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  • Lens.com Lens.com Elite Status
    • Address: Lens.com, Inc. P. O. Box 366Louisiana, MO 63353Why Pay More for Contact Lenses?
    • Contact: Service@Lens.com
    • Phone: 1-800 LENS.COM (536-7266)
    • Customer Support: 1-800 LENS.COM (536-7266)
    • Business Hours: Mon to Fri (7:00 AM to 9:00 PM CST)Sat (8:00 AM to 4:00 PM CST)
    • Fax: 1-573-754-5200

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.92/10 8.92/10
    Chance of future purchase: Rating 8.15/10 8.15/10
    Shipping & packaging: Rating 8.10/10 8.10/10
    Customer service: Rating 8.00/10 8.00/10
    Return/Replacement policy: Rating 4.38/10 4.38/10

11,531 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-26

"Great service and it came within a week very pleased and they had the best price I could find!"


Rating 2/10
1/5
2016-07-26

Tried to scam me

"Wish I could give negative stars.
Bought a 20 groupon for 40 worth.
Went to order and it was somehow MORE expensive for me to order with the groupon then without. I was paying an extra 25 dollars to use my own groupon that was supposed to be worth 40 dollars!! Unnaceptable. I asked the manager why they have this groupon if it costs more to use it than not and she had no answer.

Use a company that doesn't try to scam you like 1800contacts. I asked them if they could beat their price and they did. Only by 2% but still.
After spending all day cancelling orders with Lens.com and groupon, I can say I will never use there company again and suggest everyone else to beware of their scamming and deceiving techniques.
"

This review was modified by Katihendx on July 26 2016 03:50:01 PM

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Verified Customer
Rating 10/10
5/5
2016-07-26

Very pleased

"Fast delivery, great prices, super easy to order even the first time. The upload RX feature was very helpful!"


Rating 2/10
1/5
2016-07-26

Best Price Guaranteed!

"Was looking at re-ordering some contact lens when I decided to price check. I found them for $6 a box cheaper but wanted to try and keep my business with Lens.com. Looked around their site and found their "Best Price Guarantee" so I said alright, they'll make this right. I hoped on their chat and was informed they will not price match. So their best price guarantee is neither the best price nor guaranteed. Total bogus and extremely disappointed!"

This review was modified by cncgriffin on July 26 2016 01:10:47 PM

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Verified Customer
Rating 10/10
5/5
2016-07-26

Fast Shipping!!!

"My contacts were shipped and delievered way earlier then expected. It is exactly what i paid for, definetly will continue to get my contacts here. Great service with affordable prices!!!"


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Verified Customer
Rating 10/10
5/5
2016-07-26

Great all around!

"Such a better deal than other online contact lens stores!"


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Verified Customer
Rating 10/10
5/5
2016-07-26

Eye of a deal!

"Price was great. Received quickly."


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Verified Customer
Rating 10/10
5/5
2016-07-26

"My contacts arrived very timely and at a good price. Thanks, "


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Verified Customer
Rating 10/10
5/5
2016-07-26

Clearly a good company

"Best price & quick delivery! I like being able to email a picture of my perscription."


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Verified Customer
Rating 10/10
5/5
2016-07-26

Satisfied!

"Fast service. Great price. Will order again... "


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Verified Customer
Rating 10/10
5/5
2016-07-26

First time customer very happy will be back

"Everything as expected, received my lenses quickly and customer service is great."


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Verified Customer
Rating 10/10
5/5
2016-07-26

Value

"The order process was easy. The price of my lenses was less than the other E-tailers. I received my order in less than a week. I'll be back."


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Verified Customer
Rating 10/10
5/5
2016-07-26

Great price; quick shipping

"Thank you for providing this service to us. Your prices were the best on the internet and my lenses shipped and arrived very quickly. "


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Verified Customer
Rating 10/10
5/5
2016-07-26

Hands Down - Best Price Around

"I have been wearing contacts for over 20 yrs and this was my first time to order online. I went to my Dr.'s office to order and they wanted to charge me $50+tax for ONE box. They used to charge $35+tax. (I wear Acuve lenses.) It was just the motivation I needed to shop for a better price!!

I went online and found Lens.com. It was super easy. I placed my order, faxed a copy of my prescription to them, and had my lenses in the same amount of time as my Dr.'s office would have.

For TWO boxes, plus shipping, it was still $10 cheaper than buying ONE from the Dr.
"


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Verified Customer
Rating 10/10
5/5
2016-07-26

"fast service- best prices anywhere!"


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