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RatingsRating
Store InformationStore Info
Full Rating Profile
  • LabelLab.com LabelLab.com Elite Status
    • Address: 300 Cadman Plaza West, Suite 1303, Brooklyn, NY
    • Contact: customerservice@smartsign.com
    • Phone: (800) 952-1457
    • Customer Support: (800) 952-1457
    • Business Hours: 8:00 AM EST - 7:00 PM EST (Mon. -Thur.) / 8:00 AM EST - 6:00 PM EST (Friday)
    • Fax: (718) 504-4448

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

What is this?

144 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5

"As always, the customer support team understood exactly what I needed and the labels arrived in a timely manner. I continue to send all my label orders here."


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Verified Customer
Rating 10/10
5/5

"All is good! Just what I ordered"


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Verified Customer
Rating 10/10
5/5

"Great Job, arrived fast love the labels."


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Verified Customer
Rating 10/10
5/5

"Very fast ship. Very good product. Highly recommended to do business with."


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Verified Customer
Rating 8/10
4/5

"Color was not correct was supposed to be white writing instead they made silver writing"


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Verified Customer
Rating 10/10
5/5

"As described... happy to have them.
thx
"


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Verified Customer
Rating 8/10
4/5

"took a little longer than expected to start exchange process but once shipped all was good"


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Verified Customer
Rating 10/10
5/5

"Product met my expectations. Shipping was prompt and contents packaged well. This is my second order from LabelLab and I am very pleased with the quality of their product and service. "


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Verified Customer
Rating 2/10
1/5

"I wanted labels for a new store that was scheduled to open in about 3 weeks. I chose the label I wanted, felt the price was OK and ordered them. I also sent in a file of the logo in one of the many formats they said would work. 2 days later, file would not work. Sent another file..2 days later. Wrong type of file. Sent another file it wouldn't work. (All of these were file formats that you said you accepted, although the first one was too low resolution which I will take the blame for, but when I sent the same type of file in a high resolution it still wouldn't work.

Finally, you accepted one and a few days goes by and they sent me the proof. I had ordered a 4 Color product and had sent them 4 color artwork which was provided by an experienced marketing company that originally designed the logo and artwork. The proof was one solid color blue. NOTHING close to what I had sent in. I immediately rejected the proof and sent an explanation as to why.

I get the second proof a day or two later. Guess what....EXACTLY the same as the first! I rejected it and immediately called customer service. They convinced me they could make it right just give them a little more time.

Later that day, a manager calls me and tells me that they couldn't do a 4 color even though it was on the website with a price etc and even though NO ONE told me they couldn't do it. Then after talking with him for a while, he said they could do it, but the price was the problem. Instead of the price on the website and what I thought I purchased, which was $190 would be $490 something plus shipping.

I immediately cancelled the order and ordered from another vendor, who produced a proof with in 3 or 4 hours, the product in 3 days and had it on my door step EXACTLY as I had ordered it in 6 days which included an extra day for Memorial Day.

Basically from start to finish in 6 days, I had a perfect label that was in fact considerably larger than the one I had originally ordered from you, (More Expensive) for Almost $200 dollars less than you finally said you could do mine for, and that included shipping which yours didn't.

I rated Label Lab a one star because you didn't offer a 0 Star.
"


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Verified Customer
Rating 10/10
5/5

"quick, accurate, affordable"


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Verified Customer
Rating 10/10
5/5

"The person I worked with went above and beyond by determining that I could order a smaller quantity and I will be ordering more from you in future.

Thank you.
Belinda
"


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Verified Customer
Rating 10/10
5/5

"Great product. Quick delivery!"


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Verified Customer
Rating 10/10
5/5

"The labels were slightly delayed getting to our office, but of no fault of the distributor. It was due to bad weather in Denver. The decals look perfect. Thank you!"


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Verified Customer
Rating 4/10
2/5

"Arrived dented. Layout was different than the order. Expected clear, not white."


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Verified Customer
Rating 6/10
3/5

"order was initially incorrect and confirmation delayed"


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LabelLab.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,716 merchant members.