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"I ordered some items for Christmas and none of them ever arrived. It is now the end of April 2004 and they say I owe them money for the items I never received. When I finally got a "real" person to talk to to explain that I never received them, they still call. Buyers, beware!"
"LTD Commodities has to be the worst company to order from. I placed an order of 3 items in late march and i recieved the first item 3 weeks later, than i recieved the second item today (3months later). The 3rd item i still have not received. This company does not tell you how much is the shipping and handeling fee. I made a call asking them how does their shipping and handeling work, their response was, they divide the shipping and handeling based upon the deliveries. I said ok thats fair but when i recieved both printed invoices the shipping and handeling was around $7 each. My opinion, that is expensive especially because most of the products are not made well. I advise anyone to "just" save their money and purchase a more expensive product. I learned my lesson and now know what they mean by the saying "you get, what you pay for". Hopefully someone from the LTD Commodities company takes notice of these reviews and makes a change in their actions. "
This review was modified by JelissaNY on June 26 2009 04:39:24 PM
"This comapany has deceptive shipping practices and heaven forbid you dispute any way a payment has been applied to your invoice. Lack of communication, rudeness, and poor inventory of items offered are the game they play and somehow keep rolling in cash!"
"I placed an order on the website on Dec 4, 2004. It stated I should allow 24-48 hours for my order to be reviewed and then 10-14 days for shipping. I have yet to receive a confirmation that my order will be processed and it is the 10th. They have no toll free number. I spent over a 1/2 hour waiting on the phone on the 8th for a representative to tell me "don't worry your order will go through and be there by christmas. Please give it 24 more hours for it to be processed" It has been 48 hours and still has not been processed. The rep couldn't check to be sure it would go through? She simply said that off the top of her head because she didn't put me on hold or anything to check that status. It also tells you that you can check your status online in 24 hours. It STILL does not show an order and it has been almost a week. I emailed them twice. I want to know if the order will go through and if it will arrive on time for Christmas so I can make adjustments to my christmas spending if it does not. I am not the only one having problems getting confirmation from them. My mom also placed an order on the same day and has yet to receive hers. Overall: NO toll free number with unreal wait time to receive no more information than you had before calling. Email correspondence takes 4 days to receive. Their website is misleading and wrong with time frames they give. Their representatives are not only a waste of time but also not polite! There is no way to cancel your "pending" order so I will probably receive items after christmas that were intended to be gotten before christmas. They do not inform you of your spending limit so you wont know that you went over your limit until they get around to informing you.. which also probably be near or after christmas. VERY DISAPPOINTED in every aspect of this company.. and wow haven't even gotten an order to see how much their products are JUNK. If I do, I'll let ya know. Well I promised I'd let ya know when/if I recieve my order. I received it today 12/21. I ordered 20+ items, all of which were cancelled for some reason except for 6 of them. I received 5 out of the 6 today. The other one has no tracking number although it says "shipped". The rest did. Not sure what's happening with that one. The items on first look did not seem to be very bad in quality like I started to assume. However, I did not like how they were all packaged in white boxes with no label or description of what was inside. When the recipients receive their christmas gifts they are going to have to open it all the way up and take out the items to learn what they are. It looks pretty generic in that way and I'm sure they'll know they were mail-order items instead of items purchased in a store because of the plain white box. Overall.. I am happier than I was when writing my first review but am still pretty disappointed."
This review was modified by sabrinalynn23 on December 21 2004 02:11:06 PM
"Ordered 144 tea lights for a program. AFTER the order was processed, the window came up with an additional $24 of shipping charges/taxes without allowing me to ok it first, and a note that it wouldn't ship for 10 - 14 days. The program was in 10 days, and there was no way to cancel or call anyone. I emailed immediately, asking to respond by the next day or cancel the order. They did neither. Instead, the order was backordered. I've filed a complaint with BBB and filed a form with the VISA company to contest the order. I've also closed out my VISA for fear they'll use it again. Even the VISA had no phone number, but I found they were in Bannockburn, IL. They also have an office in Northbrook, IL which I found out from the BBB. If anyone's interested, their office address (from BBB) is 2800 Lakeside Dr. in Bannockburn, IL 600151246 and their Northbrook office is a PO number. Good luck!"
