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Full Rating Profile
  • LensRentals.com LensRentals.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 7730 Trinity Rd Ste. #110
    • Contact: support@lensrentals.com
    • Phone: 901-754-9100
    • Customer Support: 901-754-9100
    • Business Hours: 8:30 am to 5 pm weekdays
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.92/10 7.92/10
    Chance of future purchase: Rating 9.17/10 9.17/10
    Shipping & packaging: Rating 9.38/10 9.38/10
    Customer service: Rating 9.17/10 9.17/10
    Return/Replacement policy: Rating 7.50/10 7.50/10

What is this?

2,318 Customer Reviews

Rating 10/10
5/5
modified review posted

"Well let me first start by saying i didn't get the camera on the first day I rented it, the NE region was getting blasted with one of the worst storms of the year. However the customer service team promptly called me informing me of the delay and then presented me with option due to the delay. Some of the best customer service I've ever had!"


Rating 10/10
5/5
modified review posted

"Overall great experience... lens arrived as promised, performed as expected (not broken or scratched) and the people I talked to were so friendly! "


Rating 10/10
5/5
modified review posted

"Order was shipped an delivered as promised. The gear was in perfect working order and was well worth the money spent."


Rating 10/10
5/5
modified review posted

"Good customer relationships, easy to navigate website, I like
the reviews by the helmeted marvel and would like more of them with his commentary on lenses and cameras
"


Rating 10/10
5/5
modified review posted

"Excellent Service. No funny stuff. Great experience. Willl be renting from them again shortly!"


Rating 10/10
5/5
modified review posted

"I love renting from you guys! The process is so easy and too legit! Too Legit to Quit ! Customer service is literally on Point every time! "


Rating 10/10
5/5
modified review posted

"I am very happy with LensRental.com. the lens was in perfect condition and packed well. It was easy to repack and return. There was a problem with shipping (FedEx) and I had to go to the Fed Ex building to retrieve the lens. LensRental paid for the postage as a way to make the situation right. I consider that good service. They were responsive to all inquires. Great company and I will use them again. "


Rating 10/10
5/5
modified review posted

"I've rented a camera or lenses on three separate occasions. They get the product to you on time and it's in excellent condition, ready to shoot. In all cases (a D3S and 2 ea. Nikkor 24-70 f/2.8's) the equipment performed flawlessly in multi-day, heavy shooting."


Rating 10/10
5/5
modified review posted

"LOVE this service! Lens arrived right on time, in perfect working order. I used it all weekend to shoot a wedding, it worked fabulous! Put it right back in the box to return. Easy as pie! Will certainly use again! "


Rating 10/10
5/5
modified review posted

"Excellent service! I accidentally ordered two teleconverters with my lens and rather than just shipping what I had ordered, they emailed me to check if this was what I really wanted, and reduced my order accordingly. I was very impressed that they did this. Second time I have used the service and it has been excellent - great way to try equipment before buying, or to use something for a special event."


Rating 2/10
1/5
modified review posted

"Half of my shipment never showed up, which sent us scrambling one day before production. Also when we called numerous times they never called back and gave us conflicting information. I won't be using LensRentals again."


Rating 10/10
5/5
modified review posted

"LensRentals.com is absolutely amazing! My lens didn't show up until almost 7PM (at which time I wasn't home so I couldn't sign for it), but I was able to pick it up at my local FedEx office the next morning and LensRentals didn't start my rental period (5 days) until the day I actually got it! The lens I rented (Tamron 150-600mm) was in excellent condition and worked extremely well! I was also very happy to see they included a carrying case for the lens (because a lens like that doesn't fit in a camera bag). Overall, I'm very happy and will be doing business with them in the future!"


Rating 10/10
5/5
modified review posted

"It was wonderful receiving my order the day before it's requested delivery. The lenses were in pristine condition."


Rating 10/10
5/5
modified review posted

"LensRentals is phenomenal. This was my first experience with them, so I was a little nervous and did not know what to expect. The camera came in perfect condition, and it came on time. They responded to my emails very quickly and were incredibly helpful and professional. I will definitely be using them again. "


Rating 10/10
5/5
modified review posted

"As always, LensRentals offers amazing customer service! They even called after hours to ensure that my last minute rental would arrive in time for a shoot the following day. "


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LensRentals.com is a merchant member
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