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"We placed an order last Friday. Lenovo was suppose to ship it on Monday. On Monday they said tomorrow. Tuesday the same story. On Wednesday they said it will ship today. Came Thursday and they still didn't ship. They said they were 4,000 orders behind so we asked to cancel the order and release the hold on the Debit Card because we found the same model at Staples and we can pick it up. Lenovo is giving us a very hard time with the cancellation.At this time they're still holding on to the order without cancelling it. At this time I still don't know the status of the cancellation. This is extremely frustrating. They claim they have 4,000 orders on hold - that's s lot of frustrated customers.We want our money and we want to run. They're still holding on to our money and won't let go.Be on guard, you do not want to be caught in this situation. I wouldn't recommend to purchase anything from Lenovo, they can take your money and not ship the goods."
"I bought an allegedly brand new laptop computer as a gift to my wife from Adorama. I usually by from B&H Photo and Video but the price was better at Adorama. So I decided to give it a try. I own a MacBook Pro and after reading many forums online I got the impression that Lenovo was the Apple of PCs. So I thought this was the perfect PC for my wife. I couldn’t be more wrong.The laptop I my wife chose is a Lenovo Twist 33472HU (an ultrabook). When we got the computer, the touchpad and the on/off button were a little odd, but I thought it was something my wife could get used to. With time the touchpad got more unresponsive. In addition, the computer took a lot of time to wake up from sleep mode. I’m very comfortable with computers and tried to troubleshoot the problems online using Lenovo forums; with no success. Because this all happened after the 30 days covered by the Adorama Ruturn Policy, I decided to send the laptop to Lenovo for repair covered by, supposedly, a 1-year warranty. To my surprise, when I filled out the warranty forms I found out that the warranty was valid for only 6 months. That’s because the computer had probably been sold before to another person who returned it to Adorama (maybe because the problems in the touchpad and on/off button). So Adorama sold me a used computer as if it were brand new.Lenovo covered the shipping cost via UPS NEXT-DAY AIR, which I though was great. But when the computer came back a week later, some problems were fixed (still not completely satisfied with the touchpad). But now it was the keyboard that wasn’t working! I wonder if they even tested the keyboard before shipping the compute back to me. Both my wife and I were very disappointed and wanted our money back or a brand new computer. I called Adorama and explained the situation. The person on the phone tried to disqualify my claim that the computer had been used before and the warranty was not for 1 year. The person also said that any problem I have should be Lenovo’s responsibility after the 30 day period. It was clear to me they got rid of a “lemon” and did not want to take responsibility for it.Bottom line:Adorama is not B&H and Lenovo is not Apple.Order number: A2013073023003029162Date Adorama purchased the laptop from Lenovo: December 26, 2012Date I purchased the laptop from Adorama: July 30, 2013Warranty expiration date: February 4, 2014http://www.adorama.com/LE33472HU.html?disc"
"The products are generally good. The customer service is AWFUL. If you buy it online and your device works perfect you will be happy. If you talk to Lenovo at all, you will hate yourself everytime you look at the device. Chose a different manufacturer. It really cant be worse than lenovo"
"I placed an order with Lenovo a week ago. The original delivery date was 11/4/2013 and I checked this morning. The new delivery date is 11/21/2013! I put in a 'cancellation request'. First off, what the hell is a cancellation request. Either you cancel it or you can't. I will probably not even buy this laptop in a store now either, as this has left a sour taste in my mouth. Do not buy from Lenovo!!!!"
"2 days ago ordered a notebook from Lenovo (not custom - pretty standard model). Today checking the status - it's going to be delivered in a month! Are you joking me? Waiting for the whole month? Pfff"
"I have a 3000 Lenovo computer that has been running for about a year. After 25+ years of using computers and being considered a experienced user of computers, I can say that this is the WORST COMPUTER I HAVE EVER OWNED and I am about to get rid of it!I have contacted LenoVo a number of times about my complaint and have never received a reply. They have a record of the WORST consumer support. This computer shuts down and reboots at random times, has continuous cursor freezes, freezes on boot-up, uses a "start repair" icon on bootup that I cannot escape, tells me I cannot run internal clean-up programs "due to recently installed programs" when none have been installed, reports "crash dump" and then reboots, MANY OTHER PROBLEMS!No repair, either recommended by them or from my own experience, will work. Please investigate reviews and problems from this computer line before you buy. And don't look at the Lenovo site for feedback - they will only allow positive feedback!"