"DON'T DO IT!! DON'T BUY ANYTHING FOR THESE PEOPLE. I wish I would have read the reviews on this company before I purchased anything. I spent $240 I placed my order online on 11/2/09 no where on the site does it say how long it will take until you actually enter all your credit card information and the order is processed then it says 10-14 business days. I called the next day to cancel the order and they told me that I couldn't cancel because the order was being processed. So they REFUSED to cancel the order. Then I see things were on back order even when it showed that the item in stock so now I have to wait 3 weeks before those items get to LTD Commodities and who knows when I will get them. I check the order status on line and it stated that the order was scheduled for delivery for 11/12/09 which was total BS because I called UPS and checked the tracking and I was informed that the package wasn't picked up yet. So they are telling you to expect your package but the only thing that you can expect is for them to LIE and BS you. Spend the extra free bucks and buy it from a more dependable place. When you want to speak to a rep you have to wait a minimum of 30 minutes on hold just for them to laugh at you or hang up. When I told them I was going to lodge a complaint against them their response was go ahead we'll make that note on your acct and they hang up on you. SAVE YOURSELF THE AGGRIVATION AND DON'T, DON'T, DON'T BUY ANYTHING FROM THIS STUPID COMPANY. THEY SHOULD BE SHUT DOWN!!!!!
UPDATE............ I contacted the BBB and low and behold I received an email from LTD saying tha my order was shipped and OMG I receive the package the following day and Michelle J responds to mky complaint with the BBB saying that she tried to get in contact with me which is TOTAL BS. Still missing the socks and seat cushions. Then I check my email and it says tht te socks were shipped on 11/17 today is 12/1 and I have yet to receive them. I wrote a rebutal to their response on 11/27 and I get a phone call from Michelle talking about how they have 14 days for me to receive the socks and that they are unable to track it because it was put in the regualr mail. TOTAL BS. You pay for shipping and they drop it in the mail. DOES THAT MAKE SENSE? I think not. Then she informs me that the chair cushions are there but she doesn't know when they are going tobe shipped. I think now they are being totally spiteful. Then Michelle tells me "OH, I'M GOING TO HAVE YOU REMOVED FROM THE MAILING LIST!!" Boo who who. Is that a threat? like i would ever buy anything from them ever again. OH here's another thing... I brought towels and I just took them out of the package and washed and dryed them, I'm LUCKY THAT I DIDN" BURN THE DAMN HOUSE DOWN!!! When I took them out of the dryer there was so much lint aka material that the towels were made of that the filter couldn't take anymore Imean it was like an 1"-1.5" of lint!!!!! I can't wait to be done with these people. I suggest that you get in contact with the BBB and REPORT THESE SCAMMERS. Good luck to all of you."
This review was modified by SICK OF SCAMS on December 01 2009 10:45:21 AM
"In this day and age you should be able to get quality customer service, whether through email, a site chat service, or even the age old 800 number practice. At LTD, you get none of these.
If there is a problem with your order it is very hard, because the email response in customer service takes so long to respond, and because they are only available on the phone during normal business hours, when a lot of us are at work, and even then it is a toll number instead of an 800 number.
However, despite sometimes transferring you on the phone to an automated message, the products they do offer and the prices are terriffic. Shipping costs are moderate. "
This review was modified by purrlions on January 25 2005 04:41:38 PM
"I'm like 50/50 with LTD. Most of the things I bought there were good quality, some were "cheapy". Sometimes the order doesn't come and they don't tell you. So, if it's something you really really need - you might want to call ahead. I never had to prepay and therefore I don't have no problem in that way. I don't care for their shipping practices. I had an order of several items. Got one package with quite a few of those items and the S+H was divided amongs those items (that was nice - especially if you're ordering for other people) but the very next day a $6.95-item arrived with $5.16 shipping charge, then 2 days later the next item ($36) came with another $5.16 shipping charge. :-(( It's best if you have several people to order for and preferably order multiple quantities. I never had a real bad experience with them and do like shopping there."
