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Store Rating and Reviews Lagoom

Homepage: http://www.lagoom.com
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
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ResellerRatings Elite Member
  
Overall Customer Satisfaction Rating  
Six-Month Rating: 8.00 / 10
Six-Month Reviews: 10
Lifetime Reviews: 59

   


Lifetime Rating: 9.19 / 10
All Stores Avg.: 8.07
7.00 Pricing of Products and Services
7.50 Likelihood of Future Purchases
8.25 Shipping and Packaging
8.33 Customer Service
6.67 Return or Replacement
Show Reviews Read all 59 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
Expand | | |
Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
48295 Fremont Blvd  
Fremont, Ca 94538
customer support email:
sales@lagoom.com
phone:
510-353-9563
customer support:
510-353-9563
business hours (est):
10:00am - 5:00pm Mon-Fri  
Closed Sat, Sun and Holiday

FAX: 510-668-8440


 Lagoom Customer Reviews
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Reviews 1 - 15 of 59
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Very Satisfied
Reviewer: l4dwawwow
Click Here to See the Profile for l4dwawwow

3/20/09 3:37 AM
First time shopping with them. Have a really good prices. Great packing and fast shipping.

Very Satisfied
Reviewer: scottJ09
Click Here to See the Profile for scottJ09

3/6/09 4:04 AM
good price, item as advertised. received the package within 5 days after placed the order. Thats acceptable for ground shipping.

Very Satisfied
Reviewer: Nfiltrated
Click Here to See the Profile for Nfiltrated

3/2/09 9:59 PM
Great company, I made my purchase on 2/22/09 and received a phone call to verify that my new address was correct. They also setup my parts for signature delivery to protect me against any theft/issues that I may have had. Thank you for a perfect transaction yet again!!!

Very Dissatisfied
Reviewer: mrfragtastic
Click Here to See the Profile for mrfragtastic

3/2/09 3:47 PM
15% restocking fee is ridiculous. To be charged 15% on an un-opened product you just received and have to send back is plain ridiculous. I was charged $132.00 on an product still sealed in the shipping package.  
 
Their justification for this fee is that they have to ship the product back to the manufacturer and pay a fee and that's why they charge 15%. To me it would make perfect sense to keep that un-opened product in their own warehouse so they don't have to charge the 15% restocking fee to their customers.  
 
It seems to me like this is a shady practice because I can't figure out a legitimate reason to justify this type of fee especially when I wanted to turn around and invest that money right back into their company.  
 
So in general I would be willing to pay more for a product provided I would be guaranteed better customer service.

Reseller Reply    
Posted by
3/2/09 6:59 PM
Dear customer, charging 15% restocking fee for any return item, regardless of open/unopened box, is our company policy. Based on our record, we waived the restocking fee once on your first return 2 weeks ago as an exception. Therefore, we can't make another exception again on your second return.  
 
Thank you!

Lagoom
Lagoom

Very Satisfied
Reviewer: bendover0420
Click Here to See the Profile for bendover0420

2/19/09 3:59 PM
Fast shipment and Mobo was protected very good. will do buisness again. just wish Lagoom.com wasnt in California. The sales taxes out here in California is just recockulus! Lagoom.com Rocks.  
 
p.s. Lagoom 1 thing you should offer pro-bono to your California residence customers. Thanks

This review was modified by its author, bendover0420, on 2/19/09 4:01 PM.

Very Satisfied
Reviewer: tdurr7845
Click Here to See the Profile for tdurr7845

2/13/09 6:27 PM
Saw this item for three times the price in Skymall.com. Promptly received the merchandise. I am so pleased that I am ordering one for my daughter.

Very Dissatisfied
Reviewer: johnhandwork
User Rating: 
Click Here to See the Profile for johnhandwork

2/3/09 5:19 PM
I'm getting components to build a computer and Lagoom.com had a few compelling items on my list though I ended up with only the computer case ordered. I ordered from Lagoom because the shipping from Freemont, CA to my Oregon home is a 2-day trip by the ground method chosen; even if the weekend order was shipped out as late as Tuesday, I'd be easily building my system over the weekend. THEY SHIPPED FROM GEORGIA!!  
 
There's NO way to tell that ground shipping will be 2 days or 7 when placing an order from Lagoom.com. My weekend order will result in a Monday arrival of the NEXT week. Had I known the trip was cross-country, I may have chosen the 3-day shipping. But why pay for 3-day shipping when ground would make it in 2 days? Because packages WILL NOT NECESSARILY be from anywhere NEAR Freemont, CA, yet the website has NO INDICATION that packages are shipped from around the country.  
 
