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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Lens.com Lens.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: Lens.com, Inc. P. O. Box 366Louisiana, MO 63353Why Pay More for Contact Lenses?
    • Contact: Service@Lens.com
    • Phone: 1-800 LENS.COM (536-7266)
    • Customer Support: 1-800 LENS.COM (536-7266)
    • Business Hours: Mon to Fri (7:00 AM to 9:00 PM CST)Sat (8:00 AM to 4:00 PM CST)
    • Fax: 1-573-754-5200

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.89/10 7.89/10
    Chance of future purchase: Rating 7.26/10 7.26/10
    Shipping & packaging: Rating 8.16/10 8.16/10
    Customer service: Rating 6.92/10 6.92/10
    Return/Replacement policy: Rating 5.83/10 5.83/10

8,724 Customer Reviews

Rating 10/10
5/5
modified review posted

"Very happy with contacts at a fair price ."


Rating 10/10
5/5
modified review posted

"I was very happy with the service from Lens.com

They were very efficient with my order and it came in a timely manner.

I will be ordering from them again.
"


Rating 10/10
5/5
modified review posted

"Great price and great service "


Rating 10/10
5/5
modified review posted

"Great service. Can improve delivery time."


Rating 10/10
5/5
modified review posted

"My contact lens came early! :)"


Rating 2/10
1/5
modified review posted

"I called on three different occasions before my order was properly processed. On the first occasion, I placed the order (and was/am a first-time user of your site). At that time, I inquired if I would receive a discount (i.e. not pay for shipping) since I was a first time customer, and I was told no. After getting my confirmation email, I noticed on your website that you were waving shipping for first time buyers, yet I had not received this benefit when calling just the previous day. In addition, my street address was incorrect --- it was not even close! So, I called a second time to ask about waving the shipping, and after being placed on hold, I was finally granted that. During the same call, I indicated the address was wrong and provided the correct street address. After this call, I received a confirmation email. I had not viewed it until a couple days later and when I did, I noticed that the address was wrong again!! It was not changed from the original incorrect address. When I called a third time, the order was shipped so you had to send out a new order to the correct address. I finally received my order but it was much later than what I originally planned for and only after the micro-managing I had to go thru to have it properly expedited. Your prices are not that good that it's worth the Inconvenience."


Rating 10/10
5/5
modified review posted

"I love it that you send your customers confirmations of the purchase by email .This time my order came in quick thought i would mentioned this.

Maria
"


Rating 10/10
5/5
modified review posted

"Convenient and I saved money. You can't beat that."


Rating 10/10
5/5
modified review posted

"I love Lens.com. Been using them for years. Excellent customer service. Orders are always filled & shipped promptly."


Rating 10/10
5/5
modified review posted

"Very easy to order, and my order was delivered quickly. "


Rating 10/10
5/5
modified review posted

"Quick and easy with fast delivery."


Rating 10/10
5/5
modified review posted

"Very prompt, easy to use online site."


Rating 10/10
5/5
modified review posted

"I have been wearing contacts for a very long time and lens.com has been the best buying experience ever! I was skeptical at first ordering online, but now I will never do it any other way than through lens.com! Fast shipping and ordering! The staff over the phone was also very informative and pleasant! "


Rating 10/10
5/5
modified review posted

"prompt delivery and verification of prescription"


Rating 10/10
5/5
modified review posted

"I was very happy to receive my lenses so quickly. I was unaware that I was on my last pair so I'm very appreciative for the efficiency of the process. Thanks again. "


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Lens.com is a merchant member
Lens.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,852 merchant members.