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Crappy customer service
"Searched by laptop to get the right battery, 2 were possible. Ordered the better battery and come to find out it was labeled wrong for my laptop. Page that I ordered from is now mysteriously removed. Under their instructions, sent the battery back in good faith and then they tell me it is the wrong battery. Won't return my battery or my money. Customer service says I now have to pay to ship it back to me after I paid to have it shipped to them in good faith. Be careful this one. Trick you into buying the wrong battery then trick you out of the battery and your money!"
Charged to return defective item
"Ordered a battery that was defective, did not fit into the computer for which it was intended, and was required to pay postage for the return and they would not refund the original shopping costs. After everything I was require to pay over $15 to return a defective item, customer support did not care and just told me that there was nothing that they could do. Unethical operation, would not recommend to anyone"
"I had a horrible experience with Laptop Battery One. After working with them my problem went unresolved and I had to eat the $80 I spent on a battery. Stay away!! Do NOT order from them. There are better companies. I allowed them multiple opportunities to make it right and they ignored me. This is a link to a video I sent them of my battery falling out. I am not a disgruntled customer. But I am warning you, do NOT purchase from them.https://drive.google.com/file/d/0B5Z0r34VelttS3BBc1lPbzJPaTA/view?usp=sharingChris "
"Battery for my HP pavilion was delivered on time and in perfect order. Charged to 100% no problems and has help the charge for normal working. My experience was far from the experiences of others. I recommend them whole heartily."
"Good delivery, good battery, good packaging & service.A+Thanks"
"complete trash, I dont like wasting money nor time, in this case i wasted both."
"Bought a battery and it was COMPLETELY different than advertised. Attempted to get a refund, weeks later when there was no update I emailed them and they had no idea where my refund/return was and basically told me I was the one that was supposed to keep track of it. Every time I asked them for an update they'd tell me to wait 10 days. A few days later, they'd say 10 days again! Still no refund or answers..."
"I purchased a mac book pro battery and within several months the battery was not holding a charge. I called the company and asked about my warranty coverage at which point it was suggested that I have my computer checked out first as that could be the problem. I did so and called back only to be dealt with by the customer service rep.,in a rude manner at which point I asked to speak to a supervisor. The CS rep. told me I would get a call back within 24 hours. Two days passed and no call. I called back a second time, I was connected to another CS rep who told me that I would have to pay return shipping costs in order to get a replacement battery if it were authorized as I was close to my warranty time expiring. I asked a second time to speak with the customer service manager and was told again, she was not available and I would get a call back within 24 hours. I have placed 6 phone calls 3 days apart and 18 days later my warranty expired, no one has called me back about my concerns of the product I paid full price for. The fourth time I called back, the CS rep. tells my warranty has expired and there is nothing they can do for me. I have my phone records, receipt, my original shipping box and warranty information, no phone calls back and now I'm given this response. I am now escalating this to the Better Business Bureau and to the Attorney Generals office as my experience is leading me to believe this company is stealing from it's customers by selling defective products, making false marketing statements and misleading the consumers with it's website advertisement and customer service. "
"Laptop Battery One would not take the time to research shipping errors made by UPS when sending me a warrantied replacement battery. Tried to make my company repeatedly pay shipping charges for UPS's error. They rather nickel and dime us than make us a satisfied customer. We rather pay more money for a battery somewhere else and get adequate customer service. "
"Bought a replacement battery and it did not fit my laptop. Was told by customer service to apply extreme pressure to battery and force it to fit. Seems like a complete joke to me. Was told first time by another customer service rep to fill out return and would be refunded and just get rid of the battery. Now they want me to pay to ship it back then they may refund my money. I would stay away from this company based on my experience. "
"Ordered an extended capacity battery. Out of stock. Sent me a different battery that fit but did not work. Customer service told me to flash my bios. That is ridiculous. And it didn't work. They are giving me a refund, but get this......They tell me to discard the battery they sent. If they were any good (the product or the manufacturer) they wouldn't tell to throw their product away. They would want it back to see why it didn't work or resell it if not defective. They don't care about the battery they sent me because they know they are slinging merchandise that probably doesn't work for one or more reasons for 50% of their customers. And note that they are not a part of this ratings site. That says to me that they don't care about the ratings they get. In short, I wouldn't order from them again."
"HORRIBLE customer service. I placed an order about 2 weeks ago and have heard anything back. My order should have only taken 3-5 business days. I called to check on the order and was notified that it was on back order, but ready to be shipped that day. (I never received any notification in regards to a back order.) A few days following the call still NO battery (and I was promised 2 day delivery) ! Very dissatisfied with the professional displayed. I have requested a refund and cancellation of my order...it is still pending. DO NOT buy from them, yes they are cheap but you get what you pay for..I will purchase a battery full price from a more reliable company. "
"Bought a 9 cell repl batt (MU09) for an HP DV6T (old one was 3+ yrs old and held little charge). Batt was shipped fast & was fantastic for 3-4 months, then would only show ~ "5% - Not charging." Old batt still worked (albeit for not long). Figured I got a bad one so contacted LTB1. Apparently, the 100% guarantee means you have to spend $8 to ship bad one back & another $8 to ship your replacement. So, my $40+ $8 orig ship battery now cost $64 & I may have to go thru this again (another $16) in a few months as quality is now suspect. I threw LTB1 batt in recycle and bought replacement from diff vendor."
"I attempted to order a Asus G73J Laptop Charger (order 1048480). Their deceptive website (linked below) took my money, and did not deliver the pictured/labeled item.http://www.laptopbatteryone.com/catalog/partdetail.aspx?partno=AA-6044-195V77&dkw=Asus%20G73J%20Laptop%20Charger%20-%2019.5V%207.7A%20(Black)&ft_id=31%7C206%7CAA-6044-195V77-G73J&gclid=CL-phPDhybwCFacDOgod5goALw"
"So Far SO Good. I bought a replacement battery for my Dell Inspiron 14R. It arrived in four days, over a weekend. Well packed and secure. It fit snugly in my computer. Unfortunately, the Battery Status said "Plugged In, Not Charging." Uh, oh. I checked the troublshooter brochure that was packed with the battery, which suggested I might need to download an upgraded BIOS. I checked the LBO website for a tech support number, and found the easy fix for the battery - "Turn off computer, unplug the power cord, remove the battery, and press the Start button for 5-10 seconds. Then plug in and insert battery and boot back up." Success! Battery was at 72%. I ran it for about an hour and a half or more, down to 0. The plugged in/ Battery charged to 100% is about an hour and seems to work just fine. ASsuming it holds its charge and lasts for more than a few months, I will be happy computerer for about 75% of what an OEM would have cost. I'll write back in if there are any problems. Otherwise, no news is good news. "