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Full Rating Profile
  • Rating 9.33/10 2,119 reviews

    9.33 / 100
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    LensRentals.com is a merchant member
    LensRentals.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,877 merchant members.
  • LensRentals.com contact information

    • Address: 7730 Trinity Rd Ste. #110
    • Contact: support@lensrentals.com
    • Phone: 901-754-9100
    • Customer Support: 901-754-9100
    • Business Hours: 8:30 am to 5 pm weekdays
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review profile

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

All 2,134 Customer Reviews

Rating 10/105/5
modified review posted

"Great service and support. "

Rating 2/101/5
modified review posted

"The customer service provided was absolutely horrible. I called just to ask a question about the order and the feedback from the representative convinced me to cancel the order altogether. Luckily I found borrowlenses.com who was willing to work with me for being a first time customer. "

modified review This review was modified by burgoswill on February 11 2014 02:23:24 PM
Rating 10/105/5
modified review posted

"An absolutely fantastic service. I've now used LensRentals three times. It's the best way to test out new, expensive cameras prior to making a buying decision."

modified review This review was modified by dreamboatjones on May 30 2013 08:25:02 AM
Rating 10/105/5
modified review posted

"I rented a D800 last weekend to try it out and to supplement our D700 for a wedding my husband and I were shooting. I obviously fell in love with the camera but I also fell in love with this service! Hassle-free reservation system, reasonable prices, quick correspondence, the camera arrived in great shape when promised and it was super easy to package it up and send it back (well, that was kind of heartbreaking).
Thank you LensRentals, you've got all bases covered and I will be using you again in the future!

modified review This review was modified by BetsyVan on May 22 2013 06:58:42 PM
Rating 10/105/5
modified review posted

"Wonderful communication made the experience even better than anticipated. They have a terrific selection of equipment, and the gear I rented was in perfect working order, EX++ condition or better, and arrived even before I anticipated. They provided a reminder of when the equipment was due, and their shipping and return was quite reasonable in cost. I will certainly use them again. "

Rating 10/105/5
modified review posted

"After the first try got here late on my mistake.. the second was perfect... very nice to deal with."

Rating 10/105/5
modified review posted

" The lens landed on my door step when it was scheduled too .The lens I rented was great. It was a great fee for 4 days. The return of the lens was very easy."

Rating 10/105/5
modified review posted

"This was my first order with any kind of rental for my camera and I'm so HAPPY with deciding on LensRentals. Best investment ever! Already planning for my next rental."

Rating 10/105/5
modified review posted

"I loved the lens I rented, it got to me on the day I ordered it, the return shipping was easy, and all in all a good experience. One thing to note; the day you are supposed to get your rental it could come any time of the day, so don't plan on having it first thing that day. Mine didn't get to me till the afternoon, but I didn't need it yet so I was ok. Be sure to plan your rental a day in advance. "

Rating 10/105/5
modified review posted

"Checked out the website and was very satisfy with the rental that I order from LensRental.com and tried out the camera lens that I rented before heading to Maui, Hawaii vacation. I must say the Sony Action Cam met my expectation when I was doing a zipline tour and it recorded the entire 3 or 4 hours in 1080p and it capture some amazing scene. Definitely will use your services again if I need to be on vacation. "

Rating 10/105/5
modified review posted

"As a professional photographer I can only say I wish everyone I deal with in "my world" was as capable, efficient, and responsive to customer needs and satisfaction as Lensrentals is - time and time again. Nobody does what they do better!!!"

Rating 10/105/5
modified review posted

"Very high quality equipment, easy to use, great photos. We will be utilized LensRentalss on a regular basis to photo inventory our facilities wildlife. "

Rating 10/105/5
modified review posted

"Every time I have used Lens Rental, I have been extremely satisfied with their service. The lenses I rent look brand new with pristine glass. They answer my questions via the online chat quickly."

Rating 10/105/5
modified review posted

"Fast service, excellent selection, and great prices. "

Rating 10/105/5
modified review posted

"Great experience! The lens came exactly as described, and the process was extremely easy."