1/5

posted Aug-12-2011

"Trying to contact service is terrible. Long waits on the phone unhelpful employees. Questions regarding security issues from questions you can't answer. I went with some one else and they were great to deal with. Wouldn't ever use this company for anything."

comment! report?

Is this review?… Helpful (2) Cool Share

1/5

posted Aug-17-2011

"Everything was great until the rep called to confirm, then she was saying it was for only 1 phone, even though I had the conformation in front saying family plan & listing 2 different phones! She said no if we wanted two it would be double the rate plan! So we cancelled, even though we had the order right in front of us stating something completely different then she was saying!!!"

comment! report?

Is this review?… Helpful (2) Cool Share

1/5

posted Jun-07-2011

"They do not deliver on what they advertise. I wanted to get an upgrade on my phone for my family account which was eligible for updgrade and read the disclaimers and contracts and there was nothing about having to keep the phone on the same line. Then they tell me that if I don't, i will be charged full price and I asked why that wasn't in their contract they you sign before you purchase. No answer to that. They lost a customer."

comment! report?

Is this review?… Helpful (2) Cool (1) Share

1/5

posted Nov-23-2004

"Worst customer service experience of my life!

First off, let me say that if you don't require customer service, letstalk.com will provide you a very good price. But if you do, best of luck.

First problem. The headsets that we ordered (jabra BT250) didn't work well with the phones that we ordered (SE T637). No problem, exchange them for a different brand. However, letstalk tried to ship us back the same brand/model. After we caught this we corrected their mistake. If isolated, no a huge problem.

Second problem. One of the phones didn't work well (my girlfriends), so she got an RMA for an exchange. First, they wouldn't ship her out a new phone until they recieved and processed the bad phone (EXTREMELY inconvenient when it's your only phone). Second, when they recieved the phone they said that she didn't setup the RMA, and tried calling her and email her (they have the phone, and she never got the email). So they returned it to w/o an explanation (at least until she called them). So she returned it again.

This time, they told us that they could ship out a replacement if we gave them the tracking number. However they revoked this offer once we had the tracking number. We also shipped it w/o the SIM card (so that she could use my phone occasionally). However they said that it was shipped w/a SIM card and deactivated hers.

All of this made me furious. I called a supervisor who told me that they hadn't done anything wrong. He was also unwilling to attempt to resolve the situation in any way.

Here's hoping if this doesn't dissuade you from purchasing with this horrible company that you never need their customer service."

comment! report?

Is this review?… Helpful (1) Cool Share

1/5

posted Nov-11-2010

"I will Never do business with them again. I placed my order, for something that seemed too good to be true... Buy one get one free EPIC's... then after 10 min, i get an email saying they want more info. I give it to them and they say it wouldn't go thru with sprint. They cancelled my order. I would be surprised if anyone got buy one get one free epics they way they seemed to act.
"

comment! report?

Is this review?… Helpful (1) Cool Share

1/5

posted Jun-06-2011

"K I thought would give them a try after weeks of faxing over and over kept saying they did not recieve they didnt get it they told me to fax to verizon and then I would get my phone cause I was already approved for 5 phones finally Verizon says all good then lets talk cancels order for 10th time! Saying I still have to verify with them with utility bill and ID, from beginning All my utilities are paid buy landlord they said they would take bank statement like verizon but Shawna customer service told me that not it wont work even after I said credit review approved it she insisted no and keep asking for review dept no no no and supervisor no no no again also refusing giving me any other personal info to report on! I finally gave up and ordered straight thru Verizon getting diff phone at $100 price instead of free and am going to add 3 or 4 more lines but this company was nightmare and don't even compare to wire-fly! I thing they owe me the $100 so will be filling a BBB complaint among others I will order other lines with them instead of Verizon if someone apologizes process right away and make up for $100 cost in someway otherwise am don't and will File my experience with every outlet I can!
Jason Garner
3045212160
ipaysjay@gmail.com

Added 6/11/2011

All letstalk offered was for me to delays phone weeks and $ 25 credit and case or charger per device but in deal would lose me $ 150 & PHONES I WANTED WERE FREE EXCEPT 1 So I asked them to added coupons to one phone making upgraded phone I wanted free but would just equal my loses they said they would call back and no calls or emails since! There offer was redicolous and make more lose more and now I am stuck in 2 yr contract with crummmy phones and unhappy faimily and going one 5 weeks still waiting for phones this company is a joke and made this worse posable snereio for me and were smuge and unapologetic and did not feel this woman was sincere or cared ato all of plight I am in that they caused! I have previously used wirefly they were great no probs all promises kept in weeks this comany is worst issue I have had in 10 yrs and if I could sue them and have a shot at thier 10 laywers I would spend everything I have just to show I was more than fair and resonable they just didn't care so 1 out of 10 I give 0% no effort and showed no remorse or understand!
"

This review was modified by ipaysj on June 10 2011 10:34:59 PM

comment! report?

