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e.g. Such as Newegg | browse by category or see best/worst

Stores > Lens.com
  • Lens.com Lens.com Elite Status
    • ADDRESS
      63353
    •  
    • BUSINESS HOURS
      Mon to Fri (7:00 AM to 9:00 PM CST)Sat (8:00 AM to 4:00 PM CST)
      GENERAL PHONE
      1-800 LENS.COM (536-7266)
      FAX
      1-573-754-5200
    • SUPPORT EMAIL
      Service@Lens.com
      SUPPORT PHONE
      1-800 LENS.COM (536-7266)

    Payment options

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    • checkmark icon American Express
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    • checkmark icon Money Order
    • option not available COD
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    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.19/10 9.19/10
    Chance of future purchase: Rating 9.27/10 9.27/10
    Shipping & packaging: Rating 9.20/10 9.20/10
    Customer service: Rating 8.98/10 8.98/10
    Return/Replacement policy: Rating 9.03/10 9.03/10
Voice your opinion! Review Lens.com by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-04-26

Quick and Easy!

"Chose Lens.com due to price of product - was a fast-shipped, accurate sale at a great price."


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Verified Customer
Rating 10/10
5/5
2017-04-26

Exceptional customer service!

"After ordering 4 boxes of contacts for a new prescription to help with astigmatism I discovered that I couldn't wear them - eye reacted badly. Lens.com immediately emailed a return label and expedited the shipping of my replacements. Great experience, in all aspects."


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Verified Customer
Rating 10/10
5/5
2017-04-26

Timely and great price

"No issues. lowest price I could find"


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Verified Customer
Rating 10/10
5/5
2017-04-26

Most reasonable site

"Searched multiple sites for the best price for my contacts and this one took the cake by a long run. Shipping was faster than quoted."


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Verified Customer
Rating 10/10
5/5
2017-04-26

Great!

"They followed up with my doctor quickly and got me my contacts within a week. They were also much cheaper than the other sites!"


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Verified Customer
Rating 10/10
5/5
2017-04-25

Pmalin's review

"Your procedures to assist and getting contacts In a timely fashion were great! "


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Verified Customer
Rating 6/10
3/5
2017-04-25

Awesome

"Really easy to order and came in the mail fast."


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Verified Customer
Rating 10/10
5/5
2017-04-25

I got my lens cheaper, ordering was easy and they were delivered fast.

"Loved it, will be recommending lens.com to family and friends "


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Verified Customer
Rating 10/10
5/5
2017-04-25

Awesome

"Great communication. Excellent service and fast delivery. "


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Verified Customer
Rating 10/10
5/5
2017-04-24

Great!

"Fast, well padded delivery"


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Verified Customer
Rating 8/10
4/5
2017-04-24

New customer...

"First time customer. Delivery was slow, but ok."


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Verified Customer
Rating 10/10
5/5
2017-04-22

Good

"Fast shipping, good prices"


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Verified Customer
Rating 10/10
5/5
2017-04-21

Thanks

"No problems, prescription verifies quickly, received contacts on time "


Rating 2/10
1/5
2017-04-21

Horrible customer service

"I ordered contacts on Wednesday mid afternoon. I was not aware that the company charged in USD as I saw the charge on my credit card, so I decided to cancel the next day. Moreover, on their website, they claim they will not ship any contacts without a prescription. When I called customer service, the agent said she could not cancel my item because she stated that it was "in process", but I had not sent in my prescription yet. So, I asked her how they were in process when I hadn't sent in the prescription and why I could not have canceled if they have not been sent yet. The customer service agent could not even tell me if they were going to be shipped or anything about my order. When I told them they were going against their rules and the law the agent then changed her reason for being unable to cancel the order...She said she could not cancel the order because they had charged my card already. Moral of the story this company is scammy and gave me the run around yesterday for over an hour to do a really simple customer request. I will not be ordering from lens.com ever again and I think you would be wise to avoid them as well. "


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Verified Customer
Rating 10/10
5/5
2017-04-21

Gotta get your contacts from here

"Much cheaper then everyone else and it arrived timely."


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