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"Very fast fulfillment, esp if you aren't building a custom PC. Good email alerts and Web site with shipping status. The est. ship date tends to be very conservative, with a 1 week estimate turning out to be shipping the very next day. I can't comment on the returns or warranty experience though. My order was slightly delayed b/c billing address on CC and ship address were different. The Lenovo.com Web site asked me to reigster my shipping address with my CC company before placing the order, which I did. But the order still was put on hold over the weekend until manually verified. I had a personalized item on my order and the person entering the work order called me to verify the spelling, which I thought was impressive. Other than that the order experience is highly automated if you use the Web site, which I liked. There is also 24/7 free support during the warranty period."
"I placed an order for a Belkin DVI(f)/VGA(m) adapter which was immediately acknowledged and very quickly shipped. The adapter price was good and the shipping cost was great."
"Ordered notebook from website. Arrived in 9 days, exactly as ordered. Excellent machine, good price. No delays or questions asked about order. Minor setup problem (my fault). Tech support in Atlanta Georgia was friendly, polite and extremely helpful in resolving the problem. An all around positive experience."
"Ordered a Thinkpad from Lenovo on March 11, said ships in 1-2 weeks. Order went into processing and shipped three days later.. It fairly flew across the world, and arrived at my door March 17.
Spectacular service and great coupons to purchase with. The computer booted right up.. no errors. I notice the other bad reviews but my experience was all good. "
This review was modified by cadillakin on March 18 2008 12:00:53 PM
"Excellent, great discount and got the computer several days sooner than expected. The T61 ordered is extremely well built and has been running great! Very happy with the options, service, product, and speed. "
"Ordered a 15" wide screen Thinkpad T61. Was able to get another 5% off on the laptop from calling customer service. Shipping status said the laptop would arrive on the 20th, yet it shipped using 2 day UPS (payed for free ground shipping) and arrived on the 13th (would have arrived on the 10th if I was there to receive the package from UPS). So far the laptops works beautifully and seems sturdy. Will keep Lenovo in mind for laptop purchases in the future."
This review was modified by Forevame7189 on March 21 2008 09:18:54 PM
"I ordered an Ideapad Y710 from them recently. I wasn't entirely sure if it was a good idea because of how new this line of laptops is and I was able to find few reviews online. I'm glad I did though, the laptop has performed amazingly so far. When placing my order, the Lenovo customer chat service was very helpful in answering my questions (though some of their representatives themselves didn't know all the answers because the are not yet familiar with the Ideapad line). I selected ground shipping for my order, and they actually got it to me about 5 days earlier than they predicted. I am very satisfied with my Lenovo experience and I would definitely buy from them again."
"I am a webhost systems admin, I manage over 750 web servers for a living. I ordered a Lenovo Y730 model notebook direct from their website a few hours ago so I will have to post my customer care experience later. For now, I wanted to say, after shopping for 3 weeks from all the other companies (dell.com, hp.com, gateway.com, toshiba.com, usa.asus.com, acer.com, alienware.com, and a few custom laptop building websites) I found the most feature packed laptop I have ever seen. I went again to the other companies mentioned to use their custom configuration pages to try and re-create what the Y730 offers, only to find that the price went WAY OVER $3000 and I was still missing 10+ features that I get with the Y730 AND I took the 3 year warranty with the 3 year accidental damage coverage and still paid under $1200 for a notebook that offers features that the "Big Brands" cannot for ANY price. I showed the specs to fellow admins, and technicians and 4 were convinced the specifications could not be matched, mainly because no one offers them, and IF they did it would ring up a bill of well over $10,000 to get the same. I have owned Dell laptops, HP/Compaq, I have serviced hardware of all of the companies I mentioned, and I have setup thousands of computer systems from Desktops to Rack mounted web servers: I must say, you won't find ANY other company with this offer.
Product and Price: 10/10 Customer Service: 8/10 Product Support: 10/10
Update:
Customer Service: 8/10 Very helpful, but it seems they are still in development since the buyout. I won't hold that against ANY company though.
Product Support: 10/10 at first I thought I would have an issue with getting patches and BIOS updates from their support team. I reported an issue with the "sound" played during boot from the BIOS how there was no option to reduce or disable the sound for quiet environments, the next day they had an updated BIOS for me posted on their website which they also cleaned up a bit, I was TOTALLY blown away a this response. I tried contacting Dell for support on my older D520 which had been shocking me where the docking pad is underneath and got told to go away by 5 different "technicians" who didn't seem to know any technical terms. VERY pleased with Lenovo support :)
I will Definitely be buying from Lenovo again."
