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"After reading all the negative reviews of LTD that are posted on this site, I am really shocked & wanted to post my own review. We've had a business account with LTD for many years, & I've placed many orders with them for myself & many of our employees. The only minor complaint I would have is that sometimes their items are back ordered, & you may have to wait a substantial amount of time to receive your order. For that fact only, if you need something by a specific date, it's a gamble if you place an order with them. If there's no rush in getting your order, then by all means, place your order. Most orders arrive anywhere from 10 days to 3 weeks. They do keep you updated on the back ordered items either by email or by you going to their website, logging into your account, & checking the status of the order. If the back order date changes, you'll be able to see it there. If it's back ordered for a long time, they'll contact you to see if you want to cancel the order. I wouldn't be afraid to estimate that I've placed over 100 orders with LTD over the years. Of those times, there have only been a few instances where I've had a problem that I had to return the item. They've always been prompt & cooperative with resolving the problem. If the item needed to be returned due to damage or some other reason, they've always sent me a return label for UPS for free shipping on returns. Even though their shipping costs can be slightly high, you still save money over all if you compare their prices on an item you're buying with the prices at other places. Also, if you place an order online, you have the opportunity to review your order, along with seeing the cost of shipping, before you place the order. I'm not sure what the high unexpected charges are that some of these other people are talking about. Also, I've never had to prepay for any of my orders. During the checkout process, you can check the box to send an invoice with the order. They do ask that you pay the invoice within 10 days of receiving your merchandise. Since I've never had any problems with LTD, I have no hesitation in continuing to deal with them after seeing these reviews. In fact, each summer I can't wait until I receive their Xmas catalog, so I can start my Xmas shopping. After all the negative reviews that are posted here, it almost sounds like these people are dealing with another company than LTD, because I've never experienced any of the problems they are describing. I guess I can be described as one happy shopper!!"
"******************************************************* Outstanding products, outstanding service. My family (mother in law, sister in law) have ordered from LTD Commodities - love their products, love their catalog. Orders have always been correct, always on time. Been ordering for 5+ years now. - Mrs. Munden"
"I wanted to order some Christmas presents from the LTD catalog I received and decided to do my research on the company first. After all the negative comments about shipping and overcharging etc I was hesitant but decided I would risk it. Boy was I glad that I did. I received my order within 5 days and there happened to be one (out of 9) items missing so I emailed the company and they sent it out the next day free of charge. After that pleasant experience I ordered another group of xmas presents and again, here within 5 days of placing the order. Absolutely amazing! I will continue to shop with LTD. "
"I have been ordering from LTD for four years now and have always been impressed with quality, price, and shipping! Only once in four years did they ever forget to package an item (it was a coin, so it could have easily been lost during packing) and I called them and received it free of charge a few days later. I've had to return an item once and yes, I had to pay return shipping, but it was a good lesson for me to learn to never buy clothes online!! And only once have I ever been notified that an item I ordered was on backorder. Those are the only three relatively negative experiences I've had with this company in FOUR YEARS!! You get what you pay for- make sure you read all the specifications before you order. I always keep a ruler or tape measure handy so I can figure out exactly what size an item will be before I order it. People shouldn't compain about something they didn't read into in the first place. User error and ignorance should never be blamed on the company. I love LTD so much and will continue to salivate over its catalogs and spend lots of money in the future!!!"
"I'm like 50/50 with LTD. Most of the things I bought there were good quality, some were "cheapy". Sometimes the order doesn't come and they don't tell you. So, if it's something you really really need - you might want to call ahead. I never had to prepay and therefore I don't have no problem in that way. I don't care for their shipping practices. I had an order of several items. Got one package with quite a few of those items and the S+H was divided amongs those items (that was nice - especially if you're ordering for other people) but the very next day a $6.95-item arrived with $5.16 shipping charge, then 2 days later the next item ($36) came with another $5.16 shipping charge. :-(( It's best if you have several people to order for and preferably order multiple quantities. I never had a real bad experience with them and do like shopping there."
"I guess I've been pretty lucky. I have never been asked to pre-pay. On my last order I had 2 items that were out-ot-stock. I received an email advising me of this. I ordered close to 20 items. They came in 2 shipments so the shipping wasn't bad. I've never had anything but good service. I'm happy in dealing with LTD."
"I've ordered from here for years, and yes sometimes you get what you pay for when its really cheap. I've gotten things I've loved and then some not so good things. Sometimes the quality isn't what you think it should be. They take returns back easily but be prepared to pay for the return shipping! I ordered the wrong color curtains, which then of course the color i wanted was out of stock, cost 20 for the curtains but 10 to ship them back. My mother-in-law also had me order her this glass mosaic thing in "red" and really it was pink. My most recent orders were for the cheapest dvd storage bags I've seen, very nice by the way, and an awesome pool raft at the best price. You really just need to watch what you buy and you should be fine. I couple years ago I got my father a wine rack that was absolutely phenomenal and is still holding up great! Definately give these guys a try. Shipping is slow, it takes them a long time to ship out, so don't buy it if you need it fast! And there's no option for faster shipping, probably because it takes so long to begin with, but when it does ship, its UPS. (think tracking)."
