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  • Lenovo

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.13/10 3.13/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Rating 2/10

doing everything they can to not make money

"my recent attempt to purchase a laptop was the worst transaction of my life. i spent at least six hours over four days to no avail. i had nine orders all cancelled due to "not passing internal security checks." i was first told it was a problem with my bank (no problem on bank end), then told it was my IP address (running a vpn i changed it to US and tried again), then told it was my bank again (not true as it was pending lenovo authorization), then i was told it would go through with a rep placing the order through the phone (failed twice), then told the address i was shipping to was a business and it had to be a residence (huh?), then i tried to ship it to my mother's address as i was traveling. this was the most backwards, frustrating display of capitalistic incompetence i've ever experienced. it's a shame as i've got five thinkpads around the house and have continued with them even throughout the switch to lenovo. the products remain good, but the service is so bad i've given up. "

This review was modified by jefeman on February 23 2017 08:45:02 AM

Rating 2/10

Worst customer service I have ever experienced from an online retailer.

"My recommendation is to order from a different supplier. Order process has been shambolic with very poor communication. Ordered on the 22/12/2017 and product still not arrived. The product does not ship within 7 days as advertised. Needless to say, the amount has been debited from my bank account. Phoned yesterday morning and spoke with supervisor who was to phone back that afternoon with an update on what was happening. Surprise, no call back. Very poor communication within the organisation, do not order from them if you need the product any time soon. It is a shame because I quite like Lenovo products."

This review was modified by fleming_steven101 on January 17 2017 11:15:02 AM

Rating 2/10

do yourself a favor, don't buy lenovo

"I've had multiple issues with lenovo and their technical/support staff is extremely incompetent. I would never wish this type of emotional distress on anyone. And you can't even return it without paying a 15% plus shipping charge. Lenovo is made up of capitalistic pigs."

This review was modified by neverbuylenovo on December 20 2016 08:26:07 AM

Rating 2/10


"I got a Lenovo Y50-70, barely used it and the hinge broke twice. They deleted all my data on my computer, all my upgrades, all my programs, everything when I only needed the physical aspect of my computer fixed. I told them a myriad of times and I'm pretty sure I wrote on my invoice that I do not want my internal computer touched, but they decided to delete everything without confirming that I wanted such a thing to happen. Customer service is a joke. No one knows what they are doing or gives you accurate information; no information is consistent. YOU CAN ONLY SHIP LENOVO PRODUCTS FOR REPAIR and you pay for shipping it out. There is no way for you to go anywhere local if you want to use their warranty. I WILL NEVER GET A LENOVO AGAIN. It's horrible."

This review was modified by Lenovo.is.horrible on December 20 2016 06:09:42 AM

Rating 2/10

Worst customer care ever, and I never even saw the computer!

" Where do I begin? I purchased a Lenovo laptop on Cyber Monday, and paid for it using my PayPal account. I requested the computer be sent to a friend's house, which I have done through PayPal many times with no problems. When I received my order confirmation from Lenovo, they used my friend's name and address for both the shipping and the billing address. I tried for about a week and a half to contact Lenovo (to correct the billing error) via phone or online to no avail. Meanwhile, when checking order status (because I received no shipping information from them), I saw that the laptop would not ship until JANUARY. Still trying to contact Lenovo, I checked out their Twitter feed, and saw that people were waiting on hold for four hours just to reach somebody. I contacted them via Twitter, but never heard back. At this point, I decided Lenovo was not a company I wanted to work with. I looked online to see if there was a way to cancel the order, and there was! Seeing that the computer was still scheduled to arrive in five weeks, I placed a "request for cancellation". I had a few choices in a drop-down menu of sorts to choose why I was canceling the order, and the best option was something to the order of shipping taking too long. There was no way I could indicate that I had tried contacting them on several occasions to correct the billing order and had finally given up. I quickly received an email from Lenovo stating that they had received my request, but there was no guarantee as the computer may have shipped. I didn't think there would be any problem, given that my order status said the computer was to arrive in January (about 4 weeks away). The next day, I received notification that the computer had shipped! At this point, I no longer wanted the computer, or to do business with this company. In addition, the computer was being shipped to a friend's house at a date that he would be out of town. When I contacted UPS to reroute the shipment or see if I could pick it up, I couldn't do anything because the computer was not in my name. Meanwhile, my bank would not release the funds for the computer as the billing and shipping information were incorrect. So now we have a brand-new laptop shipping to the Chicago area in frigid temperatures, and being left in an out door lock box because nobody was home to receive it. I was finally able to reach somebody from Lenovo, who really wasn't very helpful. He informed me that if the computer could not be delivered it would be sent back to them and I would have to wait weeks for a refund. Finally, I was able to convince somebody at UPS to get it out of the lock box and send it back to Lenovo. Although the money was not pulled out of my bank, I learned that PayPal had "fronted" the money for me to Lenovo. So now I have a dispute going on with PayPal so that they can get their money back from Lenovo - as I have a negative balance in my PayPal account due to them paying for the computer despite my bank not allowing the transaction due to the billing name/address discrepancy. Lenovo has been near IMPOSSIBLE to reach through this, and there is no way to email them with an issue that falls outside of their pre-made forms/drop down boxes. I thought shipping the computer after I requested cancellation without contacting me first was shady, and I would have very low expectations regarding contacting tech support if I had needed it. Thankfully, both UPS and PayPal have picked up the slack and hopefully the issue will be resolved in time. I would never recommend purchasing from this company after this experience. "

