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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Laptop Screen Laptop Screen Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1334 N 131st St., Seattle, WA
    • Contact: Please have your order number ready.
    • Phone: 1-855-630-1111
    • Customer Support: 1-855-630-1111
    • Business Hours: Monday to Friday: 6am — 6pm Pacific Time
    • Fax: 1-604-980-7955

    Payment options

    • checkmark icon Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.46/10 8.46/10
    Chance of future purchase: Rating 8.99/10 8.99/10
    Shipping & packaging: Rating 9.18/10 9.18/10
    Customer service: Rating 8.69/10 8.69/10
    Return/Replacement policy: Rating 8.17/10 8.17/10

22,610 Customer Reviews

Rating 10/10
5/5
modified review posted

"The website is very easy to navigate and full of helpful information. The purchase and product delivery was clear and easy. I will definitely purchase from again."


Rating 10/10
5/5
modified review posted

"Placed my order and received it very quickly. Unfortunately the first screen I received had a defect. I contacted their tech support dept and worked with them to determine a new screen was needed. They emailed me a prepaid shipping label. They shipped out the new one as soon as mine was scanned into the shippers database as received. Received new screen and installed it and it has been working great. Just as good as original. I would have given 4 stars due to hassle of initial screen being defective, however customer service to remedy issue was excellent so I ranked them 5 stars. I would purchase from them again if needed."


Rating 6/10
3/5
modified review posted

"The screen, once installed, worked only half the time. It is difficult to say if the issue was with the video connection on the new screen, or with the wires in my laptop. An exchange on the item is being made as I make this review. "

modified review Rep reply posted May-26-2015

LaptopScreen, Laptop Screen rep has responded

“LaptopScreen.com guarantees working replacement or your money back!
The effects described are usually related to a break in the video cable - usually around the hinge area for older laptops. On newer laptops the video connector could simply not be plugged all the way in. It would be a good idea to replace the video cable if the second brand-new LCD does not work as intended.

Support dept. www.LaptopScreen.com/support/
On-line chat at www.LaptopScreen.com
Toll-free: 1-855-630-1111”


Rating 10/10
5/5
modified review posted

"I received my screen quickly. The installation went well and it works well. I was most impressed because when I went to the manufacturer's site (HP) after 20 minutes of diligent searching for a way to order a screen from them I still could find nothing. When I came here I had the right screen and was clicking checkout in less than 5 minutes. Great service and product thank you."


Rating 10/10
5/5
modified review posted

"Excellent product, perfect fit, fast delivery, and good price."


Rating 10/10
5/5
modified review posted

"I've used LaptopScreens a couple of times and each time the screens arrived within a day or two or ordering, were exactly what I ordered and worked perfectly. Overall I am very satisfied with their service and selection of screens."


Rating 10/10
5/5
modified review posted

"I, unfortunately, received a screen that was damaged during shipping. I was expecting a huge hassle when ordering a new one, but customer service was extremely nice and helpful. The whole process to order a new one free of charge was super easy. "


Rating 10/10
5/5
modified review posted

"Very fast, exactly what I was looking for!"


Rating 10/10
5/5
modified review posted

"Used their online chat before ordering to verify a couple things that I should have paid attention to and had a great experience. Ordering was straightforward. Shipped it out fast and arrived in a couple days. I ended up not needing the screen so I got an RMA and sent it back. When they received it they credited my card. Can't comment on the screen itself since I didn't use it but the company was great to work with."


Rating 10/10
5/5
modified review posted

"Clean and concise checkout process
Packaging during shipment was perfect to protect screen. Quick shipment and lots of installation tutorial video's
"


Rating 10/10
5/5
modified review posted

"The screen arrived in a timely manner and looks great!"


Rating 10/10
5/5
modified review posted

"It was delivered quickly and was a perfect fit. "


Rating 10/10
5/5
modified review posted

"Super fast delivery, great price, excellent support for the installation. 10 out of 10."


Rating 10/10
5/5
modified review posted

"The screen I needed was what I received"


Rating 10/10
5/5
modified review posted

"Package arrived earlier than anticipated with everything included that they promised. Thank you,"


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Laptop Screen is a merchant member
Laptop Screen participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,835 merchant members.