Lee's Safety Razors

Ordered D/E Razor and miscellaneous shaving supplies on Wednesday evening 6/24. Lee's shipped them via Priority Mail, for free, and they were in my mailbox on Monday, 6/29. Outstanding! I emailed Lee's with a question prior to ordering. Lee answered it personally, and it had to be 11:30pm in his time zone. What a guy!

This review was modified by its author, sparta75, on 6/29/09 7:07 PM.

I placed my order for $240 about 12 days ago and still have not received my package. I never heard a word and never even received a tracking number, yet payment was made 12 days ago. Finally I decided to call him after I received no package and no update. He claims that he addressed the package to me, but somehow it got shipped to a guy in Utah (I'm in TN), another one of his customers expecting a package. He blamed it on the post office and told me he would get a new tracking number for me today. Well, today is up and I still don't have my tracking number. I suspect he hasn't even shipped it yet. I have never heard of a package addressed to a customer in TN accidentally arriving in Utah, and it just so happens that the person who got the package was another customer! If it were supposed to be a post office error, more likely it would have been shipped to a random address, or one that looks like mine.  
 
There is something very fishy about this company. Their website looks professional at first glance, but upon close examination reveals the work of a four year old. Ever page is marked with an http[B]s[/B] address which forces the user to verify a windows dialog box upon clicking every single link on every single page. Also, lol, the auto generated password has the form: H2&hE6#n84H$#f1:5?h. lol, I guess he wants to make it super difficult for his customers to come back, lol. Don't worry, I will not be back. This was my first non-disposable shaving set; an experience that should have been a pleasure but turned into a nightmare thanks to Lee.  
 
All I want at this point is a refund, but he has yet to return my message.  

Originally ordered a Merkur HD razor in silver and after a few days I had not received a shipment notification. I contacted the store and within the hour received a response stating that Merkur was having problems with production. Lee told me that he would send the gold version instead if that was OK since it was exactly the same thing but in gold for no extra charge even though it costs $12 dollars more. I agreed and not only did he send me the razor, which is a beautiful piece, he sent me a bunch of free blades and some sample shaving creams.  
 
Customer service does not get better than this! I highly recommend this store to anyone looking for shaving supplies!

I am quite pleased. My order came promptly despite the holidays. When I emailed to ask for a tracking number, I received a reply from Lee himself. My package also contained a small bar of soap, 5 replacement blades, and a disposal box free of charge.