I ordered a battery and charger from this company after Googling the model # of the unit I needed a battery for. Google provided a link to Laptop Traveller's website and furthermore to a page in their website which stated their product was a replacement (not to mention superior in quality and battery life) battery and had a picture of the model which I needed the battery for and a link to conduct a purchase of that very battery. I followed each and every prompt (it would be hard not to, I will add) and the result of my careful effort was that they shipped me a battery and charger which wasn't remotely close to the one I ordered.
According to their customer service rep, they do not, have not for some time, and will likely never again stock that particular replacement battery and charger
They are trying to blame me for their mistake and will not state for the record whether or not they will charge me a 15% restocking fee, they also expect me to cover the cost of shipping the unit back.
The only reasonable conclusion I can draw from this nightmare is that it is a scam.
They claim to have the part when Googled, knowingly ship the wrong part, pocket a little profit from the shipping charge and then more from the 15% restocking fee.
Pretty sweet having the ability to profit from items you claim to, but don't have in stock. Low overhead / high return.
I think a class action suit should be forthcoming.
I an filing formal complaints with My State's AG's office of Consumer Protection, Google, and PayPal
Interestingly enough their public response is a 180 degree turnaround from the immovable stance they took with me privately. They insisted I ordered the wrong part and that it was all my fault (until I directed them to their own page on their own website) They then attempted to blame this problem on Google. Upon reading the other customer reviews here, I determined two things. First, If you wish to purchase something online which is widely available anywhere; the local STAPLES or BEST BUY for instance and want to pay more for it once you add in shipping fees LaptopTraveller.com is the place for you. Just be sure you don't complain to them if they "make a mistake". They get spiteful. No matter what happens they're bound and determined to keep some of your money
Second, A notable percentage of the warm and fuzzy reviews contained on this site were written by or at the direction of LaptopTraveller. I have direct written quotes from them containing the exact words contained in some of those reviews.
This review was modified by its author, danmahoney, on
8/13/09 7:08 AM.