Severe disappointment in this store especially after having seen the decent ratings on this site. Silly me, I expect a company to be up-front about distributed warehousing or have some way to know the true shipping situation before the order is shipped.  
 
Do I expect too much?

Reseller Reply    
Posted by
3/2/09 6:59 PM
Dear customer, although our office is located in Fremont, CA. We do have warehouses across the country. Since the case you ordered is not in our Fremont warehouse, it has to be shipped from other warehouses.  
 
Thank you!

Lagoom
Lagoom

Very Satisfied
Reviewer: ronko51
Click Here to See the Profile for ronko51

1/15/09 4:15 PM
Great price on a very difficult to find item. Called to confirm availability and received excellent customer service. Also, shipping was extremely fast.

Very Satisfied
Reviewer: tjeffrey
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1/13/09 11:11 PM
Excellent customer service, quick shipping.

Very Satisfied
Reviewer: sam13184
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1/13/09 9:07 PM
I was not a very easy customer for lagoom. Ordered a product and had to have it returned for certain reasons. They shipped the product fast and did not have any problems returning the order. I would recommend them to anyone.

Somewhat Satisfied
Reviewer: gottaloveit
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12/4/08 11:16 PM
pretty good, but i think they should tell you more upfront when you order that they ship with "signature required" so it makes it tough if you are not home during the day.

Very Satisfied
Reviewer: hbaade
Click Here to See the Profile for hbaade

11/20/08 2:06 PM
Lagoom.com is simply AWESOME. I ordered an Intel CPU on 10/31/08, but never received it. I was tracking the order progress on-line, when it stated that the order had been placed on my front door. Little to my knowledge, there was no package. I looked at the FedEx website tracking website, but they state that it was delivered. So, I called Lagoom.com and emailed them to inquire about the order. The customer support staff was very helpful and he stated that he would contact FedEx personally to figure-out the problem. Approximately 3 days later, Lagoom.com sent me an email stating that FedEx "lost" the pack and they will be sending a new CPU.  
 
And there you go... That is how you do business!!!

Neither Satisfied Nor Dissatisfied
Reviewer: PRIMETIME
Click Here to See the Profile for PRIMETIME

11/7/08 12:30 PM
Got a great price and quick shipping but thats were the good part ends. They dont package merchandice correctly and as such it gets damaged in shipment. I ordered a Topower PS TOP-900W POWERBIRD for 195 shipped (very good deal) only problem is a recieved a dented powersupply which i belive is from terrible packing on their part.  
 
They make YOU pay return shipping anyway and then they say all rmas are on a first come first serve basis. They recieved it on monday back from me and now its friday and it still in (testing status) test what? its dented....all they had to do was open the box and look inside...espically considering how they pack it to begin with....So basicly i placed an order on 10/22 and now its 11/7...i out the money for shipping it back to them and i still have no idea when ill get what i payed for (I guess im spoiled from shoping at newegg lol) buyer beware  
(update)  
ok finally recieved my package (only took 27 days)but good news is it was packaged a+ this time...im tempted to give these people another chance

This review was modified by its author, PRIMETIME, on 11/17/08 10:03 PM.

Very Satisfied
Reviewer: aodio
Click Here to See the Profile for aodio

10/3/08 2:47 PM
I got a hard to find 1.8" 120 Gb drive at very good price.  
For sure I will buy from Lagoom again!  
Alejandro

Very Satisfied
Reviewer: pmcg
User Rating: 
Click Here to See the Profile for pmcg

9/9/08 2:38 PM
Update: One drive was DOA. I don't trust the other drive.  
 
Update two: Lagoom's customer service was EXTREMELY helpful. They immediately apologized, promised to look into their shipping methods, and issued me a full credit. I was impressed with their response. I would order again from them (although I would call make sure their shipping was adequate if I was ordering something fragile.)  
 
Original Post below:  
 
Everything went well with this order for two Western Digital Hard drives until I opened the package and saw how they had been packed.  
 
I ordered these specific drives because of their supposed longevity. I am tired of drive failures! Yet I have been reading that most drive failures are caused by poor shipping practices.  
 
Lagoom did not ship these fragile drives properly. The two bare drives were rubber banded to each other with a flimsy piece of cardboard between them and a thin layer of SMALL dimpled bubble wrap was around them. Then the drives were simply thrown into a box and shipped via FedEX.  
 
There was no indication on the box that this package was fragile.  
 
Hard drives ARE extremely fragile and to drop one is to almost certainly ensure its early demise. No hard drive manufacturer will even accept a return without 'retail packaging" which cushions the drive with thick foam or other secure shock-proof packaging.  
 

This review was modified by its author, pmcg, on 9/17/08 7:48 PM.

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