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"I experienced horrible customer service experience with this store I placed the order for sectional sofa on 12/27. Prior I placed the order on line I called the store to inquire about availability. I had been advised that item is in stock in white color, and can be delivered to NC in ~ 2 weeks. While on the phone I specifically asked him about the shade of white, I'll be receiving and he advised it is a snow white color. Based on our phone conversation, I placed the order on line and called week later to inquire about status and estimated delivery date. I spoke to customer service rep and had been advised that particular item is not in stock and I will have to wait 6-8 weeks for customization and deliveryItem was finally delivered on 3/15 (11 weeks after the order was placed) in a wrong color. Let me point out that funds were withdrawn/ credit card was charged same day as order was placed, but we had to wait 3 months to receive furnitureI called merchant same day 3/15, and informed them about the issue. They asked me to take pictures, go on line and file the official claim. Claim was filed on 3/16. I was advised that I will hear back from manager within 72hrs. After 4 days 3/21, I didn't get any response so I called the store again, and had been advised that manager will get back to me shortly. Manager never called, and next day 3/22 I have received an email staying that I had received color that I ordered. As far they are concerned, case is close I was not happy with this resolution, and told the store that I wanted to return this itemStore advised that item can be only returned within 3 days after delivery. I would like to emphasize that store previously advised me to file the claim and wait 72hrs (3 days) for resolution. Store didn't provide any resolution within 5 days. How can they set up a return policy 3 days after delivery???? After this ordeal, I decided to dispute this charge w/ my credit card companyI do not recommend purchasing from this merchant"
"Service and Quality are excellent! Jeffrey was so nice and accommodating. I can recommend it to my friends and relatives.Thanks. Lerma"
"i ordered 2 different items from them , the first was a bed online and i had some issue with my card billing but they were great to resolve it ( delivery was fast and they guys were great ) . then I went to the store in woodland hills to get a sofa and they were great over there , really took care of me and help me out with extra discounts having the delievry been pushed as i requested :) . I can say that their stuff is awesome :) i love their modern designs , though look online first to see the weekly deals or " clearance deals " , cuz can be price ( but good stuff its pricy )"
"This is our third purchase from LA Furniture in two years. Great furniture! Exactly what we expected. Sales person Jeffrey was professional and helpful. Shipping from CA to SC was very quick."
"I ordered and paid for a TV stand from LA furniture on 12 December and I was assured that they would deliver before the 31st of December. This is the 8th day of January and I have not received my stand. On the 20th of December I called and they asked for my name and order number, I gave the information to them and they put me on hold to check the status. After over fifteen minutes of waiting they came back and when they found out I was still waiting they hung up on me. I made several other phone calls after that but no one answered the phone so I then decided to have my friend from Los Angeles call and they immediately answered. I have been given shipping dates that have come and gone and I am still waiting for my stand. I finally decided to cancel the order and I was told there would be a restocking fee for an order that never left their facility that is a joke my understanding of a restocking fee is when a customer takes possession of an item and returns it. I am one of the fortunate ones that decided to pay by American Express therefore I had the leverage to cancel the order and not be penalized. Each time I asked for a manager they all wanted to be the manager but when I asked specific questions then they wanted to ask the manager. They do not know the meaning of professionalism because they treat complaints as a joke; I honestly needed to talk to someone in charge and never given that opportunity.This company is a big rip off, I honestly think they never had the stand in stock so they decided to try and collect a restocking fee instead of admitting they never had the merchandise in stock. Please take your business to reputable company and avoid these small mom and pop operations that only care about the money instead of customer satisfaction."
"I placed the order on 6/18/2012. I was told, just like La Furniture tells all other customers that they will have their furniture in 8-10 weeks (70 days max). I received the item that was in stock and it went down hill from then. I called numerous times and no one ever returned my call. Today is 12/5/2012 thats 25 weeks (170 days) from the time I ordered the product. I still dont have it!!!"
"We had a great experience with LA Furniture. We first were browsing via on their website but wanted to go in person to see the couch style we liked. We went in and found a floor model in a different color. We decided to visit their other location not too far away to see what they had there. We ended up finding a dining table we really liked as well. Since it was Black Friday they were running a sale. We met with Jeffrey and he helped us and worked with us on getting a great deal if we were to purchase both couch and dining table that day. You definitely can work out a great deal in person, as supposed to online of course! We also lucked out on scheduling next day delivery since they were going to be in our area anyways! We were happy with the delivery, well wrapped and the guys set it up quickly. They were friendly and asked where I needed the couch and the table to be placed at. I like this store because you can find really unique stuff. If you're in the area, I would suggest going to their showrooms first to see it in person before purchasing. I can understand how custom-orders can take a while, luckily we were able to find stuff that were in stock, and that is what made it easy for us."
