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laptoptraveller.com

Computer Hardware & Software

Rating 0.00/10 5 reviews
(166 lifetime reviews)

0.01/100 (6-month rating)
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All Customer Reviews (166)

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Rating 2/10 1/5
modified review posted Mar-07-2009

"!!! AVOID !!! They have not honored my laptop battery 1 year warranty.

I purhcased a battery for my asus notebook from laptoptraveller on March 1st, 2008. By February, the battery could no longer hold a charge. I contacted them before March 1st, 2009, asking them to either replace the battery under their one year advertised warranty, or to refund my money. They sent back one email saying they were looking into warranty support. I haven't heard from them after that single note, in spite of contacting them several times by email asking them to honor their warranty. Its been at least ten days, and still no word from them.

Laptoptraveller doesn't provide a phone number to reach them at, doesn't post a real mailing address for you to write them at, and has so far declined to properly handle my warranty claim.

I would never order a battery from this store again. "

modified review posted Mar-13-2009

laptoptraveller, LaptopTraveller.com rep has responded

“Dear Customer,
Sorry that it takes additional time for your warranty request as the model you requested has been discontinued. We have shipped out a compatible model for you on 3/13/09 and tracking number will be e-mail to you promptly.

Again, we apologize for your inconvenience. Your satisfaction is very important to us.Should you have additional questions, you may contact us at order@laptoptraveller.com.

Order Processing Department.

Rating 2/10 1/5
modified review posted Apr-02-2008

"I placed an order on 3-26-08 for a Dell Laptop battery and recieved an order confirmation. On 3-31-08 there was still no order status listed on the website and I had received no shipping confirmation and I sent a request for a status update (no telephone #) and recieved no reply. I contacted them again on 4-2-08 and only then did I receive a notice that the order could not be filled. Terrible communication. I waited a week to replace a battery and now I have to start the process over with another company. I will not do business with this company. If an order cannot be filled that needs to be communicated before a week has passed."

modified review This review was modified by sas1 on April 11 2008 08:22:42 AM
Rating 10/10 5/5
modified review posted Apr-14-2008

"The items in my order met my expectations and had reasonable prices. I know I will order from laptoptraveller.com again. No negative comments."

Rating 10/10 5/5
modified review posted Sep-15-2008

"I was looking for longer life, extended batteries for my laptop and found them at this site - at a very good price. They were shipped right away and came in as scheduled. I was very satisfied and have already recommended this site to a friend."

Rating 10/10 5/5
modified review posted Nov-24-2008

"ordered 2 laptop battery's. Received quickly without problem"

Rating 2/10 1/5
modified review posted Jan-05-2008

"Got the items. they sent me the wrong power pack for my laptop. it didn't work. I emailed them about 10 times few days ago and I'm still waiting for an answer. I'm just going to send everything back to them and get my money back from my credit card company. Forget Exchanges. these people Ignore you if you have a complaint."

Rating 10/10 5/5
modified review posted Sep-15-2008

"I recently bought a laptop battery from LaptopTraveller.com, and I wanted to say how thoroughly satisfied I was with their service.

The battery shipped and arrived at my doorstep very quickly. It was an exact match for my old battery, and is functioning beautifully. Furthermore, I saved $60-$90 off of some other "competitively priced" outlets.

I could not be more pleased, and wholeheartedly endorse this company.

-Michael
"

Rating 6/10 3/5
modified review posted Jan-21-2008

"I placed an order that was supposed to be for next day delivery. I don't know what happened but the order was put on hold. It took them a while to respond but they called me today, apologized for the problems they had and refunded me the shipping cost.

I can see these people are trying their best and are trying to fix the glitches they have.

Bad thing: they have no phone number so it can take a couple of tries before getting a response from customer service. And it's not a good place to buy something if it's urgent because the order might be placed on hold and you wont receive the item when you need it.

Good thing: they are trying and once they answer your complaint, they try their best to fix the problem. Prices are also extremely reasonable.

Overall, I'd buy from them again, as long as it's not something I urgently need."

modified review This review was modified by girf on January 21 2008 03:08:23 PM
Rating 8/10 4/5
modified review posted Apr-07-2008

"Product took longer to arrive than expected. Should consider USPS for shipping if I'm going to recieve slow shipping which was fine then lets pay for slow shipping not a premium for service. Very outstanding product though, looking forward to dealing again in future."

Rating 10/10 5/5
modified review posted Sep-09-2008

"I got a replacement battery here that fit my Sony Laptop for $130.00 less than I would have had to pay Sony!! I'm very happy with the battery and of course the price too! There was some problem with the shipping. In tracking it, it was sent back to the company once and then resent to me. I don't know if this was the company's error or the shipper's though so I'll give the company the benefit of doubt and rate it as excellent! I would definetely order from them again. :D"

 
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