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Ratings Rating
Full Rating Profile
  • Rating 3.17/10 1,163 reviews

    3.17 / 100
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    Laptop Battery One is not a merchant member
    Laptop Battery One does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!
  • Laptop Battery One contact information

    • Address: 17870 Newhope Street, #104-282 Fountain Valley, Ca
    • Contact: support@laptopbatteryone.com
    • Phone: 877-993-2888
    • Customer Support: 877-993-2888
    • Business Hours: Live Chat: 24/7 Live Sale and Customer Representatives Mon - Fri: 9:00am
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review profile

    Product & services pricing Rating 6.67/10 6.67/10
    Chance of future purchase: Rating 3.33/10 3.33/10
    Shipping & packaging: Rating 6.67/10 6.67/10
    Customer service: Rating 4.17/10 4.17/10
    Return/Replacement policy: 0.00/10

All 1,164 Customer Reviews

Rating 10/105/5
modified review posted

"So Far SO Good. I bought a replacement battery for my Dell Inspiron 14R. It arrived in four days, over a weekend. Well packed and secure. It fit snugly in my computer. Unfortunately, the Battery Status said "Plugged In, Not Charging." Uh, oh. I checked the troublshooter brochure that was packed with the battery, which suggested I might need to download an upgraded BIOS. I checked the LBO website for a tech support number, and found the easy fix for the battery - "Turn off computer, unplug the power cord, remove the battery, and press the Start button for 5-10 seconds. Then plug in and insert battery and boot back up." Success! Battery was at 72%. I ran it for about an hour and a half or more, down to 0. The plugged in/ Battery charged to 100% is about an hour and seems to work just fine. ASsuming it holds its charge and lasts for more than a few months, I will be happy computerer for about 75% of what an OEM would have cost. I'll write back in if there are any problems. Otherwise, no news is good news. "

modified review This review was modified by jonasjt on February 11 2014 07:35:26 PM

Rating 2/101/5
modified review posted

"I bought a replacement battery for my HP Envy based on compatibility listed on the LaptopBatteryOne website. Because of an obvious design flaw, the battery was not a match and did not fit my laptop. Despite exchanging a number of emails, photographs, and screen shots from their own website, LaptopBatteryOne customer service refused to refund the full price or pay for shipping. They blamed me for ordering the wrong battery. What a waste of time and money! The only mistake I made was ordering from LaptopBatteryOne in the first place."

modified review This review was modified by Max-1 on January 20 2014 07:56:55 AM
Rating 2/101/5
modified review posted

"I bought a laptop battery to fit my husband's HP Pavilion. We've had it only 17 months and it won't hold a charge at all. We contacted Laptop Battery One and they said there's nothing they will do after the 12 month warranty period. --Frustrating!"

modified review This review was modified by design-in-cincy on November 07 2013 11:32:38 AM
Rating 2/101/5
modified review posted

"Using the search and selection tool on the website, I order the battery specified only to find that the website was incorrect. The battery ordered was the incorrect battery for my laptop but the company stated they shipped the battery that was ordered based on their faulty advice so I must pay for the return shipping as well as the shipping for the correct battery. With three shipping expenses (here and back for the incorrect and her for the correct battery), the turnaround time and hassle of dealing with a condescending customer representative, this would have been much cheaper, quicker and more pleasant going to the local electronics store!"

modified review This review was modified by sailnola1 on August 30 2013 02:21:17 PM
Rating 10/105/5
modified review posted

"Timely delivery; product worked as advertised."

Rating 2/101/5
modified review posted

"If I could give a rating of a half star or less, I would! The worst online buying experience I've ever had. I was lied to more than once, had to make at least 8 to 10 calls to check on my order, and then eventually cancel it, never once having to hold less than 10 minutes, while listening to the most obnoxious background music I have ever heard. After I was told the order shipped on a specific date, I had to call back again and again because my tracking number wasn't working, and then I find out that part of my order was on back order. The battery was there but the cooling fan I ordered wasn't. Do you think they would do the right thing after lying to me, and ship out the battery alone, which is really what I needed to begin with? NO! So I canceled my order, and over 2 weeks and 4 or 5 phone calls later, I finally received my money back. Oh, and why would the entire accounting dept. be in a meeting? If you need a good laptop battery, take my advice and find it somewhere else. As the old adage goes, "You get what you pay for"!"

+ Read user comments
Rating 2/101/5
modified review posted

"Ordered a Macbook Pro battery (APPLE-A1175). Battery did NOT hold a charge, capacity was very low and dropped to 16% capacity the next day. I returned it with their RMA # printed on the front. Beware: They will not tell you if they received or did not receive the returned item. They make you PROVE that the item was returned i.e. tracking number or signed delivery. Crooks. If you can not prove it was delivered they will not issue a refund. I lost a total of $50.10. Actually they stole $50.10 from me. I am wondering if this is a scam whereby they resell the returned, non-working products and then hope the buyer cannot prove the item was delivered when returned. Very sad and unethical. I can also confirm what some others have written that they do NOT answer their phones.

