First time shopping with them. Have a really good prices. Great packing and fast shipping.

good price, item as advertised. received the package within 5 days after placed the order. Thats acceptable for ground shipping.

Great company, I made my purchase on 2/22/09 and received a phone call to verify that my new address was correct. They also setup my parts for signature delivery to protect me against any theft/issues that I may have had. Thank you for a perfect transaction yet again!!!

15% restocking fee is ridiculous. To be charged 15% on an un-opened product you just received and have to send back is plain ridiculous. I was charged $132.00 on an product still sealed in the shipping package.  
 
Their justification for this fee is that they have to ship the product back to the manufacturer and pay a fee and that's why they charge 15%. To me it would make perfect sense to keep that un-opened product in their own warehouse so they don't have to charge the 15% restocking fee to their customers.  
 
It seems to me like this is a shady practice because I can't figure out a legitimate reason to justify this type of fee especially when I wanted to turn around and invest that money right back into their company.  
 
So in general I would be willing to pay more for a product provided I would be guaranteed better customer service.

Fast shipment and Mobo was protected very good. will do buisness again. just wish Lagoom.com wasnt in California. The sales taxes out here in California is just recockulus! Lagoom.com Rocks.  
 
p.s. Lagoom 1 thing you should offer pro-bono to your California residence customers. Thanks

This review was modified by its author, bendover0420, on 2/19/09 4:01 PM.

Saw this item for three times the price in Skymall.com. Promptly received the merchandise. I am so pleased that I am ordering one for my daughter.

I'm getting components to build a computer and Lagoom.com had a few compelling items on my list though I ended up with only the computer case ordered. I ordered from Lagoom because the shipping from Freemont, CA to my Oregon home is a 2-day trip by the ground method chosen; even if the weekend order was shipped out as late as Tuesday, I'd be easily building my system over the weekend. THEY SHIPPED FROM GEORGIA!!  
 
There's NO way to tell that ground shipping will be 2 days or 7 when placing an order from Lagoom.com. My weekend order will result in a Monday arrival of the NEXT week. Had I known the trip was cross-country, I may have chosen the 3-day shipping. But why pay for 3-day shipping when ground would make it in 2 days? Because packages WILL NOT NECESSARILY be from anywhere NEAR Freemont, CA, yet the website has NO INDICATION that packages are shipped from around the country.  
 
Severe disappointment in this store especially after having seen the decent ratings on this site. Silly me, I expect a company to be up-front about distributed warehousing or have some way to know the true shipping situation before the order is shipped.  
 
Do I expect too much?

Great price on a very difficult to find item. Called to confirm availability and received excellent customer service. Also, shipping was extremely fast.

Excellent customer service, quick shipping.

I was not a very easy customer for lagoom. Ordered a product and had to have it returned for certain reasons. They shipped the product fast and did not have any problems returning the order. I would recommend them to anyone.

pretty good, but i think they should tell you more upfront when you order that they ship with "signature required" so it makes it tough if you are not home during the day.

Lagoom.com is simply AWESOME. I ordered an Intel CPU on 10/31/08, but never received it. I was tracking the order progress on-line, when it stated that the order had been placed on my front door. Little to my knowledge, there was no package. I looked at the FedEx website tracking website, but they state that it was delivered. So, I called Lagoom.com and emailed them to inquire about the order. The customer support staff was very helpful and he stated that he would contact FedEx personally to figure-out the problem. Approximately 3 days later, Lagoom.com sent me an email stating that FedEx "lost" the pack and they will be sending a new CPU.  
 
And there you go... That is how you do business!!!

Got a great price and quick shipping but thats were the good part ends. They dont package merchandice correctly and as such it gets damaged in shipment. I ordered a Topower PS TOP-900W POWERBIRD for 195 shipped (very good deal) only problem is a recieved a dented powersupply which i belive is from terrible packing on their part.  
 
They make YOU pay return shipping anyway and then they say all rmas are on a first come first serve basis. They recieved it on monday back from me and now its friday and it still in (testing status) test what? its dented....all they had to do was open the box and look inside...espically considering how they pack it to begin with....So basicly i placed an order on 10/22 and now its 11/7...i out the money for shipping it back to them and i still have no idea when ill get what i payed for (I guess im spoiled from shoping at newegg lol) buyer beware  
(update)  
ok finally recieved my package (only took 27 days)but good news is it was packaged a+ this time...im tempted to give these people another chance

This review was modified by its author, PRIMETIME, on 11/17/08 10:03 PM.

I got a hard to find 1.8" 120 Gb drive at very good price.  
For sure I will buy from Lagoom again!  
Alejandro

Update: One drive was DOA. I don't trust the other drive.  
 
Update two: Lagoom's customer service was EXTREMELY helpful. They immediately apologized, promised to look into their shipping methods, and issued me a full credit. I was impressed with their response. I would order again from them (although I would call make sure their shipping was adequate if I was ordering something fragile.)  
 
Original Post below:  
 
Everything went well with this order for two Western Digital Hard drives until I opened the package and saw how they had been packed.  
 
I ordered these specific drives because of their supposed longevity. I am tired of drive failures! Yet I have been reading that most drive failures are caused by poor shipping practices.  
 
Lagoom did not ship these fragile drives properly. The two bare drives were rubber banded to each other with a flimsy piece of cardboard between them and a thin layer of SMALL dimpled bubble wrap was around them. Then the drives were simply thrown into a box and shipped via FedEX.  
 
There was no indication on the box that this package was fragile.  
 
Hard drives ARE extremely fragile and to drop one is to almost certainly ensure its early demise. No hard drive manufacturer will even accept a return without 'retail packaging" which cushions the drive with thick foam or other secure shock-proof packaging.  
 

This review was modified by its author, pmcg, on 9/17/08 7:48 PM.