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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1334 N 131st St., Seattle, WA
    • Contact: Please have your order number ready.
    • Phone: 1-855-630-1111
    • Customer Support: 1-855-630-1111
    • Business Hours: Monday to Friday: 6am — 6pm Pacific Time
    • Fax: 1-604-980-7955

    Payment options

    • checkmark icon Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.50/10 8.50/10
    Chance of future purchase: Rating 9.23/10 9.23/10
    Shipping & packaging: Rating 9.34/10 9.34/10
    Customer service: Rating 9.45/10 9.45/10
    Return/Replacement policy: Rating 9.93/10 9.93/10

18,568 Customer Reviews

Rating 10/10
5/5
modified review posted

"Quality product, quick shipping, decent price."


Rating 10/10
5/5
modified review posted

"quick and easy, came very fast"


Rating 10/10
5/5
modified review posted

"Item received in a timely manner. Packaging was excellent for screens. Thank you!"


Rating 10/10
5/5
modified review posted

"Already reffered you guys on to other techs"


Rating 10/10
5/5
modified review posted

"Fast and accurate processing"


Rating 10/10
5/5
modified review posted

"Screen was what I was looking for. Thanks!"


Rating 10/10
5/5
modified review posted

"Great quality and fast shipping. I can always find what I am looking for."


Rating 2/10
1/5
modified review posted

"I ordered a new screen for my macbook air. I did not see any initial damage to the screen, so I installed it. The video component cable hookup things ended up being damaged, and I had to take it to a professional that confirmed that they were in fact damaged and I would have never known by looking at it. So I ended up having to pay another $300 to get it fixed because I can't get a refund from you guys. This was the worst experience I have ever had with a company."

modified review Rep reply posted Aug-28-2014

LaptopScreen, Laptop Screen rep has responded

“Customer purchased a replacement LCD Matrix for MacBook Air 11":
https://www.laptopscreen.com/377466

This listing specifically denotes that "Professional installation is recommended" in red print immediately in the item description.
(This type of LCD replacement work is considered the most challenging among all other LCD reinstallations in the industry,
watch a video of LaptopScreen.com technician perform this repair to understand why: https://www.youtube.com/watch?v=cXSR2dP6L1Q)

It appears from the review that the video connector on the LCD ("video component cable hookup things") was damaged during installation;
customer demanded a refund for an item that became damaged during installation and was no longer fit for resale.

Fortunately a repair shop was able to complete the installation using the same screen for an additional cost, which appears to be half of what Apple charges for this kind of work.

While we understand that going through technical difficulties is a frustrating experience,
we are uncertain what we could have done better to prevent the customer from damaging their video cable on their laptop.

Support dept. www.LaptopScreen.com/support/
On-line chat at www.LaptopScreen.com
Toll-free 1-855-630-1111”


Rating 10/10
5/5
modified review posted

"It was a quick and safe shipment. Thanks so much."


Rating 10/10
5/5
modified review posted

"Quick service, perfect fit, good value."


Rating 4/10
2/5
modified review posted

"I bought one screen and it came and it broke a few weeks later, just crapped out on me. I was too lazy to go through the process of getting a refund, so I just ordered a second one. Second one worked fine, thankfully."

modified review Rep reply posted Aug-27-2014

LaptopScreen, Laptop Screen rep has responded

“Free return label sent via e-mail.
Call 1-800-PICK-UPS (1-800-742-5877) to schedule a free pick up at your premises.
Refund will be issued once the item is received back.

Support dept. www.LaptopScreen.com/support/
On-line chat at www.LaptopScreen.com
Toll-free 1-855-630-1111”


Rating 10/10
5/5
modified review posted

"Fast! Well packed! Great Communications!"


Rating 10/10
5/5
modified review posted

"This was my second LED screen I ordered and I highly recommend purchasing from them. Great service!"


Rating 10/10
5/5
modified review posted

"Product came in on time and works great!
"


Rating 10/10
5/5
modified review posted

"delivered quickly. no dead pixels. smooth transaction. good price."


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Laptop Screen is a merchant member
Laptop Screen participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,849 merchant members.