I bought a computer a while back and wanted to leave a review. I tested the level 1 computer that I bought from Lan Labs for a couple of months now and not a single problem. Most of the computers I've purchased, in the beginning they were great. But as months went by they all seemed to do the same thing and that is crash. My Lan Labs level 1 has done me more justice than any computer that I've owned in the past. Plays any and all games that I want and it only cost me $600!!! Totally knowledgeable staff and 100% professional. It was a pleasure doing business with them and I look forward to doing more business with them in the future.

I had purchased a gamer level 1 from the Rockville Centre computer store and just had to share my experience! I was able to choose a color for my case (PINK!). They worked with me to make sure it had all the connections I needed for school and work and for only $600 it plays every game I throw at it!  
 
They even cleaned out my laptop for free and showed me how to maintain the pc myself.  
The staff at Lan Labs are not only professional, they are extremely knowledgeable. Overall I am very happy I found this place and HIGHLY recommend them!!!

I originally went in for a second opinion on a repair estimate from BestBuy. I spoke to Kato for some time while he fiddled with the machine, and by the the end of a very pleasant conversation, my machine was fixed. The same machine Best Buy said needed over $500 worth of work was fixed in about 20 minutes.  
 
A few days later I placed this order for a custom home theater computer and 47" TV. I have owned this for two weeks now and couldn't be happier, and I have yet to beat the price from anywhere!  
 
They promptly answered all my questions pre and post purchase, and even logged into my computer over the internet to help me set it all up. I have spent much more and got much less in the past. This whole experience was a very pleasant surprise.  
 
I highly recommend LanLabs. It is refreshing to see such a diamond in the corporate ruff.  
 
Collins.

LanLabs is an exemplary company, professional, with integrity in their dealings with their customers. I have not had better customer service from Doug and rely on his expertise for my workstation. He could have sold me an overpriced workstation, however he sold me exactly what I needed.  
 
LanLabs has even coordinated the delivery of my workstation with my return home from my vacation. I have been an on-line buyer for years and have never been treated with as much respect and concern than LanLabs's customer service. The workstation that I ordered has not arrived yet, however I have faith that Doug and his team will come through.  
 
They have not treated me with anything but respect and true professionalism. Companies such as Dell & HP, could learn a lot from LanLabs and I will be their proponent, until such time as evidence shows to the contrary. I highly recommend LanLabs because for a fraction of the cost of other companies, you can order the MOBO, type of drives, type of RAM, even cabling and cooling systems/cases.  
 
Thanks a million to Doug and his team  
 
Much Appreciation,  
 
Lawrence K. Mahuna

Do NOT do business with ShopL2!  
 
They are currently in possession of a $4500 computer that I bought from them last September. The initial experience was terrible. They rarely return calls or emails, and their salespeople are dishonest (although their prices are good and their warranty/guarantee is generous). I got my machine after a lengthy delay (Shipped on 10/11/2008). Some parts were wrong, and the machine was mis-configured (it's a really long list/story), but I was just happy to be done with it.  
 
But then... one of the hard drives failed, so I sent it back to them for service on May 26th, 2009. It has now been over two months (today is August 10th, 2009) and I still have no idea if/when I will get it back.  
 
The last I heard from them was July 1st, in an email promising to call me the next day (they didn't). After that, they simply fell off the radar. They do not answer their phone during business hours (answering machine only) and they do not return calls or emails. It's as if they don't exist. They run a public gaming center/cafe in New York City, and they operate a few other businesses from that location, so this is especially confusing.  
 
I have contacted the NY Attorney General to file a consumer complaint. On top of that, they are now causing me to lose business (I am a digital/video artist and I use my workstation for a living).  
 
Whatever you do, DO NOT buy anything from this company, and do not patronize their other businesses. Due to the existence of positive comments here, my guess is that they are not criminals by nature, just complete morons who are in some kind of trouble right now and have decided to run from it instead of working with their customers to resolve them. So even if, in the future, they ever seem to get their act together, or if other positive reviews start showing up here, know that it could all disappear in an instant, and you'll never know why.  
 
***UPDATE: Apparently, it takes a public review to get the attention of L2.***  
 
It has been 7 weeks since I've heard from you. I appreciate (and always have said so) the work you offered to do on my system, but fixing a computer under warranty is your responsibility. It's not my fault that you need to do this work.  
 
So, now that I have you, any idea when I will get it back?  
 
"Not once were we rude."  
 
What about when I sent an email asking if you could call me "as promised" and you replied saying that I have an "inflated self importance?" I get it, customers can be annoying sometimes, but even if I was a crazy rampage, how does that make your behavior appropriate? This tirade of yours is the first I've heard from you in 7 WEEKS!  
 