Rating 2/10

The world largest personal computer vendor is terrible and will create immense problems in your life!

"I was happy with my Lenovo laptop when I received it 10 months ago. I thought it was slightly over priced but it worked well until a lose connection in the charging port did not let the laptop get charged when plugged in. Since it was still under warranty they sent me a shipping box and assured me it would take about a week to repair. I sent it on October 7. 10 days later they inform me it is going to take another 10 days as the parts were not in stock to repair it. I patiently wait but this goes on for another 2 weeks. They then escalate my case to some Upper management and a case manager (we will call her Christie) informs me that they will send me a replacement laptop instead. First of all repairing this laptop should not have taken so long as the issue was small. I suspect it must have gotten damaged during repair. Second of all the laptop they offered me was much heavier than my original laptop and of lower specs. I write and leave several voice messages to Christie and she finally gets back to me after a week. We decide on a different laptop that I am satisfied with and after a few days I receive an order confirmation for the same , followed by a shipping confirmation which as expected experienced a lot of delay. I finally get my laptop and I am happy the issue is over. I open it to find it was the old laptop they had initially decided to send! WTF Moreover, this laptop, Yoga 710 had issues of its own, being slow and making a lot of fan noise even when i am barely using it. I immediately called lenovo to inform them of their mistake and they assured me a manager would call me in 3 working days. No surprise. There is no call. I call in again. This time an agent rudely informs me that the case is open and that I should be patient! It was 5 ridiculous weeks since the start of this issue!! After leaving multiple voice messages and dropping emails I am left hanging wondering if Lenovo will ever get back to me! I am stuck with a subpar laptop that I over paid for....hoping to update this post if lenovo ever resolves this issue"

Rating 2/10

The store is totally ****

"I bought an all in one lenovo computer about one month ago. They never got my home. After 3 days of my purchase, the carrier told me there was some issue of this delivery. After one week of this delayed delivery, Lenovo online store told me the package is returning to the warehouse and will refund me when they get it.
I wait them for almost three weeks !!! There is still no refund at all !!! They do not reply my email now !! If it was returned to China ( even by train!), it should be arrived there now!
I'm considering whether should I call the police or not!
I am a Chinese and I use Lenovo in China, But this store is completely disappointed. I will never buy Lenovo in the UK again.

Rating 2/10

Do I really have to give this a "STAR"

"I bought a Lenovo y70 touch on 05/24/16. I didn't even have it 3 months before it started having problems. I had a hard time finding someone who was authorized to repair it. I finally did and I took in my laptop. They told me that they needed to order a part and I should have my laptop back in a week to 10 days. After months of them keeping my laptop, they called me and told me that they were just going to have to give me a new laptop. OK. A repairman has been out 3 times and it is still not working right. I have had enough. I called and told them I just want my money back. Crystal sent me an email back asking for my receipt which I sent to her the same day. Then I never heard anything from her. I sent numerous emails asking what is going on, with no response. Finally I called and they put in another case for me. They said the first one had been closed. REALLY!! SO, GUESS WHO I GET TO MANAGE THIS CASE AGAIN. CRYSTAL! Again she sends me an email asking me to send my receipt which I do immediately. Guess what, I have still not heard from her, and again I have sent numerous emails asking her what's going on. I guess I will have to call again. GREAT CUSTOMER SERVICE."

This review was modified by dlwils4 on October 25 2016 05:10:06 PM

Rating 2/10


"If I could pick 0 stars, I would. I have been trying to get a problem fixed on my computer for 4 months. Customer service is horrible. They just keep pushing you off to someone else. My case manager for the "escalated case (which means absolutely nothing), is Terry Nesbit. His number is 919-294-0517. Don't worry. He won't answer his phone and won't return your phone calls. And everyone else you talk to says they can't do anything. Only he can. This is the most frustrating experience I have ever encountered with a company. I work in a business where if you gave horrible customer service, you would go out of business. Buyers beware!!!!"

