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  • Rating 9.56/10 2,401 reviews

    9.56 / 100
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    LDProducts is a merchant member
    LDProducts participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,874 merchant members.
  • LDProducts contact information

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review profile

    Product & services pricing Rating 9.24/10 9.24/10
    Chance of future purchase: Rating 9.17/10 9.17/10
    Shipping & packaging: Rating 9.48/10 9.48/10
    Customer service: Rating 8.96/10 8.96/10
    Return/Replacement policy: Rating 9.00/10 9.00/10

All 2,401 Customer Reviews

Rating 8/10
4/5
modified review posted

"Somewhat Satisfied, good pricing, and cartridges do work. But to get the promised free shipping, it would only be on the NEXT order. Not the nicest service. Called back twice for this $4 concession, but they would not budge. I have since sold that printer and cartridges, so am out of luck. "




Rating 10/10
5/5
modified review posted

"You always deliver efficiently but this time it took longer than usual."


Rating 10/10
5/5
modified review posted

"Thank you so much. Ink works and it got here fast! "


Rating 10/10
5/5
modified review posted

"Very happy with the service."


Rating 10/10
5/5
modified review posted

"I am very satisfied with the service. I don't have an invoice number so I am making one up. "


Rating 10/10
5/5
modified review posted

"Always delivered ahead of time. Great service thanks."


Rating 10/10
5/5
modified review posted

"Was easy to order and products were exactly what I wanted. Always have good results with what I have ordered."


Rating 6/10
3/5
modified review posted

"Very good! All the ink come and worked well.
"


Rating 10/10
5/5
modified review posted

"Reliable product, long lasting even with quick delivery."


Rating 10/10
5/5
modified review posted

"Great products and saves big money!"


Rating 10/10
5/5
modified review posted

"I have found your products of value to our company - thank you - only one problem with some of the ink I ordered in the past - the chip does not always read with my printer - so I have some extra ink
However, does not keep me from using you as needed
"


Rating 10/10
5/5
modified review posted

"I love the fast service. Got my order within two days and no additional cost. Quality of products is very good."


Rating 10/10
5/5
modified review posted

"As always my order arrived with no problems. I do not consider another company when I need toner. As an instructor, I print a lot of tests and assignment pages and need a top quality product that reflects the standards I set for myself and those that I teach."


Rating 4/10
2/5
modified review posted

"Shipment arrived promptly. Emails of status we fine.

However, the first set of cartridges installed in an HP 8600 Plus produced poor print quality; cyan and yellow streak, magenta appears fine.

Have not tried the other cartidges in the two other printers yet.
"

modified review Rep reply posted Apr-01-2014

ldproducts-1, LDProducts rep has responded

“I am so sorry to hear there was an issue with the cartridges you've received. Normally an issue like this can be very easily fixed by simply taking these steps:

1. remove the cartridges from the machine
2. with a paper towel covering the nozzle (where the ink comes out) give each cartridge a shake until you see ink coming out onto the paper towel.
3. If there is no ink showing on the paper towel after shaking it, go ahead and tap the cartridge, nozzle down, on a piece of scrap paper placed on a hard surface. Tap firmly about 6-7 times.
4. As each cartridge shows evidence of ink, reinstall.
5. Now that the nozzles are clear, you want to run a print head cleaning cycle which can be found in your printer's menu under tools and maintenance.

That should fix the issue but if it doesn't please give us a call directly at 1-888-321-2552. We're here Mon-Fri 5am -7pm and Sat-Sun 7am-4pm PST and more than happy to further assist.

Allaina”


Rating 10/10
5/5
modified review posted

"Your customer service is amazing. You go out of your way to insure the customer is satisfied. Friendly, knowledgeable, patient service puts you over the top as far as I am concerned. I have enjoyed using your products for over 10 years and will continue to recommend them to my customers.
Thanks, LD Products, for being there when I have printer issues.
Bill Lee
Lee Computers
"