Is this review?… Helpful (1) Cool Share

1/5

posted Jul-08-2011

"Seriously unhappy with customer service. Ordered phones with overnight delivery. Still nothing days later no reason why etc. They have now changed my shipping date 3 times again with no reason. It would be better if someone would explain something. I will never use them again!!"

comment! report?

Is this review?… Helpful (1) Cool Share

1/5

posted Jun-30-2005

"I feel so stupid. I always tell people to check out reseller ratings before buying anything online. I FAILED TO FOLLOW MY OWN ADVICE! In haste, I ordered a Nokia N-Gage Phone from them. $99.99 after instant rebate and T-Mobile service. The person that took my order was courteous and spoke comprehendable English. Apparently, the sales people are the only ones. Anyway, I got the phone and could not activate it (invalid sim card error). I spent hours on the phone with both T-mobile and Lets talk. I determined on my own that the sim card was fine, but the phone was bad. It took 8 phonecalls to Letstalk customer service before I convinced them to cross-ship a new phone. The second (used) phone arrived with a Cingular Simcard installed and a new T-mobile one in the box. The phone was setup for Cingular and would boot up with that sim, but would give the invalid sim card error with the T-Mobile. Again, I spent hours trying to get Letstalk to help me unlock the phone and they would not. I talked to more people and after demanding, got a return shipping label. At this point I wanted nothing more to do with them, so I found the phone locally at Wireless Toyz (wirelesstoyz.com). It was $50 + $50 rebate = Free. It was not in stock at my local store, so the salesman went OUT OF HIS WAY and drove all the way across town to get it from another store and I had a working phone in a matter of hours. Wireless Toyz = GREAT customer service. Let's Talk = Piss Poor!"

comment! report?

Is this review?… Helpful (1) Cool Share

1/5

posted Dec-31-2011

"Terrible. I ordered the Galaxy Nexus on 12/15. It was soon marked as backordered with an estimated availibility of 12/30. I spoke with several customer service advisors that assured me that the phone would be available. On 12/30, the date changed to 1/12. I called customer service to ask about the date change. It was explained to me that the date was not guaranteed and that on 1/12, the phone may get pushed again. Terrible service. If you don't have the phones to sell, don't sell them. "

comment! report?

Is this review?… Helpful (1) Cool Share

1/5

posted Apr-13-2007

"My full review is posted at Epinions.com:

I ordered my phone on April 5th, really expecting to get it by Friday of that week. The site touts the speed of delivery and even if the standard FedEx two-day isn't enough, you can get it sent overnight, provided they have phone in stock, which at first glance did. I settled on the Kyocera Jet because it was free (after instant rebates) and in stock. I called them directly and a woman helped me select a plan; everything was going smoothly and looked like ti would continue. I hung up happy thinking all I had to do was wait for my phone.

I woke up the next day, checked my email and found out the phone was BACKORDERED which will delay me getting it! The website nor the woman said anything about the phone being backordered (I found out today, April 12th, from a supervisor at Letstalk.com that their computers for the website DO NOT link up with inventory servers so you won't know they don't have your phone until you order and get an email or the warehouse contacts whoever is webmaster for the online store). So I go to the website to see what phone I could replace it with to get the damn ball rolling. At that point, I'd been without a phone for days and was going crazy (as I am now).

So far, I've seen phone prices change, good plans disappear and that's only on the plans and phones I was looking at! I mean I tried looking for a certain phone and plan and couldn't find it clicking the same links I had clicked the day or hours before. I can't imagine what other parts of the site saw seemingly random changes. They are either being sneaky, there was glitch or an incompetent webmaster; in retrospect, all things with this site's service considered, it may have been plain old incompetence, really.

In any event, the first rep I spoke with from their call center said I couldn't port my number at all to Amp'd. This issue really bothered me so about two days later I went snooping through the Amp'd Mobile site and saw in their FAQ that they could port numbers. I went ahead and called Amp'd and set up the port with no trouble. Then, the day after that, I spoke to another rep for a different reason than this who told me I could port my number after I casually asked him. The rep never offered to do the port but that was fine because I wouldn't trust them to get it done anyway.

My order was delayed several times simply because they required contact from me on every little thing, even things they already were told about. They wanted to know what prefix I wanted and after I told them which one I wanted, I got an email the next day asking me to call them back. They ended up asking me about the prefix issue again! Also,some of the reps I spoke with were only too ready to take the extra money from me when I said I wanted overnight shipping even though they HAD to have known it would not arrive overnight; they didn't offer this info, they only told me the truth after I asked if it really would arrive the next day. If that ain't out-and-out deception, I don't know what is!

I was so horrified about the delays and service I finally caught up with a supervisor today, who emailed me back after the scathing emails I sent to almost every email address I could find on their site. I told her that I was told I could not port my number, which I did do through Amp'd after which I called to let them know of my new number that same morning (Letstalk.com requires you let them know if you change your number because they will consider your service to be disconnected and will charge whatever they charge for disconnection). The supervisor told me that the customer service rep HAD NOT updated the computer! She apologized and offered me a free case and car charger which I grudgingly accepted.

Bad site and service! I do not and would not recommend them."

comment! report?

Is this review?… Helpful (1) Cool Share