"Horrible customer service. I ordered a scratch and dent laptop on 8/9. I get an email that it should be here by 8/16. I call today because I still do not have a tracking number. The rep told me that he didn't have one either but will email me when one is available. I asked about why it takes so long to ship a laptop that's already built? He had no explanation. He said that it probably won't get here until Monday and a signature is required. So no laptop on Monday. He told me it takes 3-4 days to "process" an order. Absolutely horrible shipping and customer service. I've ordered three laptops from them in the past and twice they've dropped the ball on shipping. Once they sent me a defective laptop. This will likely be the last laptop I'm purchasing from them unless they make things right (which I doubt)."
"Ordered a lenovo y580 well before christmass because i knew from research that i could take them a while to ship it. i bought it using a online coupon code which i got from redflagdeals.com. i got the laptop for $899 plus tax. regular price was $1500 plus tax. i thought it was a good deal and it was!!i saved $700 off the unit in total. iv used the shit out of this laptop for the last 6 months without one problem. the only problem i have is with the power dvd 10 software. it dosnt work and it wont update. i guess cyberlink does this to sell there lastest software. dissapointed that i cant play a dvd or blu ray with this laptop because of the crap/cheap software lenovo provides with it. that being said i didnt have a proble ordering it and its been awesome for the last 6 months. I LOVE IT!!"
"TRUST ME DONT BUY A LENOVO!!!"
"Do not order direct from these idiots!!! I tried to order a laptop in May and they have continued to delay shipping. After the last shipping eta was pushed out to the end of June, I cancelled my order and ordered a laptop from PC Connection which shipped same day. I confirmed the order cancellation by phone and via email but they keep sending me order status updates with a shipping ETA. I'm afraid I may need to dispute this with my credit card company if they try to process and ship my order in the next month. This has been the worst possible customer service I've ever had to deal with. You are far better off doing business with a reputable retailer than trying to order direct from these clowns."
"After three weeks, my Thinkpad X1 Carbon is still not repaired.They try to replace every single piece in your laptop rather than to give you a new one. This can need weeks. They have so bad phones in the customer service, that it's hard to understand them and you have to wait a long time."
"Yeah, the customer service sucks!!! My son ordered a computer then same day changed his mind, told him to call and cancel asap.. yeah right... run around still dealing with them, this was 4-1 finally got email after we called every day.. showed it was cancelled on 4-6, but my credit card still says pending, so I call on 4-8, the girl tells me it wasnt cancelled but I am looking at the my order and it showing cancelled.. so she says she will take care of it. i look on there today and now it is showing it was cancelled on 4-8 credit card still showing pending UGH!!! what a nightmare. I just tried to call again and on hold forever.. I will see what they tell me next!!! I swear if that computer shows up at my door grrrrr after my son ordered another one I hear to ship them back is a pain too!!! wish me luck."
"I purchased a Lenovo Lynx and keyboard dock -To highlight one of the many issues with this device, I will by typing this review on the keyboard dock option:-There is a major issue with the dock, it simply cannot handle fast typing, onany level, as justoccurred, a keystroke, most often the space, will not register. Trying different angles and pressure did not help. I tried a Bluetooth keyboard and it was fine, s the issue is not with Windows 8 or other software. Thouh many reviews have stated mentied this issue, on both Amazon and by professional reviews, Lenovo claims it is not a known issue. -Next the keyboard does not seem to charge the devie while it is plugged in. It will charge the tablet if it has power, however once plugged nto the wall it stops charging the tablet, it also does not charge from thewall while the tablet is plugged in. This could be a defect in this device, it seems likely as there is another issue that is most certainluy a defect; the battery in thedock just suddenly drops 30% of itscharge a some point during use. It has happened very time I have used it so far. It also does not charge to full all the time.-Thouh th dck connection is quite strong to the tablet, the keyboard has a notable amount of give especially toward the front, where eventhe smallest pressure can depress it.-Typing is annoying even without the flawed entry, as they onscreen keyboard pops up every time, even though there is a keyboard attached, and takes up most of your text field.-The tablet itself, seems solid, though there is an obvioue anduntractive seem between thefront and back. -The speakers are lightly below average for a tablet of this size.-The screen is nearly the only positive, it is bright, ery bright and has goodcolour accuracy.-The only other positive is the tablet doescharge via standard USB, which is a great option is you are on the go.Customer service:I kn it is eay to overlook this, but service matters, and Lenovo's is terrible. After reporting these issues, many of them l known as I said, Lenovo sai these are not known issues, and no recall is offered. Worse,to ship my device for a repair (which likely will not repair the typing issue) they reqired me to ship the tablet with it. They also did not offer any cross shipping, so I am simply out a tablet for 6-10 business days.This is by far the worst device and experience I have ever had. I can't even return the dam thing, because I had to buy the keyboard from an American vender, as I learned aft the fact that you can't buy th dam thing in Canada, not even off Lenvo's sit. I have owned many devices, including the Transformer Prime, which is a very similar device, this is the first timeI have ever felt compelled to write a bad review for a product, avoid at all costs."