"But, yes, we did not call every few hours as you requested."  
 
I DID NOT REQUEST THIS. I asked that you call once a week.  
 
"repeated calls in the middle of the night"  
 
Never once did I call after 6pm. And it didn't matter because you never answered.  
 
"We are not stealing your computer"  
 
Great. I'm happy to hear that AFTER 7 WEEKS with no information.  
 
"You have any idea the cost of all that?"  
 
Yes! I have always appreciated the good warranty offered by L2. I still think that it's generous for he industry. This is why I purchased from you in the first place. I have repeatedly said to you in emails that I appreciate this. But you can't berate me for expecting a service that you promised to me when I bought the computer.  
 
"Yet, you give us a bad review and go out of your way to hurt our business because we will not sit on the phone with you for hours to chat"  
 
No, I write a bad review because I haven't heard from you in 7 WEEKS even though you said you were "on my list to call back for the last two days" on July 1st!  
 
"console you in some way."  
 
I don't know why you believe this. All I asked is that you get back to me when you promise you will, that's not unreasonable and I find it odd that I have to explain this to you. I've said before that if this is a failure to communicate, I'm sorry for that, but what exactly have you done to console me? I don't get it.  
 
"someone who threatens and belittles their staff DAILY?"  
 
Daily? I haven't spoken to anyone at L2 for OVER 2 MONTHS. What you are talking about?  
 
"The day after we were supposed to call you, but fell off the map, as you say, I personally sent you a massive email detailing every stage of the repair and responded to your huge list of comments, repairs and questions."  
 
Actually, you sent that email before, and I thanked you for it (remember?). You also said that you would do the "final check” and call me "tomorrow" because "we have a lot to go over." THAT WAS 7 WEEKS AGO!  
 
What was I supposed to think?  
 
"You proceeded to call me all hours of the day and night, repeatedly."  
 
The only person I EVER spoke to on the phone was Louis, and I only spoke to him three times, and each were during my lunch hour. He seemed polite, but he couldn't answer my questions because he said that only YOU (Doug) could. He also said that you would call or email me back, and you never did.  
 
I just don't know what you're complaining about. Calling 3 times a day would be annoying if you picked up each time, but you never did. I was merely trying to get a hold of you. If I ever did, I would stop calling.  
 
"We have gone above and beyond our contracted obligations and will continue to."  
 
Above and beyond? If my machine is returned to me in the condition you promised, then I will update this review, but again, why haven't I heard from you IN 7 WEEKS?  
 
"we will respectfully refuse any further business and will limit our communications to email only."  
 
Great, a respectful email would be nice change from absolute silence.  
 
"They have suffered enough."  
 
I'm sorry, but you have both my $4500 computer and my 4500 dollars, and have had it for THREE MONTHS. Who is suffering here?

This review was modified by its author, ML1920, on 8/18/09 12:28 PM.

I placed order #2678 on 02/19/2009. I have not received my order. I have left numerous messages via phone and e-mail and no one will contact me. I need to know the status of my order and what is going on.  
 
I need to know a delivery date for order # 2678. I placed the order February 19, 2009. It has been over 5 months now and nobody will return my  
calls or answer my e-mails. Please help...  
 
I have left numerous messages via phone and e-mail and still no one will contact me. LanLabs if you read this PLEASE CONTACT ME and let me know a delivery date for order #2678.  
 
Today is August 7, 2009 and as of today I still have NOT received my order that I placed February 19, 2009. (Order # 2678.) I have NOT been able to contact this company due to the fact that when you call you get an answering machine and no one will return my phone calls or answer my e-mails. This order is a custom computer that cost over $2300. They charged my credit card as soon as I placed the order and to this date I have not received my computer or been able to make contact with this company concerning this matter.  
 
Today is Friday, August 14, 2009 and still no computer. I did talk to Luis Monday, August 10 and he told me that Doug was handling my account and he didn't have access to it so he would give Doug a message. He assured me that I would receive an update that day via E-mail. It's now Friday and guess what no E-mail from anyone.  
 
It is now October 2, 2009 and I still have NOT received my computer. Luis did leave me a message but when I tried to return his call it took me weeks before anyone would answer the phone. I finally talked to Doug and he assured me that the computer would ship out by next week. It has been several weeks with still NO computer, NO returned calls, or NO returned E-Mails. LanLabs if you read this PLEASE CONTACT ME and let me know what is going on.  
 

This review was modified by its author, PLEASECONTACTME, on 10/2/09 2:47 PM.

