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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Lens.com Lens.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: Lens.com, Inc. P. O. Box 366Louisiana, MO 63353Why Pay More for Contact Lenses?
    • Contact: Service@Lens.com
    • Phone: 1-800 LENS.COM (536-7266)
    • Customer Support: 1-800 LENS.COM (536-7266)
    • Business Hours: Mon to Fri (7:00 AM to 9:00 PM CST)Sat (8:00 AM to 4:00 PM CST)
    • Fax: 1-573-754-5200

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.11/10 7.11/10
    Chance of future purchase: Rating 7.00/10 7.00/10
    Shipping & packaging: Rating 6.88/10 6.88/10
    Customer service: Rating 6.41/10 6.41/10
    Return/Replacement policy: Rating 5.00/10 5.00/10

9,188 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5

"Ordering was SUPER EASY! Delivery was fast and accurate. "


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Verified Customer
Rating 10/10
5/5

"Fast and easy!! All the work was done for me. All I had to do was click
"Reorder"!
"


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Verified Customer
Rating 10/10
5/5

"I did not know about Lens.com until I saw a commercial on tv for the service. I am fairly new to wearing contacts and have recently realized that I have been over paying for them in the optic offices. I had been comparing prices on the internet and when I saw the ad for Lens.com I wanted to do another comparison. Your service ended up being the best price. The lenses were delivered on time and I really appreciated my experience.
Thank you very much, I will be ordering again in the future!
"


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Verified Customer
Rating 10/10
5/5

"Fast, easy and well priced. "


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Verified Customer
Rating 10/10
5/5

"I simply placed the order using my phone, it took only a few minutes, and within a week my lenses were delivered. Easy."


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Verified Customer
Rating 10/10
5/5

"I am satisfied with quick arrival. I have not opened box but
It seems to be in same box as I received in prior shipments.
"


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Verified Customer
Rating 10/10
5/5

"Very easy quick process. No problem in finding what I was looking for and delivery was in even before time said. I would definitely continue to order my contacts through lens.com. "


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Verified Customer
Rating 10/10
5/5

"I appreciate the timely delivery of the order."


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Verified Customer
Rating 10/10
5/5

"very pleased w price n contacts n speed that I got them"


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Verified Customer
Rating 10/10
5/5

"Easy, fast ordering. They confirmed my Rx in 24hrs. "


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Verified Customer
Rating 10/10
5/5

"Excellent service. Will order again in future. Thanks!"


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Verified Customer
Rating 10/10
5/5

"Super easy to order on their website and I had my contacts in just a few days. I saved a lot by ordering with Lens.com and will definitely order more in the future. Great customer service combined with outstanding pricing!"


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Verified Customer
Rating 4/10
2/5

"Regardless of free shipping, the SmartPost shipping (Fedex and US Postal Service) is absolutely the worst shipping service available. The initial shipping time says 7-10 days, then on the 10th day, it's another 2 days for the US Postal Service to deliver. There is no tracking available after Fedex hands it off and neither of them seem to care whether the package ever makes it. This will make me go back to ordering from 800-Contacts or my optometrist."


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Verified Customer
Rating 10/10
5/5

"As always, Lens.com had the best prices I could find and their delivery was on time. The process to order is simple, even when they had to get my new prescription."


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Verified Customer
Rating 10/10
5/5

"Great service and low price "


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