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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: Lens.com, Inc. P. O. Box 366Louisiana, MO 63353Why Pay More for Contact Lenses?
    • Contact: Service@Lens.com
    • Phone: 1-800 LENS.COM (536-7266)
    • Customer Support: 1-800 LENS.COM (536-7266)
    • Business Hours: Mon to Fri (7:00 AM to 9:00 PM CST)Sat (8:00 AM to 4:00 PM CST)
    • Fax: 1-573-754-5200

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.64/10 7.64/10
    Chance of future purchase: Rating 8.24/10 8.24/10
    Shipping & packaging: Rating 8.29/10 8.29/10
    Customer service: Rating 8.33/10 8.33/10
    Return/Replacement policy: Rating 9.00/10 9.00/10

6,823 Customer Reviews

Rating 10/10
5/5
modified review posted

"Thank you for your quick response to my order and will be ordering more very soon!"


Rating 8/10
4/5
modified review posted

"My son is happy with his contacts. They came via mail within a week, easy to order, happy with them."


Rating 10/10
5/5
modified review posted

"Simple to order, low shipping charges and quick delivery!"


Rating 10/10
5/5
modified review posted

"All is well and the service was handled in a competent way . Thank you ."


Rating 10/10
5/5
modified review posted

"Ordering was simple, I received the product a little early, very easy process. I will definitely use again. (This was my second order through Lens.com)"


Rating 10/10
5/5
modified review posted

"The website was easy to navigate and the turnaround time for delivery was excellent. Thank you!"


Rating 10/10
5/5
modified review posted

"Ordering was easy online. Emails from Lens.com to confirm purchase was received almost immediately and then follow up emails confirming shipping dates were received. My contacts arrived earlier than than they were supposed to and I'm very pleased with their service and look forward to working with them. Thank you Lens.com!"


Rating 8/10
4/5
modified review posted

"outer box was smashed but product was in good condition"


Rating 10/10
5/5
modified review posted

"Filling out the order was very easy and delivery was prompt."


Rating 10/10
5/5
modified review posted

"Had a little trouble during on line check out because the free shipping wasn't applied but quick call to the company's customer service dept and problem solved. Lenses arrived when promised, order was correct and I saved almost 50% by not purchasing thru my eye doctor. Plus they called my doctor to verify prescription so I didn't need to fax it to them. Definitely will use lend.com again!
Elizabeth Z- Austin TX
"


Rating 10/10
5/5
modified review posted

"Exactly what I ordered with quick delivery"


Rating 10/10
5/5
modified review posted

"This was my first purchase and I never heard of this company before. I usually buy my contacts at 1800contacts and I was spending way too much. So I checked out all the reviews and I liked what they said. I loved how much money I saved and my contacts came in a lot earlier than they were suppose to come. I loved it!! I am a very happy customer :) "


Rating 10/10
5/5
modified review posted

"I like being able to track the order - everything was on time and accurate. I did miss the fact that a lens case was not included this time. A person can never have enough lens cases."


Rating 10/10
5/5
modified review posted

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Rating 4/10
2/5
modified review posted

"Took longer than the "projected" delivery date. I understand that once it leaves their facility it may be out of their control but it still annoys me."


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Lens.com is a merchant member
Lens.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,882 merchant members.