"Very strange experience. I ordered two items for Christmas, both items were listed as being in stock and ready to ship. I checked the status of my order the next day, and both then were listed as being backordered, with no available date. I gave it a few days, and called to cancel my order (no toll free number, by the way). The customer service rep said that she could cancel one item, but the other item was ready to ship. A few days later, I received a confirmation of return via email on the item that supposedly shipped just two days prior. I'm VERY glad I did not prepay the items, or I have a feeling I would still be dealing with them."
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![Share](javascript:share_rating({"review_body":"LTD Commodities has to be the worst company to order from. I placed an order of 3 items in late march and i recieved the first item 3 weeks later, than i recieved the second item today (3months later). The 3rd item i still have not received.<br> This company does not tell you how much is the shipping and handeling fee. I made a call asking them how does their shipping and handeling work, their response was, they divide the shipping and handeling based upon the deliveries. I said ok thats fair but when i recieved both printed invoices the shipping and handeling was around $7 each. My opinion, that is expensive especially because most of the products are not made well. I advise anyone to \u0022just\u0022 save their money and purchase a more expensive product. I learned my lesson and now know what they mean by the saying \u0022you get, what you pay for\u0022.<br> Hopefully someone from the LTD Commodities company takes notice of these reviews and makes a change in their actions. ","link":"http:\/\/www.resellerratings.com\/store\/LTD_Commodities_Inc\/comment\/477181#comment477181","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/LTD_Commodities_Inc.jpg","store_name":"LTD Commodities, Inc.","username":"JelissaNY","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This comapany has deceptive shipping practices and heaven forbid you dispute any way a payment has been applied to your invoice. Lack of communication, rudeness, and poor inventory of items offered are the game they play and somehow keep rolling in cash!","link":"http:\/\/www.resellerratings.com\/store\/LTD_Commodities_Inc\/comment\/251157#comment251157","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/LTD_Commodities_Inc.jpg","store_name":"LTD Commodities, Inc.","username":"AnneOTC","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed an order on the website on Dec 4, 2004. It stated I should allow 24-48 hours for my order to be reviewed and then 10-14 days for shipping. I have yet to receive a confirmation that my order will be processed and it is the 10th. They have no toll free number. I spent over a 1\/2 hour waiting on the phone on the 8th for a representative to tell me \u0022don\u0027t worry your order will go through and be there by christmas. Please give it 24 more hours for it to be processed\u0022 It has been 48 hours and still has not been processed. The rep couldn\u0027t check to be sure it would go through? She simply said that off the top of her head because she didn\u0027t put me on hold or anything to check that status. It also tells you that you can check your status online in 24 hours. It STILL does not show an order and it has been almost a week. I emailed them twice. I want to know if the order will go through and if it will arrive on time for Christmas so I can make adjustments to my christmas spending if it does not. I am not the only one having problems getting confirmation from them. My mom also placed an order on the same day and has yet to receive hers. Overall: NO toll free number with unreal wait time to receive no more information than you had before calling. Email correspondence takes 4 days to receive. Their website is misleading and wrong with time frames they give. Their representatives are not only a waste of time but also not polite! There is no way to cancel your \u0022pending\u0022 order so I will probably receive items after christmas that were intended to be gotten before christmas. They do not inform you of your spending limit so you wont know that you went over your limit until they get around to informing you.. which also probably be near or after christmas. VERY DISAPPOINTED in every aspect of this company.. and wow haven\u0027t even gotten an order to see how much their products are JUNK. If I do, I\u0027ll let ya know.