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Full Rating Profile
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.75/10 7.75/10
    Chance of future purchase: Rating 7.00/10 7.00/10
    Shipping & packaging: Rating 7.50/10 7.50/10
    Customer service: Rating 6.67/10 6.67/10
    Return/Replacement policy: Rating 6.25/10 6.25/10

131 Customer Reviews

Rating 10/10
5/5
modified review posted
ResellerRatings.com TOP REVIEWER!

"I ordered a new key from Laptopkey.com.and received the new key within a week. I followed the instruction videos and within a few minutes the new key on and working like new. Great to know I can replace broken keys and hinges without having to replace the whole keyboard. Thank you Laptopkey"



Rating 10/10
5/5
modified review posted

"I received my key yesterday and installed it. It is perfect and great. It took a really reasonable time to reach me as I am miles away. I would recommend this site, if you want to replace a broken key. I am really thankful and totally satisfied."

modified review This review was modified by jjbjolicoeur on August 14 2014 11:13:36 PM

Rating 10/10
5/5
modified review posted

"My 2 year old ripped a key off my laptop. He thinks its hilarious, I do too..... But hard to work with no letter "L" on the keyboard. I went through the website ordering, got my key in 2 days, couldn't ask for me. Thank you!"

modified review This review was modified by Chrism88675 on July 29 2014 04:20:16 PM

Rating 2/10
1/5
modified review posted

"Absolutely Horrible.
Never answers the phone or returns e-mails or messages. No help selecting correct keys.
Very difficult to get a refund then they Charge a 20% restocking fee !!!
We went with http://www.replacementlaptopkeys.com/ after such a bad experience and they were terrific. The difference between night and day.
"


Rating 10/10
5/5
modified review posted

"I want to thank laptopkey for all support and attention in sales. I recommend!"

modified review This review was modified by autrangm on July 29 2014 10:00:45 AM

Rating 2/10
1/5
modified review posted

"ABSOLUTELY HORRIBLE !!!
RECEIVED THE WRONG KEYS AFTER SENDING PICTURES.
THESE PEOPLE ARE UNRESPONSIVE.
NO WORKING PHONE NUMBER THAT IS ANSWERED.
NO PROMPT E-MAIL RESPONSE.
I FINALLY ORDERED THE KEYS FROM:
REPLACEMENTLAPTOPKEYS.COM
( www.replacementlaptopkeys.com/ )
AND COULD NOT BE HAPPIER.
"

modified review This review was modified by susanlip on July 21 2014 11:58:45 AM

Rating 10/10
5/5
modified review posted

"Searched, found and ordered "looks-like-new" keys for my lenovo notebook at laptopkey.com.
could fix it with the spareparts and video very quickly.
awesome service, everytime again!
thanks a lot, dudes. good job!!
"

modified review This review was modified by j.goldsmid on June 23 2014 02:11:28 AM

Rating 10/10
5/5
modified review posted

"Great service. There was an initial mix up and they sent the wrong key, but the problem was resolved easily by customer services and they sent the correct one at no charge."

modified review This review was modified by whitman on May 08 2014 10:21:49 AM

Rating 10/10
5/5
modified review posted

"All the staff at Laptopkey.com did their job well. Costumer satisfaction is superb.

As I experience, I ordered a Key, there will be a delay if the key is out of stock. But not to worry, they indeed will ship the key.

Delivered to the my address.
"


Rating 2/10
1/5
modified review posted

"NOT a fan of this site. It was really hard trying to figure out what hinge my laptop model was using. The pictures were that clear and most had the retainer clips in them (which I did not have.) I finally made what I thought was the right choice, but a week later when the keys arrived, they did not fit. I figured I would be able to exchange them (2 keys) but they wanted to charge me the price of an additional key for shipping. When they were shipped in a basic letter sized envelope with a stamp! I offered to send a self addressed stamped envelope with the incorrect keys and was told the cost also reflected the labor. They labor? Of tossing a couple keys back into their boxes? Okaaaaaay. I said forget it, I'll just sell them on Ebay.

There are better options out there. I found one that made the process seem so easy I couldn't believe it. They let you send in a picture of your hinges and then tell you what model to purchase. I am very happy the service and wish I'd found this place on my first search!
"

modified review This review was modified by Kachi on April 23 2014 04:37:20 PM

Rating 10/10
5/5
modified review posted

"I ordered a single key to Israel, and it arrived quite quickly. Every dealing with the company was extremely simple and convenient: placing the order, finding the right key, installing it and payment.
I highly recommend these guys!
"

modified review This review was modified by shira11 on January 01 2014 11:11:12 PM

Rating 10/10
5/5
modified review posted

"Fantastic and easy service. After ordering two replacement keys for my Acer laptop I was able to quickly and easily replace the keys following the You Tube video provided in their email to me and repaired my keyboard in a flash!

Thanks for your great service.
"

modified review This review was modified by maza5 on November 27 2013 04:30:57 AM

Rating 10/10
5/5
modified review posted

"Absolutely satisfied! I feel like I have a new keyboard! I live in the UK as a student and typing is crucial. Any shop would have charged £75 just to look at my laptop. I knew there had to be a better option. Found laptopkey.com on a google search. Very easily identified the exact keys with their search tool. Especially since the same model laptop could have one of several different keyboards. Ordered and received in 6 days after dispatch. Overseas! Wish I had done this months ago. Incredible service and lovely people. "

modified review This review was modified by somepeasplease on August 29 2013 05:24:20 AM

Rating 10/10
5/5
modified review posted

"Very good customer service, and decent prices! The installation can be slightly tricky the first time, but their videos are very helpful and their customer service team was more than happy to help. I would recommend them to anyone before replacing your laptop/keyboard just due to a missing/broken key."

modified review This review was modified by Frank.Alan on June 18 2013 10:38:43 AM

Rating 10/10
5/5
modified review posted

"I've been ordering keys from these guys for 5 years now. Always perfect! Thanks for the service."

modified review This review was modified by calichris443 on June 02 2013 07:38:45 AM

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