This review was modified by poorgeek on December 16 2008 01:43:28 AM
"On 13 March 2009, after much research and a decision against buying a Dell XPS 1330, I ordered a Lenovo Ideapad Y430-278198U . It was already reduced by $100 and with a further St. Patrick's Day 15% Off offer, my total price for this top-of-the line PC was $764.15 plus tax. Outstanding!
On 17 March 2009, three days after my Saturday order, I received notice that my notebook had shipped!
On 18 March 2009, I got my UPS tracking number which said the notebook would be delivered on 20 March 2009 via UPS 3-day Express which I didn't request.
On 19 March, my PC was delivered to my house via UPS which I gladly signed for!
Now I know this almost sounds impossible, but I'm honestly sitting here typing this review on my new Lenovo Ideapad Y430. Ordered and in my hands within one week. Amazing!
The laptop is super nice except for all the junk software. I've deleted most everything not operating system. Norton Internet Security is bloat-ware as far as I'm concerned, and ReadyComm makes it almost impossible to do a really fast wireless connection. Recommend you delete those immediately.
Still my new Lenovo Y430 is fast - even the ordering and shipping! "
This review was modified by Guardsix on March 21 2009 06:15:23 PM
"I ordered a customized Lenovo T400 on 6/17 using a few days old quote. My system was built and shipped out on 6/23 and I got it on 6/26. All in all I got what I wanted, for price I wanted, and on top of that, I got it FAST!"
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![Share](javascript:share_rating({"review_body":"I placed an order for a Belkin DVI(f)\/VGA(m) adapter which was immediately acknowledged and very quickly shipped. The adapter price was good and the shipping cost was great.","link":"http:\/\/www.resellerratings.com\/store\/Lenovo\/comment\/281291#comment281291","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lenovo.jpg","store_name":"Lenovo","username":"freeunities","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered notebook from website. Arrived in 9 days, exactly as ordered. Excellent machine, good price. No delays or questions asked about order. Minor setup problem (my fault). Tech support in Atlanta Georgia was friendly, polite and extremely helpful in resolving the problem. An all around positive experience.","link":"http:\/\/www.resellerratings.com\/store\/Lenovo\/comment\/347338#comment347338","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lenovo.jpg","store_name":"Lenovo","username":"lenjack","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a Thinkpad from Lenovo on March 11, said ships in 1-2 weeks. Order went into processing and shipped three days later.. It fairly flew across the world, and arrived at my door March 17.<br><br>Spectacular service and great coupons to purchase with. The computer booted right up.. no errors. I notice the other bad reviews but my experience was all good.<br>","link":"http:\/\/www.resellerratings.com\/store\/Lenovo\/comment\/368565#comment368565","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lenovo.jpg","store_name":"Lenovo","username":"cadillakin","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent, great discount and got the computer several days sooner than expected. The T61 ordered is extremely well built and has been running great! Very happy with the options, service, product, and speed. ","link":"http:\/\/www.resellerratings.com\/store\/Lenovo\/comment\/369270#comment369270","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lenovo.jpg","store_name":"Lenovo","username":"Marshmellow","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a 15\u0022 wide screen Thinkpad T61. Was able to get another 5% off on the laptop from calling customer service. Shipping status said the laptop would arrive on the 20th, yet it shipped using 2 day UPS (payed for free ground shipping) and arrived on the 13th (would have arrived on the 10th if I was there to receive the package from UPS). So far the laptops works beautifully and seems sturdy. Will keep Lenovo in mind for laptop purchases in the future.","link":"http:\/\/www.resellerratings.com\/store\/Lenovo\/comment\/369336#comment369336","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lenovo.jpg","store_name":"Lenovo","username":"Forevame7189","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered an Ideapad Y710 from them recently. I wasn\u0027t entirely sure if it was a good idea because of how new this line of laptops is and I was able to find few reviews online. I\u0027m glad I did though, the laptop has performed amazingly so far. When placing my order, the Lenovo customer chat service was very helpful in answering my questions (though some of their representatives themselves didn\u0027t know all the answers because the are not yet familiar with the Ideapad line). I selected ground shipping for my order, and they actually got it to me about 5 days earlier than they predicted. I am very satisfied with my Lenovo experience and I would definitely buy from them again.","link":"http:\/\/www.resellerratings.com\/store\/Lenovo\/comment\/388282#comment388282","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lenovo.jpg","store_name":"Lenovo","username":"MetroidBishop","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am a webhost systems admin, I manage over 750 web servers for a living. I