I wish I had read the reviews before I placed my last two orders. Unbelievable long time before my shipments arrived. I actually emailed several times to cancel my first order, then placed another order. They both came at around the same time, and I ended up keeping both products because the products are good. The shipping and customer service needs to be more responsive!

Expect SIGNIFICANT delays. I got an email from a Brazilian and Mexican email address advising me that Lenovo is unable to verify my credit card information, and that I would need to contact my credit card company to ensure that the information matched. I called my credit card company, and they told me that everything had already been approved on their end. I also ensured that the address and phone number on file with my credit card company was consistent with what I gave Lenovo.... it matched perfectly of course. All excuses basically. I subsequently called the 800 number listed in Lenovo's email. Busy for 2 hours straight. When I finally got through, I got a recording telling me that there were no reps available and that I would need to leave a voice mail. I did, but God knows when I'll hear back.  
 
It's been a week, and my order has yet to be submitted to the factory for assembly because it is still pending verification. WORST ONLINE PURCHASE EVER.

Prepare to wait atleast a month for anything you order.  
 
Like the other reviews, lenovo has some of the worst customer service practices. No contact, no emails, nothing. You will be in the dark for weeks about your order.. and when you look at your credit card you will get bonus charges.. because they didnt charge enough for an option or two.  
 
Buy a dell, they treat you like shit but atleast you wont get a bait/switch.

This review was modified by its author, gerolsteiner, on 4/30/09 8:56 PM.

This is probably the worst customer service/shipping policies I've ever seen. BELIEVE ME WHEN I SAY, U DO NOT WANT TO ORDER FROM THIS COMPANY NO MATTER HOW MUCH OF A "VALUE" THE LAPTOP SEEMS TO BE. It's been a month and I still have no laptop, in fact, they are charging me $150 more than the original order price and have sent me a shady update e-mail with a time-stamp like the price-change happened 3 hours after my original purchase, when it happened only a couple of days ago. They refuse to give me a straight answer and pawn me off to the next day or the next rep. They are THE WORST COMPANY TO EVER BUY ANYTHING FROM and I heard that sending a laptop in for repair is even worse of a process! I am cancelling my order tomorrow morning, but buy beware, THIS COMPANY IS GOING DOWN HILL and that goes for the QUALITY of the product as well, as I have heard an increasing amount of complaints just this year about the lack of quality in recent times of their new computers. DON'T DO IT, EVEN IF IT LOOKS GOOD, IT'S NOT THE SAME COMPANY ANYMORE! GO HP, GO DELL, GO ANYWHERE ELSE!!!!!!!!!!!!! I CAN'T STRESS IT ENOUGH.

On 13 March 2009, after much research and a decision against buying a Dell XPS 1330, I ordered a Lenovo Ideapad Y430-278198U . It was already reduced by $100 and with a further St. Patrick's Day 15% Off offer, my total price for this top-of-the line PC was $764.15 plus tax. Outstanding!  
 
On 17 March 2009, three days after my Saturday order, I received notice that my notebook had shipped!  
 
On 18 March 2009, I got my UPS tracking number which said the notebook would be delivered on 20 March 2009 via UPS 3-day Express which I didn't request.  
 
On 19 March, my PC was delivered to my house via UPS which I gladly signed for!  
 
Now I know this almost sounds impossible, but I'm honestly sitting here typing this review on my new Lenovo Ideapad Y430. Ordered and in my hands within one week. Amazing!  
 
The laptop is super nice except for all the junk software. I've deleted most everything not operating system. Norton Internet Security is bloat-ware as far as I'm concerned, and ReadyComm makes it almost impossible to do a really fast wireless connection. Recommend you delete those immediately.  
 
Still my new Lenovo Y430 is fast - even the ordering and shipping!

This review was modified by its author, Guardsix, on 3/21/09 8:15 PM.

