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Ratings Rating
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Full Rating Profile
  • Rating 9.45/10 6,134 reviews

    9.45 / 100
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    Lens.com is a merchant member
    Lens.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,877 merchant members.
  • Lens.com contact information

    • Address: Lens.com, Inc. P. O. Box 366Louisiana, MO 63353Why Pay More for Contact Lenses?
    • Contact: Service@Lens.com
    • Phone: 1-800 LENS.COM (536-7266)
    • Customer Support: 1-800 LENS.COM (536-7266)
    • Business Hours: Mon to Fri (7:00 AM to 9:00 PM CST)Sat (8:00 AM to 4:00 PM CST)
    • Fax: 1-573-754-5200

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review profile

    Product & services pricing Rating 8.21/10 8.21/10
    Chance of future purchase: Rating 8.78/10 8.78/10
    Shipping & packaging: Rating 8.75/10 8.75/10
    Customer service: Rating 8.45/10 8.45/10
    Return/Replacement policy: Rating 8.41/10 8.41/10

All 6,134 Customer Reviews

Rating 10/105/5
modified review posted

"Simple ordering process, prompt delivery.."



Rating 10/105/5
modified review posted

"The re-order form they sent me got me directly to their website and the checkout process. Simple, Fast, Easy. "

Rating 4/102/5
modified review posted

"Good prices but I had some troubles with order & shipping. Finally everything turned out fine."

Rating 6/103/5
modified review posted

"I've been a buying contacts from lens for the past 7 years. When I finally decide to purchase 8 picks of contacts to get the rebate, the process is ridiculous. Its almost like they fooled me! I honestly was going to quit buying from lens.com then and there. Make it a easier process for your customers instead of throwing them through all these jumps and holes. "

Rating 8/104/5
modified review posted

"i now have about a two year supply of contacs. My prescription changed after I only used a little more than half my last order, in both eyes. The new lenses take about a week or more to arrive, but I got them."

Rating 10/105/5
modified review posted

"on time, as promised, is this 25 characters yet?"

Rating 6/103/5
modified review posted

"It's easy to order, but a specific dollar amount to qualify for free shipping would be a lot better. "

Rating 10/105/5
modified review posted

"Your overall satisfaction with was very good"

Rating 10/105/5
modified review posted

"The lenses I needed were about half the price that 1800 contacts was asking. Great price and fast shipping. I will definitely be ordering from Lens.com again. "

Rating 10/105/5
modified review posted

"very fast, fair price, order came as instructed. all good"

Rating 10/105/5
modified review posted

"Great experience! Lens.com has amazing customer service, unbeatable prices, and fast shipping and delivery!"

Rating 10/105/5
modified review posted

"Always reliable. Good cost for the money."

Rating 10/105/5
modified review posted

"Very quick! Thank you.

I'm worried at your handling fees though, I might have to price check for the next time. (first time in 6 years)
"

Rating 10/105/5
modified review posted

"Very satisfied, I recommend"

Rating 8/104/5
modified review posted

"The shipping is expensive."