ordered a Lenovo Y730 model notebook direct from their website a few hours ago so I will have to post my customer care experience later. For now, I wanted to say, after shopping for 3 weeks from all the other companies (dell.com, hp.com, gateway.com, toshiba.com, usa.asus.com, acer.com, alienware.com, and a few custom laptop building websites) I found the most feature packed laptop I have ever seen. I went again to the other companies mentioned to use their custom configuration pages to try and re-create what the Y730 offers, only to find that the price went WAY OVER $3000 and I was still missing 10+ features that I get with the Y730 AND I took the 3 year warranty with the 3 year accidental damage coverage and still paid under $1200 for a notebook that offers features that the \u0022Big Brands\u0022 cannot for ANY price. I showed the specs to fellow admins, and technicians and 4 were convinced the specifications could not be matched, mainly because no one offers them, and IF they did it would ring up a bill of well over $10,000 to get the same. I have owned Dell laptops, HP\/Compaq, I have serviced hardware of all of the companies I mentioned, and I have setup thousands of computer systems from Desktops to Rack mounted web servers: I must say, you won\u0027t find ANY other company with this offer. <br><br>Product and Price: 10\/10<br>Customer Service: 8\/10<br>Product Support: 10\/10<br><br>Update:<br><br>Customer Service: 8\/10 Very helpful, but it seems they are still in development since the buyout. I won\u0027t hold that against ANY company though.<br><br>Product Support: 10\/10 at first I thought I would have an issue with getting patches and BIOS updates from their support team. I reported an issue with the \u0022sound\u0022 played during boot from the BIOS how there was no option to reduce or disable the sound for quiet environments, the next day they had an updated BIOS for me posted on their website which they also cleaned up a bit, I was TOTALLY blown away a this response. I tried contacting Dell for support on my older D520 which had been shocking me where the docking pad is underneath and got told to go away by 5 different \u0022technicians\u0022 who didn\u0027t seem to know any technical terms. VERY pleased with Lenovo support :)<br><br>I will Definitely be buying from Lenovo again.","link":"http:\/\/www.resellerratings.com\/store\/Lenovo\/comment\/417715#comment417715","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lenovo.jpg","store_name":"Lenovo","username":"poorgeek","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"On 13 March 2009, after much research and a decision against buying a Dell XPS 1330, I ordered a Lenovo Ideapad Y430-278198U . It was already reduced by $100 and with a further St. Patrick\u0027s Day 15% Off offer, my total price for this top-of-the line PC was $764.15 plus tax. Outstanding!<br><br>On 17 March 2009, three days after my Saturday order, I received notice that my notebook had shipped! <br><br>On 18 March 2009, I got my UPS tracking number which said the notebook would be delivered on 20 March 2009 via UPS 3-day Express which I didn\u0027t request. <br><br>On 19 March, my PC was delivered to my house via UPS which I gladly signed for! <br><br>Now I know this almost sounds impossible, but I\u0027m honestly sitting here typing this review on my new Lenovo Ideapad Y430. Ordered and in my hands within one week. Amazing!<br><br>The laptop is super nice except for all the junk software. I\u0027ve deleted most everything not operating system. Norton Internet Security is bloat-ware as far as I\u0027m concerned, and ReadyComm makes it almost impossible to do a really fast wireless connection. Recommend you delete those immediately.<br><br>Still my new Lenovo Y430 is fast - even the ordering and shipping! ","link":"http:\/\/www.resellerratings.com\/store\/Lenovo\/comment\/451712#comment451712","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lenovo.jpg","store_name":"Lenovo","username":"Guardsix","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a customized Lenovo T400 on 6\/17 using a few days old quote. My system was built and shipped out on 6\/23 and I got it on 6\/26. All in all I got what I wanted, for price I wanted, and on top of that, I got it FAST!","link":"http:\/\/www.resellerratings.com\/store\/Lenovo\/comment\/480637#comment480637","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lenovo.jpg","store_name":"Lenovo","username":"Kris S.","rating":"5"}, "single");){kind=link}
"Very fast fulfillment, esp if you aren't building a custom PC. Good email alerts and Web site with shipping status. The est. ship date tends to be very conservative, with a 1 week estimate turning out to be shipping the very next day.
I can't comment on the returns or warranty experience though.
My order was slightly delayed b/c billing address on CC and ship address were different. The Lenovo.com Web site asked me to reigster my shipping address with my CC company before placing the order, which I did. But the order still was put on hold over the weekend until manually verified.
I had a personalized item on my order and the person entering the work order called me to verify the spelling, which I thought was impressive. Other than that the order experience is highly automated if you use the Web site, which I liked. There is also 24/7 free support during the warranty period."