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Stores > Leisure Pro
  • Leisure Pro Leisure Pro Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      10011
    •  
    • BUSINESS HOURS
      Mon. - Thus. 9:30am to 5:30pm EST Fri. 9:30am to 1:00pm EST
      GENERAL PHONE
      (800) 637-6880
      FAX
      (212) 691-7286
    • SUPPORT EMAIL
      custserv@leisurepro.com
      SUPPORT PHONE
      (800) 637-6880

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.94/10 8.94/10
    Chance of future purchase: Rating 9.04/10 9.04/10
    Shipping & packaging: Rating 9.50/10 9.50/10
    Customer service: Rating 8.81/10 8.81/10
    Return/Replacement policy: Rating 8.91/10 8.91/10
Voice your opinion! Review Leisure Pro by clicking a star below.
Rating 10/10
5/5
2017-09-11

Scubapro mens' definition 3mm wetsuit

"Excellent experience with leisure pro. Extremely satisfied. I had initially received my wetsuit and it was a bit small, I exchanged it for one size up and it fits great. Very smooth return process with no added cost. I am always very pleased with leisure pro! Would recommend it to any of my diving friends."


Rating 10/10
5/5
2017-09-08

Fast delivery and great selection!

"Great job! The search function is sometimes hard to use, but great service!"


Rating 10/10
5/5
2017-09-08

challenges of the Unforseen.

"I had done biz with L.P. in the past, this time I'm giving 5 stars bcs the product (service) is pretty consistent until one gets to the human interaction.
After experiencing some level of misscomunication based on people seemingly not getting the full message in English (reading & understanding exactly the request) still give the high mark.
Will do biz again with L.P. only different agent i'd consider to interact with.
"


Rating 10/10
5/5
2017-09-07

Excellent service with Leisure Pro.

"Our snorkel vest arrived. Both were too small. We returned and received our newer (larger) vests within a week. Very easy to shop with Leisure Pro. Thank you"


Rating 10/10
5/5
2017-09-05

Absolutely great service!

"Great resolution of small issue."


Rating 10/10
5/5
2017-09-02

Reg Shopping

"My experience whenever I use Leisure Pro is always a positive one. Great job with advise and website is the easiest I've used when I'm looking for SCUBA stuff.
"


Rating 2/10
1/5
2017-08-29

Customer Service NONE - mailed me two left handed gloves on Med and one Large

"Ordered two pairs of gloves 7mm. They mailed them. We each tried on one and felt we were ok. Went diving in MN a few weeks later in a lake. We had to walk into the lake down a hill with all our gear on. Once in the water we tried to put our gloves on and I noticed I was mailed two left hand gloves. One med (which I wanted) and one large. We were unable to dive where and when we wanted because of this. I had to pay to mail back their mistake. My exchange/return has been with them for over a week and customer service keeps saying "now the gloves are in inspection, allow two more days" and "now the gloves are in holding allow two more days". They are not responding to me and giving me the run around. And for those of you have ever dove in MN, it is not ocean diving... You have to walk down hills into lakes, it isn't easy. POOR CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!! SEND ME MY MONEY BACK!! I will never use them again and I would encourage everyone to find a new store"


Rating 10/10
5/5
2017-08-25

good

"very good exelent very good exelent"


Rating 10/10
5/5
2017-08-23

Great Service

"Called to change order. No problem. Received items in 5 days."


Rating 10/10
5/5
2017-08-22

A great place to buy your scuba gear

"Excelente customer service, with good prices."


Rating 6/10
3/5
2017-08-16

Customer service could be better

"Bought a brush and a vaccum head, the brush fell apart when I used it the first time and neither item fit my standard size telepole. It took several calls and emails to get them to issue me a refund."


Rating 10/10
5/5
2017-08-16

Customer service made everything right!

"I initially had an issue with receiving the product on time. After contacting customer service, they were willing to make sure I was completely satisfied. Great customer service makes all of the difference! "

Rep reply posted Aug-16-2017

A rep from Leisure Pro, leisurepro, has responded

“This order was placed on Thursday 7/27 after our shipping cutoff, we shipped it the following day via UPS Next Day Air as requested and this was delivered on the next business day which was 7/31. ”


Rating 10/10
5/5
2017-08-14

Great fit

"Great fit, amazing quality, fantastic style"


Rating 8/10
4/5
2017-08-07

Swoof the deesh!

"Product looks good! Thanks LP"


Rating 6/10
3/5
2017-08-07

Beware of trying to return anything.

"I ordered a high end Bare 5mm wetsuit through Amazon, it let in too much water and did not properly insulate. I needed it for a trip with cold water dives. I contacted Leisurepro.com through Amazon before the 60 day dead line, and after weeks of delay on Leisurepro's part, they won't take back the defective wetsuit as promised on their site. They didn't even offer store credit, they only suggested I contact the warranty department. I had to purchase a different wet suit, certainly not from Leisurepro.com at additional expense for the trip. Beware of buying anything from this seller, you may be stuck with unsatisfactory items.

Update: After I complained to Amazon about Leisurepro, I did receive a refund, but Leisurepro first dedeucted $61.50 as a 15% restocking fee. After further complaints to Amazon and because of this negative review, Leisurepro did finnally contact me and refunded the restocking fee so I received a full refund.
"


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