PS: I forgot to mention that I did check USPS tracking (because I sent it Priority mail) and the tracking info did state that the item was delivered. I made the mistake of tossing the tracking receipt after I knew it had been delivered. It shipped from within greater Los Angeles so it got there the next day.

modified review This review was modified by darylj on March 25 2013 07:12:03 PM
Rating 2/101/5
modified review posted

"Battery worked one day then quit. Got no response from the company. Kept getting hung up on while on hold. This company is totally bogus!!! Any positive reviews here are mostly likely posted by the company themselves to fool the shopper."

Rating 2/101/5
modified review posted

"You can't find any customer service for help. The numbers 888-993-2888 and 877-993-2888 do not work (it is just a robot machine playing music). They don't reply to any emails. They sold me a dead battery and I returned it back to them but they refused to refund me. I am going to call my Credit card company for payment hold. They are fake and scammers. Don't order anything from them. You will never get a refund or exchange if things do not go smooth(don't try them). I was misguided by the adds made on their website."

Rating 8/104/5
modified review posted

"Second and last follow-up to my review.

Another year has passed us by, and the battery purchased from laptopbatteryone is still going strong.

At the very least, you can count on the battery they supplied for my Compaq laptop.

Couldn't be more pleased.

This is a follow-up to my review, found below.

The battery has been working superbly. And support has been in contact with my, via several emails. They wanted to be certain that I was given the option to cancel my order, or refuse shipment. As I've stated below, I do not take issue with the product quality.

If you encounter difficulty with their "sales" phone number, as I did; I recommend using their support phone number, or support email, for support related issues.

(714) 598-4088 Support

I recommend this company.

The battery ordered was received in excellent condition. It was shipped priority mail. The packaging is superb.

The addition of their brochure presents a comprehensive FAQ (frequently asked questions) that goes above and beyond ANY document I have ever received alongside an electronic purchase. It is trifold, high-gloss, colorful; and despite the white knockout text - it is easy to read.

True to their word, when you email support@ you WILL receive a reply within 24 hours, as promised.

Laptopbatteryone website is easy to navigate, and I was able to choose my matching replacement battery within minutes. It was a pleasure to use. The battery itself proved to be an EXACT fit and replacement for my Compaq CQ60.

My battery experience was 100% satisfaction, ie fit, powered up, discharged normally, and recharged correctly; all the first time.

I am overly cautious about utilizing customer service via their phone lines for contact. My purchase was not followed up with the customary email confirmation. I found this very frustrating. Using the company number was as exasperating as this review. If they are receiving higher than normal call volume, this company lacks the infrastructure to offer any more service than:

1. picking up the phone
2. saying "please hold"
3. putting you on hold


1. their phone service call goes to busy signal

The online chat appears to be AI (artificial intelligence); or at least scripted for response - as it tries to minimize any tensions involved - it partly succeeds.

Any promises made, by online chat were not honored - or perhaps I asked them something that they were not empowered to do (ie. have someone call me) - and the online CSR (customer service representative) simply tried to be pleasant and take ownership of my problem.

Having made this purchase with a credit card that doubles the one year warranty - I am hedging my purchase so that in case of a problem - I will be able to make use of my credit card warranty and avoid using laptopbatteryone customer service for any phone based communication.

Product is excellent. Online service is very good. Good old fashioned phone service is lacking and needs improvement when dealing with high call volume.

modified review This review was modified by tfrimet on February 15 2014 11:30:42 AM
+ Read user comments
Rating 2/101/5
modified review posted

"I made an order 28 Feb 2013. I was sent a tracking number that never made any further shipping progress. I got concerned and called customer service where they told me that my battery was back ordered. I'm getting no progress reports about the product that I ordered. After reading similar stories, I think I'm gonna cancel my order and wait forever for my refund.

Update: March 24, 2013 and I still haven't received my battery YET! I enquired about my battery March 28, 2013. I was informed that the battery had shipped that day. I confirmed shipment address, and then was told that I should receive it within 3-5 business days. There was no new tracking number generated, so that really left me to wonder. Well so far NO NEW BATTERY! at this point in time. THE ABSOLUTE WORST COMPANY EVER! I will never shop with this company again. This company will be shared as a negative resource on social media sites to inform possible customers of their poor service.

modified review This review was modified by Jamesajjr72 on March 24 2013 08:31:14 PM
Rating 2/101/5
modified review posted

"The number on the website is bogus! They have no customer service. I ordered a battery and forgot my apt number in the shipping address, there was no way to change this. They charged my card and I got no shipment. I tried to use their online chat this too was to no avail. I truly feel stupid. No more "

+ Read user comments
Rating 2/101/5
modified review posted

"very disappointed by support team.
First they send me damaged/ non working battery. then I had to call them 3 times, wait on hold for 30 min, but finally received my return shipping label. They promised me to send a new battery as soon as I return damage one. 3 weeks went by, and nothing... no battery, no rfund, no responds to my emails.

Rating 10/105/5
modified review posted

"I am very satisfied with my shopping experience @ Laptop Battery One. I will shop here again."

Rating 10/105/5
modified review posted

"Replacement battery for MacBook 13" looks well-made, an almost perfect match fit- and cosmetics-wise. Initial charge and discharge calibrations were issue-free. Appears to be a great value."

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