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Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1334 N 131st St., Seattle, WA
    • Contact: Please have your order number ready.
    • Phone: 1-855-630-1111
    • Customer Support: 1-855-630-1111
    • Business Hours: Monday to Friday: 6am — 6pm Pacific Time
    • Fax: 1-604-980-7955

    Payment options

    • checkmark icon Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.53/10 8.53/10
    Chance of future purchase: Rating 9.24/10 9.24/10
    Shipping & packaging: Rating 9.30/10 9.30/10
    Customer service: Rating 9.37/10 9.37/10
    Return/Replacement policy: Rating 9.88/10 9.88/10

18,792 Customer Reviews

Rating 10/10
5/5
modified review posted

"Fast shipping, great product. Thanks!"


Rating 4/10
2/5
modified review posted

"It wasn't the part that I needed"

modified review Rep reply posted Sep-15-2014

LaptopScreen, Laptop Screen rep has responded

“Customer has not contacted support and no further information is available.

Customer placed an order for the following item:
www.laptopscreen.com/637807

The order was received on Sep 01, 2014 at 11:45:32 (Labor day weekend),
it was promised to be delivered on Friday Sept 05.
The order was sent in the morning of Sept 02, 2014,
and has arrived to customer on Thursday, Sept 04 - a day ahead of schedule.

It is our best guess that the customer requires a touchscreen digitizer for their computer (and not an LCD),
but the reason we get a 1 star rating for delivering exactly what was ordered 1 day ahead of our promise remains a mystery.

Customer is welcome to contact the support department to arrange a free return.

Support dept. www.LaptopScreen.com/support/
On-line chat at www.LaptopScreen.com
Toll-free 1-855-630-1111”


Rating 2/10
1/5
modified review posted

"Got my screen broken almost in two.....even though the box clearly said FRAGILE....HANDLE WITH CARE. that did not seem to matter"

modified review Rep reply posted Sep-15-2014

LaptopScreen, Laptop Screen rep has responded

“We guarantee a working replacement or your money back.

Our shipping damage rate is as low as 0.02% (1 in 5000 screens shipped) due to the cost effective and sturdy packaging.
Please see our blog article on the topic:
http://blog.laptopscreen.com/our-shipping-practices-and-observations/

Most damage occurs in automated conveyer jams, which are used for sorting purposes by all mail carriers/couriers - when those occur - only steel boxes will withstand the industrial pressure exerted on the packages.

Customer contacted support and received an immediate replacement.

Support dept www.LaptopScreen.com/support/
on-line chat at www.LaptopScreen.com
Toll-free 1-855-630-1111”


Rating 10/10
5/5
modified review posted

"Satisfied. Screen works well. I just realized that the inverter was bad and had to order a new one. Too bad you guys do not sell one. Love the 3 year warranty. That sets you apart from other places."


Rating 10/10
5/5
modified review posted

"easy to deal with !!!!!!!!!!!!"


Rating 10/10
5/5
modified review posted

"Their first screen delivered to me was cracked upon arrival, but they promptly sent me another screen that was perfect! "


Rating 10/10
5/5
modified review posted

"Easier to fix this time, 'cos of the model."


Rating 10/10
5/5
modified review posted

"We were very happy with our order. The video link on their site helped us change our laptop screen out easily & saved us $$$$ by not having to take it to a computer repair shop. We ordered the tool kit-not necessary, but it is a nice set & will probably come in handy sometime."


Rating 10/10
5/5
modified review posted

"fast dilivery. good quality."


Rating 10/10
5/5
modified review posted

"I was very pleased with all aspects of my transaction with Laptop Screen. I was especially surprised to be offered a discount for doing a video of DIY installation. Had I had more time, I would have taken advantage of this generous offer."


Rating 10/10
5/5
modified review posted

"High quality screen, direct replacement, super fast shipping and great prices. I highly recommend this site to anyone looking for a laptop screen replacement."


Rating 10/10
5/5
modified review posted

"I was devastated when my screen broke and even though the shipping was high I was thrilled that I finally found the model I needed and that it was fixable. Working from the fixed screen now! Thank you"


Rating 10/10
5/5
modified review posted

"Best prices and best selection. One note though, the screens received don't appear to have any brand name on them. Not sure on the quality vs. the original but i don't see any difference after about 2 weeks of use."


Rating 10/10
5/5
modified review posted

"Thanks! Fast shipping! Exactly what I want, as expected! :)"


Rating 10/10
5/5
modified review posted

"Fast, accurate, complete and correct order.
Am ordering more screens now from laptopscreen.com and I received an answer to my question within 20 minutes. Very helpful.
"


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Laptop Screen is a merchant member
Laptop Screen participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,848 merchant members.