February 4th I ordered an X200 from the outlet (New condition) for $840. It was my dream laptop. Seriously.  
Order confirmation came in immediately and shipping date said 2/17. Not the fastest but I was OK with waiting. Time passed and 2/17 arrived. I looked up the order status on the 18th and saw it got delayed till the 27th. I called lenovo immediately and asked them why this is so. They said the shipping date online isn't correct and the laptop should get shipped out during this week. This is what their system says and is apparently more accurate. So I waited and no laptop showed up. On March 2nd (monday) I still got no shippment confirmation and shipment date got delayed to the 3/6. I called immediatly again and they told me the same story. The representative promised me the laptop will go out Thursday or Friday 3/5 (3/6). Additionally the representative did a request to the warehouse why this order takes so long plus put my order on the priority list.  
On Friday still no shipment confirmation. Needlessly to say I was pissed...  
I called and they said it will get shipped out beginning next week. Well since I'm not totally stupid I didn't believe them anymore and wanted to talk to a supervisor. Supervisor was actually american (no indian) and couldn't help me less. He said everything is already done (request to the warehouse etc.) and he promised me the laptop will get shipped out next week. I didn't accept this bullshit and I kept arguing with him. I told him to call the warehouse which he said he can't. He also admitted that he cannot do anymore for me than the "normal" representative. So the supervisor was of no help. In addition he was very rude (Ok, I was not very nice too... but still customers who wanna spend ~$840 should get treated better). I kept arguing with him for over 15 minutes until he said I should wait on the line he will try to call the warehouse. I was surprised, earlier he claimed he can't do this...  
After 3 Minutes he got back and told me the laptop got ordered twice and the other guy who ordered it got the laptop shipped out so they don't have this laptop anymore. I asked him why they didn't cancel my order in the first place back in February? He couldnt say anything to it. He was speachless too. I told that two weeks ago (about end of February) there was the exact same laptop I had ordered on the outlet again and for the identical price. He didn't have anything to say anymore.  
He said i could cancel my order or get a similar laptop pricematched. This would need a few days. We exchanged email addresses and phone Nr and he promised to get back to me by this Tuesday 12pm. He hadn't and so I send him an email earlier to cancel my order.

Absolutely abysmal tracking system on their site...and incredibly slow. Their email shipping notification is inconsistent with their website tracking system is inconsistent with their telephone customer service. On the website it claims that tracking info is provided 24 hours after email notification...and I'm still waiting for mine 6 days later!! I'm not alone - went to the Lenovo user forums to complain and I posted mine on PAGE 64 of tracking complaints. Lenovo ships computers from China, so be prepared to wait for customs clearance too (you may be saying to yourself, "yeah so, it's worth the wait for a Lenovo..." - SERIOUSLY consider buying a prepackaged computer from a second vendor (make it Lenovo, fine).

HORRIBLE! My first ship date was 01/05/09. That day came, checked the status and ship date was changed to 01/19/09. Checked status on January 18th and ship date changed to 02/05/09. I just couldn't wait any longer so I called to cancel order. I was told it would take 24-28 hours to cancel it, and that the company would NOT send me a confirmation of the cancellation, nor would they give me a cancellation number. I cancelled my credit card because I didn't want them to charge me for an order that I had cancelled (Canon Pixma MX850 printer). Well, here it is 5 days later and I look at the website and see they have shipped the printer today! I'll have to call the idiots tomorrow, and hope that I am home when the printer arrives so that I can refuse delivery. BUYER BEWARE!!!!

Horrible company will never purchase from them again, no email telling me the laptop would be delayed in shipment, I received it 5 days after Christmas, and tried to return it unopened, and they are charging me a 15% restocking fee ($105)  
complete BS. Will never buy again worst company ever.  
 
--Wesley Yao

Slower than snails order fulfillment. Place order on 12/1, ship date of 12/10 assigned, no email sent that the package has shipped. I also placed an order with Lexmark at the same time, product shipped the next day, email sent with tracking number. This is the first time I've ordered directly from Lenovo, and probably my last. This is just not competitive.

I am a webhost systems admin, I manage over 750 web servers for a living. I ordered a Lenovo Y730 model notebook direct from their website a few hours ago so I will have to post my customer care experience later. For now, I wanted to say, after shopping for 3 weeks from all the other companies (dell.com, hp.com, gateway.com, toshiba.com, usa.asus.com, acer.com, alienware.com, and a few custom laptop building websites) I found the most feature packed laptop I have ever seen. I went again to the other companies mentioned to use their custom configuration pages to try and re-create what the Y730 offers, only to find that the price went WAY OVER $3000 and I was still missing 10+ features that I get with the Y730 AND I took the 3 year warranty with the 3 year accidental damage coverage and still paid under $1200 for a notebook that offers features that the "Big Brands" cannot for ANY price. I showed the specs to fellow admins, and technicians and 4 were convinced the specifications could not be matched, mainly because no one offers them, and IF they did it would ring up a bill of well over $10,000 to get the same. I have owned Dell laptops, HP/Compaq, I have serviced hardware of all of the companies I mentioned, and I have setup thousands of computer systems from Desktops to Rack mounted web servers: I must say, you won't find ANY other company with this offer.  
 