"In this day and age you should be able to get quality customer service, whether through email, a site chat service, or even the age old 800 number practice. At LTD, you get none of these.
If there is a problem with your order it is very hard, because the email response in customer service takes so long to respond, and because they are only available on the phone during normal business hours, when a lot of us are at work, and even then it is a toll number instead of an 800 number.
However, despite sometimes transferring you on the phone to an automated message, the products they do offer and the prices are terriffic. Shipping costs are moderate. "
This review was modified by purrlions on January 25 2005 04:41:38 PM
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![Share](javascript:share_rating({"review_body":"After reading all the negative reviews of LTD that are posted on this site, I am really shocked & wanted to post my own review. We\u0027ve had a business account with LTD for many years, & I\u0027ve placed many orders with them for myself & many of our employees. The only minor complaint I would have is that sometimes their items are back ordered, & you may have to wait a substantial amount of time to receive your order. For that fact only, if you need something by a specific date, it\u0027s a gamble if you place an order with them. If there\u0027s no rush in getting your order, then by all means, place your order. Most orders arrive anywhere from 10 days to 3 weeks. They do keep you updated on the back ordered items either by email or by you going to their website, logging into your account, & checking the status of the order. If the back order date changes, you\u0027ll be able to see it there. If it\u0027s back ordered for a long time, they\u0027ll contact you to see if you want to cancel the order. I wouldn\u0027t be afraid to estimate that I\u0027ve placed over 100 orders with LTD over the years. Of those times, there have only been a few instances where I\u0027ve had a problem that I had to return the item. <br>They\u0027ve always been prompt & cooperative with resolving the problem. If the item needed to be returned due to damage or some other reason, they\u0027ve always sent me a return label for UPS for free shipping on returns. Even though their shipping costs can be slightly high, you still save money over all if you compare their prices on an item you\u0027re buying with the prices at other places. Also, if you place an order online, you have the opportunity to review your order, along with seeing the cost of shipping, before you place the order. I\u0027m not sure what the high unexpected charges are that some of these other people are talking about. Also, I\u0027ve never had to prepay for any of my orders. During the checkout process, you can check the box to send an invoice with the order. They do ask that you pay the invoice within 10 days of receiving your merchandise. Since I\u0027ve never had any problems with LTD, I have no hesitation in continuing to deal with them after seeing these reviews. In fact, each summer I can\u0027t wait until I receive their Xmas catalog, so I can start my Xmas shopping. After all the negative reviews that are posted here, it almost sounds like these people are dealing with another company than LTD, because I\u0027ve never experienced any of the problems they are describing. I guess I can be described as one happy shopper!!","link":"http:\/\/www.resellerratings.com\/store\/LTD_Commodities_Inc\/comment\/660297#comment660297","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/LTD_Commodities_Inc.jpg","store_name":"LTD Commodities, Inc.","username":"sasb1947","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"*******************************************************<br>Outstanding products, outstanding service. My family (mother in law, sister in law) have ordered from LTD Commodities - love their products, love their catalog. Orders have always been correct, always on time. Been ordering for 5+ years now. - Mrs. Munden","link":"http:\/\/www.resellerratings.com\/store\/LTD_Commodities_Inc\/comment\/736296#comment736296","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/LTD_Commodities_Inc.jpg","store_name":"LTD Commodities, Inc.","username":"twinsmomofmany","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I wanted to order some Christmas presents from the LTD catalog I received and decided to do my research on the company first. After all the negative comments about shipping and overcharging etc I was hesitant but decided I would risk it. Boy was I glad that I did. I received my order within 5 days and there happened to be one (out of 9) items missing so I emailed the company and they sent it out the next day free of charge. After that pleasant experience I ordered another group of xmas presents and again, here within 5 days of placing the order. Absolutely amazing! I will continue to shop with LTD. ","link":"http:\/\/www.resellerratings.com\/store\/LTD_Commodities_Inc\/comment\/925359#comment925359","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/LTD_Commodities_Inc.jpg","store_name":"LTD Commodities, Inc.","username":"happycamper29","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have been ordering from LTD for four years now and have always been impressed with quality, price, and shipping! <br> Only once in four years did they ever forget to package an item (it was a coin, so it could have easily been lost during packing) and I called them and received it free of charge a few days later. I\u0027ve had to return an item once and yes, I had to pay return shipping, but it was a good lesson for me to learn to never buy clothes online!! And only once have I ever been notified that an item I ordered was on backorder. Those are the only three relatively negative experiences I\u0027ve had with this company in FOUR YEARS!! <br> You get what you pay for- make sure you read all the specifications before you order. I always keep a ruler or tape measure handy so I can figure out exactly what size an item will be before I order it. People shouldn\u0027t compain about something they didn\u0027t read into in the first place. User error and ignorance should never be blamed on the company.