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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 29120 Commerce Center Dr. Ste 1 Valencia, CA 91355
    • Contact: cs@LAPoliceGear.com
    • Phone: 866-793-1911
    • Customer Support: 866-793-1911
    • Business Hours: 8:00 am - 4:30 pm Monday to Friday
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.07/10 8.07/10
    Chance of future purchase: Rating 8.52/10 8.52/10
    Shipping & packaging: Rating 8.30/10 8.30/10
    Customer service: Rating 8.18/10 8.18/10
    Return/Replacement policy: Rating 7.86/10 7.86/10

What is this?

4,369 Customer Reviews

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lkj
Rating 2/10
1/5
modified review posted

"if you order online from them MAKE SURE they have the items in stock. DO NOT believe their "expected" backorder time.
I've been burned by them more than once (shame on me) when they say "6-7 days" until it's in stock and a month later the entire order is still delayed...
"

modified review Rep reply posted Dec-15-2014

LAPoliceGear, LA Police Gear rep has responded

“Hello,

Thank you for your review, and I'm very sorry for your trouble with some backorders with us. I pulled up the order you referenced in your review, 2397670, and it looks you ordered on 11/23 and we shipped it promptly on 11/24. I apologize if any other orders you've placed have been delayed and for the ETA posted on our website not being accurate. The estimate is calculated based on the average time it has taken the manufacturer to get us the product in the past, but unfortunately that is not always accurate for when they get it to us going forward. We provide as up-to-date information as possible though, and 9 times out of 10 that estimate rings true.

If there is anything I can help with or if you have any questions, please let me know!

Thanks,

Ryan Batenhorst
Operations Manager
www.LAPoliceGear.com”


Rating 10/10
5/5
modified review posted

"Very good customer service. I spoke to Amanda and any time I have a problem she helps me out; not to say that I always have problems but if and when I do (were only human and computers and ran by us) she is always there to help me! Thank you!"


Rating 10/10
5/5
modified review posted

"WOW, What can I say LA Police Gear exceeded my expectations X2. I needed a pair of pants by Monday for training I call expressed my concerns and with no questions asked I had the pants the next day, no extra charge nothing. To me this says a lot! Exceptional Customer Service!!!! Thank you!!! "


Rating 10/10
5/5
modified review posted

"This order was a doozey. I have(had) and event on the 25th of October 2014. Placed the order on Sept 11th. All the items where on backorder, some up to 44 days. I constantly talked to their CS rep, Amanda. She no only kept me up to date but gave me correct and honest answers. She waited with me the entire time and even upgraded everything to 3 day shipping to have it by the 25th of Oct. Talk about cutting it damn close.
Though their site/order status system is slow and feels inactive sometimes; behind the scenes it was getting done and on time. Took me a little bit to understand how their web system worked. All in all, the service is awesome and worth it by far.
"


Rating 2/10
1/5
modified review posted

"Very disappointed with my latest order from this company. I added a pair of boots to my cart, along with approximately $80 worth of merchandise, then checked out. The website indicated the boots were in stock and ready to ship. Two days later I receive a back order notice for the boots I paid for. Typical bait and switch technique from what I thought was a trusted company. I have placed many orders from them in the past however this will be my last. "


Rating 10/10
5/5
modified review posted

"Great stuff. Great company. I will order from them again and again. Sometimes things are on backorder and that sucks but ....."


Rating 10/10
5/5
modified review posted

"Excellent selection of items on sale/closeout. Regular priced items are average price. Shipping on in stock items is excellent. "Real time" invetory notification when shopping. There is always some kind of promotion going on."


Rating 10/10
5/5
modified review posted

"I think it's one of the best sites on the internet!"


Rating 10/10
5/5
modified review posted

"21 inch aluminum ASP a nice upgrade from my old 16 inch steel baton. I just came back from a business trip to the filthy and crime ridden city of Johannesburg South Africa and made sure this was checked in my luggage for the trip. Very light to carry with added piece of mind when you can't be armed. "


Rating 10/10
5/5
modified review posted

"ordered 2 wicking t-shirts. They fit well and are of good quality even though the description called them 'irregular'. "


Rating 10/10
5/5
modified review posted

"LA Police Gear has always had best prices, merchandise and service whether it comes to ordering or returning. I've dealt with Ryan Batenhorst the Operations Manager when I had questions or concerns and the guy is just awesome reference customer relations!




"


Rating 10/10
5/5
modified review posted

"LA Police gear is always the first website I go to when I need gear, keep up the great job!!"


Rating 10/10
5/5
modified review posted

"Very good carrier. Im 6'3" 225 pounds. muscular build. Carrier was great for my size. Probably not good for anyone shorter than 6 feet or with a small torso. Wore it for 40 horus with plates and was way more comfortable than protech's carrier. Velcro is very strong and overall quality seems like its going to last a long time. I highly recommend this carrier. "


Rating 10/10
5/5
modified review posted

"Excellent experience and very likely to do business with them again in the future. "


Rating 4/10
2/5
modified review posted

"They sent out my order. Shorts too small. Sent one pair back. Waiting for credit."


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