This review was modified by angelo.libman on October 25 2016 08:04:55 AM

Rating 2/10

Lenovo Flex 3

"This is the worst product and customer service I've ever had to deal with. Lenovo is very aware the Flex 3 has problems with the screen going dark after rotating it a few times BUT doesn't think its important enough to warn cusotmers NOR do they have parts to repair the problem. Amazing. My machine was shipped for repairs and recieved on September 15th. They still have it and don't anticipate repair parts in house until October 26th. Amazing, again.
The equipment has gone down the tubes. Customer service is horrible and overall I'd give Lenovo a negative 7.

This review was modified by JWtigers on October 22 2016 02:36:00 PM

Rating 2/10

Broke in less than a year and Lenovo will not repair it free of charge

"I bought a Lenovo M30-70 Core i5-4210U in May 2015 and about 7-8 months later, the hinge broke. I am using it more like a desktop without carrying it around. I contacted Lenovo and they said they wouldn't repair it for free as it is a physical damage. However, with just a simple research on google, I found many complaints of other Lenovo customers about broken hinge. Also, since the hinge broke, my camera is not working. When I told them, they said I could send it and have a look and then decide if they would do it free of charge. This could take more than a month and me spending money on post with the great possibility of not getting it fixed and of course losing more money.
I will never buy a Lenovo product again and will discourage anyone who is thinking about purchasing Lenovo products. I have paid £400 for a product of poor design, really does not worth the value. I have had a Toshiba laptop before and had it for 8 years without any problems and now I am very disappointed with this laptop. I wouldn't spend a penny to repair the hinge, I 'd rather buy a new one from a different company.

This review was modified by NikiAn on July 29 2016 03:17:26 AM

Rating 2/10

I dont usually write reviews, but this one needed to be done!

"I bought my Lenovo 2-in-1 laptop/tablet from best buy in August 2014, only because I needed a new computer for school purposes. Since then, I cannot even begin to tell you all the trouble I have had. I am used to Toshiba and had 2 of them prior to the Lenovo. They lasted a good solid 4 years and then withered away. Family members tried convincing me to go with a Mac and I was against the idea 98%. I now wish I had listened...Especially since some have had their Macs 5-8 years and still running. Plus with everything that was put into it, it would have roughly cost the same price.

**This laptop the first week ran great and had no issues other than it was super touchy, sensitive and the keyboard wasn’t as smooth as I wish it was (That is more of a personal reason). Key board is not smooth at all in my opinion....and coming from Toshibas the key boards worked fantastic and if you were using it in the dark you could actually see the board. I didn't get one good solid month out of this computer. I never went back to my local best buy to complain or even see if I could get a refund at the time. I wish I had. It was a poor choice on my end completely. I guess I made the mistake of not reading as many reviews, because now I see others don’t care for this laptop or brand either. I will never recommend this brand laptop to anyone and sometimes word of mouth is enough for people. Completely lost my business. I started thinking that Toshibas were not as great a computer cause I didn’t get 5 years out of them, but after this Lenovo, Toshibas are Gold. I am not tech savy by all means, but I don't abuse what I have and keep it up to date when I see something is off. I am not an advocate for Toshibas or Macs, but either of the computer brands would be a better choice if you are thinking of buying a new computer.**

Hate to have to write such a negative review, but it was 100% NEEDED. The money that has been wasted is upsetting. Life does go on though!

I DO hope someone took the time to read this.

