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LenovoCoupons
  • Lenovo
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    • option not available 2-3 Day Delivery

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.05/10 2.05/10
    Chance of future purchase: Rating 1.46/10 1.46/10
    Shipping & packaging: Rating 1.59/10 1.59/10
    Customer service: Rating 1.25/10 1.25/10
    Return/Replacement policy: Rating 2.19/10 2.19/10

195 Customer Reviews

briansci's Avatar
Colorado
Rating 2/10
1/5
modified review posted

"WOW do I wish I had read these reviews before I jumped on the Lenovo wagon. So, my old Dell desktop and laptop have served me well and I wanted to make a jump into the windows 8.1. Looking around I thought I would like to try an all in one and found Lenovo's Horizon 2e and the features and price point seemed tike it would be a great fit, so I ordered one and the next day, ordered a fully built Yoga 2 so I would have good compatibility between the two. The Horizon 2e arrived in a timely manor and I proceeded to unpack and setup the new PC. When I opened up the keyboard and mouse I had to install the batteries as usual with wireless devices. After plugging in the PC and powering up I noticed that the mouse and keyboard did not work, so I read the little pamphlet that came with the kb and mouse and notice that they require a USB dongle that plugs into the PC so it can communicate with the kb and mouse. The pamphlet also stated that the dongle should be in the battery compartment of the mouse or plugged into the PC, neither was the case. So I called Lenovo and through their voice mail menu selected the technical support option. Upon explaining to Angela my situation, she started to troubleshoot the situation, asking me if I had rebooted the PC (god help anyone who has to contact customer service) oh, I have to mention that I did verify my contact information so if we got cut off she could call me back, what do you think happened? Click, I was cut off and no one returned my call. So, I called back in and started over with another support representative, after explaining the situation (another 20 minutes) she decided that this was not a technical support issue and that she needed to transfer me to someone who could help. She proceeded to transfer me back to the main menu that I originally called in on :(.. I thought I would die. I this time selected the sales support and was connected with Arial who was able to understand the situation almost immediately, placed me on hold for a short period of time, then Arial came back and informed me that I had to pack up and return the entire Horizon 2e. I was like WHAT? and she explained that since Lenovo did not make the mouse and keyboard that I had to return the entire package. She did say that I would be on an express replacement. I called back the following week and they said that it was going to manufacturing April 20 something. WOW this is express replacement? I have decided to wash my hands of Lenovo and am returning my Yoga 2 (which I really liked) and canceling my replacement of the Horizon 2e. The product all seemed great but the customer service and replacement policies are a joke. I will be running back to Dell I guess. VERY disappointed with Lenovo."

modified review This review was modified by briansci on April 10 2015 08:25:04 AM


Rating 2/10
1/5
modified review posted

"i bought the thinkpad yoga 15 . i purchseed on 1st of february and i received it on 23rd of march . when ever i phone them they said they having a supplier issue . and finnaly i got the laptop on 23rd of march. its a nice all in one laptop. but i am having a issue with me screen . on the top right corner i can see the lights comiing through. i phone them and send them an email they said they need to replace the screen . so i got an email saying the engineer is scheduled for 10/04/2015 . when i call today they said my warranty is only for parts and labor so i have to send it back to lenovo uk then it will take 6 working days to repair .and i dont no what they did in that one and half month . thay took long inrf to check the laptop and send me . but the screen is faulty now. they didnt give me any option rather then paying me £31 and buying the on-sight warranty. the funny think is after i purchase the on-sight warranty i called them and asked when engineer will come to repair the syatem . then they said i have to manually register their warranty on the lenovo site and it will 48 hours to get verify and then only they can arrange the repaire. i am not sure i will buy anything from lenovo again. they saying thinkpad laptops are build to configuration, and they do all the quality check . i dont think so .its s good laptop if u make them right. ...if not ur bad luck like mine.."

modified review This review was modified by RimasFlyil on April 09 2015 04:22:26 PM

Rating 10/10
5/5
modified review posted

"I have used the ThinkPads of Lenovo several months, one word: Wonderful. The quick speed is the best feature I like. And the keyboard is very easy to use. If i have a cooling pads, it will be much better."


