to rave about a good online shopping experience. I wholeheartedly recommend LevelNineSports to everyone I know, and to anyone in general for good products, great prices, and excellent service!"
"I am another very satisfied skier in my dealings with this store, everything could not be better"
"I have ordered a several times from them and even refunded a couple of items. Great customer service and will order from them in the future."
"i bought an order of several items, none of them fit well, and the goggles were not of great quality, so i decided to return the stuff (but at my expense of course, since it was my mistake on sizes). i chat with customer service to have it returned to exchange for gloves that fit. the best option was for them to just refund me and put in a new order for the correct size pair of gloves, but the problem was that i needed them by a certain date. they shipped it promptly, and i received the gloves on time. very happy about that."
"I have been wanting skis for such a long time and when I came across LevelNineSports I thought it was going to be a scam. Everywhere I looked I couldn't find skis under 300! Until I found Head Sure One skis with bindings for 203! I am so happy with this product and can't wait to use them! Thanks to levelnine I can now enjoy skiing for a long time to come!"
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