<br>Well I promised I\u0027d let ya know when\/if I recieve my order. I received it today 12\/21. I ordered 20+ items, all of which were cancelled for some reason except for 6 of them. I received 5 out of the 6 today. The other one has no tracking number although it says \u0022shipped\u0022. The rest did. Not sure what\u0027s happening with that one. The items on first look did not seem to be very bad in quality like I started to assume. However, I did not like how they were all packaged in white boxes with no label or description of what was inside. When the recipients receive their christmas gifts they are going to have to open it all the way up and take out the items to learn what they are. It looks pretty generic in that way and I\u0027m sure they\u0027ll know they were mail-order items instead of items purchased in a store because of the plain white box. Overall.. I am happier than I was when writing my first review but am still pretty disappointed.","link":"http:\/\/www.resellerratings.com\/store\/LTD_Commodities_Inc\/comment\/175546#comment175546","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/LTD_Commodities_Inc.jpg","store_name":"LTD Commodities, Inc.","username":"sabrinalynn23","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered 144 tea lights for a program. AFTER the order was processed, the window came up with an additional $24 of shipping charges\/taxes without allowing me to ok it first, and a note that it wouldn\u0027t ship for 10 - 14 days. The program was in 10 days, and there was no way to cancel or call anyone. I emailed immediately, asking to respond by the next day or cancel the order. They did neither. Instead, the order was backordered. I\u0027ve filed a complaint with BBB and filed a form with the VISA company to contest the order. I\u0027ve also closed out my VISA for fear they\u0027ll use it again. Even the VISA had no phone number, but I found they were in Bannockburn, IL. They also have an office in Northbrook, IL which I found out from the BBB.<br>If anyone\u0027s interested, their office address (from BBB) is 2800 Lakeside Dr. in Bannockburn, IL 600151246 and their Northbrook office is a PO number. Good luck!","link":"http:\/\/www.resellerratings.com\/store\/LTD_Commodities_Inc\/comment\/518124#comment518124","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/LTD_Commodities_Inc.jpg","store_name":"LTD Commodities, Inc.","username":"cfc","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Still awaiting on an item that was backordered. Good prices. Average shipping. ","link":"http:\/\/www.resellerratings.com\/store\/LTD_Commodities_Inc\/comment\/86100#comment86100","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/LTD_Commodities_Inc.jpg","store_name":"LTD Commodities, Inc.","username":"tigerlilyx4","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"DON\u0027T DO IT!! DON\u0027T BUY ANYTHING FOR THESE PEOPLE. I wish I would have read the reviews on this company before I purchased anything. I spent $240 I placed my order online on 11\/2\/09 no where on the site does it say how long it will take until you actually enter all your credit card information and the order is processed then it says 10-14 business days. I called the next day to cancel the order and they told me that I couldn\u0027t cancel because the order was being processed. So they REFUSED to cancel the order. Then I see things were on back order even when it showed that the item in stock so now I have to wait 3 weeks before those items get to LTD Commodities and who knows when I will get them. I check the order status on line and it stated that the order was scheduled for delivery for 11\/12\/09 which was total BS because I called UPS and checked the tracking and I was informed that the package wasn\u0027t picked up yet. So they are telling you to expect your package but the only thing that you can expect is for them to LIE and BS you. Spend the extra free bucks and buy it from a more dependable place. When you want to speak to a rep you have to wait a minimum of 30 minutes on hold just for them to laugh at you or hang up. When I told them I was going to lodge a complaint against them their response was go ahead we\u0027ll make that note on your acct and they hang up on you. SAVE YOURSELF THE AGGRIVATION AND DON\u0027T, DON\u0027T, DON\u0027T BUY ANYTHING FROM THIS STUPID COMPANY. THEY SHOULD BE SHUT DOWN!!!!!<br><br>UPDATE............<br>I contacted the BBB and low and behold I received an email from LTD saying tha my order was shipped and OMG I receive the package the following day and Michelle J responds to mky complaint with the BBB saying that she tried to get in contact with me which is TOTAL BS. Still missing the socks and seat cushions. Then I check my email and it says tht te socks were shipped on 11\/17 today is 12\/1 and I have yet to receive them. I wrote a rebutal to their response on 11\/27 and I get a phone call from Michelle talking about how they have 14 days for me to receive the socks and that they are unable to track it because it was put in the regualr mail. TOTAL BS. You pay for shipping and they drop it in the mail. DOES THAT MAKE SENSE? I think not. Then she informs me that the chair cushions are there but she doesn\u0027t know when they are going tobe shipped. I think now they are being totally spiteful. Then Michelle tells me \u0022OH, I\u0027M GOING TO HAVE YOU REMOVED FROM THE MAILING LIST!!