1/5

posted May-11-2011

"Absolute cowboys. Ordered a refurbished Acer 6930 from them, which arrived with the intermittent flickering screen issue that we'd all too common on the 6930. I tried to return it under the Distance Selling Regulations, but Laptops Direct treated it as a fault return against my wishes, and are now charging me £62 for the pleasure. Both customer service and the technical team are rude and uncooperative, and all in all this is the worst retail experience of many years shopping online.

I can't recommend that you avoid this company and all of it's sister companies strongly enough."

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5/5

posted Aug-25-2009

"I used Laptops Direct in July to buy an Acer laptop for my son`s birthday prior to him going away to Uni later on next month.
I found the website really easy to search ans use, and the prices a lot cheaper than anywhere else for the Aspire 5536 that I bought. Really pleased with the service and delivery too, turned up at 10am the next day! Would definetely use these guys again.....Top notch! "

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5/5

posted Jun-26-2009

"They had the lowest price and the website was easy enough to use. happy whit the service so far, laptop is working fine :)"

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1/5

posted May-25-2009

"I had Purchased a Grade A1 Laptop model is an Acer Aspire One 150L. Grade A1 Means the box is slightly damaged. Here is my story.

Ordered the laptop and received it in reasonable amount of time. Or I did not bug me the delay.

I had the laptop for less a month on exactly the 23rd of may, my laptop crashed on me hardware failure unfortunately for me that day after an allnighter had my thesis due tat morning unlucky me anyway i got my data tats another story on how.

I called up laptops Direct to Inform them of my problem. I am aware that normal laptops bought from them you need to deal with the manufacturer directly unless specified by them. And in my case laptopsdirect held the warranty. Here is summary of my phone call
Call 1:
Hello: "my name is **** ***** I have a problem with my laptop" (and immediately din let me finish)
LptDirect: "Sir you have to deal with the manufacturer and redirected me"

Call 2:
Me: Hello My laptop has a problem its an acer netbook and the .....warranty is by you

(When i said and the) same story she sent me off to acer. Very Grumpy me now

Call3:
Me: Hello, could you please let me finish my sentence before you were to transfer me (my exact words in a calm tone)
Repondent: Sir i dont need your abuse... (If anyone finds tat abusive plz tell me)
Me: Apologised n said your giving me warranty on a grade A1 laptop.
She: Took my detials, It has to be cleared by manager n blah blah. (im happy now)

--All This was on the 30th of april ---
Events:
1-05-09(fri week1): Authorised to collect email recived with the RMA number

5-05-09(mon w2): Courir man picked up Laptop
13-05-09(week3): Email From LPDirect Laptop rcvd
14-05-09(week3): Email Laptop is being processed
22-05-09(week4): Refurbished Laptop recived
26-05-09(week5): Laptop Fails

I have almost every week called laptops direct to get a status, I must note now the last email i got from laptopsdirect was on the 14th sayin they recived it. I spoke to returns on 21-05-09 n he had no idea what was going on this is what he told me on the 21-05-09

me: Hi i would like to know what is the status of my return (gave him all details)
tech: Sir, i dont think we have recived it
me: i got an email sayin you have
tech: oh okay, can i get courier details
me: gave him details (lucky i kept it)
tech: Sir im real sorry ill ave to look into and will call you back

Next day got the laptop and no mail or call from the tech.

Summary:
1) Keep all details and documents and packaging perfectly if your crazy enough to deal with them
2) The worst customer support in the world.

I will post my second time return n refund process when i complete it.

"

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1/5

posted Apr-07-2009

"DO NOT BUY FROM LAPTOPS DIRECT !! The customer service is without doubt the worst I have ever experienced. They delivered 3 weeks late after the website stated that they had 20 in stock. Then, when there was a fault, they have refused to honour the extended three year warranty my 13 year old son bought on a Fujitsu Siemens laptop. Laptops Direct believe that laptops are not designed to be unplugged therefore the faulty power socket on the motherboard must be my sons fault. I am seeking redress through the courts and trading standards are investigating this company. Buy from Laptops Direct at you peril!!"

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1/5

posted Apr-23-2008

"I bought a laptop Acer Travelmate 4283WLMi off them on 19 Dec 2007, it worked only for the first two weeks.

List of problems/issues:
* 11 Mar 2008 - wrong battery shipped: doesn't fit the housing.
* 09 Mar 2008 - noticed that time and date not retained, cooling fan constantly on (not normal for an Intel Duo Centrino). The battery is missing!.
* 20 Feb 2008 After my official letter to have my money back of 02 Feb 2008 (suggested by Trading Standards) they raised a return number, repaired and shipped against my request of full refund.
* 22 January 2008 - Laptop received from Repair Centre, still not working. The laptop beeps, the hard disk led flashes for a while, but the screen is off.
* 15 January 2008 - Laptop received from Repair Centre, still not working. Display off. Using an external monitor, the laptop boots but then gets stuck. Acer support team arranged a collection.
* 8 January 2008 - The laptop didn’t boot. Acer support team arranged a collection.
* 1 January 2008 - First email sent through your website (by eMessage) for a problem with the Standby Mode: the laptop didn’t resume from Standby, reboot required.

I'm stil waiting for their reply (and the battery!) and I will have to go to court at some point.

The service has been very poor so far.
Hope you read my review and think twice before dealing with them. If everything goes smoothly you will be probably fine, but if there's a mistake, then it is going to be very painful.
"

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1/5

posted Oct-30-2007

"0/5. Non-existant after-sales service.

Placed an order for an Asus R2H tablet, my card was refused (no fault of the seller). I received 3 emails and 2-3 phone calls from them while I was sorting out the issue with my bank, even AFTER I'd informed them by email to charge my card 3 days later.

They charged my card and delivered the item 1 day earlier than specified. Luckily someone was in but a missed delivery could have been troublesome to resolve.

When it arrived, it was missing the advertised USB DVDRW drive. Despite their earlier pro-active communications, I have yet to receive a response from Laptops Direct regarding this (I called them twice and emailed twice - no response at all).

The missing DVD drive hampered my efforts to diagnose and resolve a bluescreen issue with the internal wifi adapter, AND an issue causing the touchscreen to randomly stop responding. I've now obtained an RMA number and the item is due to be picked up tomorrow. We'll see how that turns out.

To their credit, obtaining an RMA number was a smooth process and they offer to send a courier to collect the faulty product instead of just expecting you to send it back at your own cost.

Conclusion:
- Excessive pre-sales calls.
- Item had 2 hardware issues and one missing accessory.
- After-sales emails go unreplied, promised callbacks/emails from phone agents do not arrive.

Laptops Direct seems to be to be very apathetic to issues you have with the product after you've purchased it, and seem disorganized on top of that. All the signs so far are of a classic cowboy mail-order racket - get their money and disappear.

The Returns department has provided a pleasant no-nonsense experience so far, but I'll reserve final judgement until my credit card has a £600 credit on it from them. I wish I'd read these reviews and spent a few more quid with a more reputable dealer."

This review was modified by Rigsta on October 30 2007 04:17:17 PM

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1/5

posted May-31-2006

"This is the worst experience I have ever had with a supplier to my business. I purchased ~£6000 of computer equipment. The order was taken badly. I was charged a number of small fees I wasn't told about. The order was shipped late. Then the order was not shipped as quoted and nothing was done to address this. Customer service was consistently rude and even the sales staff took up to a week to return calls. I would never consider shopping at laptops direct again."

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