1/5

posted Dec-03-2009

"We hired Doug with the understanding that he was to put forth a complete solution, hardware, software, and support to ensure that we get our new "server" system up and running, apparenty, all I bought was hardware and that in of itself contributes nothing to addressing our requirements let alone the needs of our company, as discussed with Doug and LanLabs.

As a small business we must rely upon the knowledge and experience of the consulting firms we select to do business with, as we are not IT people we can do no more than set forth our "wants" as related to how we perceive technology improving the efficiency of our business and again, rely upon the guidance of so called IT Professionals, such as Doug, the owner of LanLabs; Unfortunately, I am quite disappionted in Doug and LanLabs and their lack of understanding or interest in our requirements or "wants" LanLabs may very well have the capability to "build" gaming computers but it is obviously that they lack the knowledge and/or experience to address the needs of a business more so as relates to a network.

On a final note, be aware of their pricing policies, as LanLabs apparently, does not "charge" for the extensive amount of work required to set-up a server, particularly, the IT administration set-up; this I've now learned as a result of cancelling the balance of our "order" almost 20 days after we were quoted to have our "system" up and running, and now being told that we are responsible for the cancellation and restocking charges related to the cancellation. Unfortunately, Doug has chosen to threaten to sue us for the monies he believes is due him despite us having nothing more than some useless hardware of which we have paid for, in leiu of seeking an amicable solution. "

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1/5

posted Jul-02-2009

"I placed order #2678 on 02/19/2009. I have not received my order. I have left numerous messages via phone and e-mail and no one will contact me. I need to know the status of my order and what is going on.

I need to know a delivery date for order # 2678. I placed the order February 19, 2009. It has been over 5 months now and nobody will return my
calls or answer my e-mails. Please help...

I have left numerous messages via phone and e-mail and still no one will contact me. LanLabs if you read this PLEASE CONTACT ME and let me know a delivery date for order #2678.

Today is August 7, 2009 and as of today I still have NOT received my order that I placed February 19, 2009. (Order # 2678.) I have NOT been able to contact this company due to the fact that when you call you get an answering machine and no one will return my phone calls or answer my e-mails. This order is a custom computer that cost over $2300. They charged my credit card as soon as I placed the order and to this date I have not received my computer or been able to make contact with this company concerning this matter.

Today is Friday, August 14, 2009 and still no computer. I did talk to Luis Monday, August 10 and he told me that Doug was handling my account and he didn't have access to it so he would give Doug a message. He assured me that I would receive an update that day via E-mail. It's now Friday and guess what no E-mail from anyone.

It is now October 2, 2009 and I still have NOT received my computer. Luis did leave me a message but when I tried to return his call it took me weeks before anyone would answer the phone. I finally talked to Doug and he assured me that the computer would ship out by next week. It has been several weeks with still NO computer, NO returned calls, or NO returned E-Mails. LanLabs if you read this PLEASE CONTACT ME and let me know what is going on.

It is now December 16, 2009 and still NO COMPUTER and little to no contact. They will not answer E-Mails or the telephone. It has been almost 10 (TEN) MONTHS and still NO COMPUTER. They took the money fast and refuse to contact me to fix this situation. "

This review was modified by PLEASECONTACTME on December 16 2009 12:37:18 PM

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5/5

posted Jun-29-2008

"There is not enough room in this box to explain the level of detail, service and quality for this company. I recently ordered a computer customized and tailored to what I wanted (imagine that!).

I can say I am pleasantly surprised to see a company with the level of service I was offered. Not only will I recommend, I have already ordered another computer for my son.

Thank you so much lanlabs and god bless.
Brenda Gehnelli




"

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1/5

posted Oct-06-2008

"Do not buy from LanLabs @ www.shopl2.com

I was looking for a power supply for a Shuttle PC cause the original one died. Found one on lanlabs website that was gonna work and was a good price. I placed the order. I received an e-mail saying the part was back ordered and it would be 1-2 months. I really liked the size of the shuttle box and did not want to replace it with a regular PC, so I decided to wait. 2 months later I had not received my order nor heard anything from LanLabs.

I got on their website to see what was going on and the order said it still had not been shipped. So I started a web chat with one of their representatives. He said there were numerous delays from Shuttle, but that it would be shipping within a few says (this was on July 8th). 10 days later still have not received it. Web-chatted again and rep said it was supposed to ship but he was not sure why. He tried calling Shuttle but it was too early, they were not open (in CA). He said he would e-mail me once he got ahold of them that day. He never did.

