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posted Sep-14-2010 “This is Gennadiy Ryklin, the owner of LensTerminal. The customer ordered a Canon 300mm f/2.8, which we have two copies of at the moment. Due to a delay with UPS, the lens we were to ship him did not make it out to us in time from another customer and we notified the customer instantly. The customer sounded content with a full money back refund, as well as a discount on his next order. We also contacted the customer to let him know we could Next Day Air AM the lens to him on location, for free. I was told it wasn't a big deal, and he'd take the refund. The customer then requested a 400mm lens which was out of stock instead, after the refund was processed.
I would like to think that our hundreds of other happy customers are aware we do carry an extensive inventory. We tried to make this customer as happy as possible, however he wasn't willing to budge - and there is nothing I can do about that. We have fan mail we receive as a tribute to this (on our Facebook fan page) - as we have one of the highest availability rates in the industry.
Sir, you are obviously biased due to your unsatisfactory experience with our company and I tried to make it up to you several ways. You will be hard pressed to find a company with Canon 300mm f/2.8 lenses just sitting around, and unfortunately all of ours were out. That doesn't mean we don't have a dozen copies of some of the most popular lenses in stock like the 24-70 and 70-200. I'm sorry you had a negative experience but we have hundreds of happy customers to this day. I hope you can come back as a happy customer in the future.”
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posted Sep-01-2010 
This review was modified by 
![Share](javascript:share_rating({"review_body":"Great Selection of Canon Products at a competitive rental price. Easy and Flexible to work with. Would use them again","link":"http:\/\/www.resellerratings.com\/store\/LensTerminal\/comment\/603309#comment603309","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/LensTerminal.jpg","store_name":"LensTerminal.com","username":"New England User","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a rental lens days out for a job, got a phone call the night before my flight. No lens, tried to substitute twice with no luck. This really has put me in a bind for my job. They have obviously no inventory, never again. Go with another company it might cost more but you won\u0027t get left stranded with no lens the day before the job!!!!!! Never again.<br><br>In response to the \u0022owners\u0022 reply. You offered no discount, you called the night before pick up, you could not furnish me with three more options, you have no inventory obviously. Why are you refered to as a \u0022reseller\u0022. Go with a professional company such as Lensrental.com","link":"http:\/\/www.resellerratings.com\/store\/LensTerminal\/comment\/603107#comment603107","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/LensTerminal.jpg","store_name":"LensTerminal.com","username":"skinnywater","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I rented a Nikon 24-70 2.8 and an SB-600 for a friends wedding. There was a mix up and they didn\u0027t ship the order on time, but Gennadiy really made it right and I got the lens and flash in time. The wedding went great and I know the couple will be very happy. I would not hesitate to order from lensterminal.com again in the future. ","link":"http:\/\/www.resellerratings.com\/store\/LensTerminal\/comment\/598036#comment598036","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/LensTerminal.jpg","store_name":"LensTerminal.com","username":"bschwanda","rating":"5"}, "single");){kind=link}
"Ordered a lens from LensTerminal.com for a project. The lens was shown 'In Stock'. I never got any info from LensTerminal.com about my order status. It took several attempts to contact someone at LensTerminal.com and when I did they said that the Lens I needed was 'Out of Stock Permanently'. They charged my card immediately upon my placing the order, but say it will take 2-3 days to return my money.
Bad business practices!
Bad website design/maintenance!
Bad customer service!
DO NOT do business with this company if you depend on rental gear to do professional photography."