Ordered a 15" wide screen Thinkpad T61. Was able to get another 5% off on the laptop from calling customer service. Shipping status said the laptop would arrive on the 20th, yet it shipped using 2 day UPS (payed for free ground shipping) and arrived on the 13th (would have arrived on the 10th if I was there to receive the package from UPS). So far the laptops works beautifully and seems sturdy. Will keep Lenovo in mind for laptop purchases in the future.

This review was modified by its author, Forevame7189, on 3/21/08 11:18 PM.

Excellent, great discount and got the computer several days sooner than expected. The T61 ordered is extremely well built and has been running great! Very happy with the options, service, product, and speed.

Ordered a Thinkpad from Lenovo on March 11, said ships in 1-2 weeks. Order went into processing and shipped three days later.. It fairly flew across the world, and arrived at my door March 17.  
 
Spectacular service and great coupons to purchase with. The computer booted right up.. no errors. I notice the other bad reviews but my experience was all good.  

This review was modified by its author, cadillakin, on 3/18/08 2:00 PM.

I ordered my R60 Laptop ($1200+) April 28, 2007 and a couple weeks later found out the order would be delayed a couple weeks. No problem i'll wait. So then a couple weeks later i got another delay notice. This time i call customer service to complain, i demand a free upgrade or discount or else i will cancel the order. I was transferred to a supervisor and I was told that i would get a 10% discount if after i receive my computer everything is OK and she gave me her personal contact number!  
 
I finally receive the laptop on June 15. The box is in good condition, so far so good, open the box, everything seems great, no damage. So i fire it up and it is LOADED with pre-installed JUNK software. After 3 hours of clean-up it is finally ready to test. It runs all my games at reasonable graphics settings, no errors or blue screen of deaths! YAY!  
 
I call customer service to get my 10% discount and 2 weeks later i get a $123 credit!  
 
It's now Jan 2008 and it's still running smooth as i am typing this.  

Ordered notebook from website. Arrived in 9 days, exactly as ordered. Excellent machine, good price. No delays or questions asked about order. Minor setup problem (my fault). Tech support in Atlanta Georgia was friendly, polite and extremely helpful in resolving the problem. An all around positive experience.

Lenovo is bullshit. I ordered a laptop from website, they postpone shipment date without any email notification.  
I think they are just doing a very bad trick. They post some very good deal, then when you ordered, they just push the ship date again and again. Since you thought you have ordered this one, you will ignore the other deal from other seller, like Dell, Toshiba, and so on. But finally, they just told you the model is discontinued. Then you lost all the deal.  
Very bad merchant. Never bought from them.

I have ordered and waited for 3 weeks, just to see them extending it for another 3 weeks without even sending me an email warning about it. The good thing is - canceling the order was easy. Nobody really cares if you come or go.

It is with a heavy heart that I post this story here, as I have been a  
loyal and longstanding Thinkpad customer for over a decade, purchasing  
numerous Thinkpads from IBM, and one just lately from Lenovo. I have  
recommended IBM/Lenovo stock to all my friends and family who dabble  
in the market, and I have also recommended the Thinkpad line of  
laptops to anyone and everyone that I have had occasion to discuss  
laptops with.  
 
However, it is with my most recent purchase from Lenovo that I have  
encountered a problem of the most horrible proportions. I in no way  
wish to bog anyone down with unrelated details; however, the entire  
experience I've had is a long one, spanning many frustrating months of  
interaction with the Customer Service agents within Lenovo.  
 
Due to this most recent experience with Lenovo, (outlined in full  
below) I can no longer in good conscious continue to do business with  
or recommend Lenovo's products and services. Since no one within  
Lenovo can rectify the matter, I will be taking my business elsewhere,  
as will my friends, family and coworkers. (Including my place of  
employment)  
 
Anyone who is interested in further details (aside from whats outlined  
below) please feel free to contact me via e-mail at pernod@ureach.com  
- I'm more than happy to provide my contact information and telephone  
number should anyone wish to discuss this matter in a more thorough  
fashion.  
 
For those of you who are interested, my story in it's entirety is as  
follows:  
 
----  
 
My experience with Lenovo consisted of receiving a laptop with no battery & power cord! I promptly purchased an alternate Thinkpad from a local retailer and called in to make arrangements to return the incomplete laptop that was mailed to me through Lenovo directly. A customer service rep gave me completely inaccurate information as to how to go about returning their equipment to them. ('Just write 'return to sender' on the original package and drop it off at a UPS store' was what I was told - only to find out later that this violates every single return procedure ever put into place, and no one can explain to me why this person gave me such misleading information)  
 
This mis-information left me without a tracking number, and lo & behold Lenovo claims they never received my laptop back at their warehouse. I asked for a physical audit to be done at their warehouse, confident that it's in there *somewhere* but I was told by Mr Bumarch that that request is wildly unreasonable. (But apparently charging a customer for a laptop that was mailed back to them is completely reasonable)  
 
I've been speaking to Tony Bumarch (Direct Phone Number: 919-543-6681) and have been given the run around over and over with the end result being Lenovo can do absolutely nothing for me. I've also CC'd all my correspondences with Tony to David Churbuck, in the hopes that he might be able to assist in some fashion, but apparently my complaints have fallen on deaf ears.  
 
So to sum it up, Lenovo lied to me, stole my money and told me to go away.  
 
I've been an avid Thinkpad fan for countless years and even have an old P166 Thinkpad in my closet that still runs, (It's built like a tank) but I have pretty much lost all faith in Lenovo's ability to properly deal with even the most simple of tasks such as a customer return.  

Shipping date has shifted from "1-2 weeks" to "8/16" to "9/18" to "9/2" (allegedly on "critical" list) to 11/2, now.

I purchased a laptop on their labor day special. And they offered me a price of 1030. I paid with my credit card and on the confirmation page when everything was completed it listed 1030 and I printed it out. A few hours later, I was told my total was 1198. I called and emailed them several times. They did not return any of my email messages. They have refused to change the price saying that 1198 is already a discounted price and kept accusing me of trying to ??price match?? with their confirmation price.  
 
I waited 2 hours on their customer service and was transfered to generic outsourced indians. I wanted to cancel my order if they would not give me the price they advertised and they simply told me that they would email me the cancellation information.  
 
And I have not yet received the email.

I ordered a laptop from Lenovo on July 13th. My original ship date was August 1st. August 1st rolled around and no shipment. Got a notice on the 2nd that there was a delay and it would ship within the next "1-30 days." I emailed the representative who I'd spoken with prior to purchase who had been so eager to give me his employee number in order to get a commission. No response. Called customer service to see if I could get a more accurate estimate than 1-30 days. She assured me that it would be sent by the 26th (gee, so much more accurate).  
 
On August 14th, I received another notice that the parts for my laptop were not available and it would not be ready until mid-September. I'm not really sure why it took them one month to figure out that they didn't have the parts for a machine that was listed with a 1-2 week shipment date. I emailed asking why and also asking how I could be sure that when mid-September rolled around, it wouldn't be delayed until October. I received stock non-answers. On the 17th, I called to cancel my order. I was slightly surprised that they never bothered to ask why but the conversation was quick and easy and they told me to look for an email to which I would have to respond in order to confirm cancellation. I did receive an email later that day - notifying me that my laptop had shipped. Hrm. The same laptop that had just been delayed until mid-September because there were no parts? How curious. Never got the email about canceling.  
 
Overall, my experience with Lenovo customer service was horrible. The best you can hope for is automated or cut and paste responses, no actual concern is shown and I was never given the slightest indication that they cared one ounce about my business. My system seems fine so far but I definitely won't order from Lenovo again.