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"I was six cents short of being able to use a promotional coupon to get $5 shipping. They refused to bypass the requirement requiring me to order an additional item. Other companies have gladly done this for me in the past. To maintain good customer service, the customer service rep (Brad) I chatted with should have waived the requirement. Will not do business with them in the future and do not recommend them to others. Very poor customer service and all over six cents!"
"Very deceiptive company! They wont let you cancel an order!! Terrible customer service!!!!"
How Was Your Day
"I ordered two wine glasses "how was your day" as a gift for two out of town friends. The one friend was elated when I gave it to her because it was the perfect gift for her. After one day the writing on the glass started to wear off. I was so embarrassed. I still have the other one, hesitant to give it to my other friend. Do not buy this product."
"I ordered a $79.95 bed spread from the online site. When it was delivered, there were several bugs in the box, crawling all over inside and although the blanket itself was wrapped, the earwigs and potato bugs were crawling ontop. the earwigs were the size of my pinky, I never seen such large bugs. I was completely disgusted, tried to kill them all before they crawled out of the box, finally I threw the package outside till the next morning then I tossed the entire package (blanket included) into the outside garbage can. Revolted, I immediately wrote a complaint to customer service about the whole incident, stating I would not ship the product back and I would like a full refund. Sure enough, I recieved a phone call two days later and they are reimbursing me in full and advised me to toss it (which I already had, two days prior). They are placing the refund directly onto my mastercard. I am completely satisfied with the customer care and how fast they were to correct their mistake. For this reason, I feel confident to return as a customer. I'm very pleased with the outcome."
"I've only been ordering from LTD for about a year, so I don't have a long history with them. However, I've been nothing but pleased with everything about them so far. I've found their prices to be outstanding, their selection is very good, orders arrive quickly and they're always correct. I haven't [yet] needed to return or replace anything, so I can't speak to that aspect of ordering from them."
"Be careful of the "Free Shipping" claim. They advertise free shipping on $100.00 or more...I bought extra things to make the bill to come out to over a hundred dollars and entered the promo code off their website. When I reviewed the bill, they charge me $20 for shipping. When I called, the girl said the code I put in was expired. Sometimes I start an order and finish it a day or two later. The girl said they expire every 3 days. I asked if she could put the current code in for today and she refused. Oh, well, I got ripped off and there's nothing I can do about it now. So, just be careful!! I just hope I helped someone else from getting ripped off. Also, after 8 days, my order hasn't even arrived. "
"I ordered 5 tire ladder shelf on Saturday night and Ola I got my book shelf on Wednesday afternoon ! All the items are perfect and in good condition . I'm very surprised by the fast delivery ! I ordered the item and then read the reviews on other websites & I was very worried about my order and cursed myself for ordering without reading the review. but now I am relived ! though they charge more for delivery , the price is unbeatable . I saw same kind of bookshelf for $119 in store & I have paid $36 (including tax and shipping) ! my only concern was packing was not upto the mark . If they improve on their packing they can do much better "
"I am very disappointed! Been getting this catalog for a while and never ordered until now. The packaging was terrible. I ordered three bobble-head figurines that when they arrived were so haphazardly placed in a box that they were all in some form of rips, tears, dusty and dirty. The breakable items were packaged in the same large box but thankfully with more care in their own boxes and came in fine condition. It took them forever to finally ship from the ware house. One item is still back ordered- hoping I'll get it before Christmas but who knows. I don't dare return the items that came in damaged packages since I have no idea how long it will take to get the replacement ones. Most upsetting is that I can not leave a review on the ltd site itself. There's a number to call for customer service but what kind of company doesn't promote and encourage feedback? And no, I didn't bother calling them to complain. I didn't see the point.I love the prices, the items are cute, but I'm very wary to try again at all."
"I ordered from this company for the first time a few weeks ago and won't be ordering again. I purchased four items and when the box arrived, it looked like it had already been opened. There were nine items in the box, none of which were what I ordered. They did not have a 1-800 number. When I got a hold of an operator she told me that I would have to jump through a bunch of hoops just to get a shipping label to send the package back. It's not worth the headache to deal with this company."
"The two products I wanted (gourmet pretzels and a game) both had great prices on LTD. I was quite hesitant to buy through LTD due to the several negative reviews on this site. I decided to take a chance, figuring that folks are most likely to post a review if they've had a bad experience. Well, I got both items VERY quickly, and they're both PERFECT. Yay, LTD."
"I wont order from this place again. They provided me with a bad tracking number and I couldn't track the parcel which was a gift. I told CS the PO has no record of this package and CS could not even verify if the TR# was correct. Just wait wait wait is the answer. They said after 10 days if I wanted a refund i would have to fill out forms. I guess they even make that a headache for you. Thankfully it didn't come to that. The package was delivered indicating a completely different TR#. Plenty of better places to do business with in the future."
"Ordered one simple item, my address was automatically transferred directly from my credit card. Ltd Commodities put the wrong zip code on the parcel and when I contacted them their customer service blamed me. I still have yet to receive the item. I would never recommend them to anyone."
"Very strange experience. I ordered two items for Christmas, both items were listed as being in stock and ready to ship. I checked the status of my order the next day, and both then were listed as being backordered, with no available date. I gave it a few days, and called to cancel my order (no toll free number, by the way). The customer service rep said that she could cancel one item, but the other item was ready to ship. A few days later, I received a confirmation of return via email on the item that supposedly shipped just two days prior. I'm VERY glad I did not prepay the items, or I have a feeling I would still be dealing with them."
"What you save in price, you make up for in shipping charge."
"I have been ordering from LTD for four years now and have always been impressed with quality, price, and shipping! Only once in four years did they ever forget to package an item (it was a coin, so it could have easily been lost during packing) and I called them and received it free of charge a few days later. I've had to return an item once and yes, I had to pay return shipping, but it was a good lesson for me to learn to never buy clothes online!! And only once have I ever been notified that an item I ordered was on backorder. Those are the only three relatively negative experiences I've had with this company in FOUR YEARS!! You get what you pay for- make sure you read all the specifications before you order. I always keep a ruler or tape measure handy so I can figure out exactly what size an item will be before I order it. People shouldn't compain about something they didn't read into in the first place. User error and ignorance should never be blamed on the company. I love LTD so much and will continue to salivate over its catalogs and spend lots of money in the future!!!"