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Store Rating and Reviews LensRentals.com

Homepage: http://www.lensrentals.com
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
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ResellerRatings Elite Member
  
Overall Customer Satisfaction Rating  
Six-Month Rating: 9.96 / 10
Six-Month Reviews: 203
Lifetime Reviews: 814

   


Lifetime Rating: 9.98 / 10
All Stores Avg.: 8.07
6.42 Pricing of Products and Services
9.70 Likelihood of Future Purchases
9.93 Shipping and Packaging
9.84 Customer Service
9.89 Return or Replacement
Show Reviews Read all 814 reviews below.
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
894 N Germantown Pkwy #1  
Cordova, TN 38018
customer support email:
support@lensrentals.com
phone:
901-754-9100
customer support:
901-754-9100
business hours (est):
9:00 am to 5 pm weekdays

FAX: 901-754-9103


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 LensRentals.com Customer Reviews
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Reviews 1 - 15 of 815
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Featured Customer Review
Very Satisfied
Reviewer: AKsnapper
Click Here to See the Profile for AKsnapper

6/12/09 7:08 PM
Lensrentals is a wonderful company. I could not be more pleased with their service and products. The shipping was fast both ways, they fulfilled the order quickly and were generous with the rental time period. The products were as new, worked perfectly, and were a pleasure to use. The service was friendly and helpful. The prices are extrememly competitive, including shipping and insurance, and ... Read More


Very Satisfied
Reviewer: itsgnawkley
Click Here to See the Profile for itsgnawkley

7/1/09 7:00 PM
I just purchased the Canon 50D and was headed to Costa Rica for 14 days. This was my first time using such a big lens (28-300 f/3.5-5.6) and my first trip out of the country. The shipping was quick, the packing was great and safe, and the lens was great. I took some great surfing pics and it really inspired me to continue with this company and the Canon product. Thanks for making the lenses available. My only small regret is that I didn’t rent a macro lens. I will have to test that out soon. Thanks again.  
Pierce, St. Petersburg, FL  

Very Satisfied
Reviewer: jphanning
Click Here to See the Profile for jphanning

7/1/09 2:11 PM
LensRentals came recommended to me by another photographer so when I needed a 70-200mm f/2.8 to shoot a wedding I went to them. I received excellent service and prompt communication through out the ordering/shipping process and the lens was in perfect condition. It even arrived a day early.  
 
Top notch company, and I plan on using them again in the future.  
 

Very Satisfied
Reviewer: stinefam
Click Here to See the Profile for stinefam

7/1/09 12:02 PM
I am a first-time customer of Lens Rental and wanted a telephoto lens for my African Safari. I rented a Canon 100-400mmIS which arrived in perfect condition. Shipping was prompt,and it was well packed. Rental period was very lenient - extra days both ends. The lens was recommended by Roger and was the envy of my travel mates. The photos it produced are the icing on the cake. I will use Lens Rental again. Great company!

Very Satisfied
Reviewer: JayDizzle
Click Here to See the Profile for JayDizzle

7/1/09 9:18 AM
2nd Time renting through them after trying a few different rental companies. They're rates are reasonable, their stock is phenomenal, and the customer service sets the standard. Until I can afford all the glass I want... I will continue to use them (which will be a long time).

Very Satisfied
Reviewer: frederictib
Click Here to See the Profile for frederictib

6/30/09 12:29 PM
This is the first time I have used LensRentals.com and I give two big thumbs up! I will definitely keep on using them.  
 
Frederic Tiberghien

Very Satisfied
Reviewer: Chadowe
Click Here to See the Profile for Chadowe

6/29/09 1:46 PM
We aren't professional photographers, but we realize good lenses are an important part in capturing memorable moments. I rented a lens from LensRentals.com for a trip to Hawaii, and I couldn't be more satisfied. They shipped the lens early, so I would have it when they promised. The lens was flawless, with no indication of any wear or defect whatsoever. When we returned home, I simply put the lens back in the box in which it was sent, affixed the outbound FedEx label, and dropped it off at FedEx. The entire process was painless and easy. I will be using LensRentals for every vacation or special occasion to ensure I have the perfect lens for the situation.

Very Satisfied
Reviewer: bsconner98
Click Here to See the Profile for bsconner98

6/29/09 11:40 AM
Great customer service. Everything was prompt and lense was delivered in immaculate condition. Will do business with LensRentals.com again.

Very Satisfied
Reviewer: regolux
Click Here to See the Profile for regolux

6/26/09 1:37 PM
First time customer. I'm sure it won't be the last.  
 
Lensrentals pretty much sets the standard for service and support. The gear I rented wasn't perfect but their response was outstanding. (The guy who answered the support line turned out to be the owner. It was a good sign.)

Very Satisfied
Reviewer: MaxO
Click Here to See the Profile for MaxO

6/26/09 12:28 PM
Perfect service, all the way. The rental lens was an EF500mm f/4 IS. The lens was in "as new conditon," securely packed including an aftermarket protective case, and expeditiously shipped with a more than generous time allowance. Five star, all the way.

Very Satisfied
Reviewer: AndrewJC
Click Here to See the Profile for AndrewJC

6/26/09 12:22 PM
What can I say about these guys except that they do exactly what they claim to do and with every bit of the customer service that they claim to offer. Period, end of story. They work actively to ensure that you are aware of the status of your order at every step; they remind you ahead of time when you need to return your order; they answer any question (even stupid ones) quickly and without judgment; most of all, they offer quality products for rent and are not satisfied unless you are.  
 
I would HIGHLY recommend this vendor for any photographer who needs equipment for rent, and I know I'm hardly the only photographer who would make this recommendation. I know this because they were recommended to me by the pros. I will definitely be a returning customer the next time I need to rent a piece of equipment that is unfortunately outside my purchasing budget.

Very Satisfied
Reviewer: SirFin
Click Here to See the Profile for SirFin

6/25/09 4:40 PM
This was my first experience renting a lens and through my research LensRentals.com seemed to be the best source. And, indeed, that is how it was. Absolutely great customer service! I was able to change my delivery mid-stream to allow pick-up at a FedEx facility since I wasn't going to be home on delivery day. Thank you Erin! My lens came in great shape and I captured some amazing pictures. I'm not independently wealthy so plunking down $1,500 to purchase an awesome camera lens is not an option...but spending $110 for a weeks worth of fun is! I'm already figuring out my next rental. If you're like me, there are companies that talk good service but there is something missing in the delivery...LensRentals delivers in spades! Go rent a lens today and have fun!  
 
Photography by SirFin

Very Satisfied
Reviewer: hyperpima
Click Here to See the Profile for hyperpima

6/25/09 4:10 PM
This was my first time renting and at the recommendation of a friend, I went with LensRentals.com. Every part of the process was easy, and every question I had was answered by either the webpage or email. My lens arrived on the requested date and packaging was fantastic. I will definitely be giving them my business for future rentals.

Very Satisfied
Reviewer: paulct
Click Here to See the Profile for paulct

6/25/09 1:11 PM
This is amazingly good! They have a very slick system where you can reserve your lens for a date (and check availability). It comes extremely well packaged and includes a return shipping label. Just pack it up when done and drop at fedex or kinko's.  
 
Fantastic service.

Very Satisfied
Reviewer: ha_rish
Click Here to See the Profile for ha_rish

6/24/09 9:12 PM
Excellent and quick service.  
Will definitely use them again

Very Satisfied
Reviewer: isisinc
Click Here to See the Profile for isisinc

6/24/09 4:03 PM
Excellent service. Lenses arrived on time. Their instructions on how to return was a no brainer. The equipment was in good shape. I will definitely use them in the future.

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