To LanLabs;  
 
I want to take this opportunity once again to thank the LanLabs staff for their courtesy, expertise, and professionalism in handling my request.  
 
I had the good fortune to come across the LanLabs store during my recent visit to New York. I had been looking throughout the city for a substantial laptop upgrade, as I relied heavily on my previous one during my time overseas in Pakistan. From the moment I walked in, the staff was attentive to my family and me. Their broad knowledge of the industry helped me make an informed decision, and their efficiency easily handled my timed request.  
 
Its been almost two months and I have had no problems with the product or the customer service. They have quickly responded to any inquiries I have had, and were kind enough to email asking about my well being during a recent crisis in Pakistan. Living halfway across the world, its good to know that I'm not alone.  
 

Hi, I'm not much of a review writer, but after receiving my new computer from LanLabs I felt I should give future customers a heads up. The sales rep I dealt with was Doug, he was knowledgable and took the time to steer me toward the computer I needed, not the one I thought I needed. He saved me several hundred dollars in the process. It took 9 days from when I ordered the computer until I opened the box, well within the stated timelines. I have waited 3 days since my set-up to write the review so that my initial impressions wouldn't taint my thoughts too much, all I can says is WOW.I got a lower end model , the lvl 1 gamer, it was packed with obvious care, everything was in the box, and the craftmanship in the build was far beyond what anyone would expect for the price. The wiring and all the work inside the case is top notch, I couldn't be more pleased. We are a 3 computer household, and I will be upgrading all our systems with LanLabs. I highly recommend this company.

Holidays are always busy, no matter what. But i went to the store to have my computer fixed and tucked, and I couldn't ask for better help. They were a great help and gave their time to fully help me even during a time of business crisis, They know their products and they know computers, i couldn't ask for better pricing, help, or people. My computer runs and looks great I'd recommend anyone, I am a Lanlabs costumer for life =]

I did a fair amount of research on different companies ranging from big chains to a few smaller stores, and ultimately went with LanLabs. I based this decision on positive reviews from other people, an impression I had that they genuinely took giving personal service seriously, and because of the way they seemed to look at a computer as a total package rather than as a series of awesome-sounding components to tick off on a features list. This decision proved to be a good one. The service was definitely personal, and prompt as well. The best example was when I e-mailed my salesperson, Doug, to ask about how well LanLabs handles internal wiring. Within a couple hours, I didn't just have assurances that everything would be neatly ordered; in addition, I had several pictures of wiring jobs as done on computers being worked on that very day. Their advice is honest, their systems-- at first impression, anyway-- are solid, and their pricing is good. On top of that, the delivery was even pretty quick. I placed my order on the 24th and had it on February 5th.  
 
A really good sales experience overall. The only thing I would advise them to change would be to do a little proofreading on the knowledge base articles. There were a couple of typos in there that kind of gave me a bad impression of them at first, but having said that, I'm kind of OCD about that kind of stuff and most other people probably don't care.

I have been looking for a new gaming comp as a christmas present for myslef (ya, like you dont do it too!) and lanlabs was on my list. Knowing I was going to be up here, I waited so I could stop in at the new Ny store. I was sold on my first visit. These guys are awesome!!!! I got a comp for 1100 that plays like nothing I have ever seen. They rushed the build for me because I am leaving today and even set my comp up with all my games so I could try it in the store before I left!!! I am a lanlabs customer for life.

I ordered 2 CPU retention brackets on Oct, 2nd. Now over a month and getting few replies from them saying that it was a "manufacturer only item" witch the product page, said nothing of the sort (have screen shot to prove it) and only heard of this near 2 weeks after I ordered, when I started to complain!  
 
At one point was told that "the lack of shipping does not mean it didn't ship. It may have." but when I checked with my front office (we live in a townhome complex) they received NO shipments from LanLabs.  
 
Sense my last message, warning that if it did not show as shipped I would be posting reviews about this, such as this, I have received NO messages and still have no order in hand. To bad they could get the money out of my account only minuets after clicking buy!  
 
Based on some of the other reviews, this is not out of the norm for them. I would suggest people make their orders from another online store.  
 
I own my own business and co-own another business with my father and I have never let a customer go this long with out a refund or their product.  
 
I will be fair and redo this review once I receive my order, but I am beginning to doubt I ever will. My server is sitting and it may be until I order from another store.  
 
*****UPDATE: NOVEMBER 22ND*****  
I finally got an update:  
"I issued a floor search and even called some other retailers that I know have storage facilities with no luck. We are sorry we could not find the item you are looking for. You will receive a full refund."  
 
then was sent a link to a store that HAD the item I ordered. I have placed an order for the brackets at the other store and now am just waiting for the refund to happen from LanLabs.  
 
