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  • LensRentals.com LensRentals.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 7730 Trinity Rd Ste. #110
    • Contact: support@lensrentals.com
    • Phone: 901-754-9100
    • Customer Support: 901-754-9100
    • Business Hours: 8:30 am to 5 pm weekdays
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.21/10 8.21/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 9.58/10 9.58/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

2,832 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-09-25

1st Rental: 1st Rate

"Rented a Sony A7II and a Zeiss Loxia 21mm together. Signed up through the website, and spoke on the phone ahead of time regarding their purchase plan. Packaged beautifully and delivered on time, I shot a day and decided to keep the two. Added the cost of additional warranty was minimal and was told, "Keep everything!" So I did. Very pleased with the experience."


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Verified Customer
Rating 10/10
5/5
2016-09-25

Excellent experience!

"Flawless transaction. Lens arrived exactly on time and was packaged to make return easy. Lens was in excellent shape and performed flawlessly. Highly recommended."


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Verified Customer
Rating 10/10
5/5
2016-09-24

My New Best Friends!

"I had an extraordinary experience with LensRentals.com! The rental process could not have been easier. The video camera arrived as scheduled (shout out to FedEx, woot woot!) and was packaged well. I had a snafu with shipping it back as scheduled (all my fault, not LensRentals.com) and the customer service team was very responsive and extremely helpful... thanks Mae and Diana! Overall, it was a great experience and I will definitely use their services again."


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Verified Customer
Rating 10/10
5/5
2016-09-23

"Thank you for your quick response to my questions and your recommendation. I certainly will use your service again. Regards, Henry"


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Verified Customer
Rating 10/10
5/5
2016-09-23

Such a great company

"They told me what lens to rent and I made amazing photos with it!"


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Verified Customer
Rating 10/10
5/5
2016-09-20

Quality Gear with Convenience!

"Order came in organized case allowing for easy grab and go shooting. Equipment was clean and well maintained. Only downside is it made me want to buy the rental gear after use, as results were so go. Great way to preview gear before purchase or simply to upgrade equipment for a trip or a shoot from time to time.

Cheers
"

This review was modified by cflyfishing on September 20 2016 09:33:46 AM

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Verified Customer
Rating 10/10
5/5
2016-09-19

LensRentals Has My Endorsement!

"I rented the Canon 24-70 2.8 II lens for an event last weekend. The lens was in perfect condition, packed carefully and arrived on time. It worked flawlessly and the return shipping instructions were incredibly simple, straight-forward and easy to follow. The efficiency of the LensRentals process is truly a model other companies should emulate! Thank you!"


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Verified Customer
Rating 10/10
5/5
2016-09-18

Great product, easy website, excellent service

"I needed a Canon 6D for a wedding I was shooting. It arrived on time, in great condition and worked exactly as expected.

The ordering process with LensRentals was simple. Communication with the excellent.

Definitely would rent from them again.
"


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Verified Customer
Rating 10/10
5/5
2016-09-16

Lots of photo love!!

"I love lensrentals.com! Excellent equipment, fast delivery, friendly staff & great prices. I will definitely use again! "


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Verified Customer
Rating 10/10
5/5
2016-09-16

Above and Beyond

"My rental started off with a big hitch. The lens was arriving Wednesday, the day I was scheduled to leave for a 12 day elk hunting trip out west. Our plans changed last minute and we left on Tuesday. After a few contacts with customer service, we decided to recall the original lens and have a new one sent to Laramie, the closest fedex location on the website. I put a note in the checkout notes that ideally I'd need it there before 1PM to avoid a return trip to Laramie. The next day I heard from customer service. They could get the lens to Laramie, or my preferred destination of Steamboat, via next day ground. They essentially went out of their way to ensure I got the best situation possible, contacting me by phone and email, and working around my very unique cross-country circumstances. They were very accommodating and the lens was immaculate. Can't wait to rent another lens."

This review was modified by Inhof on September 16 2016 10:09:56 AM

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Verified Customer
Rating 10/10
5/5
2016-09-16

It doesn't get any better than this !!!

"Easy to Order, arrived on time and hassle free return !! "


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Verified Customer
Rating 10/10
5/5
2016-09-16

"i missed the fedex pickup time you were gracious Thanks! Al Longenecker"


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Verified Customer
Rating 10/10
5/5
2016-09-14

Do not look any further!

"Lensrentals.com is awesome! Period! End of story!
They made sure I got my lens on time, against all odds, and really went the extra mile.
I was alerted to them by a guest on-board an adventure cruise ship I work on, and even though I got a very positive review of Lensrentals.com, I was still surprised, and amazed at how responsive these folks really are.
The equipment was in great shape, and as I said, the customer service was outstanding! What else is there? Oh, the price - very reasonable, and even the insurance is reasonable.
Many thanks!

Jeff
"


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Verified Customer
Rating 10/10
5/5
2016-09-14

"Lens was delivered on time. Pictures came out great. I would definitely rent from them again."


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Verified Customer
Rating 10/10
5/5
2016-09-12

First time a charm!!

"I was very pleased with the transaction.. The camera was delivered as promised, in great shape with a battery and lens. This was the first time I've rented a camera or lens and it was a great experience... very easy to return with the return label printed and delivered with the camera. "


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