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"Price was good and made a purchase without any complication. The processor I purchased came with a free t-shirt. Unfortunately they ran out of t-shirts but did email to inform me they could substitute with a free hat. Taking the time to keep me informed and take the effort to replace the promo item they ran out of gave me a good impression. I would certainly use them again."
"I ordered from them mid-afternoon on the 6th - it shipped that same evening (within 3 hours!!) and I recieved it the next day (UPS ground - obviously I live nearby)). I've never seen anything like it before. Incredible!"
"great price on Lagoom. And very very fast shipping, placed the order at 11am and recevied an email for the tracking number at 2pm. recommend this site to anyone. "
"I'm getting components to build a computer and Lagoom.com had a few compelling items on my list though I ended up with only the computer case ordered. I ordered from Lagoom because the shipping from Freemont, CA to my Oregon home is a 2-day trip by the ground method chosen; even if the weekend order was shipped out as late as Tuesday, I'd be easily building my system over the weekend. THEY SHIPPED FROM GEORGIA!!
There's NO way to tell that ground shipping will be 2 days or 7 when placing an order from Lagoom.com. My weekend order will result in a Monday arrival of the NEXT week. Had I known the trip was cross-country, I may have chosen the 3-day shipping. But why pay for 3-day shipping when ground would make it in 2 days? Because packages WILL NOT NECESSARILY be from anywhere NEAR Freemont, CA, yet the website has NO INDICATION that packages are shipped from around the country.
Severe disappointment in this store especially after having seen the decent ratings on this site. Silly me, I expect a company to be up-front about distributed warehousing or have some way to know the true shipping situation before the order is shipped.
Do I expect too much?"
posted Mar-02-2009
, Lagoom rep has responded
“Dear customer, although our office is located in Fremont, CA. We do have warehouses across the country. Since the case you ordered is not in our Fremont warehouse, it has to be shipped from other warehouses.
"I ordered a Seasonic M12-700 from them since it was the cheapest price even with the sales tax in California. The price wasn't the best part though, I placed my order at 3:14pm PST on 11-29 and it shipped at 6:03pm the same day. I've never experienced a >3 hour turn around before, especially considering that I order so late in the afternoon. It arrived the next day since they are based less than 50 miles from me, but the turn around between placing my order and having it shipped is what really impressed me."
"Ordered on Tuesday morning, delivered on Thursday morning ... and I only asked for three-day delivery! Everything was well-packaged. And, the pricing was excellent. I'll definitely shop here again."
"Ordered a hard drive for my computer and on the page it listed that they had 15 left in stock. A few days later I get an email stating the following...
Thank you again for shopping at Lagoom.com! We have to cancel your order because the product ordered is now on allocation and not likely to be fulfilled soon as reported by our supplier. Please let us know what your requirements are so we may help you find a suitable replacement. We do apologize for any inconvenience this may have caused and hope this have reached you in a timely manner to minimize your trouble.
So basically I was lied to about them having 15 in stock and this is their way out. I guess I will have to stick with trusty dependable newegg."
"Very pleased, so far. Ordering was a breeze, the price beat everyone else, my order was actually ready for shipping within two hours, even though it was placed at 3 in the afternoon. My package even arrived 1 day earlier than predicted. NICE!"
"Price was good and made a purchase without any complication. The processor I purchased came with a free t-shirt. Unfortunately they ran out of t-shirts but did email to inform me they could substitute with a free hat. Taking the time to keep me informed and take the effort to replace the promo item they ran out of gave me a good impression. I would certainly use them again."