This review was modified by H1091 on June 17 2016 01:09:55 PM

Rating 4/10

Multiple problems when purchasing Lenovo laptop

"Where do I start. I was chatting with an online rep on their website getting help with a laptop purchase. I said I didn't want to spend more than $1,000 and they suggested I check to see if I'd qualify for a preferred card with a $1500 limit. I did and asked how I could apply it toward my purchase. They didn't really know, so I said "forget it" and just purchased a Yoga 900 from Best Buy and it wasn't responding to the touch screen, fan wouldn't turn off, and lost hours of battery life within 10min of it freezing. This was an open box model, but it shouldn't have problems if it's going to be sold. Whether that's on Best Buy or Lenovo for selling a faulty laptop, I don't know. Returned it, and purchased it on the Lenovo website with my own Wells Fargo credit card. Decided the orange was too loud and cancelled it to purchase again in gold. Well I was still charged for the McAfee security both times. Now I'm filling out a form to cancel which will take 7-10 days to show up on my credit card. So now I have to see if I still need to pay it as my monthly payments are due before then. Anyway, so my gold laptop comes in and works good enough, (minus red underlining my sentences for no reason after I've ben typing) but then shortly after, I received a Lenovo preferred card I applied for. It's pointless now as it took weeks to come in. I already have my laptop! (Which is now red underlining for no reason). I wasn't even told I would be receiving this card. I was under the impression I was just checking to see if I'd qualify for the card and could then decide to get one if I wanted to from that point. Now this will affect my credit and I have to sort out paying the second McAfee security with my bank. And the laptop still has hiccups. It has been a terrible experience all around with Lenovo. I wish they would have been more clear with the preferred card, I can't necessarily blame the rep too much as I know call center reps are not always properly trained, but something needs to be done about their knowledge of this card. I feel misguided. It was made to seem like I could just check to see if I'd qualify, not understanding I was actually requesting a credit card. Lesson learned I suppose. I will say their reps were very nice while on the phone and listened as I discussed my situation, but I guess there's nothing they can really do for me. This whole process was just a huge pain in the rear end."

This review was modified by Tina415 on May 23 2016 10:27:51 AM

Rating 2/10

"Piece of Junk"

unlimited lack of support + unprofessional team
Excellent screen resolution
Summary Stopped working in two weeks; motherboard was replaced; still not working: issues with monitor & touchpad stops working for intervals of 5-20 seconds - Wasted US$ 1,400

This review was modified by davelee1956 on January 29 2016 01:24:26 PM

Rating 2/10

Lenovo e550 is a piece of garbage

"I recently bought a Lenovo E550 and I want to share my huge disappointment with the device. They charge it with a decent price - I paid 850+ GBP for it, and for that amount of money I expect some quality stuff. But what I got is basically piece of garbage.

First off, the overall quality of the material is very bad. You can feel the cheap plastic under your fingers when you take it in your hands, you can actually even hear it. Talk about 'tank strong' Lenovo laptops that they brag about. Bullshit. As a matter of fact, three days after I bought it, its screen crashed during the night when I fell asleep with it. Previously I had a HP Elite Workstation, and good God did I do wonder with that piece of equipment - I killed flies on the wall with it and nothing ever happened. But this cheap-plastic-cheap-glass they sold me crashed with probably an accidental blow I delivered during the night. Tbh I didn't even ask for guarantee, because I would go through hell of explanation how it happened and I knew they wouldn't fix it for free if I did it by my self, so I just went to ebay and bought a new display, out of my own pocket.

When I took the laptop apart, it was obvious they wanted to make it a nightmare for anyone trying to fix anything by himself. They would rather take more money for fixing. This is one more reason why I hated it. I went through 50+ pages of manual and more than 3 hours of very slow fixing process in order to replace the display. Thanks Lenovo for making my life difficult!

Usability problems are major - in this particular model the geniuses behind decided to not put a LED lamp on the Caps Lock button! I am a software developer! I often switch from all-caps to all-lower during my coding, and I also use VIM editor - can you imagine the nightmare when you don't know whether your caps-lock is turned on or off when you have no indicator? You basically have to press something and see. Then delete that and continue. If I'm in VIM, and I am in command-mode, I press 'k' to move left, and it takes me to man pages. I press 'l' to go down and it takes me to the bottom of the screen. It's ridiculous. On the other hand, they put the LED lamp on their infamous (stupid) Lenovo Fn button, so it's on all the time.

Geniuses also decided to put 'Pg-up' and 'Pg-down' buttons around arrow keys. Whenever I type something and move my hand towards the arrow keys, I accidentally hit the pageup or pagedown button and it takes me miles away from where I was. So I ended up installing AutoHotKey to disable the whole PageUp and PageDown buttons.

Touchpad buttons are BAD. They are somehow gummy, not clicky. No Win-menu button on the right, but PrintScreen instead right next to the Alt button!?

They packed it with Win8, and I had no choice to pick Win7. This is also a nightmare, though it's a separate subject. But it just shows that bad guys always go in company with other bad guys. PDF viewer, Start Menu covering the whole screen, bad media player, settings hidden from user...

I should have figured Lenovo was bad by just looking at their website experience - it was cheap, snappy, difficult to navigate, different pages having different designs etc. But I was stupid enough to listen to a friend's advice who thought Lenovo was great, and having had that beautiful HP Elite Workstation somehow I got into thinking that all laptops are just great and I would get used to anything, as long as performances are good. I was wrong. I will never-ever buy anything from Lenovo again, even if it came with beautiful girls served for free. I'll probably give this laptop to my parents because nobody would buy it close to the original price after I took it apart and also threw away packaging (which I always do, optimistic that I won't need it).

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