<br> I love LTD so much and will continue to salivate over its catalogs and spend lots of money in the future!!!","link":"http:\/\/www.resellerratings.com\/store\/LTD_Commodities_Inc\/comment\/1030733#comment1030733","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/LTD_Commodities_Inc.jpg","store_name":"LTD Commodities, Inc.","username":"SquidVP","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Still awaiting on an item that was backordered. Good prices. Average shipping. ","link":"http:\/\/www.resellerratings.com\/store\/LTD_Commodities_Inc\/comment\/86100#comment86100","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/LTD_Commodities_Inc.jpg","store_name":"LTD Commodities, Inc.","username":"tigerlilyx4","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027m like 50\/50 with LTD. Most of the things I bought there were good quality, some were \u0022cheapy\u0022. Sometimes the order doesn\u0027t come and they don\u0027t tell you. So, if it\u0027s something you really really need - you might want to call ahead.<br>I never had to prepay and therefore I don\u0027t have no problem in that way.<br>I don\u0027t care for their shipping practices. I had an order of several items. Got one package with quite a few of those items and the S+H was divided amongs those items (that was nice - especially if you\u0027re ordering for other people) but the very next day a $6.95-item arrived with $5.16 shipping charge, then 2 days later the next item ($36) came with another $5.16 shipping charge. :-((<br>It\u0027s best if you have several people to order for and preferably order multiple quantities.<br>I never had a real bad experience with them and do like shopping there.","link":"http:\/\/www.resellerratings.com\/store\/LTD_Commodities_Inc\/comment\/327985#comment327985","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/LTD_Commodities_Inc.jpg","store_name":"LTD Commodities, Inc.","username":"heidansim","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I guess I\u0027ve been pretty lucky. I have never been asked to pre-pay. On my last order I had 2 items that were out-ot-stock. I received an email advising me of this. I ordered close to 20 items. They came in 2 shipments so the shipping wasn\u0027t bad. I\u0027ve never had anything but good service. I\u0027m happy in dealing with LTD.","link":"http:\/\/www.resellerratings.com\/store\/LTD_Commodities_Inc\/comment\/344355#comment344355","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/LTD_Commodities_Inc.jpg","store_name":"LTD Commodities, Inc.","username":"pammyd","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve ordered from here for years, and yes sometimes you get what you pay for when its really cheap. I\u0027ve gotten things I\u0027ve loved and then some not so good things. Sometimes the quality isn\u0027t what you think it should be. They take returns back easily but be prepared to pay for the return shipping! I ordered the wrong color curtains, which then of course the color i wanted was out of stock, cost 20 for the curtains but 10 to ship them back. My mother-in-law also had me order her this glass mosaic thing in \u0022red\u0022 and really it was pink. My most recent orders were for the cheapest dvd storage bags I\u0027ve seen, very nice by the way, and an awesome pool raft at the best price. You really just need to watch what you buy and you should be fine. I couple years ago I got my father a wine rack that was absolutely phenomenal and is still holding up great! Definately give these guys a try. Shipping is slow, it takes them a long time to ship out, so don\u0027t buy it if you need it fast! And there\u0027s no option for faster shipping, probably because it takes so long to begin with, but when it does ship, its UPS. (think tracking).","link":"http:\/\/www.resellerratings.com\/store\/LTD_Commodities_Inc\/comment\/838464#comment838464","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/LTD_Commodities_Inc.jpg","store_name":"LTD Commodities, Inc.","username":"Sparklewitch182","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"In this day and age you should be able to get quality customer service, whether through email, a site chat service, or even the age old 800 number practice. At LTD, you get none of these. <br><br>If there is a problem with your order it is very hard, because the email response in customer service takes so long to respond, and because they are only available on the phone during normal business hours, when a lot of us are at work, and even then it is a toll number instead of an 800 number.<br><br>However, despite sometimes transferring you on the phone to an automated message, the products they do offer and the prices are terriffic. Shipping costs are moderate.<br>","link":"http:\/\/www.resellerratings.com\/store\/LTD_Commodities_Inc\/comment\/185110#comment185110","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/LTD_Commodities_Inc.jpg","store_name":"LTD Commodities, Inc.","username":"purrlions","rating":"2"}, "single");){kind=link}
"Items shipped promptly. Products ordered arrived in good condition & were as stated on web site."