\u0022 Boo who who. Is that a threat? like i would ever buy anything from them ever again. OH here\u0027s another thing...<br>I brought towels and I just took them out of the package and washed and dryed them, I\u0027m LUCKY THAT I DIDN\u0022 BURN THE DAMN HOUSE DOWN!!! When I took them out of the dryer there was so much lint aka material that the towels were made of that the filter couldn\u0027t take anymore Imean it was like an 1\u0022-1.5\u0022 of lint!!!!! I can\u0027t wait to be done with these people. I suggest that you get in contact with the BBB and REPORT THESE SCAMMERS. Good luck to all of you.","link":"http:\/\/www.resellerratings.com\/store\/LTD_Commodities_Inc\/comment\/513417#comment513417","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/LTD_Commodities_Inc.jpg","store_name":"LTD Commodities, Inc.","username":"SICK OF SCAMS","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"In this day and age you should be able to get quality customer service, whether through email, a site chat service, or even the age old 800 number practice. At LTD, you get none of these. <br><br>If there is a problem with your order it is very hard, because the email response in customer service takes so long to respond, and because they are only available on the phone during normal business hours, when a lot of us are at work, and even then it is a toll number instead of an 800 number.<br><br>However, despite sometimes transferring you on the phone to an automated message, the products they do offer and the prices are terriffic. Shipping costs are moderate.<br>","link":"http:\/\/www.resellerratings.com\/store\/LTD_Commodities_Inc\/comment\/185110#comment185110","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/LTD_Commodities_Inc.jpg","store_name":"LTD Commodities, Inc.","username":"purrlions","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027m like 50\/50 with LTD. Most of the things I bought there were good quality, some were \u0022cheapy\u0022. Sometimes the order doesn\u0027t come and they don\u0027t tell you. So, if it\u0027s something you really really need - you might want to call ahead.<br>I never had to prepay and therefore I don\u0027t have no problem in that way.<br>I don\u0027t care for their shipping practices. I had an order of several items. Got one package with quite a few of those items and the S+H was divided amongs those items (that was nice - especially if you\u0027re ordering for other people) but the very next day a $6.95-item arrived with $5.16 shipping charge, then 2 days later the next item ($36) came with another $5.16 shipping charge. :-((<br>It\u0027s best if you have several people to order for and preferably order multiple quantities.<br>I never had a real bad experience with them and do like shopping there.","link":"http:\/\/www.resellerratings.com\/store\/LTD_Commodities_Inc\/comment\/327985#comment327985","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/LTD_Commodities_Inc.jpg","store_name":"LTD Commodities, Inc.","username":"heidansim","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very strange experience. I ordered two items for Christmas, both items were listed as being in stock and ready to ship. I checked the status of my order the next day, and both then were listed as being backordered, with no available date. I gave it a few days, and called to cancel my order (no toll free number, by the way). The customer service rep said that she could cancel one item, but the other item was ready to ship. A few days later, I received a confirmation of return via email on the item that supposedly shipped just two days prior. I\u0027m VERY glad I did not prepay the items, or I have a feeling I would still be dealing with them.","link":"http:\/\/www.resellerratings.com\/store\/LTD_Commodities_Inc\/comment\/1059305#comment1059305","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/LTD_Commodities_Inc.jpg","store_name":"LTD Commodities, Inc.","username":"jniferann","rating":"1"}, "single");){kind=link}
"I ordered some items for Christmas and none of them ever arrived. It is now the end of April 2004 and they say I owe them money for the items I never received. When I finally got a "real" person to talk to to explain that I never received them, they still call. Buyers, beware!"