Rating 10/10
5/5
modified review posted

"My Thinkpad Yoga kept rebooting so I sent it to the Lenovo EasyServ Center for repair. The center replaced the motherboard and the hard drive but failed to activate Windows 8 for me. After a few calls, Mr. Fredenburg from Lenovo Executive Relations contacted me regarding the issue. He was courteous and treated me like a valued customer throughout and resolved the issue for me in more ways than one. His resolution far, far exceeded my expectations. I am very pleased with Lenovo's service and customer relations! I have owned and used laptops from Acer to Toshiba and Lenovo's service is by far the best. "


Rating 2/10
1/5
modified review posted

"LENOVO - YOU ARE KIDDING!! I recently purchased an E series and within two weeks it crashed. I contact the off shore tech support service and spent FIVE HOURS with about four different personnel trying to do an online fix. No hope...these guys were clueless and clearly guessing on what may or may not fix the laptop. I then wrote to the Australian GM to detail my experience and to show him/her how broken the process was. He/she did not even acknowledge my correspondence but buck passed my case onto an escalation manager. That speaks to the culture of the company right there. It was arranged with the escalation manager to pick the machine up and have it repaired at a local service depot. I received the machine back within a week...and guess what...it still doesn't work. This is despite the service center giving the machine a tick of health. I again contacted the escalation manager saying the machine is not fixed, she was going to arrange an onsite tech support visit. The old job ticket gets closed, a new one is opened and I get calls from India wanting to do a diagnostic and over the phone fix. Three weeks later and back to square one with a machine that doesn't work. Lenovo has the worst after sales service that I have ever experienced, no ownership, no accountability, no resolution for a customer. I am seeking a refund and would warn anyone in the strongest possible way...do not buy a Lenovo product unless you want to get sucked in to a regrettable situation. I will never, ever go near a Lenovo product again. YOU HAVE BEEN WARNED!! "


Rating 2/10
1/5
modified review posted

"I ordered a Lenovo Yoga Tablet 2 Pro directly from the online site. After 2 days, I received an email stating the order was cancelled due to cc verification and to call customer service. I called and was informed I would be called within 48 hours to verify the account. After 48 hours I called again and was told I would be contacted as soon as an agent was available. After another 4 hours I called once more, only to be told my order was cancelled and to order through Amazon. WTF! I am calling to verify my info directly to the company, what kind of horrible customer service doesn't allow you to buy their products when you call. There are too many comparable/better brands. They have lost a customer for life!"

modified review This review was modified by csparkle on February 04 2015 03:09:43 PM

Rating 2/10
1/5
modified review posted

"The most BULLLSHIT shipping and customer service I have ever experienced.. placed my order online on boxing day and expected delivery delivery was set 2 weeks after the order. After 2 weeks I didnt get any update regarding my order other than it got released to manufacturing. So I had called in multiple times to find out what could have gone wrong. But each time i called they were saying "oh we do have laptop in stock but I do not know why it is not shipping. I will place this order at the high priority and call you when order has been shipped late this week." And as expected no call or notification regarding this. I know lenovo has a good laptops for its price and I don't doubt their performance but, if you are ordering from NA. F*ckkkkkkkkkkkkk THAT.... not worth........."

modified review This review was modified by Youjung on January 16 2015 02:29:23 PM

Rating 2/10
1/5
modified review posted

"So much for Lenovo's international warranty. PEOPLE BEWARE! My laptop's A key was not very responsive. I sent it to lenovo uk to get it repair. their repair outpost(medion electronics) are unhelpful and have no clue. after sending my laptop in the first time, they did not fix the issue so 2 days later i had to send it back. GUESS what 6 weeks on they say they cannot find a replacement keyboard(how hard can that be) and they say my motherboard is broken as well now! the supervisors at medion electronics are useless. THE TECHNICAL SERVICE/WARRANTY FOR LENOVO IS ATROCIOUS, READ THE COMPLAINTS ON THIS PAGE TO SEE HOW MANY PEOPLE FEEL THE SAME WAY. they have no electronic complaints procedure, and clearly they dont have parts available for apparently popular parts such as keyboards( i did have a working lenovo yoga 2 13!)"


