1/5

posted Jan-31-2012

"Lenovo is the worst laptop vendor. I ordered a few laptops from lenovo. Got a confirmation email. My credit card was charged shortly. After a few days waiting, I got a cancellation email without a reason. Then, I called Lenovo's credit card department to ask them why. They (representative's name is Joe) said my purchasing is fraud and illegal. I was so shocked. I used my own credit card and called my credit card company to authorize this payment. I totally don't understand why lenovo told me this purchasing is illegal and fraud. I feel very insulted. I will tell my story to all my friends. Will not buy any lenovo products again."

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1/5

posted Jan-29-2012

"Warning about Lenovo Customer Service. I bought a Z570 laptop and the battery died after 1 month on 1/21/12. I called Customer Service that day and was told to ship the laptop to their repair center in Grapevine, TX. I had to pay UPS $69 including extra insurance to get it there as they Lenovo only covers shipping on certain series. Laptop arrived on 1/26/12. Lenovo had kept telling me to check their repair site at http://consumersupport.lenovo.com/us/en/RepairStatus/RepairStatus.aspx. The site did not reflect the delivery. After 3 days, two phone calls and several attempts at checking the site, Lenovo is telling me they cannot locate the laptop even after checking the tracking number themselves! This is very frustrating. Lenovo C/S gives out bogus info and their English is difficult to understand. I hope this turns out ok. Just fair warning if you have to take Lenovo up on their warranty...Horrible experience!"

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1/5

posted Jan-25-2012

"Lenovo is the WORST computer vendor I have ever dealt with. I have dealt with all of them! In fact, I have never dealt with any company that literally lies, cheats, and does everything it can to make sure that they do not have to honor their warranty. They will tell you whatever sounds good to sell you their computers, but then afterwards, they come up will all kinds of excuses to not spend any time or money repairing their computers. I paid an extra $400 for the 2 year extended warranty which expires in 2013, with Priority NBD(Next Business Day) support, but their technicians know nothing. The only thing they know, is that they have to charge me to fix the computer after 5 minutes of false diagnosing and then they want me to pay to have the computer repaired while still under warranty. One technician even offered me a discount because I had been made so frustrated. I have had problems with Dell, Toshiba, Apple, and every other computer brand, because no one is perfect, but I swear on my life, Lenovo is the most corrupt, dishonest, cheating, lying, thieving, incompetent company I have ever dealt with in my life. I would never have bought anything from them had I known what a collectively CORRUPT COMPANY THEY ARE. Thank God there are several other computer companies to choose from. If anybody wants any further details, you can email me at remember.100@hotmail.com Save yourself the aggravation of a lifetime and stay away from Lenovo."

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1/5

posted Dec-28-2011

ResellerRatings.com TOP REVIEWER!

"LOL, support with some of these big companies can so easily be a bad joke - and that's the case with my experience with a "simple" purchase at Lenovo.com

I purchased two mice on sale. One of them worked without issue, the other started getting a hot USB transmitter, then lagging, then quit working all together.

I call the RMA number, they don't speak very good english so communication is an issue from the get-go. I'm told I can't RMA without first going through tech support (despite telling them this mouse does not work on three systems, yet the other identical mouse works without issue on the same three systems). Yeah, bureaucracy - gotta do the checkmarks first because nobody understands a thing these days.

I call tech support, they tell me to call the RMA tele# I just called as there's no reason for further troubleshooting. I should have got a "Case#" or whatever, but I call the RMA # right back without one - mistake.

Well, I'm told they'll get back to me within 5 days by email regarding my need to return a simple mouse for replacement which will put me really close to the end of the 21-day return window. Also, my mouse was referred to as a wireless keyboard and I was also asked if my wireless mouse was a desktop or laptop computer throughout my calls to Lenovo.

I'm glad I discovered their customer support is worthless on a small item and not one of their laptops. I'm going to call again, but I'm sure I'm going to use up at least another hour of our time (which costs them an easy $30 even on cheaper overseas overhead) trying to get a simple return/exchange to go."

