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Stores > LA Police Gear

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  • LA Police Gear LA Police Gear Elite Status
    • Address: 29120 Commerce Center Dr. Ste 1 Valencia, CA 91355
    • Contact: cs@LAPoliceGear.com
    • Phone: 866-793-1911
    • Customer Support: 866-793-1911
    • Business Hours: 8:00 am - 4:30 pm Monday to Friday
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

4,406 Customer Reviews

Rating 10/10
5/5
2016-02-01

Good value

"Extremely bright flashlight! A little larger than I anticipated but a great buy for the money!
"


Rating 10/10
5/5
2016-01-27

Get ahead guys for sure.

"Well made clothing for sure Have that look everyone wants. "


Rating 10/10
5/5
2016-01-27

10-8 EDC gear

"Great prices and useful gear are what you can expect from L.A. Police Gear. They are one of my go-to suppliers for my tactical requirements."


Rating 10/10
5/5
2016-01-26

"shipped quickly, fit is good "


Rating 10/10
5/5
2016-01-26

satisfied

" Satisfied with products received "


Rating 10/10
5/5
2016-01-26

Nuttbutter.

"I had a great experience with ordering from your site. It was smoother than nut butter. - thanks!!"


Rating 10/10
5/5
2016-01-26

"Good selection of gear, very fast shipping, keeps me returning for more."


Rating 10/10
5/5
2016-01-26

"Ordered a 3XL ,fit like a 1XL"


Rating 2/10
1/5
2016-01-21

LET DOWN BY LA POLICE GEAR WHICH IS A SHOCK!!!!

"I have made many purchases from LA Police Gear in the past and have never had a problem with them. On 14 December 2015 I made an order and was told it would be shipped standard shipping which was 3-10 business days with one item back ordered. Now I understand the holidays could have slowed down shipping.

On 24 December 2015 I was notified the back ordered item was being shipped when the other three items which were in stock still had not shipped. I emailed them through their customer service system and never heard back. So on Jan 7th 2016 I call and they advised my order was lost and possibly shipped to someone else. Now they over night one of the left over of the tree items. Now I had to call back today on Jan 21st and they were only able to ship one item to me with one being back ordered still, when I was told it would take two weeks to get the items. Their best answer was to issue a refund or over night ship the items I needed.

I don't understand how you consider good customer service offering a refund or offering overnight shipping and not getting me my items in a timely fashion when the order was placed over a month ago.

TO LA POLICE GEAR THIS IS THE SADDEST OFFER OF CUSTOMER SERVICE AND THE POOREST ATTEMPT I HAVE EVER SEEN TO MAKE A SITUATION RIGHT, WHEN YOU CREATED THE PROBLEM!!!!
"

This review was modified by mdr121982 on January 21 2016 09:58:03 PM
Rep reply posted Jan-22-2016

A rep from LA Police Gear, LAPoliceGear, has responded

“We are deeply sorry for the issues regarding this order. The first shipment was indeed mis-delivered, and we have overnighted all of the replacement items we have in stock at this time, and will be overnighting the last backordered item as soon as we get it into our warehouse. We would be happy to rectify this further for you, and a member of our management team has also reached out to you directly via email.”


Rating 4/10
2/5
2015-10-13

"I have not ordered from LA Police Gear for a couple years because of slow shipping and poor communication (no response) from customer service. I decided to give them another try. It was not any better this time. Processing and shipping of my order was the slowest of ANY internet order I have placed in recent memory. Ordered on a Friday, wasn't processed until following Tuesday and shipping took another 8 days of which part of my order still shows as not shipped. I sent an inquiry to customer service 5 days ago about the item that hasn't shipped which was "In stock" at the time of my order. Still no response from customer service. My other items were supposed to arrive today and in the 11th hour UPS updates to say the package was transferred to my local post office at the sender's request, adding another day. I'll never shop here again."


Rating 10/10
5/5
2015-09-08

"good stuff, good prices, good customer service"


Rating 10/10
5/5
2015-09-03

"Excellent product at the best price to be found."


Rating 10/10
5/5
2015-09-03

"I ordered a pair of work pants in the same size that I normally purchase and they were a little big but nothing that cannot be worked with. Quality is excellent."


Rating 10/10
5/5
2015-09-02

"no complaints, product was as advertised, "


Rating 10/10
5/5
2015-09-02

"Despite some challenges, the flexibility, dedication, and issue resolution of their staff is top notch.

LAPG offers new, well thought out products at fair prices.

They are the best for a reason!
"


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LA Police Gear participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,513 merchant members.