Rating 2/10
1/5
modified review posted

"Along with everyone else, as a longtime Lenovo customer, since they bought out the IBM notebook division, I've evolved into detesting this company. Poor website (outdated links, authorized repair centers listing, etc, etc, etc, etc ...).

Our first experience, a fleet of X61 tablets was a good experience but, then, we never had to phone support. Regarding support, the left hand doesn't know what the right hand is doing, and neither of them are working while the feet are moving. Total lack of communication and contiguity with other divisions, other departments. Links Lenovo representatives send out are either links to the wrong item or broken. Well, the list can go on ad infinitum, but like others have said, terrible company. Terrible web site contiguity, terrible support, terrible, TERRIBLE communications.

One tenured representative commented to us that they're still tweaking things. I laughed and asked, "are you serious (name omitted)? Do you really mean that? You tweak a new organization, a new spin-off for 2 MAYBE 3 years (name omitted) but NOT for more than 9 years!"

Oh well, we were originally supposed to have purchased more than 60 of these SFF within a week's time but looks like we'll need to configure our own units, an area we did not want to waste time in. It should take our assembler 4-5 hours to completely configure each unit, load the OS, certain office programs, other project applications, ready for us to install to the project network.

Bottom line: if you're not a businessman or woman, you may be able to suffer through 1) VERY slow delivery time frames, 2) no inventory 3) possibly wrong configurations 4) poor communications, etc).

Btw, Lenovo is extremely regimented and restrictive on user comments they post on their website. We submitted a review, all with negative, 1-star ratings, and Lenovo rejected our review! They sent a link offering us to post a new review BUT the link was non-functional! So much for honesty and ethics.
"


Rating 2/10
1/5
modified review posted

"I'm absolutely agree with all the feedback written below. The WORST company and the WORST customer support I've ever seen... no, I've ever imagine. The only thing they want from you is a money. If only they got it - all other it's your problem and you will never neither got your money back or even get any feedback.
My short story: We decided to buy a laptop at Lenovo' shop. We've chose a model, entered delivery address, entered credit card number and...received message that this payment method is unavailable. Ok, we cancelled an order. But when we came to another shop we realized, that Lenovo blocked whole amount on our card for 10 days. In a week before Christmas! "Leave feedback" link on a site leads to nothing, no response. My e-mail messages to Lenovo's leadership were ignored. Support girl told me that LENOVO ALWAYS FIRST BLOCK MONEY ON YOUR CARD AND ONLY THEN DECIDE IF THEY WILL PROCEED AN ORDER OR NOT. I haven't seen more customer-ignoring company than Lenovo before, NEVER TRY TO USE IT'S SERVICES. It's waste of money and your time.
If I ever could mark them with negative stars - I would do it. Worst company I've ever deal with.
"

modified review This review was modified by andrei_shinkarenko on December 21 2014 11:52:24 AM

Rating 2/10
1/5
modified review posted

"I have never written a review in my life and will do so to say that Lenovo has the WORST WORST customer service in the world. Their sales team is horrific. If you must order and you get a sales rep named
Zan, just hang up, and hope for someone better when you call again. HORRIBLE, HORRIBLE! I was excited to order a Lenovo yoga 3 pro and 2 out of the 3 sales people were absolutely the most rude, unprofessional sales people in the world.
Zan and some other guy (unfortunately I couldn't stand the 2nd guy after few minutes so didn't even catch his name before I hung up) have no clue how to treat a customer. I asked to speak to a manager after I realized I was getting nowhere and both made every excuse in the book to not transfer me. Zan quoted me a price in writing in an email, guaranteed till 12/18/14 and then when I called to seal the deal, he kept up'ing the price w his ridiculous unprofessionalism and sarcasm. He acted like he had so much power only because once you work with a sales rep and get a quote, they don't let you switch to another sales rep... so he just kept raising the prices on me to make himself feel like he is in power. And then I have no way to speak to a manager to complain.. it's unheard of for such a large company! There is a reason why the ratings are so low... if there were negatives on the rating scale, I would be using them...for such an expensive product line, they should spend a little more $ educating their sales reps and perhaps hiring a better team.

