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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: Lens.com, Inc. P. O. Box 366Louisiana, MO 63353Why Pay More for Contact Lenses?
    • Contact: Service@Lens.com
    • Phone: 1-800 LENS.COM (536-7266)
    • Customer Support: 1-800 LENS.COM (536-7266)
    • Business Hours: Mon to Fri (7:00 AM to 9:00 PM CST)Sat (8:00 AM to 4:00 PM CST)
    • Fax: 1-573-754-5200

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.42/10 7.42/10
    Chance of future purchase: Rating 8.06/10 8.06/10
    Shipping & packaging: Rating 8.20/10 8.20/10
    Customer service: Rating 8.18/10 8.18/10
    Return/Replacement policy: Rating 8.75/10 8.75/10

6,880 Customer Reviews

Rating 2/10
1/5
modified review posted

"Order shipping process is far too slow. My orders - both a regular shipping and an overnight order (placed because the other order wasn't showing up on time) - both spent nearly two days "In Fulfillment". Unacceptable."


Rating 8/10
4/5
modified review posted

"Easy to order. Timely delivery. Wouldn't mind a bit lower price though. Otherwise, good service."


Rating 10/10
5/5
modified review posted

"Very fast and easy!! I love this website!"


Rating 10/10
5/5
modified review posted

"your service was excellent. Thanks for the speedy delivery."


Rating 10/10
5/5
modified review posted

"Very easy to order, prompt shipment, competitive prices. Will use again! "


Rating 10/10
5/5
modified review posted

"This was my first time ordering from an on-line contact lens provider. It was so fast and easy! The price was great too! I checked 2 other sites, and Lens.com had the best price. I will use them again, and for my daughter too."


Rating 10/10
5/5
modified review posted

"easy&simple.very satisfied"


Rating 10/10
5/5
modified review posted

"I have been ordering my contact lenses through Lens.com, and I might say I'm very satisfied with the service and prompt delivery of my contacts. I would recommend it to a friend."


Rating 10/10
5/5
modified review posted

"Very easy, convenient, and fast. No issues whatsoever."


Rating 10/10
5/5
modified review posted

"Delivery was very fast. Color, fit, and prescription perfect. The red vampire lenses have a very slight pink peripheral tint to vision, this quckly becomes background and un-noticeable. Comfortable for the 6 hours they were worn."


Rating 8/10
4/5
modified review posted

"Shipping a little in the slow side."


Rating 10/10
5/5
modified review posted

"Fast and easy website to fill in prescription and place order. Fast shipping and good prices."


Rating 10/10
5/5
modified review posted

"Everything was easy to order."


Rating 10/10
5/5
modified review posted

"Very impressed with how simple the process was and how quickly I received my contacts."


Rating 10/10
5/5
modified review posted

"Reasonable service, quite automated. Very good pricing."


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Lens.com is a merchant member
Lens.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,878 merchant members.