When the refund comes I will update this review.  
 
*****UPDATE: NOVEMBER 25ND*****  
Refund received and order placed at store they recommended.

This review was modified by its author, 3DArtwork, on 11/25/08 11:10 AM.

Do not buy from this store (if it is one).  
 
Took my money - no response from them in any manner before or after the sale. Purchased a Shuttle PowerSupply because it said nothing about it not being in stock or backordered.  
 
Still don't know if it is even backordered or whatever because I cannot get a hold of them via Phone, Chat, or over 30 emails from different email accounts.  
 
Will be filing against them via PayPal and the Better Business Bureau as well.  
 

Do not buy from LanLabs @ www.shopl2.com  
 
I was looking for a power supply for a Shuttle PC cause the original one died. Found one on lanlabs website that was gonna work and was a good price. I placed the order. I received an e-mail saying the part was back ordered and it would be 1-2 months. I really liked the size of the shuttle box and did not want to replace it with a regular PC, so I decided to wait. 2 months later I had not received my order nor heard anything from LanLabs.  
 
I got on their website to see what was going on and the order said it still had not been shipped. So I started a web chat with one of their representatives. He said there were numerous delays from Shuttle, but that it would be shipping within a few says (this was on July 8th). 10 days later still have not received it. Web-chatted again and rep said it was supposed to ship but he was not sure why. He tried calling Shuttle but it was too early, they were not open (in CA). He said he would e-mail me once he got ahold of them that day. He never did.  
 
Finally I got my purchase. I installed the power supply and it was not the only thing that was wrong with the PC. The motherboard was also shot. I decided to return the power supply and just get a new PC. So I contacted LanLabs over web chat again to start the returns process. The rep tried to help me figure out what could be wrong but I told him I knew it was the motherboard. He then started the RMA process and said a shipping label would be sent out to send the product back. He was going to contact shuttle to get the process started and e-mail me once he did with a procedure. The next day I had not heard anything from him like he promised so I web-chatted again to ask what was going on. He said he forgot to follow up with shuttle and tried getting a hold of them, to no success. He then said he was going to issue me a return label from LanLabs and then they would deal with the RMA. I asked him how I would be refunded and he said it would be a standard refund through the way you paid. I told him I paid thru PayPal but not using an account. He said it would still go through. A few days later I got the label and I sent the product back to LanLabs. I used the tracking # to see that the package had been received by them a week later.  
 
Ever since (at least a month) I has not received a credit to my credit card nor a response when trying to call or e-mail LanLabs or web chat with them. They are basically unreachable at this point, and have stolen my $113 I paid for the power supply. The rep we talked to the whole time was Doug. It appears he dropped the ball again as he did throughout the whole ordering process. I hope someone from LanLabs reads this here and can help, cause $113 is a lot of money to lose, especially in these tough times. I am very upset with the whole process and having to put so much effort into trying to buy and then return a product. I have never had this much difficulty ordering a product online anywhere else.  
 
 
 
I would like to respond to what LanLabs wrote in their response!!! First of all the power supply fit fine, and did fix the problem that we thought was the issue, it did not FRY any part of my computer after we installed it!!!!!!! Second of all, I knew that I would have to wait for the item, but I was told it was going to be shipped and then it never was!!!! I returned it exactly as I was told to by DOUG, in the original box AND the original packaging that it was sent to me in! I NEVER asked to have it sent to me second day air, that was the doing of someone in YOUR company, I would have waited! It told me on the UPS label that the label would be used for tracking and I was ensured by DOUG again that when it was received by LanLabs I would receive a FULL refund!! I CANNOT BELIEVE THAT YOU ARE SAYING THAT I OWE YOU MONEY WHEN I DID EXACTLY EVERYTHING YOU TOLD ME TO DO!!!!!!!!!!!

This review was modified by its author, dewey4949, on 10/15/08 4:32 PM.

ShopL2.com was pretty outstanding in every conceivable respect. The speed of processing, assembly was great. But the delivery was not great at all. (We can blame UPS)  
The UPS delivery guy had my computer upside down!!! When the box had stickers all over saying THIS SIDE UP. Atleast it came in time for my college.  
This computer works great, no flaws at all was a good $1,850 investment. I'm new to windows vista but I will get used to it as time goes by.  
In the other hand this thing runs my architect programs flawlessly, aswell my games. :)  
 
P.S  
I was able to speak to the tech (Kato) and sales (Steven) to get my computer perfect.  
Just the way I wanted, since I want my computer to be flawless! Great guys helpful.  
Sorry if I was annoying you guys via phone/email :) Hahaha good times.