Product and Price: 10/10  
Customer Service: 8/10  
Product Support: 10/10  
 
Update:  
 
Customer Service: 8/10 Very helpful, but it seems they are still in development since the buyout. I won't hold that against ANY company though.  
 
Product Support: 10/10 at first I thought I would have an issue with getting patches and BIOS updates from their support team. I reported an issue with the "sound" played during boot from the BIOS how there was no option to reduce or disable the sound for quiet environments, the next day they had an updated BIOS for me posted on their website which they also cleaned up a bit, I was TOTALLY blown away a this response. I tried contacting Dell for support on my older D520 which had been shocking me where the docking pad is underneath and got told to go away by 5 different "technicians" who didn't seem to know any technical terms. VERY pleased with Lenovo support :)  
 
I will Definitely be buying from Lenovo again.

This review was modified by its author, poorgeek, on 12/16/08 3:43 AM.

Lenovo has the worst customer care ever. I ordered a machine a month ago. Two weeks into no change in my order status I started calling them. They gave me crap about this and that and the back-to-school season. After about call 3 i talked to the manager who then was so kind to inform me that they are out of these machines all together. For days after he told me this, one could buy this machine on the Lenovo's website. I really wanted a Lenovo, so agreed to go with another machine, and wanted to get the U 330. the sales rep knew nothing of the characteristics of the machines available on the website, and was telling me completely outrageous things like "this model comes without a camera" when Lenovo advertised face recognition system as the special feature of every variation of the U model. then the sales rep flat out told me this machine will not ship on time. Fine, I agreed to get the SL series that have just come out. The new order was supposed to ship in 1-2 weeks. Two weeks past, the order has not shipped, and the shipping date was postponed another 10 days. I have to travel for 2 months in a week, so i went with Vaio SZ series, and don't regret. Mine is not the only horror story about Lenovo customer care. Try getting something from them, and you will have one of your own :)

Ordered a simple laptop stand. In stock. $70 item. Email confirm. Wait. Wait. Wait. No delivery. Called Lenovo. Many different stories. Said a problem was with shiping address different than billing address, and to call credit card. I did and called back. Got a different story. They could NOT tell me if the order was on hold, or if the authorization was fixed and approved. Basically told to shut up and WAIT. Could not advise me at all on the expected ship date. I order lots of stuff on-line with this credit card. NEVER a problem. Lenovo is the absolute WORST on-line vendor I have EVER seen. Really bad. I run a small company, and I was considering some new Laptops. Think pads get good reviews, but not so good to ever put up with this ridiculous company. They are certainly NO IBM! I HATE Lenovo. Hate, Hate, Hate.

I ordered an Ideapad Y710 from them recently. I wasn't entirely sure if it was a good idea because of how new this line of laptops is and I was able to find few reviews online. I'm glad I did though, the laptop has performed amazingly so far. When placing my order, the Lenovo customer chat service was very helpful in answering my questions (though some of their representatives themselves didn't know all the answers because the are not yet familiar with the Ideapad line). I selected ground shipping for my order, and they actually got it to me about 5 days earlier than they predicted. I am very satisfied with my Lenovo experience and I would definitely buy from them again.

Ordered a 15" wide screen Thinkpad T61. Was able to get another 5% off on the laptop from calling customer service. Shipping status said the laptop would arrive on the 20th, yet it shipped using 2 day UPS (payed for free ground shipping) and arrived on the 13th (would have arrived on the 10th if I was there to receive the package from UPS). So far the laptops works beautifully and seems sturdy. Will keep Lenovo in mind for laptop purchases in the future.

This review was modified by its author, Forevame7189, on 3/21/08 11:18 PM.