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Computer Hardware & Software and Consumer Electronics
posted Mar-02-2009“Dear customer, charging 15% restocking fee for any return item, regardless of open/unopened box, is our company policy. Based on our record, we waived the restocking fee once on your first return 2 weeks ago as an exception. Therefore, we can't make another exception again on your second return.
Thank you!”
5/5
posted Feb-19-2009
This review was modified by bendover0420 on February 19 2009 02:01:06 PM ![Share bendover0420 review](javascript:share_rating({"review_body":"Fast shipment and Mobo was protected very good. will do buisness again. just wish Lagoom.com wasnt in California. The sales taxes out here in California is just recockulus! Lagoom.com Rocks.<br><br>p.s. Lagoom 1 thing you should offer pro-bono to your California residence customers. Thanks","link":"http:\/\/www.resellerratings.com\/store\/Lagoom\/comment\/444269#comment444269","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lagoom.jpg","store_name":"Lagoom","username":"bendover0420","rating":"5"}, "single");)
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5/5
posted Mar-20-2009![Share l4dwawwow review](javascript:share_rating({"review_body":"First time shopping with them. Have a really good prices. Great packing and fast shipping.","link":"http:\/\/www.resellerratings.com\/store\/Lagoom\/comment\/451453#comment451453","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lagoom.jpg","store_name":"Lagoom","username":"l4dwawwow","rating":"5"}, "single");)
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posted Mar-06-2009![Share scottJ09 review](javascript:share_rating({"review_body":"good price, item as advertised. received the package within 5 days after placed the order. Thats acceptable for ground shipping. ","link":"http:\/\/www.resellerratings.com\/store\/Lagoom\/comment\/448004#comment448004","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lagoom.jpg","store_name":"Lagoom","username":"scottJ09","rating":"5"}, "single");)
Share review![Share Nfiltrated review](javascript:share_rating({"review_body":"Great company, I made my purchase on 2\/22\/09 and received a phone call to verify that my new address was correct. They also setup my parts for signature delivery to protect me against any theft\/issues that I may have had. Thank you for a perfect transaction yet again!!!","link":"http:\/\/www.resellerratings.com\/store\/Lagoom\/comment\/447033#comment447033","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lagoom.jpg","store_name":"Lagoom","username":"Nfiltrated","rating":"5"}, "single");)
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posted Mar-02-2009![Share mrfragtastic review](javascript:share_rating({"review_body":"15% restocking fee is ridiculous. To be charged 15% on an un-opened product you just received and have to send back is plain ridiculous. I was charged $132.00 on an product still sealed in the shipping package. <br><br>Their justification for this fee is that they have to ship the product back to the manufacturer and pay a fee and that\u0027s why they charge 15%. To me it would make perfect sense to keep that un-opened product in their own warehouse so they don\u0027t have to charge the 15% restocking fee to their customers.<br><br>It seems to me like this is a shady practice because I can\u0027t figure out a legitimate reason to justify this type of fee especially when I wanted to turn around and invest that money right back into their company.<br><br>So in general I would be willing to pay more for a product provided I would be guaranteed better customer service.","link":"http:\/\/www.resellerratings.com\/store\/Lagoom\/comment\/446924#comment446924","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lagoom.jpg","store_name":"Lagoom","username":"mrfragtastic","rating":"1"}, "single");)
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5/5
![Share tdurr7845 review](javascript:share_rating({"review_body":"Saw this item for three times the price in Skymall.com. Promptly received the merchandise. I am so pleased that I am ordering one for my daughter.","link":"http:\/\/www.resellerratings.com\/store\/Lagoom\/comment\/442918#comment442918","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lagoom.jpg","store_name":"Lagoom","username":"tdurr7845","rating":"5"}, "single");)
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![Share johnhandwork review](javascript:share_rating({"review_body":"I\u0027m getting components to build a computer and Lagoom.com had a few compelling items on my list though I ended up with only the computer case ordered. I ordered from Lagoom because the shipping from Freemont, CA to my Oregon home is a 2-day trip by the ground method chosen; even if the weekend order was shipped out as late as Tuesday, I\u0027d be easily building my system over the weekend. THEY SHIPPED FROM GEORGIA!!<br><br>There\u0027s NO way to tell that ground shipping will be 2 days or 7 when placing an order from Lagoom.com. My weekend order will result in a Monday arrival of the NEXT week. Had I known the trip was cross-country, I may have chosen the 3-day shipping. But why pay for 3-day shipping when ground would make it in 2 days? Because packages WILL NOT NECESSARILY be from anywhere NEAR Freemont, CA, yet the website has NO INDICATION that packages are shipped from around the country.<br><br>Severe disappointment in this store especially after having seen the decent ratings on this site. Silly me, I expect a company to be up-front about distributed warehousing or have some way to know the true shipping situation before the order is shipped.<br><br>Do I expect too much?","link":"http:\/\/www.resellerratings.com\/store\/Lagoom\/comment\/440141#comment440141","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lagoom.jpg","store_name":"Lagoom","username":"johnhandwork","rating":"1"}, "single");)
Share review![Share ronko51 review](javascript:share_rating({"review_body":"Great price on a very difficult to find item. Called to confirm availability and received excellent customer service. Also, shipping was extremely fast.","link":"http:\/\/www.resellerratings.com\/store\/Lagoom\/comment\/435187#comment435187","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lagoom.jpg","store_name":"Lagoom","username":"ronko51","rating":"5"}, "single");)
Share review![Share tjeffrey review](javascript:share_rating({"review_body":"Excellent customer service, quick shipping.","link":"http:\/\/www.resellerratings.com\/store\/Lagoom\/comment\/434607#comment434607","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Lagoom.jpg","store_name":"Lagoom","username":"tjeffrey","rating":"5"}, "single");)
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"Ordered a hard drive for my computer and on the page it listed that they had 15 left in stock. A few days later I get an email stating the following...
Thank you again for shopping at Lagoom.com!
We have to cancel your order because the product ordered is now on allocation and not likely to be fulfilled soon as reported by our supplier. Please let us know what your requirements are so we may help you find a suitable replacement. We do apologize for any inconvenience this may have caused and hope this have reached you in a timely manner to minimize your trouble.
So basically I was lied to about them having 15 in stock and this is their way out. I guess I will have to stick with trusty dependable newegg."