Only positive is I did want that laptop because I am happy w my desktop.. so if they could hire some quality sales reps, I'm sure Lenovo would be higher ranked on my scale.. guess I'll buy the Microsoft Surface after all :)
"

modified review This review was modified by mshapir3 on December 12 2014 05:46:28 PM

Rating 2/10
1/5
modified review posted

"Lenovo's customer service is probably the worst in the nation, before I thought it might be ATT.
I bought a laptop from them and did not receive some side product I placed with the order. Long story short I called them and they pretty much ignored me. I blew my money for nothing. I don't know why but they must be doing this on purpose, cuz it really can't be any worse. It seems like nobody is appreciating their service.
"

modified review This review was modified by maligo1 on December 05 2014 02:50:28 PM

Rating 2/10
1/5
modified review posted

"I am a busy working professional who never wrote a complaint about any product- whatever I can tolerate, I usually will. But this experience with Lenovo has been outrageous. I received an email 2 days after ordering saying the shipment is delayed and is anticipated within 30 days. That just caught me off guard-waiting for computer when you need one to work asap is already a pain-then with my frequent travel schedule, I timed perfectly to receive it and test the workability. That's just the start of the nightmare- my Flex 2 has a broken mouse pad, cursor and it took 40 mins to keep reboosting and restarting. I called the customer service and the technology department for many times-one time the tech's own maintenance system is down and can't even create a case number. The customer service call I just made took 80 minutes and the case is still not solved. As a foreign electronic brand that tries to make it international, it shows unprofessional attitude to its customers in management and product quality and create a disaster rather than convenience that we expect computers to give us! very very dissatisfied. "

modified review This review was modified by audrey2014 on November 17 2014 09:07:39 AM

Rating 2/10
1/5
modified review posted

"I got the computer for Christmas and I have nothing but issues ever since. Lenovo customer service was totally uninterested in dealing with the issues. In the end, I managed to work around them. Now I just start booting up the computer and find other things to do for a half hour while it warms up. It crashes every hour or so but I can always start over without loosing too much data. . It kicks me off the internet periodically but I can usually start up again and most of the time, it doesn't take me more than 15 minutes to get back to where I need be. I have learned to accept that I may loose an hour or two a day if I have a lot of computer work to do. "


No Avatar
Lenovo User
Rating 2/10
1/5
modified review posted

"Lenovo has terrible customer service.... been trying to resolve an issue for 3 months now. Purchased a new laptop that had problems.... ordered recovery disc direct from them and the discs do not work.... they look like cheap home made disc and Lenovo confirmed the tech department just burned some recovery disc and mailed them out.

Well, they did not work and will not even read. I tried several drives to be sure and non of them could read any data - it treated the new disc like it was a blank CD, and they do not work.

The customer service kept promising me a refund. After 5 case numbers and a promise of a refund, and return shipping label... and being told they would call me in a day or two - but never called me back - ever !!!! I finally called them back (again) today and now they are saying they will not issue a refund for the defective install disc set (all 4 of them).

Do not buy a Lenovo product ever.... you may have one run fine for a bit, but if it dies - Lenovo will not stand by their product, nor will they call you back. They tried to claim they called me but one big lie..... I have voice mail and my phone is on 24/7.

Promise of a refund and return shipping label.... one BIG LIE.
Never trust IBM / Lenovo

I had to buy a new latop thereafter, and it was NOT a Lenovo.
"


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