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Ratings Rating
Full Rating Profile
  • Rating 8.00/10 120 reviews

    8.00 / 100
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  • Laptopkey.com contact information

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    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
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    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review profile

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: Rating 5.00/10 5.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

All 120 Customer Reviews

Rating 2/10
1/5
modified review posted

"NOT a fan of this site. It was really hard trying to figure out what hinge my laptop model was using. The pictures were that clear and most had the retainer clips in them (which I did not have.) I finally made what I thought was the right choice, but a week later when the keys arrived, they did not fit. I figured I would be able to exchange them (2 keys) but they wanted to charge me the price of an additional key for shipping. When they were shipped in a basic letter sized envelope with a stamp! I offered to send a self addressed stamped envelope with the incorrect keys and was told the cost also reflected the labor. They labor? Of tossing a couple keys back into their boxes? Okaaaaaay. I said forget it, I'll just sell them on Ebay.

There are better options out there. I found one that made the process seem so easy I couldn't believe it. They let you send in a picture of your hinges and then tell you what model to purchase. I am very happy the service and wish I'd found this place on my first search!
"

modified review This review was modified by Kachi on April 23 2014 04:37:20 PM



Rating 10/10
5/5
modified review posted

"Very good customer service, and decent prices! The installation can be slightly tricky the first time, but their videos are very helpful and their customer service team was more than happy to help. I would recommend them to anyone before replacing your laptop/keyboard just due to a missing/broken key."

modified review This review was modified by Frank.Alan on June 18 2013 10:38:43 AM

Rating 10/10
5/5
modified review posted

"I've been ordering keys from these guys for 5 years now. Always perfect! Thanks for the service."

modified review This review was modified by calichris443 on June 02 2013 07:38:45 AM

Rating 2/10
1/5
modified review posted

"Never got the keys I ordered on the 23rd of May. Can't get hold of anyone there. But they got the money."

modified review This review was modified by nothappy52 on June 02 2013 06:24:22 AM

Rating 2/10
1/5
modified review posted

"this company is no good the parts they sent me are not the parts that I ordered off there website and now when I call there customer service there is no answering service and it just keeps saying to try back in ten minuets and now when I log into there website it tells me there are viruses so I can't even write them an e-mail. I would never recommend this company to anybody not even my worst enemy waste of money."

modified review This review was modified by odolled on May 23 2013 06:32:39 AM

Rating 10/10
5/5
modified review posted

"VERY helpful staff--emails were responded to within minutes and the person who helped me was very informative and actually helped me fix my laptop keyboard without even buying a new one. IMPRESSIVE indeed!"


Rating 10/10
5/5
modified review posted

"EXCELLENT SERVICE FROM LAPTOPKEY.COM . I HAD PLACED AN ORDER ON 22
JAN AND I RECEIVED THIS ON 12 MARCH 2013 . ITS AN INTERNATIONAL ORDER BECAUSE I LIVE IN INDIA AND I WAS HAPPY WITH THEIR SERVICE.
"


Rating 10/10
5/5
modified review posted

"I recently purchased a replacement key for my laptop. When it hadn't arrived after the expected time I contacted customer service. They were prompt to reply and sent another replacement key off right away. The new shipment arrived quickly and all is well. Great customer service and they stand behind their promise to deliver. Will use again if I ever need another key!"


Rating 10/10
5/5
modified review posted

"I ordered the keepers for the Enter key on my Compaq laptop. laptopkey.com sent me email to make sure I had selected the correct key, I hadn't. I corrected my error and the key parts arrived two days later, fit perfectly, and my key works like new.
I thought it was good service that they double checked with me, I had incorrectly told them it was the Shift key and they wanted to know left or right key.
"


Rating 10/10
5/5
modified review posted

"I am satisfied with your service."


Rating 10/10
5/5
modified review posted

"I felt that the Customer Service from Laptopkey.comm is the best I have come across from any online shop. They are very fast, prompt and helpful. Even though the margin/profit they are making from a single key sale is very minimal, from my experience, I found that even an order for a single key is looked into seriously and they will help us even when the fault is not theirs. In my case I ordered a wrong key but they helped my ordering the correct one and sent me with correct key promptly.
"


revandorst's Avatar
The Hague in The Netherlands
Rating 10/10
5/5
modified review posted

"Nothing but high praise for Laptopkey.com. Speedy shipment, perfect quality of products, clear repairinstructions. The new keycaps and hinges are perfect. My keyboard looks brand new again.

And, to top all that, Laptopkey.com has a very professional and kind customerservice. The company reshipped my order free of charge when the first shipment was lost by USPS. They really want to please the customer and get problems solved.
I highly recommend this company to all!

Ayesha, I thank you kindly for the great service you delivered.

R.E. van Dorst The Netherlands
"

modified review This review was modified by revandorst on January 26 2013 04:27:47 AM

Rating 10/10
5/5
modified review posted

"Although based thousands of miles away from my home in the UK, my requests were promptly and helpfully fulfilled. "


Rating 10/10
5/5
modified review posted

"Wonderful customer service, and good quality product. When the USPS lost my package, a customer service rep at LaptopKey.com was quick to assist me, and posted out a new package to a different international address, all free of charge. The key arrived at my UK address in under a week, in excellent condition. It was simple to install and works perfectly. Great value, and despite the slight delivery hiccup, ultimately great service."


No Avatar
Rating 10/10
5/5
modified review posted

"Received my key as mentioned. With the help of the video, it only took me 15 minutes to install my key!
For only €6!

This is really such a great webshop! I highly recommend it!
"



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