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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 7730 Trinity Rd Ste. #110
    • Contact: support@lensrentals.com
    • Phone: 901-754-9100
    • Customer Support: 901-754-9100
    • Business Hours: 8:30 am to 5 pm weekdays
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 4.38/10 4.38/10
    Shipping & packaging: Rating 7.50/10 7.50/10
    Customer service: Rating 3.75/10 3.75/10
    Return/Replacement policy: Rating 2.50/10 2.50/10

What is this?

2,156 Customer Reviews

Rating 10/10
5/5
modified review posted

"Wide selection of items to choose from, easy and quick transactions. Excellent!"


Rating 10/10
5/5
modified review posted

"I always enjoy my experience with LensRentals. Very helpful and quick."


Rating 10/10
5/5
modified review posted

"Was very happy with my order! The equipment was in perfect condition and worked amazing. I was very happy with how well it was packaged for shipping as well, it was very secure and cushioned. Will use again!"


Rating 10/10
5/5
modified review posted

"Rented a wonderful Canon L lens for 3 days. I felt I got a great value through the process. Reasonably priced rental, perfect lens (clean, flawless), easy shipping. Also, the lens arrived by noon on the day before the first day so I really got an extra half day with the lens. Would have spent 5 times the rental price to have someone come out and take our Fall portraits. Wife extremely happy....what's not to love?"


Rating 8/10
4/5
modified review posted

"The service was very good and the process easy and seamless. The lens I rented was in great shape but I was a bit disappointed that it came without a UV filter nor lens hood. I was a bit nervous using the lens, always afraid that I might bump and damage it so I kept my hand over the lens as I walked the streets of San Francisco. I always have protective filters on my own lenses and always use a filter for added protection and to prevent lens flare. All in all though, a good service, prices are reasonable and the reshipping process couldn't be easier."


Rating 10/10
5/5
modified review posted

"Been renting lenses from them for years. Never a problem and great customer service if you have any questions
"


Rating 10/10
5/5
modified review posted

"Wonderful experience to rent a lens. Now of course, I want to buy it. :)"


Rating 10/10
5/5
modified review posted

"Great service plus equipment is always in great condition

Many thanks
Ken Forbes
Kenforbesproductions.com
"


Rating 10/10
5/5
modified review posted

"Very Helpful, on time delivery and easy experience. EXCEPT I wish I had known that new release cameras don't often have available software to allow you to view images while on your trip with the rental. Would be nice to know that beforehand"


Rating 10/10
5/5
modified review posted

"I love that LensRentals is a Southern based company and that I can always get a friendly helpful voice on the phone. I like their equipment reviews and their fair prices."


Rating 8/10
4/5
modified review posted

"This company is fine, but just watch or they could easily overcharge you. I recently returned a lens early and was not credited back the difference to my credit card. I had to call them to let them know they owe me money. Also, when ordering a product they add automatically add their lenscare insurance coverage on to the cost of the product - even though it is optional. This is not easily discernible on the invoice or when ordering so pay close attention to your P's and Q's when ordering."


Rating 10/10
5/5
modified review posted

"great customer service! The support crew did an awesome job."


Rating 10/10
5/5
modified review posted

"I rented 3 Canon 6D, 1 Tamron 150-600 and 1 Zeiss 25mm f/2.0 to complement my gear for the lunar eclipse of October 2014. The boxes arrived in time, packaging was good (plenty of foam to protect the equipment).
The cameras and the big lens came in 2 separate bags. Bags were very convenient.
I especially appreciate the fact that they allowed me to install Magic Lantern (a third party firmware) in the cameras (to the condition that I remove it before sending the cameras back of course). Asked for permission to do that by e-mail and I got the answer within an hour.
Overall I'm very satisfied with the service.
I initially went with with lenstrentals because it was cheaper than the other ones and I was not disappointed.
You can see some pictures taken on that occasion here: http://www.jfgout.com/08Oct2014eclipse/
"


Rating 10/10
5/5
modified review posted

"Customer support was very prompt with responses to questions and changes to my order. The equipment arrived on time, was in good condition, and worked perfectly. "


Rating 10/10
5/5
modified review posted

"Fantastic customer support, fast shipping, always arrives in time for our shoots."


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