"Worst Store Ever.I bought a bed furniture and mattress from "LA Furniture Store"back in September.The delivery people were unprofessional and scratched and damaged my wall.After they open boxes I noticed dents on two sides of the bed,and mattress wasn't what I ordered.I ordered Simmons extra firm but received soft mattress made in China,so I called customer service but lady on the phone told me have it installed then file a complain on their website.So I did it.Well long story short after 9 days I got a call from claim department of LA Furniture Store.After I explained her what happen and she said that I can't return it because the items not in original packages .I asked her how could I check the items without opening the boxes.She said that its their company policy and they can only refund me 100 dollars.Don't buy from this company go somewhere else. "
"This company it is the worst, the only thing that they did right was to charge my credit card.On August 14 2012, I did order 2972 Leather Sectional Sofa from LA Furniture online.After I gave them my credit card they did charge me 952.32 dollars but they didn't tell me when it will be the delivery. So I call them and after telling me that it will take 4 hours to process the order they will let me know. Never got a call or answer back, I call again and they tell me that I will know when will be the sectional delivery in 3 days.So I found out that I only have 2 days to cancel my order so I decided to cancel because it didn't sound good that they don't know when will be the delivery but after three days. I did cancel the order 3 hours later and since then they are telling me that I will get my refund from 3 to 5 days and today is August 28 and still nothing. I want them to give me my money, I have been under a lot of stress because of this. I did call many times they hung up on me half of them and the other times they say something different, like the system is not working, the manager is not there because is having lunch, the accountant maybe forgot etcThis Company should be out of business they still from people and make them sick. I am very stressed I cant sleep."
"This furniture store is HORRIBLE. I ordered a special order couch from them in store (they have a store/show room in West Pavilion Mall) and it took three months for me to receive it. I was told at the time of sale that it should arrive in 4-6 weeks! When I receive it, the corner table's glass is broken and couple of headrest pillows are in wrong colors. Before I receive the couch, the sales person who sold the couch to me and was supposed to handle questions and check order status never returned my phone calls. I had to call their customer service line and the line is often not picked up, busy, or completely down. When there are people handling phone calls, they never once apologized for the delay and they gave me inconsistent order status and messages. This store seems to have no desire to keep customers coming back. They simply don't care. It is also impossible to reach managers. I also ordered a coffee table online (in stock in the LA warehouse) and it was delivered. Unfortunately it does not go with the couch. The drivers who delivered the item took away the original package. When I called the customer service for return/exchange of the coffee table, they refused to return/exchange it for me because I don't have the original package. Note that the coffee table is $400 and the couch is $2600, both expensive items. For a store that sells expensive furniture, the customer service is the worst I have ever seen! I will never buy from them again and I'll tell everyone who's looking never to consider them. It's a nightmare."
"Communication with this company is almost impossible. You might get the phone answered but will loose connection while on hold or during transfer. If you try to use Live chat prepare just to submit your question in cyberspace and prepare to repeat it over and over since only on rare occasions you may receive an email answer. Once you finally receive your order and find out that it is missing parts preventing you from assembly (not to mention some parts can look used) they completely ignore your any further inquiries.ABSOLUTELY DO NOT recommend this company.BBB is useless, they could not reach the company and done! No response from LA Furniture received and expected. Will buy needed parts and fix it myself. And this is for $2,000 furniture!!!! "
"Lying crooks. They were quick to take my money, but they never delivered. It's been over a month, and they promised delivery 3 weeks ago. When you call and ask, they usually tell you that their computer is down and they will call you back. Liars all of them... steer clear. "
"Do not purchase anything from these guys. They have a best customer service when they want to sale something to you but when you need support they wont be there for you. They sold me a brand new sofa and when I opened it was damaged I call them and they said they cant do nothing for me after paying $1500.0. Does that sound like a store that wants to keep their customers or stands behind their products? Don't waste your money and your time. 100% UNSATISFIED GUARANTEE!!!!100% UNSATISFIED GUARANTEE!!!!100% UNSATISFIED GUARANTEE!!!!100% UNSATISFIED GUARANTEE!!!!100% UNSATISFIED GUARANTEE!!!!100% UNSATISFIED GUARANTEE!!!!"
"I had a good experience with th sales person anna, but my furniture had to be rescheduled due to "truck breaking down" and had to sleep on the mattress on the floor for 2 days before they could re-deliver it."
"CROOKS!!! BEWARE! They will deliver damaged and used products and not be willing to return or give a refund."
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