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4/5

posted Dec-06-2011

"Ordered an IdeaPad Z570 online a couple days prior to CyberMonday. Had a little snafu with entering my address info on my end, but mailed support about it and they resolved the typo in 2 days. Expected ship date was 12/5, but I actually received it on 12/2 afternoon! So, that was a bit of a nice surprise. Laptop hasn't had any problems in particular. I do note that the maximum 1378x768 is crappier than I expected (industry standard is 1024 on the vertical nowadays?), but I did purchase the laptop knowing about it beforehand. It's worth noting that I can plug my monitor into my laptop, and it will handle 1280x1024, so it seems to be due to a limitation of the laptop display. Nothing broken in transit, arrived nice and shiny, but the construction does feel a bit flimsy. Ah well... just have to be careful with this one. Also, I read about all these bad Lenovo reviews after I had ordered my laptop - I guess I got lucky."

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1/5

posted Dec-06-2011

"I ordered a Lenovo Tablet K1 on Nov 15, 2011. According the Lenovo website, the estimated ship date for my order is around Nov 30. This tablet is a Christmas gift. So I checked my order status a lot. The estimated ship date kept changing. On Dec 5, I checked the status again and found the Estimated Ship Date for my order has changed to Dec 23. I used web-chat and found Lenovo cancel my order WITH NO REASON. Then I call sales to make sure my order REALLY has been cancelled. In the middle of phone conservation, my call was dropped and was transferred to another customer rep in India. I barely understood what he said.
Lenovo cancelled my order and not even bothered to notify me. This is the LAST time I will try to buy anything from Lenovo. "

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1/5

posted Dec-01-2011

"Purchased a laptop bag on 11/24/11. I'd heard of Lenovo delayed shipping, but this was just an in stock bag, not a computer.

Estimated ship date was 11/30/11. Checked order status on 12/1/11, and now the ship date was 12/5/11. They can't even ship a laptop bag on time!

Called (866)428-4465 to cancel the order, was on hold for 16 minutes before I gave up. Called back and used the “change order” option, and was immediately connected.

The CSR was kind enough to cancel the order, although at first she wanted to transfer me back to the never answered cancel order line.

Good riddance to Lenovo.
"

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1/5

posted Nov-25-2011

"Lenovo will cancel orders without reason. Others have stated the same as Lenovo is not trustworthy.

After the recent bad experience I won't buy from them. They had a special for $469 which was in stock and I was able to order. I received an order confirmation, they then charged my card and listed it as in process. However, after a few days it was still "in process". So I called the CSR and she said I would still get the deal. Then a couple of days later it stated "order cancelled!"

Lenovo should honor their specials and prices. "

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1/5

posted Nov-07-2011

"Will never buy from this company again. A great specced Z570 which promptly had a mother board failure 3 days after purchase. Now I understand these things happen but that was three months ago and still trying arrange for repair. It is a total joke. Have never dealt with such appalling service. Trust me, although I'm sure the laptop is great when it finally works again it is not worth the hassle dealing with ANY problems."

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1/5

posted Nov-01-2011

"I am hearing impaired so do everything online. I bought and paid for an ideacenter online. No prob. I have a year service warranty. I have no sound on computer. Even tho I can't use it, it is necessary for a V0IP I have for work. I have to talk to caller, and then can read what they say.

For over 6 months, I have been trying to get help with Lenovo. All they do is tell me to call. I have tried. Got thru once and spent over 2 hours with tech who ordered service call (this on something that would have taken 10 minutes for a hearing caller). NEXT, the person coming to fix computer must CALL me. Not possible, no captions when I answer phone. Finally talked him into text of email. Service never came. 3 weeks later, someone called phone and left message. Got only that it was 'computer'.

LENOVO WON'T BUDGE. They have not given anything, NOTHING, to help solve this problem. Months and months and they will do NOTHING!! Lenovo has no customer service for deaf and hearing impaired. But boy don't they have help when you are buying!!!

"

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