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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 7730 Trinity Rd Ste. #110
    • Contact: support@lensrentals.com
    • Phone: 901-754-9100
    • Customer Support: 901-754-9100
    • Business Hours: 8:30 am to 5 pm weekdays
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.00/10 7.00/10
    Chance of future purchase: Rating 7.00/10 7.00/10
    Shipping & packaging: Rating 8.50/10 8.50/10
    Customer service: Rating 5.63/10 5.63/10
    Return/Replacement policy: Rating 2.50/10 2.50/10

What is this?

2,187 Customer Reviews

Rating 10/10
5/5
modified review posted

"I have rented from you a few times this year. Always get my lenses on time or mostly the day before my start date. The equipment is always clean and in good shape. It is a pleasure dealing with you."


Rating 10/10
5/5
modified review posted

"Easy and affordable, what more could you ask for? Lens was in great shape and worked perfectly. A first rate experience from start to finish. Will definitely use again."


Rating 10/10
5/5
modified review posted

"Outstanding service, & customer support.
"


Rating 10/10
5/5
modified review posted

"This was the second time I rented camera equipment from LensRentals. customer service is top notch, I plan to rent from them again."


Rating 10/10
5/5
modified review posted

"Order came when they said it would and was packaged really nicely and set up to send back with return labels and foam padding."


Rating 10/10
5/5
modified review posted

"Arrived as promised, well-packed and on-time, no equipment issues."


Rating 10/10
5/5
modified review posted

"The rental item (a large-sensor compact camera) arrived exactly when scheduled, very protectively packed and with all accessories as specified. The ordering process and the provisions for return were effortless. The camera was in perfect working order. I have already placed another order to rent a different camera; the cost will be offset by NOT buying something that I won't keep and will ultimately have to sell at a loss. Highly recommended."


Rating 10/10
5/5
modified review posted

"I was impressed with how timely you guys are and the courtesy extension on my lens really helped out!"


Rating 10/10
5/5
modified review posted

"Fantastic customer service. Everything about the process was flawless and smooth. I look forward to renting again in the future!"


Rating 10/10
5/5
modified review posted

"The person we dealt with was very helpful as we had to delay the arrival twice. They made it happen both times with no issues. The equipment worked great and our commercial spots were a big hit, partly due to the use of the stabilizer. Shipping was easy and much appreciated. Thanks a bunch, we'll be using your service again in the ear future!"


Rating 8/10
4/5
modified review posted

"LensRentals.com really delivered. I rented a Sony A6000 and 5 lenses to conduct a field test of the Sony crop-sensor mirror-less. The camera and lenses were in excellent condition and it was apparent that the camera sensor had been cleaned prior to its shipment to me. LensRental confirmed the shipment and provided shipping information with tracking number in a very timely manner. The gear was well-packed in a camera and lens shipping bag with each item wrapped in bubble wrap, making it very easy to transfer the gear to my field bag without trying to have to keep track of individual packing boxes when it was time to ship the gear back. Return shipping was very easy.

The only thing LensRental fell down on was the final step. While they did notify me that they had received the return shipment, and that it would take a day to clean, inspect and test the gear, after two full business days and a weekend they have still not notified me that everything was either fine or that there were problems. This one item does not seem to be up to the same standards as the rest of their service, and prevented me from giving them 5-stars.
"


Rating 10/10
5/5
modified review posted

"Quick and simple service! Would definitely use again in the future."


Rating 10/10
5/5
modified review posted

"LensRentals is a very professional organization. Rentals arrive when they say they will, are in perfect working order and are easy to return. Customer service is very helpful in answering questions. I couldn't ask any more from an equipment rental company. It is pleasure doing business with them."


Rating 10/10
5/5
modified review posted

"The lens was delivered on time and performed as one would expect from a high dollar product. I would definitely rent from LensRentals.com again!"


Rating 10/10
5/5
modified review posted

"Clean gear, arrived on time, as usual. Easy return. Will definitely use again. "


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