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Stores > Leisure Pro
  • Leisure Pro Leisure Pro Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      10011
    •  
    • BUSINESS HOURS
      Mon. - Thus. 9:30am to 5:30pm EST Fri. 9:30am to 1:00pm EST
      GENERAL PHONE
      (800) 637-6880
      FAX
      (212) 691-7286
    • SUPPORT EMAIL
      custserv@leisurepro.com
      SUPPORT PHONE
      (800) 637-6880

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.70/10 8.70/10
    Chance of future purchase: Rating 8.57/10 8.57/10
    Shipping & packaging: Rating 9.13/10 9.13/10
    Customer service: Rating 8.10/10 8.10/10
    Return/Replacement policy: Rating 7.68/10 7.68/10
Voice your opinion! Review Leisure Pro by clicking a star below.
Rating 2/10
1/5
2017-08-16

We don't give refunds on "used" equipment

"Bought a brush and a vaccum head, the brush fell apart when I used it, and the vacuum head was difficult to keep in contact with the floor of the pool. Neither item fit my standard size pole assembly. When I called a week or two later I was told I could not return used items, but I could ship them the brush and they would send it to the manufacturer and have it repaired under warranty.
I said,"These items don't fit my pole correctly, I really don't want them" that's when they told me I couldn't return used items. Well, I guess I don't recommend buying from sellers who don't accept returns.
"


Rating 2/10
1/5
2017-08-16

Customer service and shipping was very dissatisfying.

"I paid $32 to overnight snorkel fins for a trip to Mexico. The fins were received FOUR days later. (AFTER I was in Mexico.) A week after multiple emails, I was refunded $10 (less than 1/3) of the overnight delivery fee. EXTREMELY POOR CUSTOMER SERVICE. i WOULD NOT USE AGAIN. "

Rep reply posted Aug-16-2017

A rep from Leisure Pro, leisurepro, has responded

“This order was placed on Thursday 7/27 after our shipping cutoff, we shipped it the following day via UPS Next Day Air as requested and this was delivered on the next business day which was 7/31. ”


Rating 10/10
5/5
2017-08-14

Great fit

"Great fit, amazing quality, fantastic style"


Rating 8/10
4/5
2017-08-07

Swoof the deesh!

"Product looks good! Thanks LP"


Rating 2/10
1/5
2017-08-07

Beware of trying to return anything.

"I ordered a high end Bare 5mm wetsuit through Amazon, it let in too much water and did not properly insulate. I needed it for a trip with cold water dives. I contacted Leisurepro.com through Amazon before the 60 day dead line, and after weeks of delay on Leisurepro's part, they won't take back the defective wetsuit as promised on their site. They didn't even offer store credit, they only suggested I contact the warranty department. I had to purchase a different wet suit, certainly not from Leisurepro.com at additional expense for the trip. Beware of buying anything from this seller, you may be stuck with unsatisfactory items."


Rating 10/10
5/5
2017-07-31

Great company

"Great company to do business with. I have bought many items from then and if there is an issue they take care of it right away. Great customer service and quick responce"


Rating 10/10
5/5
2017-07-27

Excellent Service

"At the last minute i found I had a hairline crack in my mask. I use a bifocal mask so I can read my computer. No problem , called ordered mask , ordered lens and had them installed. They shipped it right out and now I'm ready to go. Thank you Leisure Pro."


Rating 10/10
5/5
2017-07-26

THE merchant to buy scuba gear from!

"Great selection, good prices, subperb service, and excellent communications is why I am a regular customer"


Rating 10/10
5/5
2017-07-23

Very helpfull, quick delivery

"The sales tech was very helpful and I got my new BCD with air 2 guickly, price are competitive "


Rating 10/10
5/5
2017-07-21

Great exerience!

"The SL3 eLED L2 dive light and NeoSport skin suit are even better than advertised! It should be noted clearly on the website that the NeoSport skin suit provides UV protection, as it came with an attached tag that states "50+ UV Shield". My order was processed and shipped very quickly!! Great job Leisure Pro staff!! "


Rating 10/10
5/5
2017-07-21

All facets of experience

"Perfect from start to finish!
"


Rating 6/10
3/5
2017-07-16

tusa conquest 2 BCD

"I was told the conquest 2 did not come with APA....That I would have to buy it separately.
I bought a TUSA conquest 2 and an APA..
The BCD already comes with one.
I am returning the "EXTRA" APA today...
I guess being a new BCD, the salesman was unfamiliar with this product.
Now I am paying shipping to leisure pro and will probably be hit with the shipping from the original purchase.
Not fair.. I asked if it came with an APA..........
"


Rating 10/10
5/5
2017-07-14

Delivery #1

"I order 3 items on Monday from Montreal, Canada on Monday, received it on Friday morning. That impress me!

People from Leisure Pro, #1! Nice support, good client experience.
"


Rating 10/10
5/5
2017-07-14

Great Service

"The Sea Dragon Duo was ordered, shipped, and delivered all in the same week. Everything was exactly as ordered, and no shipping charge was added."


Rating 10/10
5/5
2017-07-12

Great service

"We ordered BCD on the weekend and received it Wednesday morning. They sent us tracking emails the entire way and a follow-up email as soon as it was delivered. We are very happy and will definitely be shopping here again."


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