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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Lens.com Lens.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: Lens.com, Inc. P. O. Box 366Louisiana, MO 63353Why Pay More for Contact Lenses?
    • Contact: Service@Lens.com
    • Phone: 1-800 LENS.COM (536-7266)
    • Customer Support: 1-800 LENS.COM (536-7266)
    • Business Hours: Mon to Fri (7:00 AM to 9:00 PM CST)Sat (8:00 AM to 4:00 PM CST)
    • Fax: 1-573-754-5200

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.72/10 6.72/10
    Chance of future purchase: Rating 6.09/10 6.09/10
    Shipping & packaging: Rating 5.38/10 5.38/10
    Customer service: Rating 5.21/10 5.21/10
    Return/Replacement policy: Rating 2.50/10 2.50/10

9,637 Customer Reviews

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Verified Customer
Rating 2/10
1/5

"Did not deliver correct prescription. Tried to double the price and then refunded credit for future purchase instead of back on the card as I requested."


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Verified Customer
Rating 10/10
5/5

"Website was easy to navigate and order from. My contact brand discontinued my preferred contacts and Lens.com notified me to get more before they ran out for good!"


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Verified Customer
Rating 10/10
5/5

"Lens.com always delivers. I actually made a mistake on the latest script, and they took the order back, with an open box. We do not intend to buy anywhere else!"


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Verified Customer
Rating 10/10
5/5

"I love lens.com. Website's awesome. It's super easy & they have wonderful prices. "


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Verified Customer
Rating 10/10
5/5

"I received my lens quickly without any hassle."


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Verified Customer
Rating 10/10
5/5

"inexpensive lenses and reliable website!"


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Verified Customer
Rating 10/10
5/5

"I am very pleased with the service and price of contacts at Lens.com. I will purchase contacts from them in the future."


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Verified Customer
Rating 10/10
5/5

"Quick turnaround and good value."


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Verified Customer
Rating 10/10
5/5

"We are very satisfied with the experience of ordering the contacts online from Lens.com, and have done so, for the past two years without any problem . Thank you Lens.Com"


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Verified Customer
Rating 10/10
5/5

"Easy to order, prompt delivery and easy to upload prescription. Very competitive pricing. I will definitely be a return customer!"


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Verified Customer
Rating 10/10
5/5

"They did what they said they would do at a good price. What more can you ask for..."


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Verified Customer
Rating 10/10
5/5

"Very quick and easy. Great customer service ."


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Verified Customer
Rating 10/10
5/5

"I was thrilled to find my lenses on line and the cost was much less than at the eye doctor's. The ordering process was fast and easy and help was readily available when I needed it. Thanks so much!!"


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Verified Customer
Rating 10/10
5/5

"great shipping and packaging! Thank you."


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Verified Customer
Rating 10/10
5/5

"delivered earlier than expected."


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Lens.com is a merchant member
Lens.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,716 merchant members.