"Build quality of laptop was horrible, had multiple repairs immediately. The phone support is terrible, their RMA process is cumbersome, and their repair centers are incompetent. There is a reason why they, unlike their competitors, charge a restocking fee if you're unsatisfied with their product. BEWARE!"
"I had purchased a laptop from the outlet store after having good feedback from speaking with a sales associate. When I received the order confirmation that same day, the 4th of Feb, I had been shipped the wrong T430, a s instead of a u. When I called immediately I was told I was unable to cancel, I called back when they refused to transfer me and someone said they couldn't either so I had to call again and the third person said that they would be able to cancel it. The next day I received tracking info and the item was being shipped. Called in two more times to try and get it cancelled to no avail, a third time proved effective and the shipment was turned around in transit. When the item was received back at the warehouse on the 9th of Feb I called in regards to my refund being processed. The first two people that I spoke to assumed the "Delivered" status meant I had received the item, the third person finally understood the situation and said they would try to issue a refund and it would take 3-5 business days before I'd see it reflected on my account. I called in on the 14th of February to inquire about it's status, of which the first person was confused, and they stated the same thing, 3-5 business days sir. I called in two more times, the first unable to understand the situation and the second being unhelpful as well. I called back in on the 21st of February to inquire about my refund, first time the person was unhelpful to an extreme degree (tried to read the same paragraph I had been read before after telling me that the item had been delivered). The second person was also equally unhelpful and the third proved to be of the same quality. I called in a 4th time to find that the person was somewhat helpful and stated that no refund had been started and then quoted me the same thing, 3-5 business days. I then called in on the 23rd to make sure it had gone through, first time failing to even get my query across and the second person quoting the same thing as the past and a fourth confirming that the request had been received. I then called on the 25th to check only to receive not only an unhelpful rep but a rude one that made accusations about my character as well as my purchase. When I called the next day on the 26th I tried other departments for help. Every person I spoke to couldn't help me cause they didn't know what I was saying, would not help me at all and rudely hung up or simply stated that they don't deal with anything after the product has been shipped. When I continued my research I refound my hope that IBM's old quality was hidden under the MASSIVE layer of terrible that seems to be Lenovo's support, so I called in to see about purchasing one from a person. The first person stated that they would help and send me quotes via e-mail. Nothing by late the next day so I called them and let a voicemail. Nothing again the next day, same thing. Third day I tried to get a hold of someone who dealt with selling to military personnel, as I am active duty. I was routed to a few different people before they quoted me the standard price that you could find on Lenovo's website, when I inquired if they had anything for students they then quoted me the price from the site for student purchases. I called in to inquire about if my University had a purchasing program and I was routed to my "rep". He said he would quote me some prices for my build and would call me with them. 15 minutes later another rep calls and said they were asked to help, they quoted me the standard online price, followed by the student price when I inquired, and said they could not help further. Tried two more times calling in for purchasing help and none was really received except "Just buy it from the website". I have since had a order already placed for me using my credit card for a T430u without my complete consent and I'm expecting more craziness to ensue as I PCS overseas for a stay of 4 years.Throughout this whole process I was amiable and let them do their work as I had admired IBM Thinkpads since I was working on them in High School and college. I tried my best to deal with the side of Lenovo that was based in Malasia and could barely understand me, let alone read a script properly, as I am a linguist and I know how hard it can be. Despite all these things I had hope that someone good could come of it but I have only just received my refund on the 1st of March (almost a month later) only to find being double charged for another laptop. I don't think I could recommend this experience to anyone and I am sad to say that I may never get that Thinkpad I had wanted."
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