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"I had a very good experience buying new eye frames from Lenses RX. First, I was impressed by the large selection of designer frames and their prices. I placed two orders of two-frame free-trials, received four pairs, and then found two pairs I liked very much. But first, let me say that I appreciated being able to contact a representative by phone, who then provided key details on the complete measurements of all the frames I wanted to try, and because of getting these exact measurements -- bridge width, temple length, and both vertical and horizontal measurements on the lenses -- I was able to choose frames that fit me well. After that it was a simple matter to see which ones I liked best. Next, I sent the two sets of trials back, got a refund for two pairs, and ordered the prescription lenses for the other two pairs. I have received the first pair of Burberry, from Order 27812 with the upgraded Essilor lenses, and the prescription was done exactly right. My new Burberry eye frames look great and work great. I also got the Burberry box, case, and cleaning cloth. On the second pair, I wanted to try a different color, and Lenses Rx is shipping that to me to try before I order the prescription. When ordering online from a company for the first time, it's always a gamble, but I have to say that Lenses RX provided excellent quality products at outstanding discount prices, and then gave me really good customer service, keeping me informed via emails, and also helping answer my questions on the phone. I will definitely be doing more business with them, as they have proven to be a reliable company, and I saved tremendously by buying from them rather than from a local optical shop. "
"I ordered Rx lenses for my sunglasses using my new Rx earlier this year. They came back fast with first quality Polarized lenses... at half the price of the local stores! Unfortunately, I broke the frames on those sunglasses. I sent them a new frames with the same shape, and they switched the lenses out and shipped them back to me the Same Day! I get better service and prices with LenseRx then any stores around here. Thank you for old fashioned, honest business. G. S. (Ocala, FL) "
"I would not recommend this vendor. I had sun glasses made with my regular prescription and when I got them, I could not see properly with them. I was requested by LensesRx to take the glasses to an optician to check the measurements (something that most merchants are reluctant to do) While the measurements appear to match my prescription, the vision was still blurry. The merchants I took my glasses to will not attempt to find out what is wrong, thus, if the glasses were not cut properly, there is no way to know. LensesRx asked me to send the glasses back for a refund, but they would charge me $20 to remove the lenses and $10 for shipping. I am out $30 and no glasses. Not a very pleasant experience. I will never use them again."
"My service from LensesRX seems to be quite a bit better then my service from Reseller Ratings. This is the second time I am attempting to leave a review and this time I expect that you will get it right. This is real simple.......The folks at LensesRX "get it". They know what they are doing and it shows. From customer service to the lab, to shipping, everything just seems to click. I was quite surprised with my first call as the representative took quite a bit of time to answer my questions and allay my fears about doing something as delicate as lenses through the mail.They kept me informed throughout the entire process and any additional questions that I had were answered immediately and professionally.I would not hesitate to recommend LensesRX to anyone. I like doing business with a company that not only appreciates my business but shows it.As I said earlier, these guys "get it".......and it shows."
"I'm extremely pleased with my new glasses from LensesRX. I sent my own frame, for a second pair of glasses, and sent a scan of my prescription. The glasses I received were absolutely perfect in every detail and specification I ordered. I popped them on and saw perfectly. The 25% off was icing on the cake. Highly recommended."
"I would like to thank all who participated in making my new eye glasses. These are by far the best glasses I have had in years. I will definitely buy again. Thanks to all of you.Regards,L. Schmelter"
"I am VERY happy with my purchase of Rx sunglasses. Crafting sunglasses to fit a prescription is an art. I know as I live in California and have several pair. In this situation the prescription was spot on. They managed to match the light grey polarized lens of the original to the Rx perfectly. The lenses fit into the frames perfectly; they're oversize stunner style lenses with curved surfaces. I was a bit hesitant however saving $250 over my optician for Rx sunnys was a no brainer. Not all places are that careful. I have experience terrible craftsmanship. One optical shop they glued my lenses into the frame! "
"fast and reasonably priced. forget about brick and mortar eyeglass retailers. these guys are on point. "
"Thank you LensesRX for the great job you did putting prescription lenses in my 'O' sunglasses. They see great and look great. I will enjoy them for years to come while participating in various Motorsport events and trips that I take. I ride a motorcycle and participate in Porsche Club track events. They are the perfect driving glasses; large distance field for the road ahead with a clear sharp view of the instrument cluster at a glance. I can't wait till the next Porsche Club meeting to tell all my friends about y'all. Best regards,Craig"
"Sent them my own frame to put new lenses in it - it came back broken due to improper packaging. They asked me to send it back for repair - repaired it bad and asked me to send it to them again promising to repair again otherwise send it back to me with full refund. Once they received the frame they removed their lenses (they never said they will do it!) and sent me back broken empty frame - result - NO FRAME, NO LENSES. They did refund their proce. Conclusion - stay away from this service."
"They turned my old frame into new by helping me put new lenses into it in a timely manner.Their staff are courteous and are ready to answer your question.You are the best of all."
"Extremely happy with the prices, quality and service. Used my own frame. With my very strong progressive lens prescription, I would not have been able to afford to make my lenses as thin as possible, never mind the extras I ordered (scratch coat, AR, Transitions, etc.) I also ordered Transitions Xtreme lenses for my daughter (she also had her own frame.) They turned out great; she loves them.In addition, my questions were answered promptly and helpfully. I would recommend LensesRX highly."
"Wow! I am really impressed with the professional and quick service I received for my replacement lenses! I was notified at every step in the process and when I had questions I was answered promptly. I chose lenses with crizal coating and could not be happier with my purchase, which is half of what I would have paid at the chain store I normally frequent, if they even offered crizal. I would recommend and will definitely be a life long customer!!!! "
"Horrible customer service. Frames deemed out of stock after purchase made. Had to open a dispute/claim with paypal to receive refund. Demeaning emails recieved from LenesesRX telling me they would give no refund until I ended dispute with paypal (against paypal policy)LensesRX will not communicate with paypal. I was told they will let it go until paypal makes a default refund since they have froze the account. Very untrustworthy seller. Still waiting on refund....."
"I'm very happy with LensesRX's great customer service when I had questions, turn around time was quick, and my new glasses are perfect! And their prices for lenses are the best on-line. I will definitely return to LensesRX in the future for all my eyeglass needs. Thank you"
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