Finally I got my purchase. I installed the power supply and it was not the only thing that was wrong with the PC. The motherboard was also shot. I decided to return the power supply and just get a new PC. So I contacted LanLabs over web chat again to start the returns process. The rep tried to help me figure out what could be wrong but I told him I knew it was the motherboard. He then started the RMA process and said a shipping label would be sent out to send the product back. He was going to contact shuttle to get the process started and e-mail me once he did with a procedure. The next day I had not heard anything from him like he promised so I web-chatted again to ask what was going on. He said he forgot to follow up with shuttle and tried getting a hold of them, to no success. He then said he was going to issue me a return label from LanLabs and then they would deal with the RMA. I asked him how I would be refunded and he said it would be a standard refund through the way you paid. I told him I paid thru PayPal but not using an account. He said it would still go through. A few days later I got the label and I sent the product back to LanLabs. I used the tracking # to see that the package had been received by them a week later.

Ever since (at least a month) I has not received a credit to my credit card nor a response when trying to call or e-mail LanLabs or web chat with them. They are basically unreachable at this point, and have stolen my $113 I paid for the power supply. The rep we talked to the whole time was Doug. It appears he dropped the ball again as he did throughout the whole ordering process. I hope someone from LanLabs reads this here and can help, cause $113 is a lot of money to lose, especially in these tough times. I am very upset with the whole process and having to put so much effort into trying to buy and then return a product. I have never had this much difficulty ordering a product online anywhere else.



I would like to respond to what LanLabs wrote in their response!!! First of all the power supply fit fine, and did fix the problem that we thought was the issue, it did not FRY any part of my computer after we installed it!!!!!!! Second of all, I knew that I would have to wait for the item, but I was told it was going to be shipped and then it never was!!!! I returned it exactly as I was told to by DOUG, in the original box AND the original packaging that it was sent to me in! I NEVER asked to have it sent to me second day air, that was the doing of someone in YOUR company, I would have waited! It told me on the UPS label that the label would be used for tracking and I was ensured by DOUG again that when it was received by LanLabs I would receive a FULL refund!! I CANNOT BELIEVE THAT YOU ARE SAYING THAT I OWE YOU MONEY WHEN I DID EXACTLY EVERYTHING YOU TOLD ME TO DO!!!!!!!!!!!"

This review was modified by dewey4949 on October 15 2008 02:32:17 PM

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5/5

posted Sep-12-2005

"my computer's memory sticks recently fried and i had to obtain new ones... the service was friendly and helpful... and the memory sticks i bought from lanlabs function fine... my computer is up and running and i foresee no problems with the memory sticks yet... if all the other products from lanlabs are just as good... i highly recommend lanlabs..."

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5/5

posted Aug-28-2008

"great computer, couldn't be happier."

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5/5

posted Nov-10-2009

"I bought a PC from LanLabs late last year and I couldn't be any happier. Prior to purchasing a PC from LanLabs, I had a computer that wasn't up to par, performance wise, for the games I had. I'm a huge gamer, so I needed a machine that was fast, able to play all future games, and also that looked cool.

LanLabs gave me a great deal on my PC and I took it. I love it and am very satisfied with what I bought. In a couple of days it'll be a year with this PC from LanLabs.

They have an awesome, friendly and attentive staff. No complaints here, 2 thumbs up for LanLabs."

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5/5

posted Sep-11-2005

"I bought a PC from these guys a few months ago and in there recent news letter they asked for a review. So here it is.

I found out about these guys while playing Counter Strike. One of the guys helped me fix my ingame rates. Got to chatting, long story short, I bought a PC from them back in April. I am extremely happy with the whole experience. Comp came quick (about 4-6 days if i remeber correctly).

I never had problem, I like that the guys are accesible and I think its cool that im the first post on here :)

GL L2 .. "

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5/5

posted Jul-25-2008

"Most companies claim to build a custom pc but these guys allow you to choose every part while they advise on it. They answered all my questions - i had alot - and still have not been able to beat this price.

The pc came in about a week and runs amazing. I am shocked at the attention to detail and custom service i got. I think anyone looking for a custom pc would be nuts to look at anyone else.

THANK YOU LANLABS!"

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5/5

posted Oct-09-2009

"I had purchased a gamer level 1 from the Rockville Centre computer store and just had to share my experience! I was able to choose a color for my case (PINK!). They worked with me to make sure it had all the connections I needed for school and work and for only $600 it plays every game I throw at it!

They even cleaned out my laptop for free and showed me how to maintain the pc myself.
The staff at Lan Labs are not only professional, they are extremely knowledgeable. Overall I am very happy I found this place and HIGHLY recommend them!!!"

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